Changes for page DS20L -- LoRaWAN Smart Distance Detector User Manual 01
Last modified by Mengting Qiu on 2023/12/14 11:15
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... ... @@ -1,1 +1,1 @@ 1 -XWiki. Xiaoling1 +XWiki.kai - Content
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... ... @@ -1,9 +1,6 @@ 1 -(% style="text-align:center" %) 2 -[[image:S31-B.jpg]] 1 + 3 3 4 4 5 - 6 - 7 7 **Table of Contents:** 8 8 9 9 {{toc/}} ... ... @@ -17,21 +17,38 @@ 17 17 18 18 == 1.1 What is S31x-LB LoRaWAN Temperature & Humidity Sensor == 19 19 20 -The Dragino S31x-LB is a (% style="color:blue" %)**LoRaWAN Temperature and Humidity Sensor**(%%) for Internet of Things solution. It is used to measure the (% style="color:blue" %)**surrounding environment temperature and relative air humidity precisely**(%%), and then upload to IoT server via LoRaWAN wireless protocol. 21 21 22 -The temperature & humidity sensor used in S31x-LB is SHT31, which is fully calibrated, linearized, and temperature compensated digital output from Sensirion, it provides a strong reliability and long-term stability. The SHT31 is fixed in a (% style="color:blue" %)**waterproof anti-condensation casing**(%%) for long term use. 18 +((( 19 +The Dragino S31x-LB is a (% style="color:blue" %)**LoRaWAN Temperature and Humidity Sensor**(%%) for Internet of Things solution. It is used to measure the (% style="color:blue" %)**surrounding environment temperature and relative air humidity precisely**(%%), and then upload to IoT server via LoRaWAN wireless protocol. 20 +))) 23 23 22 +((( 23 +The temperature & humidity sensor used in S31x-LB is SHT31, which is fully calibrated, linearized, and temperature compensated digital output from Sensirion, it provides a strong reliability and long-term stability. The SHT31 is fixed in a (% style="color:blue" %)**waterproof anti-condensation casing**(%%) for long term use. 24 +))) 25 + 26 +((( 24 24 The LoRa wireless technology used in S31x-LB allows device to send data and reach extremely long ranges at low data-rates. It provides ultra-long range spread spectrum communication and high interference immunity whilst minimizing current consumption. 28 +))) 25 25 26 -S31x-LB supports (% style="color:blue" %)**Temperature & Humdity alarm feature**(%%), user can set temperature alarm for instant notice. S31x-LB supports Datalog feature, it can save the data when there is no LoRaWAN network and uplink when network recover. 30 +((( 31 +S31x-LB supports (% style="color:blue" %)**Temperature & Humdity alarm feature,**(%%) user can set temperature alarm for instant notice. S31x-LB supports Datalog feature, it can save the data when there is no LoRaWAN network and uplink when network recover. 32 +))) 27 27 34 +((( 28 28 S31x-LB has max 3 probes which measure maximum 3 temperature points. 36 +))) 29 29 30 -S31x-LB (% style="color:blue" %)**supports BLE configure**(%%) and (% style="color:blue" %)**wireless OTA update**(%%) which make user easy to use. 38 +((( 39 +S31x-LB (% style="color:blue" %)**supports BLE configure**(%%) and (% style="color:blue" %)**wireless OTA update**(%%) which make user easy to use. 40 +))) 31 31 32 -S31x-LB is powered by (% style="color:blue" %)**8500mAh Li-SOCI2 battery**(%%), it is designed for long term use up to 5 years. 42 +((( 43 +S31x-LB is powered by (% style="color:blue" %)**8500mAh Li-SOCI2 battery**(%%), it is designed for long term use up to 5 years. 