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Summary

Details

Page properties
Title
... ... @@ -1,1 +1,1 @@
1 -DLOS8N Outdoor LoRaWAN Gateway
1 +LG308N - LoRaWAN Gateway User Manual
Content
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1 -
2 -
3 3  (% style="text-align:center" %)
4 -[[image:1652409757234-446.png||height="399" width="399"]]
2 +[[image:1657010676286-732.png||height="452" width="452"]]
5 5  
6 6  
7 7  
8 -**DLOS8N Outdoor LoRaWAN Gateway User Manual**
9 9  
10 -
11 11  **Table of Contents：**
12 12  
13 -{{toc/}}
14 14  
15 15  
16 16  
17 17  
13 +
14 +
15 +
16 +
17 +
18 +
19 +
18 18  = 1. Introduction =
19 19  
20 20  == 1.1 What is the DLOS8N ==
21 21  
24 +
22 22  (((
23 -The DLOS8N is an (% style="color:#4f81bd" %)open source outdoor LoRaWAN Gateway. (% style="color:black" %)It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, 3G or 4G cellular. The LoRa wireless allows users to send data and reach extremely long ranges at low data-rates.
26 +(((
27 +The LG308N is an open source (% style="color:blue" %)**LoRaWAN Pico Gateway**(%%). It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, 3G or 4G cellular network. The LoRa wireless allows users to send data and reach extremely long ranges at low data-rates.
24 24  )))
25 25  
26 26  (((
27 -DLOS8N supports (% style="color:#4f81bd" %)Semtech packet forwarder (% style="color:black" %)and (% style="color:#4f81bd" %)LoRaWAN Station connection, (% style="color:black" %)it is fully compatible with LoRaWAN protocol. DLOS8N includes a (% style="color:#4f81bd" %)SX1302 LoRaWAN concentrator.
31 +The LG308N uses (% style="color:blue" %)**Semtech packet forwarder** (%%)and fully compatible with LoRaWAN protocol. It includes a (% style="color:blue" %)**SX1302 LoRa concentrator**(%%), which provides 10 programmable parallel demodulation paths.
28 28  )))
29 29  
30 30  (((
31 -DLOS8N has (% style="color:#4f81bd" %)pre-configured standard LoRaWAN frequency bands (% style="color:black" %)to use for different countries.User can also customize the frequency bands to use in their own LoRaWAN network.
35 +LG308N has (% style="color:blue" %)**pre-configured standard LoRaWAN frequency bands**(%%) to use for different countries. User can also (% style="color:blue" %)**customized the frequency bands**(%%) to use in their own LoRa network.
32 32  )))
33 33  
34 34  (((
35 -DLOS8N can communicate with ABP LoRaWAN end node without LoRaWAN server. System integrator can use it to integrate with their existing IoT Service without set up own LoRaWAN server or use 3rd party LoRaWAN service.
39 +LG308N can communicate with ABP LoRaWAN end node without LoRaWAN server. System integrator can use it to integrate with their existing IoT Service without set up own LoRaWAN server or use 3rd party LoRaWAN service.
36 36  )))
41 +)))
37 37  
38 38  (((
39 -DLOS8N supports (% style="color:#4f81bd" %) auto-provision (% style="color:black" %) for mass deployment and long term maintain. System intergrator can easily change the settings.
