Changes for page HP0D -- Full Hotspot for Helium User Manual
Last modified by Xiaoling on 2024/10/21 15:44
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... ... @@ -21,108 +21,122 @@ 21 21 22 22 ((( 23 23 ((( 24 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, 25 +))) 26 + 24 24 ((( 25 - TheHP0Disan outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send data and reach extremely long rangesat low data rates.28 + Ethernet, optional 3G or 4G. The LoRa wireless allows users to send data and reach extremely long ranges 26 26 ))) 30 + 31 +((( 32 + at low data rates. 27 27 ))) 28 28 ))) 29 29 30 30 ((( 31 31 ((( 38 + 39 +))) 40 +))) 41 + 32 32 ((( 33 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. 43 +((( 44 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in 34 34 ))) 46 + 47 +((( 48 + ATECC608 encryption chip. It can be used as a Helium Full Hotspot for the project. It also supports Semtech 35 35 ))) 50 + 51 +((( 52 + packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. 36 36 ))) 37 37 38 38 ((( 56 + HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining** 57 +))) 58 +))) 59 + 39 39 ((( 40 40 ((( 41 - HP0D supports two LoRaWAN servers at the same time,**userscanuseHP0D for helium miningand connects max 2 x LoRaWAN servers at the same time**.62 +**~ and connects max 2 x LoRaWAN servers at the same time**. 42 42 ))) 43 43 ))) 65 + 66 +((( 67 +((( 68 + 44 44 ))) 70 +))) 45 45 46 46 ((( 47 47 ((( 74 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use 75 +))) 76 + 48 48 ((( 49 - **DraginoalreadypaidHP0D $40 onboarding cost and $10 location costforeachHP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.78 + for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives. 50 50 ))) 51 51 ))) 81 + 82 +((( 83 +((( 84 + 52 52 ))) 86 +))) 53 53 54 54 ((( 55 55 ((( 90 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also 91 +))) 92 + 56 56 ((( 57 - HP0Dhaspre-configuredstandard LoRaWAN frequency bands touse for differentcountries. Users can also customize the frequency bands to use in their own LoRaWAN network.94 + customize the frequency bands to use in their own LoRaWAN network. 58 58 ))) 59 59 ))) 60 -))) 61 61 62 62 63 63 ===== 1.2 Specifications ===== 64 64 65 65 ((( 66 -((( 67 67 **~ Hardware System:** 68 68 ))) 69 -))) 70 70 71 71 ((( 72 -((( 73 73 Linux Part: 74 74 ))) 75 -))) 76 76 77 77 * ((( 78 -((( 79 79 Raspberry Pi 4 80 80 ))) 81 -))) 82 82 83 83 ((( 84 -((( 85 85 **~ Interface:** 86 86 ))) 87 -))) 88 88 89 89 * ((( 90 -((( 91 91 10M/100M RJ45 Ports x 1 92 92 ))) 93 -))) 94 94 * ((( 95 -((( 96 96 LoRaWAN Wireless 97 97 ))) 98 -))) 99 99 * ((( 100 -((( 101 101 Power Input: 12V 2A, DC 102 102 ))) 103 -))) 104 104 105 105 ((( 106 -((( 107 107 **~ Operating Condition:** 108 108 ))) 109 -))) 110 110 111 111 * ((( 112 -((( 113 113 Work Temperature: -20 ~~ 65°C 114 114 ))) 115 -))) 116 116 * ((( 117 -((( 118 118 Storage Temperature: -20 ~~ 65°C 119 119 ))) 120 -))) 121 121 * ((( 122 -((( 123 123 Power Input: 12V 2A, DC 124 124 ))) 125 -))) 126 126 127 127 ===== 1.3 Features ===== 128 128 ... ... @@ -144,55 +144,46 @@ 144 144 ===== 1.4 Label info and login name ===== 145 145 146 146 147 -[[image:1651803959860-394.png||height="500" width="375"]] 161 +(% style="text-align:center" %) 162 +[[image:1651803959860-394.png||height="653" width="490"]] 148 148 164 + 165 + 149 149 ((( 167 +**~ Label information:** 168 +))) 169 + 150 150 ((( 151 - **Labelinformation:**171 + 152 152 ))) 153 -))) 154 154 155 155 ((( 156 -((( 157 -**Device host name:** (% class="mark" %)dragino-xxxxxx 175 +**~ Device host name:** (% class="mark" %)dragino-xxxxxx 158 158 ))) 159 -))) 160 160 161 161 ((( 162 -((( 163 -**Band**: US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864 179 +**~ Band**: US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864 164 164 ))) 165 -))) 166 166 167 167 ((( 168 -((( 169 -**Miner animal name**: xxx-xxx-xxx 183 +**~ Miner animal name**: xxx-xxx-xxx 170 170 ))) 171 -))) 172 172 173 173 ((( 174 -((( 175 -**Miner address**: 112xxxxxx 187 +**~ Miner address**: 112xxxxxx 176 176 ))) 177 -))) 178 178 179 179 ((( 180 -((( 181 -**Eth MAC address**: A8: 40: 41: EF: FE: CD 191 +**~ Eth MAC address**: A8: 40: 41: EF: FE: CD 182 182 ))) 183 -))) 184 184 185 185 ((( 186 -((( 187 -**Login**: root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%)) 195 +**~ Login**: root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%)) 188 188 ))) 189 -))) 190 190 191 191 ((( 192 -((( 193 -**SN**: device serial number. 