44 +))) 33 33 46 +((( 34 34 Each S31x-LB is pre-load with a set of unique keys for LoRaWAN registrations, register these keys to local LoRaWAN server and it will auto connect after power on. 48 +))) 35 35 36 36 37 37 == 1.2 Features == ... ... @@ -137,7 +137,7 @@ 137 137 138 138 (% border="1" cellspacing="5" style="background-color:#f2f2f2; width:510px" %) 139 139 |=(% style="width: 102px;background-color:#D9E2F3;color:#0070C0" %)Model|=(% style="width: 190px;background-color:#D9E2F3;color:#0070C0" %)Photo|=(% style="width: 218px;background-color:#D9E2F3;color:#0070C0" %)Probe Info 140 -|(% style="width:102px" %)S31-LB|(% style="width:190px" %) [[image:S31.jpg]]|(% style="width:297px" %)(((154 +|(% style="width:102px" %)S31-LB|(% style="width:190px" %) |(% style="width:297px" %)((( 141 141 1 x SHT31 Probe 142 142 143 143 Cable Length : 2 meters ... ... @@ -144,7 +144,7 @@ 144 144 145 145 146 146 ))) 147 -|(% style="width:102px" %)S31B-LB|(% style="width:190px" %) [[image:S31B.jpg]]|(% style="width:297px" %)(((161 +|(% style="width:102px" %)S31B-LB|(% style="width:190px" %) |(% style="width:297px" %)((( 148 148 1 x SHT31 Probe 149 149 150 150 Installed in device. ... ... @@ -179,6 +179,7 @@ 179 179 180 180 Following is an example for how to join the [[TTN v3 LoRaWAN Network>>url:https://console.cloud.thethings.network/]]. Below is the network structure; we use the [[LPS8v2>>url:https://www.dragino.com/products/lora-lorawan-gateway/item/228-lps8v2.html]] as a LoRaWAN gateway in this example. 181 181 196 + 182 182 The LPS8V2 is already set to connected to [[TTN network >>url:https://console.cloud.thethings.network/]], so what we need to now is configure the TTN server. 183 183 184 184 ... ... @@ -186,9 +186,10 @@ 186 186 187 187 Each S31x-LB is shipped with a sticker with the default device EUI as below: 188 188 189 -[[image:i mage-20230426084152-1.png||alt="图片-20230426084152-1.png" height="233" width="502"]]204 +[[image:http://wiki.dragino.com/xwiki/bin/download/Main/User%20Manual%20for%20LoRaWAN%20End%20Nodes/LSN50v2-S31-S31B%20LoRaWAN%20Temperature%20%26%20Humidity%20Sensor%20User%20Manual/WebHome/image-20220607170145-1.jpeg?rev=1.1||alt="image-20220607170145-1.jpeg"]] 190 190 191 191 207 + 192 192 You can enter this key in the LoRaWAN Server portal. Below is TTN screen shot: 193 193 194 194 ... ... @@ -199,18 +199,18 @@ 199 199 200 200 (% style="color:blue" %)**Add APP EUI and DEV EUI** 201 201 202 -[[image:http://wiki.dragino.com/xwiki/bin/download/Main/User%20Manual%20for%20LoRaWAN%20End%20Nodes/LSN50v2-S31-S31B%20LoRaWAN%20Temperature%20%26%20Humidity%20Sensor%20User%20Manual/WebHome/image-20220611161308-4.png?width=753&height=551&rev=1.1||alt=" 图片-20220611161308-4.png"]]218 +[[image:http://wiki.dragino.com/xwiki/bin/download/Main/User%20Manual%20for%20LoRaWAN%20End%20Nodes/LSN50v2-S31-S31B%20LoRaWAN%20Temperature%20%26%20Humidity%20Sensor%20User%20Manual/WebHome/image-20220611161308-4.png?width=753&height=551&rev=1.1||alt="image-20220611161308-4.png"]] 203 203 204 204 205 205 (% style="color:blue" %)**Add APP EUI in the application** 206 206 207 207 208 -[[image:http://wiki.dragino.com/xwiki/bin/download/Main/User%20Manual%20for%20LoRaWAN%20End%20Nodes/LSN50v2-S31-S31B%20LoRaWAN%20Temperature%20%26%20Humidity%20Sensor%20User%20Manual/WebHome/image-20220611161308-5.png?width=742&height=601&rev=1.1||alt=" 图片-20220611161308-5.png"]]224 +[[image:http://wiki.dragino.com/xwiki/bin/download/Main/User%20Manual%20for%20LoRaWAN%20End%20Nodes/LSN50v2-S31-S31B%20LoRaWAN%20Temperature%20%26%20Humidity%20Sensor%20User%20Manual/WebHome/image-20220611161308-5.png?width=742&height=601&rev=1.1||alt="image-20220611161308-5.png"]] 