44 +
40 40  )))
41 41  
42 -[[image:1652411526195-923.png||height="494" width="731"]]
47 +[[image:1657010949218-224.png]]
43 43  
49 +
44 44  == 1.2 Specifications ==
45 45  
52 +
46 46  **Hardware System:**
47 47  
48 48  (((
... ... @@ -53,17 +53,21 @@
53 53  * 64MB RAM
54 54  * 16MB Flash
55 55  
63 +
64 +
56 56  **Interface:**
57 57  
58 -* 10M/100M RJ45 Ports x 1
67 +* 10M/100M RJ45 Ports x 2
59 59  * WiFi : 802.11 b/g/n
60 60  * LoRaWAN Wireless
61 -* Power Input: 12 ~~ 24 V DC, 2 A
70 +* Power Input: 12 V DC, 2 A
62 62  * IEEE 802.3 af compliant PoE port (DC 37  ~~ 57 v)
63 63  * USB 2.0 host connector x 1
64 64  * Mini-PCI E connector x 1
65 65  * SX1302 + 2 x SX1250
66 66  
76 +
77 +
67 67  **WiFi Spec:**
68 68  
69 69  * IEEE 802.11 b/g/n
... ... @@ -77,9 +77,11 @@
77 77  ** 11g 54M : -71dbm
78 78  ** 11n 20M : -67dbm
79 79  
91 +
92 +
80 80  **LoRa Spec:**
81 81  
82 -* Up to -140 dBm sensitivity with SX1250 Tx/Rx front-end
95 +* Up to -142.5 dBm sensitivity with SX1250 Tx/Rx front-end
83 83  * 70 dB CW interferer rejection at 1 MHz offset
84 84  * Able to operate with negative SNR, CCR up to 9dB
85 85  * Emulates 49 x LoRa demodulators and 1 x (G)FSK demodulator
... ... @@ -88,6 +88,8 @@
88 88  * Dynamic data-rate (DDR) adaptation
89 89  * True antenna diversity or simultaneous dual-band operation
90 90  
104 +
105 +
91 91  **Cellular 4G LTE (optional):**
92 92  
93 93  * Quectel: [[**EC25 LTE module**>>url:https://www.quectel.com/product/ec25minipcie.htm]]
... ... @@ -97,15 +97,7 @@
97 97  * Worldwide LTE,UMTS/HSPA+ and GSM/GPRS/EDGE coverage
98 98  * MIMO technology meets demands for data rate and link reliability in modem wireless communication systems
99 99  
100 -**Power over Ethernet:**
101 101  
102 -* IEEE 802.3af compliant.
103 -* Support wide input voltage range  37Vdc to 57Vdc.
104 -* Thermal cut off.
105 -* Short circuit protection.
106 -* Over current protection
107 -* Isolation level 4 KVrms.
108 -* Enhanced surge protection
109 109  
110 110  == 1.3 Features ==
111 111  
... ... @@ -126,14 +126,17 @@
126 126  * Lighting Protection
127 127  * Power Consumption:12v ,300-500mA
128 128  
136 +
129 129  == 1.4 Hardware System Structure ==
130 130  
131 131  [[image:1652411641871-482.png||height="416" width="716"]]
132 132  
141 +
133 133  == 1.5 DLOS8N Applications ==
134 134  
135 135  [[image:1652411671209-920.png||height="618" width="650"]]
136 136  
146 +
137 137  == 1.6 LED Indicators ==
138 138  
139 139  [[image:1652411720670-489.png]]
... ... @@ -153,6 +153,10 @@
153 153  )))
154 154  * (((
155 155  (% style="color:red" %)**SOLID RED**: (% style="color:black" %)Device doesn’t have Internet connection.
166 +
167 +
168 +
169 +
156 156  )))
157 157  )))
158 158  
... ... @@ -166,6 +166,7 @@
166 166  
167 167  The DLOS8N is configured as a WiFi Access Point by default. User can access and configure the DLOS8N after connecting to its WiFi network, or via its Ethernet port.
168 168  
183 +
169 169  == 2.1 Find IP address of DLOS8N ==
170 170  
171 171  === 2.1.1 Connect via WiFi ===
... ... @@ -180,6 +180,8 @@
180 180  
181 181  (((
182 182  User can use a PC to connect to this WiFi network. The PC will get an IP address 10.130.1.xxx and the DLOS8N has the default IP (% style="color:green" %)10.130.1.1
198 +
199 +
183 183  )))
184 184  
185 185  === 2.1.2 Connect via Ethernet with DHCP IP from router ===
... ... @@ -189,6 +189,8 @@
189 189  
190 190  (((
191 191  Alternatively, connect the DLOS8N Ethernet port to your router and DLOS8N will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the DLOS8N. You can also use this IP to connect.
209 +
210 +
192 192  )))
193 193  
194 194  === 2.1.3 Connect via WiFi with DHCP IP from router ===
... ... @@ -198,10 +198,12 @@
198 198  
199 199  If the DLOS8N already connect to the router via WiFi, use can use the WiFi IP to connect to DLOS8N.
200 200  
220 +
201 201  === 2.1.4 Connect via Ethernet with fall back ip ===
202 202  
203 203  The WAN port also has a [[fall back ip address>>path:#_I_configured_LPS8]] for access if user doesn’t connect to uplink router. Click [[here>>path:#_I_configured_LPS8]] to see how to configure.