199 +**~ SN**: device serial number. 194 194 ))) 195 -))) 196 196 197 197 198 198 ==== 2. Quick Start & Onboarding ==== ... ... @@ -199,9 +199,13 @@ 199 199 200 200 ((( 201 201 ((( 202 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.207 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after 203 203 ))) 209 + 210 +((( 211 + connecting to its Wi-Fi network, or via its WAN Ethernet port. 204 204 ))) 213 +))) 205 205 206 206 (% class="wikigeneratedid" id="H-2" %) 207 207 ((( ... ... @@ -213,54 +213,64 @@ 213 213 ====== 2.1.1 via HP0D’s Access Point. ====== 214 214 215 215 ((( 225 + At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]] 226 +))) 227 + 216 216 ((( 217 -At the first boot of HP0D, it will auto generate a Wi-Fi network 229 + 230 +))) 218 218 219 -[[image:1651804327535-321.png||height="325" width="199"]] 232 +((( 233 + called : **//HPD-dragino-xxxxxx//** 220 220 ))) 235 + 236 +((( 237 + with password: **//dragino+dragino//** 221 221 ))) 222 222 223 223 ((( 241 + 242 +))) 243 + 224 224 ((( 225 225 226 226 ))) 227 -))) 228 228 229 229 ((( 230 -((( 231 -(% class="box infomessage" %) 232 -((( 233 - called : **//HPD-dragino-xxxxxx//** 249 + You can use a PC to connect to this Wi-Fi network. The PC will 234 234 ))) 235 -))) 236 -))) 237 237 238 238 ((( 239 -((( 240 -(% class="box infomessage" %) 241 -((( 242 - with password: **//dragino+dragino//** 253 + get an IP address 10.130.1.xxx and the HP0D has the default 243 243 ))) 244 -))) 245 -))) 246 246 247 247 ((( 248 -((( 249 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default IP 10.130.1.1 257 + IP 10.130.1.1 250 250 ))) 251 -))) 252 252 253 -[[image:1651804397792-591.png||height="402" width="763"]] 254 254 255 255 262 + 263 + 264 + 265 +(% style="text-align:center" %) 266 +[[image:1651804397792-591.png]] 267 + 268 + 269 + 256 256 ====== 2.1.2 Connect via HP0D hostname ====== 257 257 258 -((( 259 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname. 272 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your 260 260 261 -Like: __**//http:~/~/dragino-4ba54a//**__ 262 -))) 274 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D 263 263 276 + Web-UI via HP0D’s hostname. 277 + 278 + 279 + Like: __**//http:~/~/dragino-4ba54a//**__ 280 + 281 + 282 +(% style="text-align:center" %) 264 264 [[image:1651804629009-699.png]] 265 265 266 266 ... ... @@ -267,80 +267,93 @@ 267 267 ====== 2.1.3 Connect via Ethernet Port ====== 268 268 269 269 ((( 289 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the 290 +))) 291 + 270 270 ((( 271 - ConnecttheHP0DEthernet port to your routerand HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.293 + router’s management portal, you should be able to find what IP address the router has assigned to the HP0D. 272 272 ))) 273 -))) 274 274 275 275 ((( 276 - Ifyou get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.297 + 277 277 ))) 278 278 300 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D. 301 + 302 +(% style="text-align:center" %) 279 279 [[image:1651804782523-623.png]] 280 280 281 281 306 + 282 282 ===== 2.2 Generate QR Code ===== 283 283 284 284 ((( 285 -Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate. 310 + Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate. 286 286 ))) 287 287 288 288 ((( 289 -Note: After onboarding, this wallet will become owner of this hotspot. 314 + Note: After onboarding, this wallet will become owner of this hotspot. 290 290 ))) 291 291 292 -[[image:image-20220506140312-1.png||height="435" width="438"]] 317 +(% style="text-align:center" %) 318 +[[image:image-20220506140312-1.png]] 293 293 294 294 295 295 ===== 2.3 Onboarding Hotspot ===== 296 296 297 297 ((( 298 -~1. Download the Helium Hotspot APP from the Apple or Google Play store. 324 + ~1. Download the Helium Hotspot APP from the Apple or Google Play store. 299 299 ))) 300 300 301 301 ((( 302 -Note: the APP version need to be greater than 3.11. 328 + Note: the APP version need to be greater than 3.11. 329 +))) 303 303 331 +((( 304 304 305 305 ))) 306 306 307 307 ((( 308 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’336 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose 309 309 ))) 310 310 311 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]] 339 +((( 340 + the ‘DRAGINO Miner HP0D’ 341 +))) 312 312 343 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]] 313 313 314 -3. Scan the QR Code you generated in the previous step. 345 + 3. Scan the QR Code you generated in the previous step. 315 315 347 +(% style="text-align:center" %) 316 316 [[image:1651828211026-220.png||height="405" width="191"]] 317 317 350 + 4. Onboarding your device 318 318 319 - 4.Onboardingyour device352 + Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of 320 320 321 -((( 322 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue. 323 -))) 354 + mobile to onboarding server might have issue. 