209 209 210 210 211 211 (% style="color:blue" %)**Add APP KEY** 212 212 213 -[[image:http://wiki.dragino.com/xwiki/bin/download/Main/User%20Manual%20for%20LoRaWAN%20End%20Nodes/LSN50v2-S31-S31B%20LoRaWAN%20Temperature%20%26%20Humidity%20Sensor%20User%20Manual/WebHome/image-20220611161308-6.png?width=744&height=485&rev=1.1||alt=" 图片-20220611161308-6.png"]]229 +[[image:http://wiki.dragino.com/xwiki/bin/download/Main/User%20Manual%20for%20LoRaWAN%20End%20Nodes/LSN50v2-S31-S31B%20LoRaWAN%20Temperature%20%26%20Humidity%20Sensor%20User%20Manual/WebHome/image-20220611161308-6.png?width=744&height=485&rev=1.1||alt="image-20220611161308-6.png"]] 214 214 215 215 216 216 (% style="color:blue" %)**Step 2:**(%%) Activate on S31x-LB ... ... @@ -240,7 +240,7 @@ 240 240 241 241 Example parse in TTNv3 242 242 243 -[[image:image-20230421171614-1.png ||alt="图片-20230421171614-1.png"]]259 +[[image:image-20230421171614-1.png]] 244 244 245 245 246 246 (% style="color:#037691" %)**Sensor Model**(%%): For S31x-LB, this value is 0x0A ... ... @@ -306,15 +306,15 @@ 306 306 **Size(bytes)** 307 307 )))|=(% style="width: 80px;background-color:#D9E2F3" %)2|=(% style="width: 90px;background-color:#D9E2F3" %)4|=(% style="width:80px;background-color:#D9E2F3" %)1|=(% style="width: 80px;background-color:#D9E2F3" %)**2**|=(% style="width: 80px;background-color:#D9E2F3" %)2 308 308 |(% style="width:99px" %)**Value**|(% style="width:69px" %)((( 309 -[[Battery>>||anchor="HBattery"]] 325 +[[Battery>>||anchor="HBattery:"]] 310 310 )))|(% style="width:130px" %)((( 311 311 [[Unix TimeStamp>>||anchor="H2.5.2UnixTimeStamp"]] 312 312 )))|(% style="width:91px" %)((( 313 -[[Alarm Flag>>||anchor="HAlarmFlag26MOD"]] 329 +[[Alarm Flag>>||anchor="HAlarmFlag26MOD:"]] 314 314 )))|(% style="width:103px" %)((( 315 -[[Temperature>>||anchor="HTemperature"]] 331 +[[Temperature>>||anchor="HTemperature:"]] 316 316 )))|(% style="width:80px" %)((( 317 -[[Humidity>>||anchor="HHumidity"]] 333 +[[Humidity>>||anchor="HHumidity:"]] 318 318 ))) 319 319 320 320 ==== (% style="color:#4472c4" %)**Battery**(%%) ==== ... ... @@ -377,7 +377,7 @@ 377 377 === 2.5.1 Ways to get datalog via LoRaWAN === 378 378 379 379 380 -Set [[PNACKMD=1>>||anchor="H2.5.4DatalogUplinkpayload28FPORT3D329"]], S31x-LB will wait for ACK for every uplink, when there is no LoRaWAN network,S31x-LB will mark these records with non-ack messages and store the sensor data, and it will send all messages (10s interval) after the network recovery. 396 +Set [[PNACKMD=1>>||anchor="H2.5.4DatalogUplinkpayloadA028FPORT3D329"]], S31x-LB will wait for ACK for every uplink, when there is no LoRaWAN network,S31x-LB will mark these records with non-ack messages and store the sensor data, and it will send all messages (10s interval) after the network recovery. 381 381 382 382 * a) S31x-LB will do an ACK check for data records sending to make sure every data arrive server. 383 383 * b) S31x-LB will send data in **CONFIRMED Mode** when PNACKMD=1, but S31x-LB won't re-transmit the packet if it doesn't get ACK, it will just mark it as a NONE-ACK message. In a future uplink if S31x-LB gets a ACK, S31x-LB will consider there is a network connection and resend all NONE-ACK messages. ... ... @@ -384,23 +384,21 @@ 384 384 385 385 Below is the typical case for the auto-update datalog feature (Set PNACKMD=1) 386 386 387 -[[image:http://wiki.dragino.com/xwiki/bin/download/Main/User%20Manual%20for%20LoRaWAN%20End%20Nodes/LHT65N%20LoRaWAN%20Temperature%20%26%20Humidity%20Sensor%20Manual/WebHome/image-20220703111700-2.png?width=1119&height=381&rev=1.1||alt=" 图片-20220703111700-2.png" height="381" width="1119"]]403 +[[image:http://wiki.dragino.com/xwiki/bin/download/Main/User%20Manual%20for%20LoRaWAN%20End%20Nodes/LHT65N%20LoRaWAN%20Temperature%20%26%20Humidity%20Sensor%20Manual/WebHome/image-20220703111700-2.png?width=1119&height=381&rev=1.1||alt="image-20220703111700-2.png" height="381" width="1119"]] 388 388 389 - 390 390 === 2.5.2 Unix TimeStamp === 391 391 392 392 393 393 S31x-LB uses Unix TimeStamp format based on 394 394 395 -[[image:http://wiki.dragino.com/xwiki/bin/download/Main/User%20Manual%20for%20LoRaWAN%20End%20Nodes/LHT65N%20LoRaWAN%20Temperature%20%26%20Humidity%20Sensor%20Manual/WebHome/image-20220523001219-11.png?width=627&height=97&rev=1.1||alt=" 图片-20220523001219-11.png" height="97" width="627"]]410 +[[image:http://wiki.dragino.com/xwiki/bin/download/Main/User%20Manual%20for%20LoRaWAN%20End%20Nodes/LHT65N%20LoRaWAN%20Temperature%20%26%20Humidity%20Sensor%20Manual/WebHome/image-20220523001219-11.png?width=627&height=97&rev=1.1||alt="image-20220523001219-11.png" height="97" width="627"]] 396 396 397 397 User can get this time from link: [[https:~~/~~/www.epochconverter.com/>>url:https://www.epochconverter.com/]] : 398 398 399 399 Below is the converter example 400 400 401 -[[image:http://wiki.dragino.com/xwiki/bin/download/Main/User%20Manual%20for%20LoRaWAN%20End%20Nodes/LHT65N%20LoRaWAN%20Temperature%20%26%20Humidity%20Sensor%20Manual/WebHome/image-20220523001219-12.png?width=720&height=298&rev=1.1||alt=" 图片-20220523001219-12.png" height="298" width="720"]]416 +[[image:http://wiki.dragino.com/xwiki/bin/download/Main/User%20Manual%20for%20LoRaWAN%20End%20Nodes/LHT65N%20LoRaWAN%20Temperature%20%26%20Humidity%20Sensor%20Manual/WebHome/image-20220523001219-12.png?width=720&height=298&rev=1.1||alt="image-20220523001219-12.png" height="298" width="720"]] 402 402 403 - 404 404 So, we can use AT+TIMESTAMP=1611889405 or downlink 3060137afd00 to set the current time 2021 – Jan ~-~- 29 Friday 03:03:25 405 405 406 406 ... ... @@ -409,7 +409,7 @@ 409 409 410 410 User need to set (% style="color:blue" %)**SYNCMOD=1**(%%) to enable sync time via MAC command. 411 411 412 -Once S31 x-LB Joined LoRaWAN network, it will send the MAC command (DeviceTimeReq) and the server will reply with (DeviceTimeAns) to send the current time to S31x-LB. If S31x-LB fails to get the time from the server, S31x-LB will use the internal time and wait for next time request (AT+SYNCTDC to set the time request period, default is 10 days).426 +Once S31-LB Joined LoRaWAN network, it will send the MAC command (DeviceTimeReq) and the server will reply with (DeviceTimeAns) to send the current time to S31x-LB. If S31x-LB fails to get the time from the server, S31x-LB will use the internal time and wait for next time request (AT+SYNCTDC to set the time request period, default is 10 days). 413 413 414 414 (% style="color:red" %)**Note: LoRaWAN Server need to support LoRaWAN v1.0.3(MAC v1.0.3) or higher to support this MAC command feature, Chirpstack,TTN V3 v3 and loriot support but TTN V3 v2 doesn't support. If server doesn't support this command, it will through away uplink packet with this command, so user will lose the packet with time request for TTN V3 v2 if SYNCMOD=1.