204 204  
225 +
205 205  == 2.2 Access Configure Web UI ==
206 206  
207 207  **Web Interface**
... ... @@ -236,6 +236,7 @@
236 236  * **WiFi AP Mode**
237 237  * **Cellular Mode**
238 238  
260 +
239 239  == 3.2 Use WAN port to access Internet ==
240 240  
241 241  By default, the DLOS8N is set to use the WAN port to connect to an upstream network. When you connect the DLOS8N’s WAN port to an upstream router, DLOS8N will get an IP address from the router and have Internet access via the upstream router. The network status can be checked in the (% style="color:#4f81bd" %)**home page**:
... ... @@ -242,6 +242,7 @@
242 242  
243 243  [[image:1652420169255-959.png]]
244 244  
267 +
245 245  == 3.3 Access the Internet as a WiFi Client ==
246 246  
247 247  In the WiFi Client Mode, DLOS8N acts as a WiFi client and gets DHCP from an upstream router via WiFi.
... ... @@ -254,6 +254,8 @@
254 254  
255 255  (((
256 256  In the WiFi Survey Choose the WiFi AP, and input the Passphrase then click Save & Apply to connect.
280 +
281 +
257 257  )))
258 258  
259 259  == 3.4 Access the Internet via Cellular ==
... ... @@ -285,6 +285,7 @@
285 285  
286 286  (% style="color:red" %)**Note** *: For DLOS8N which doesn’t have the cellular module, this page will shows Cellular not detected.
287 287  
313 +
288 288  == 3.5 Check Internet connection ==
289 289  
290 290  In the (% style="color:#4f81bd" %)**home**(%%) page, we can check the Internet connection.
... ... @@ -295,6 +295,7 @@
295 295  
296 296  [[image:1652421351382-793.png||height="339" width="765"]]
297 297  
324 +
298 298  = 4. Example: Configure as a LoRaWAN gateway =
299 299  
300 300  DLOS8N is fully compatible with LoRaWAN protocol. It uses the legacy Semtech Packet forwarder to forward the LoRaWAN packets to server. The structure is as below.
... ... @@ -305,8 +305,9 @@
305 305  
306 306  This chapter describes how to use the DLOS8Nto work with
307 307  
308 -[[T>>url:https://www.thethingsnetwork.org/]]heThingsNetwork v3(T[[TN>>url:https://www.thethingsnetwork.org/]] v3[[)>>url:http://)]][[ LoRaWAN Server>>url:https://www.thethingsnetwork.org/]]  ([[www.thethingsnetwork.org>>url:http://www.thethingsnetwork.org/]])
335 +TheThingsNetwork v3(TTN v3)[[ LoRaWAN Server>>url:https://www.thethingsnetwork.org/]]  ([[www.thethingsnetwork.org>>url:http://www.thethingsnetwork.org/]])
309 309  
337 +
310 310  == 4.1 Create a gateway in TTN V3 Server ==
311 311  
312 312  (% style="color:#4f81bd" %)**Step 1: Get a Unique gateway ID.**
... ... @@ -360,6 +360,7 @@
360 360  
361 361  [[image:1652422509034-682.png||height="299" width="739"]]
362 362  
391 +
363 363  == 4.2 Configure DLOS8N to connect to TTN v3 ==
364 364  
365 365  (((
... ... @@ -386,6 +386,7 @@
386 386  
387 387  [[image:1652422703020-955.png||height="343" width="730"]]
388 388  
418 +
389 389  == 4.3 Configure frequency ==
390 390  
391 391  We also need to set the frequency plan in DLOS8N to match the end node we use, so to receive the LoRaWAN packets from the LoRaWAN sensor.
... ... @@ -397,6 +397,7 @@
397 397  
398 398   [[image:1652422763536-750.png||height="514" width="730"]]
399 399  
430 +
400 400  == 4.4 Add a LoRaWAN End Device ==
401 401  
402 402  (((
... ... @@ -479,6 +479,7 @@
479 479  
480 480  [[image:1652423277549-324.png||height="273" width="745"]]
481 481  
513 +
482 482  = 5. Web Configure Pages =
483 483  
484 484  == 5.1 Home ==
... ... @@ -487,6 +487,7 @@
487 487  
488 488  [[image:1652423418568-752.png||height="329" width="724"]]
489 489  
522 +
490 490  == 5.2 LoRa Settings ==
491 491  
492 492  === 5.2.1 LoRa ~-~-> LoRa ===
... ... @@ -508,9 +508,8 @@
508 508  
509 509  [[image:1652423554776-574.png||height="380" width="740"]]
510 510  
511 -Note *: See this instruction for how to customize frequency band:
544 +Note *: **[[See this instruction for how to customize frequency band>>doc:Main.How to customized LoRaWAN frequency band.WebHome]]**
512 512  
513 -[[http:~~/~~/wiki.dragino.com/index.php?title=Customized_Frequency_Band_for_Gateway>>url:http://wiki.dragino.com/index.php?title=Customized_Frequency_Band_for_Gateway]]
514 514  
515 515  === 5.2.2 LoRa ~-~-> ABP Decryption ===
516 516  
... ... @@ -517,14 +517,15 @@
517 517  The DLOS8N can communicate with LoRaWAN ABP End Node without the need of LoRaWAN server. It can be used in some cases such as:
518 518  
519 519  * No internet connection.