324 324 325 -[[image:image-20220506141159-2.png||height="42 2" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]356 + [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]] 326 326 327 - [[image:1651828250802-391.png||height="4 21" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)358 + [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]] 328 328 329 329 330 330 5. Check onboarding status 331 331 332 -You can check from mobile: 363 + You can check from mobile: 333 333 334 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]] (% style="display:none" %)365 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]] 335 335 336 -You can also see the hotspot status in below link: 367 + You can also see the hotspot status in below link: 337 337 338 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//** 369 + https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//** 339 339 340 -Example: 371 + Example: 341 341 342 -Green Synced means hotspot works normal. 373 + Green Synced means hotspot works normal. 343 343 375 +(% style="text-align:center" %) 344 344 [[image:1651828427715-679.png||height="374" width="635"]] 345 345 346 346 ... ... @@ -347,9 +347,18 @@ 347 347 ===== 2.4 Set the Port Forwarding ===== 348 348 349 349 ((( 350 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.382 + Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times 351 351 ))) 352 352 385 +((( 386 + it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues 387 +))) 388 + 389 +((( 390 + you may have. 391 +))) 392 + 393 +(% style="text-align:center" %) 353 353 [[image:1651828514449-658.png]] 354 354 355 355 ((( ... ... @@ -357,15 +357,15 @@ 357 357 ))) 358 358 359 359 ((( 360 -Note: Please refer to more detailed Settings 401 + Note: Please refer to more detailed Settings 361 361 ))) 362 362 363 363 ((( 364 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]] 405 + [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]] 365 365 ))) 366 366 367 367 ((( 368 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]] 409 + [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]] 369 369 ))) 370 370 371 371 ... ... @@ -373,252 +373,192 @@ 373 373 374 374 ===== 3.1 LoRa frequency configuration ===== 375 375 417 +(% style="text-align:center" %) 376 376 [[image:1651828687205-178.png||height="323" width="657"]] 377 377 378 378 421 + 379 379 ===== 3.2 Check the LoRaWAN serveraddress ===== 380 380 424 + 425 +(% style="text-align:center" %) 381 381 [[image:1651828703680-156.png||height="349" width="672"]] 382 382 383 383 384 -===== 3.3 Check Miner configuration ===== 385 385 386 -[[image:image-20220506181408-1.png||height="451" width="513"]] 387 387 388 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,** 389 389 390 390 391 -==== 4. Installation of Antenna ==== 392 392 393 -((( 394 -HP0D use Fiber Glass Antenna. 395 -))) 396 396 397 -[[image:1651832158606-882.png]] 435 +1. 436 +11. Check Miner configuration 398 398 399 -((( 400 - 401 -))) 438 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]] 402 402 403 -((( 404 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below: 405 -))) 440 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,** 406 406 407 -((( 408 -[[image:1651832205608-998.png||height="349" width="198"]] 409 -))) 410 410 411 -==== 5. SSH Access for Linux console ==== 412 412 413 -((( 414 -IP address: IP address of HP0D or hostname of HP0D (Such as dragino-63920a) 415 -))) 416 416 417 -((( 418 -Port: 22 419 -))) 420 420 421 -((( 422 -User Name: **root** 423 -))) 446 +1. Installation of Antenna 424 424 425 -((( 426 -Password: **Randomly generated ((% class="mark" %)found on device’s label(%%) )** 427 -))) 448 +HP0D use Fiber Glass Antenna. 428 428 429 -((( 430 -After logging in, you will be in the Linux console and can enter commands as shown below. 431 -))) 450 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]] 432 432 433 - [[image:1651832284160-991.png]]452 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below: 434 434 435 435 436 - ==== **6. How to changethe Wirelessfunctionof HP0D** ====455 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]] 437 437 438 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL. 439 439 440 -===== **6.1 Access the Linux console.