** 415 415 ... ... @@ -426,12 +426,12 @@ 426 426 **Size(bytes)** 427 427 )))|=(% style="width: 60px; background-color: rgb(217, 226, 243);" %)**2**|=(% style="width: 60px; background-color: rgb(217, 226, 243);" %)**2**|=(% style="width: 120px; background-color: rgb(217, 226, 243);" %)**2**|=(% style="width: 103px; background-color: rgb(217, 226, 243);" %)**1**|=(% style="width: 85px; background-color: rgb(217, 226, 243);" %)**4** 428 428 |(% style="width:103px" %)**Value**|(% style="width:54px" %)((( 429 -Temp_Black 430 -)))|(% style="width:51px" %)Temp_White|(% style="width:89px" %)Temp_ Red or Temp _White|(% style="width:103px" %)Poll message flag & Ext|(% style="width:54px" %)[[Unix Time Stamp>>||anchor="H2.5.2UnixTimeStamp"]] 443 +[[Temp_Black>>||anchor="HTemperatureBlack:"]] 444 +)))|(% style="width:51px" %)[[Temp_White>>||anchor="HTemperatureWhite:"]]|(% style="width:89px" %)[[Temp_ Red or Temp _White>>||anchor="HTemperatureREDorTemperatureWhite:"]]|(% style="width:103px" %)Poll message flag & Ext|(% style="width:54px" %)[[Unix Time Stamp>>||anchor="H2.5.2UnixTimeStamp"]] 431 431 432 432 **Poll message flag & Ext:** 433 433 434 -[[image:http://wiki.dragino.com/xwiki/bin/download/Main/User%20Manual%20for%20LoRaWAN%20End%20Nodes/LHT65N%20LoRaWAN%20Temperature%20%26%20Humidity%20Sensor%20Manual/WebHome/image-20221006192726-1.png?width=754&height=112&rev=1.1||alt=" 图片-20221006192726-1.png" height="112" width="754"]]448 +[[image:http://wiki.dragino.com/xwiki/bin/download/Main/User%20Manual%20for%20LoRaWAN%20End%20Nodes/LHT65N%20LoRaWAN%20Temperature%20%26%20Humidity%20Sensor%20Manual/WebHome/image-20221006192726-1.png?width=754&height=112&rev=1.1||alt="image-20221006192726-1.png" height="112" width="754"]] 435 435 436 436 **No ACK Message**: 1: This message means this payload is fromn Uplink Message which doesn't get ACK from the server before ( for **PNACKMD=1** feature) 437 437 ... ... @@ -458,7 +458,7 @@ 458 458 459 459 If S31x-LB has below data inside Flash: 460 460 461 -[[image: 1682646494051-944.png]]475 +[[image:http://wiki.dragino.com/xwiki/bin/download/Main/User%20Manual%20for%20LoRaWAN%20End%20Nodes/LHT65N%20LoRaWAN%20Temperature%20%26%20Humidity%20Sensor%20Manual/WebHome/image-20220523144455-1.png?width=735&height=335&rev=1.1||alt="image-20220523144455-1.png" height="335" width="735"]] 462 462 463 463 If user sends below downlink command: 3160065F9760066DA705 464 464 ... ... @@ -469,7 +469,7 @@ 469 469 470 470 **S31x-LB will uplink this payload.** 471 471 472 -[[image:http://wiki.dragino.com/xwiki/bin/download/Main/User%20Manual%20for%20LoRaWAN%20End%20Nodes/LHT65N%20LoRaWAN%20Temperature%20%26%20Humidity%20Sensor%20Manual/WebHome/image-20220523001219-13.png?width=727&height=421&rev=1.1||alt=" 图片-20220523001219-13.png" height="421" width="727"]]486 +[[image:http://wiki.dragino.com/xwiki/bin/download/Main/User%20Manual%20for%20LoRaWAN%20End%20Nodes/LHT65N%20LoRaWAN%20Temperature%20%26%20Humidity%20Sensor%20Manual/WebHome/image-20220523001219-13.png?width=727&height=421&rev=1.1||alt="image-20220523001219-13.png" height="421" width="727"]] 473 473 474 474 ((( 475 475 __**7FFF089801464160065F97**__ **__7FFF__ __088E__ __014B__ __41__ __60066009__** 7FFF0885014E41600660667FFF0875015141600662BE7FFF086B015541600665167FFF08660155416006676E7FFF085F015A41600669C67FFF0857015D4160066C1E ... ... @@ -504,7 +504,7 @@ 504 504 ))) 505 505 506 506 507 -(% aria-label=" 数据URI图像图像小部件" contenteditable="false" role="region" style="background-image:url(http://wiki1.dragino.com/xwiki/webjars/wiki%3Axwiki/application-ckeditor-webjar/1.61/plugins/widget/images/handle.png); 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background:rgba(220,220,220,0.5); display:none" tabindex="-1" title="Click and drag to resize" %) 508 508 509 509 == 2.6 Temperature Alarm Feature == 510 510 ... ... @@ -512,7 +512,7 @@ 512 512 S31x-LB work flow with Alarm feature. 