520 -* User wants to get data forward in gateway and forward to their server based on MQTT/HTTP, etc. (Combine ABP communication method and [[MQTT forward together>>http://8.211.40.43:8080/xwiki/bin/view/Main/MQTT%20Forward%20Instruction/]]).
552 +* User wants to get data forward in gateway and forward to their server based on MQTT/HTTP, etc. (Combine ABP communication method and [[MQTT forward together>>doc:Main.MQTT Forward Instruction.WebHome]]).
521 521  
522 522  (((
523 -Detail of this feature: [[Communication with ABP End Node>>http://8.211.40.43:8080/xwiki/bin/view/Main/Communicate%20with%20ABP%20End%20Node%20without%20LoRaWAN%20Network%20Server%20---%20LG308/]]
555 +Detail of this feature: **[[Communication with ABP End Node>>doc:Main.Communicate with ABP End Node without LoRaWAN Network Server --- LG308.WebHome]]**
524 524  )))
525 525  
526 526  [[image:1652423628833-467.png||height="357" width="755"]]
527 527  
560 +
528 528  == 5.3 LoRaWAN Settings ==
529 529  
530 530  === 5.3.1 LoRaWAN ~-~-> LoRaWAN ===
... ... @@ -539,14 +539,18 @@
539 539  
540 540  ~**: Packet filter is to drop the unwanted LoRaWAN packet, instruction see here:
541 541  
542 -See :[[Filter unwanted LoRaWAN packets>>http://8.211.40.43:8080/xwiki/bin/view/Main/Filter%20unwanted%20LoRaWAN%20packets/]]
575 +**See:** **[[Filter unwanted LoRaWAN packets>>doc:Main.Filter unwanted LoRaWAN packets.WebHome]]**
543 543  
577 +
544 544  === 5.3.2 LoRaWAN ~-~-> Amazon AWS-IoT ===
545 545  
546 546  [[image:1652428499323-384.png||height="275" width="723"]]
547 547  
582 +
548 548  (((
549 -Please see this instruction to know more detail and demo for how to connect to AWS-IoT LoRaWAN Core: [[http:~~/~~/wiki.dragino.com/index.php?title=Notes_for_AWS-IoT-Core>>url:http://wiki.dragino.com/index.php?title=Notes_for_AWS-IoT-Core]]
584 +Please see this instruction to know more detail and demo for how to connect to **[[AWS-IoT LoRaWAN Core>>doc:Main.AWS IoT Core for LoRaWAN.WebHome]].**
585 +
586 +
550 550  )))
551 551  
552 552  === 5.3.3 LoRaWAN ~-~-> LORIOT ===
... ... @@ -556,21 +556,22 @@
556 556  )))
557 557  
558 558  (((
559 -Instruction: [[http:~~/~~/wiki.dragino.com/index.php?title=Notes_for_LORIOT>>url:http://wiki.dragino.com/index.php?title=Notes_for_LORIOT]]
596 +Instruction: **[[Notes for LORIOT>>doc:Main.Notes for LORIOT.WebHome]]**
560 560  )))
561 561  
562 562  [[image:1652428648903-878.png||height="266" width="731"]]
563 563  
601 +
564 564  == 5.4 MQTT Settings ==
565 565  
566 566  If end nodes works in ABP mode, user can configure DLOS8N to transfer the data to MQTT broker,
567 567  
568 -Instruction:
606 +Instruction: **[[MQTT Forward Instruction>>doc:Main.MQTT Forward Instruction.WebHome]]**
569 569  
570 -[[http:~~/~~/wiki.dragino.com/index.php?title=Main_Page#MQTT_Forward_Instruction>>url:http://wiki.dragino.com/index.php?title=Main_Page#MQTT_Forward_Instruction]]
571 571  
572 572  [[image:1652428705046-212.png||height="417" width="733"]]
573 573  
611 +
574 574  == 5.5 System ==
575 575  
576 576  === 5.5.1 System ~-~-> System Overview ===
... ... @@ -579,6 +579,7 @@
579 579  
580 580  [[image:1652428773760-580.png||height="408" width="728"]]
581 581  
620 +
582 582  === 5.5.2 System ~-~-> General ( login settings) ===
583 583  
584 584  [[image:1652428861256-300.png||height="354" width="724"]]
... ... @@ -601,6 +601,8 @@
601 601  
602 602  (((
603 603  **__Port forwarding:__**Enable/Disable the HTTP and SSH access via WAN interface.