** ===== 441 441 442 -Follow the previous step of Step 5. 443 443 444 444 445 - ===== 6.2Installthe packageof network-manager. =====461 +1. SSH Access for Linux console 446 446 447 - Runcommands:463 +IP address: IP address of HP0D or hostname of HP0D (Such as dragino-63920a) 448 448 449 -(% class="box infomessage" %) 450 -((( 451 - apt update 452 - apt install network-manager 453 -))) 465 +Port: 22 454 454 455 - [[image:image-20220507140730-1.png]]467 +User Name: **root** 456 456 469 +Password: **Randomly generated (found on device’s label )** 457 457 458 -===== 6.3 Reboot the device. ===== 459 459 460 - Run command:472 +After logging in, you will be in the Linux console and can enter commands as shown below. 461 461 462 -(% class="box infomessage" %) 463 -((( 464 - reboot 465 -))) 474 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]] 466 466 467 -[[image:image-20220507140814-2.png]] 468 468 469 -===== 6.4 Check the wireless type ===== 470 470 471 -Run command: 472 472 473 -(% class="box infomessage" %) 474 -((( 475 - iw dev 476 -))) 479 +1. Trouble Shootings 480 +11. How to get a wallet address? 477 477 478 - [[image:image-20220507140941-3.png]]482 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.// 479 479 480 -===== 6.5 Connect the WiFi. ===== 481 481 482 -Run command: 485 +1. 486 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner 483 483 484 -(% class="box infomessage" %) 485 -((( 486 - nmtui 487 -))) 488 +//User can login the HP0D, able to access other Web Pages except miner page// 488 488 489 -[[image:image-20220507140953-4.png]] 490 490 491 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.// 491 491 492 -==== 7. Trouble Shootings ==== 493 493 494 -===== 7.1 How to get a wallet address? ===== 494 +1. 495 +11. Onboarding ~-~- Some parameters in miner page show timeout 495 495 496 - Download thehelium HotspotsPP on the Apple or Google Play store to generatewn wallet.497 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]] 497 497 499 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]] 498 498 499 - =====7.2 Onboarding~-~- Unable toaccessWeb-UI~-~->Miner=====501 +//HP0D is establish connection to Helium server and not finished. And you might see above.// 500 500 501 -((( 502 -User can login the HP0D, able to access other Web Pages except miner page. 503 -))) 503 +//It might relate to the network where might up to 10mins// 504 504 505 -((( 506 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server. 507 -))) 508 508 506 +1. 507 +11. Onboarding – Bad Gaterway 509 509 510 - ===== 7.3 Onboarding ~-~- Some parametersin minergehowtimeout =====509 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]] 511 511 512 - [[image:image-20220506182042-2.png||height="250"width="516"]]511 +//This is caused by the process leads too long which just need to refresh the page.// 513 513 514 -[[image:1651832455372-647.png||height="224" width="520"]] 515 515 516 -HP0D is establish connection to Helium server and not finished. And you might see above. 514 +1. 515 +11. Onboarding ~-~- Why did QR Code generate is aways fail? 517 517 518 - It might relateto thenetwork wheremightupto10mins.517 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]] 519 519 519 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail 520 520 521 -===== 7.4 Onboarding – Bad Gaterway ===== 522 522 523 -[[image:1651832583790-633.png]] 522 +1. 523 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual? 524 524 525 - This is caused by theprocess leadso long which just need to refreshhepage.525 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]] 526 526 527 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code. 527 527 528 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail? 529 529 530 -[[image:image-20220506182424-3.png]] 530 +1. 531 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code 531 531 532 -((( 533 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail. 534 -))) 533 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]] 535 535 535 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve. 536 536 537 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? ===== 538 538 539 -[[image:1651832742262-209.png||height="297" width="365"]] 538 +1. 