513 513 514 514 515 -[[image:http://wiki.dragino.com/xwiki/bin/download/Main/User%20Manual%20for%20LoRaWAN%20End%20Nodes/LSN50v2-D20-D22-D23%20LoRaWAN%20Temperature%20Sensor%20User%20Manual/WebHome/image-20220623090437-1.png?rev=1.1||alt=" 图片-20220623090437-1.png"]]529 +[[image:http://wiki.dragino.com/xwiki/bin/download/Main/User%20Manual%20for%20LoRaWAN%20End%20Nodes/LSN50v2-D20-D22-D23%20LoRaWAN%20Temperature%20Sensor%20User%20Manual/WebHome/image-20220623090437-1.png?rev=1.1||alt="image-20220623090437-1.png"]] 516 516 517 517 518 518 == 2.7 Frequency Plans == ... ... @@ -711,13 +711,13 @@ 711 711 * Update with new features. 712 712 * Fix bugs. 713 713 714 -Firmware and changelog can be downloaded from : url:https://www.dropbox.com/sh/kwqv57tp6pejias/AAAopYMATh1GM6fZ-VRCLrpDa?dl=0]]**728 +Firmware and changelog can be downloaded from : **[[Firmware download link>>https://www.dropbox.com/sh/kwqv57tp6pejias/AAAopYMATh1GM6fZ-VRCLrpDa?dl=0]]** 715 715 716 716 717 717 Methods to Update Firmware: 718 718 719 -* (Recommanded way) OTA firmware update via wireless: 720 -* Update through UART TTL interface.**[[Instruction>> url:http://wiki.dragino.com/xwiki/bin/view/Main/UART%20Access%20for%20LoRa%20ST%20v4%20base%20model/#H1.LoRaSTv4baseHardware]]**.733 +* (Recommanded way) OTA firmware update via wireless: [[http:~~/~~/wiki.dragino.com/xwiki/bin/view/Main/Firmware%20OTA%20Update%20for%20Sensors/>>url:http://wiki.dragino.com/xwiki/bin/view/Main/Firmware%20OTA%20Update%20for%20Sensors/]] 734 +* Update through UART TTL interface. **[[Instruction>>http://wiki.dragino.com/xwiki/bin/view/Main/UART%20Access%20for%20LoRa%20ST%20v4%20base%20model/#H1.LoRaSTv4baseHardware]]**. 721 721 722 722 = 6. FAQ = 723 723 ... ... @@ -726,7 +726,7 @@ 726 726 = 7. Order Info = 727 727 728 728 729 -Part Number: 743 +Part Number: (% style="color:blue" %)**S31-LB-XX / S31B-LB-XX** 730 730 731 731 (% style="color:red" %)**XX**(%%): The default frequency band 732 732 ... ... @@ -746,10 +746,9 @@ 746 746 747 747 * (% style="color:red" %)**CN470**(%%): LoRaWAN CN470 band 748 748 749 -= = 750 - 751 751 = 8. Packing Info = 752 752 765 + 753 753 (% style="color:#037691" %)**Package Includes**: 754 754 755 755 * S31x-LB LoRaWAN Temperature & Humidity Sensor ... ... @@ -768,4 +768,5 @@ 768 768 769 769 770 770 * Support is provided Monday to Friday, from 09:00 to 18:00 GMT+8. Due to different timezones we cannot offer live support. However, your questions will be answered as soon as possible in the before-mentioned schedule. 771 -* Provide as much information as possible regarding your enquiry (product models, accurately describe your problem and steps to replicate it etc) and send a mail to [[support@dragino.com>>url:http://../../../../../../D:%5C%E5%B8%82%E5%9C%BA%E8%B5%84%E6%96%99%5C%E8%AF%B4%E6%98%8E%E4%B9%A6%5CLoRa%5CLT%E7%B3%BB%E5%88%97%5Csupport@dragino.com]] 784 + 785 +* Provide as much information as possible regarding your enquiry (product models, accurately describe your problem and steps to replicate it etc) and send a mail to [[support@dragino.com>>url:http://../../../../../../D:%5C%E5%B8%82%E5%9C%BA%E8%B5%84%E6%96%99%5C%E8%AF%B4%E6%98%8E%E4%B9%A6%5CLoRa%5CLT%E7%B3%BB%E5%88%97%5Csupport@dragino.com]]
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