643 +
644 +
604 604  )))
605 605  
606 606  === 5.5.3 System ~-~-> Network ===
... ... @@ -627,6 +627,7 @@
627 627  
628 628  [[image:1652429430767-921.png||height="367" width="723"]]
629 629  
671 +
630 630  === 5.5.5 System ~-~-> Cellular ===
631 631  
632 632  While use the cellular as Backup WAN, device will use Cellular for internet connection while WAN port or WiFi is not valid and switch back to WAN port or WiFi after they recover.
... ... @@ -635,10 +635,12 @@
635 635  
636 636  (% style="color:red" %)Note *: For DLOS8N which doesn’t have the cellular module, this page will shows Cellular not detected.
637 637  
680 +
638 638  === 5.5.6 System ~-~-> Network Status ===
639 639  
640 640  [[image:1652429486609-208.png||height="415" width="728"]]
641 641  
685 +
642 642  === 5.5.7 System ~-~-> Remote Mgnt & Auto Provision ===
643 643  
644 644  Auto Provision is the feature for batch configure and remote management. It can be used in below two cases:
... ... @@ -656,12 +656,11 @@
656 656  )))
657 657  
658 658  
659 -R-SSH is for remote access device and management, introduction for how to use:
703 +R-SSH is for remote access device and management, introduction for how to use: **[[Remote Access Gateway>>doc:Main.Remote Access Gateway.WebHome]]**
660 660  
661 -[[http:~~/~~/wiki.dragino.com/index.php?title=Main_Page#Remote_Access_Gateway_via_Reverse_SSH>>url:http://wiki.dragino.com/index.php?title=Main_Page#Remote_Access_Gateway_via_Reverse_SSH]]
662 -
663 663  [[image:1652429624400-864.png||height="432" width="716"]]
664 664  
707 +
665 665  === 5.5.8 System ~-~-> Firmware Upgrade ===
666 666  
667 667  We keep improving the DLOS8N Linux side firmware for new features and bug fixes. Below are the links for reference.
... ... @@ -700,6 +700,7 @@
700 700  
701 701  (% style="color:red" %)**NOTE**(%%) : it is important to transfer the image in the /var directory, otherwise it may exceed the available flash size.
702 702  
746 +
703 703  === 5.5.9 System ~-~-> Reboot/Reset ===
704 704  
705 705  [[image:1652430197132-330.png||height="256" width="724"]]
... ... @@ -714,14 +714,29 @@
714 714  
715 715  Place to show what package has installed and possible to upgrade packages.
716 716  
761 +
717 717  == 5.6 LogRead ==
718 718  
719 719  === 5.6.1 LogRead ~-~-> LoRa Log ===
720 720  
721 -[[image:1652430356784-567.png||height="325" width="730"]]
722 722  
723 723  Show the frequency for LoRa Radio and traffics.
724 724  
769 +[[image:image-20220615204306-1.png||height="575" width="733"]]
770 +
771 +
772 +Show the IoT Server Connection State and FWD State
773 +
774 +[[image:image-20220616083933-1.png||height="556" width="729"]]
775 +
776 +DLOS8 can view GPS location in the Logread FWD State
777 +
778 +
779 +Show the Error logs, RxTxJson lorawan packages, and PULL State
780 +
781 +[[image:image-20220615205416-6.png||height="442" width="884"]]
782 +
783 +
725 725  === 5.6.2 LogRead ~-~-> System Log ===
726 726  
727 727  Show the system log
... ... @@ -732,12 +732,14 @@
732 732  
733 733  == 6.1 More instructions ==
734 734  
735 -[[http:~~/~~/wiki.dragino.com/index.php?title=Main_Page#LoRa.2FLoRaWAN_Gateway_Instruction>>url:http://wiki.dragino.com/index.php?title=Main_Page#LoRa.2FLoRaWAN_Gateway_Instruction]]
794 +[[LoRaWAN Gateway Instruction>>doc:Main.WebHome]](LoRaWAN Gateway)
736 736  
796 +
737 737  = 7. Linux System =
738 738  
739 739  The DLOS8N is based on the OpenWrt Linux system. It is open source, and users are free to configure and modify the Linux settings.