539 +11. Onboarding – MAC address is being refreshed after scan QR Code 540 540 541 -((( 542 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code. 543 -))) 541 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.// 544 544 545 545 546 - =====7.7 Onboarding–MAC addressis‘Unknown’afterscanQR Code=====544 +//If you don’t see MAC address, make sure your mobile has good internet connection.// 547 547 548 -[[image: 1651832811038-780.png||height="462" width="216"]]546 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]] 549 549 550 -((( 551 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve. 552 -))) 553 553 554 554 555 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code ===== 556 556 557 -((( 558 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot. 559 -))) 551 +1. 552 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ 560 560 561 -((( 562 -If you don’t see MAC address, make sure your mobile has good internet connection. 563 -))) 554 +//This is caused by the server connection delay, which does not affect the normal use.// 564 564 565 -[[image: 1651832880009-473.png]]556 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]] 566 566 567 567 568 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ ===== 559 +* 560 +*1. Mobile APP crash after scan the QR Code? 561 +* //Make sure you have input the correct Wallet address to generate QR Code.// 562 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.// 563 +* //Make sure your mobile app’s relevant permission are enabled.// 564 +* //Known: The Android 11 version may cause this kind of issue.// 569 569 570 -This is caused by the server connection delay, which does not affect the normal use. 566 +1. 567 +11. Why the frequency/region is not the same what I purchased? 571 571 572 - [[image:1651832959907-357.png]]569 +//Each HP0D is inspected and configured prior to shipping.// 573 573 571 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.// 574 574 575 -===== 7.10 Mobile APP crash after scan the QR Code? ===== 576 576 577 -* Make sure you have input the correct Wallet address to generate QR Code. 578 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code. 579 -* Make sure your mobile app’s relevant permission are enabled. 580 -* Known: The Android 11 version may cause this kind of issue. 574 +1. 575 +11. Can use the frequency to a region where is not support? 581 581 577 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link// 582 582 583 - ===== 7.11 Whythe/regionisnotsamewhat I purchased? =====579 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]] 584 584 585 -((( 586 -Each HP0D is inspected and configured prior to shipping. 587 -))) 588 588 589 -((( 590 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you. 591 -))) 582 +1. 583 +11. Can change the frequency of the HP0D Miner? 592 592 585 +//We do not recommend doing this, it may damage your device// 593 593 594 -===== 7.12 Can use the frequency to a region where is not support? ===== 595 595 596 -((( 597 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link 598 -))) 599 599 600 -((( 601 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]] 602 -))) 603 603 604 604 605 - ===== 7.13Can change the frequencyof the HP0D Miner? =====591 +1. Supports 606 606 607 - Wedonotrecommend doingthis,it maydamage yourdevice593 +//If you are experiencing issues and can’t solve, you can send mail to// 608 608 595 +[[//support@dragino.com//>>mailto:support@dragino.com]] 609 609 610 - ====8.Supports====597 +//With your question as detail as possible. We will reply and help you in the shortest.// 611 611 612 -((( 613 -If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]]. 614 -))) 615 615 616 -((( 617 -With your question as detail as possible. We will reply and help you in the shortest. 618 -))) 619 619 620 620 621 - ==== 9. Order Info====602 +1. Order Info 622 622 623 623 **HP0D-XXX** 624 624 ... ... @@ -627,9 +627,8 @@ 627 627 * 868: For Bands: EU868,IN865 628 628 * 915: For Bands: US915,AU915,AS923,KR920 629 629 611 +1. Manufacturer Info 630 630 631 -==== 10. Manufacturer Info ==== 632 - 633 633 **Shenzhen Dragino Technology Development co. LTD** 634 634 635 635 Room 202, Block B, BCT Incubation Bases (BaoChengTai), No.8 CaiYunRoad ... ... @@ -637,7 +637,7 @@ 637 637 LongCheng Street, LongGang District ; Shenzhen 518116,China 638 638 639 639 640 - ====11. FCC Warning====620 +1. FCC Warning 641 641 642 642 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 643 643
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