740 740  
801 +
741 741  == 7.1 SSH Access for Linux console ==
742 742  
743 743  User can access the Linux console via the SSH protocol. Make sure your PC and the DLOS8N are connected to the same network, then use a SSH tool (such as [[putty>>url:http://www.chiark.greenend.org.uk/~~sgtatham/putty/download.html]] in Windows) to access it.
... ... @@ -758,6 +758,7 @@
758 758  
759 759  [[image:1652431609193-637.png||height="214" width="732"]]
760 760  
822 +
761 761  == 7.2 Edit and Transfer files ==
762 762  
763 763  (((
... ... @@ -857,17 +857,16 @@
857 857  == 9.1 How can I configure for a customized frequency band? ==
858 858  
859 859  (((
860 -See below link for how to customize frequency band:
922 +See below link for how to customize frequency band: **[[How to customized LoRaWAN frequency band>>doc:Main.How to customized LoRaWAN frequency band.WebHome]]**
861 861  )))
862 862  
863 863  (((
864 -[[http:~~/~~/wiki.dragino.com/index.php?title=Customized_Frequency_Band_for_Gateway>>url:http://wiki.dragino.com/index.php?title=Customized_Frequency_Band_for_Gateway]]
926 +
865 865  )))
866 866  
867 -
868 868  == 9.2 Can I connect DLOS8N to LORIOT? ==
869 869  
870 -Yes, the set up instruction is here: [[http:~~/~~/wiki.dragino.com/index.php?title=Notes_for_LORIOT>>url:http://wiki.dragino.com/index.php?title=Notes_for_LORIOT]]
931 +Yes, the set up instruction is here: **[[Notes for LORIOT>>doc:Main.Notes for LORIOT.WebHome]]**
871 871  
872 872  
873 873  == 9.3 Can I make my own firmware for the gateway, where can I find the source code? ==
... ... @@ -914,14 +914,13 @@
914 914  == 10.2 How to recover the DLOS8N if the firmware crashes ==
915 915  
916 916  (((
917 -Please follow this instruction to recover your gateway:
978 +Please follow this instruction to recover your gateway:  **[[Recover Gateway>>doc:Main.How to Recover Gateway if can't access it.WebHome]]**
918 918  )))
919 919  
920 920  (((
921 -[[http:~~/~~/wiki.dragino.com/index.php?title=Recover_Gateway>>url:http://wiki.dragino.com/index.php?title=Recover_Gateway]]
982 +
922 922  )))
923 923  
924 -
925 925  == 10.3 I configured DLOS8N for WiFi access and lost its IP. What to do now? ==
926 926  
927 927  [[image:1652435238615-272.png||height="247" width="727"]]
... ... @@ -983,14 +983,15 @@
983 983  **Dimension and weight**:
984 984  )))
985 985  
986 -* Device Size: 12 x 12 x 3 cm
987 -* Weight: 187g
988 -* Package Size: 14.5 x 13.5 x 6 cm
989 -* Weight: 300g
1046 +* Device Size: 26 x 9 x 8.5 cm
1047 +* Weight: 450g
1048 +* Package Size: 49 x 19.5 x x 19Package Size: 4912 cm
1049 +* Weight: 2.5kg
990 990  
1051 +
991 991  = 13. Support =
992 992  
993 -* Try to see if your questions already answered in the [[wiki>>url:http://wiki.dragino.com/]].
1054 +* Try to see if your questions already answered in the [[wiki>>doc:Main.WebHome]].
994 994  * Support is provided Monday to Friday, from 09:00 to 18:00 GMT+8.
995 995  Due to different timezones we cannot offer live support. However, your questions will be answered as soon as possible in the before mentioned schedule.
996 996  * Provide as much information as possible regarding your enquiry (product models, accurately describe your problem and steps to replicate it etc) and send a mail to:[[support@dragino.com>>url:file:///C:/Users/11315/Documents/D:/Projects/LoRa%20Product%20Line/LG308%20Picocell%20Gateway/LG308/LG308%20%25E8%25AF%25B4%25E6%2598%258E%25E4%25B9%25A6/support@dragino.com]]
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