Last modified by Xiaoling on 2024/10/21 15:44

From version 73.8
edited by Xiaoling
on 2022/05/07 15:16
Change comment: There is no comment for this version
To version 46.1
edited by Xiaoling
on 2022/05/06 17:43
Change comment: Uploaded new attachment "1651830206541-813.png", version {1}

Summary

Details

Page properties
Content
... ... @@ -21,108 +21,122 @@
21 21  
22 22  (((
23 23  (((
24 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,
25 +)))
26 +
24 24  (((
25 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
28 + Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges
26 26  )))
30 +
31 +(((
32 + at low data rates.
27 27  )))
28 28  )))
29 29  
30 30  (((
31 31  (((
38 +
39 +)))
40 +)))
41 +
32 32  (((
33 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
43 +(((
44 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in
34 34  )))
46 +
47 +(((
48 + ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech
35 35  )))
50 +
51 +(((
52 + packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
36 36  )))
37 37  
38 38  (((
56 + HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
57 +)))
58 +)))
59 +
39 39  (((
40 40  (((
41 -HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
62 +**~ and connects max 2 x LoRaWAN servers at the same time**.
42 42  )))
43 43  )))
65 +
66 +(((
67 +(((
68 +
44 44  )))
70 +)))
45 45  
46 46  (((
47 47  (((
74 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use
75 +)))
76 +
48 48  (((
49 -**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
78 + for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
50 50  )))
51 51  )))
81 +
82 +(((
83 +(((
84 +
52 52  )))
86 +)))
53 53  
54 54  (((
55 55  (((
90 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also
91 +)))
92 +
56 56  (((
57 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
94 + customize the frequency bands to use in their own LoRaWAN network.
58 58  )))
59 59  )))
60 -)))
61 61  
62 62  
63 63  ===== 1.2 Specifications =====
64 64  
65 65  (((
66 -(((
67 67  **~ Hardware System:**
68 68  )))
69 -)))
70 70  
71 71  (((
72 -(((
73 73   Linux Part:
74 74  )))
75 -)))
76 76  
77 77  * (((
78 -(((
79 79  Raspberry Pi 4
80 80  )))
81 -)))
82 82  
83 83  (((
84 -(((
85 85  **~ Interface:**
86 86  )))
87 -)))
88 88  
89 89  * (((
90 -(((
91 91  10M/100M RJ45 Ports x 1
92 92  )))
93 -)))
94 94  * (((
95 -(((
96 96  LoRaWAN Wireless
97 97  )))
98 -)))
99 99  * (((
100 -(((
101 101  Power Input: 12V 2A, DC
102 102  )))
103 -)))
104 104  
105 105  (((
106 -(((
107 107  **~ Operating Condition:**
108 108  )))
109 -)))
110 110  
111 111  * (((
112 -(((
113 113  Work Temperature: -20 ~~ 65°C
114 114  )))
115 -)))
116 116  * (((
117 -(((
118 118  Storage Temperature: -20 ~~ 65°C
119 119  )))
120 -)))
121 121  * (((
122 -(((
123 123  Power Input: 12V 2A, DC
124 124  )))
125 -)))
126 126  
127 127  ===== 1.3 Features =====
128 128  
... ... @@ -144,55 +144,46 @@
144 144  ===== 1.4 Label info and login name =====
145 145  
146 146  
147 -[[image:1651803959860-394.png||height="500" width="375"]]
161 +(% style="text-align:center" %)
162 +[[image:1651803959860-394.png||height="653" width="490"]]
148 148  
164 +
165 +
149 149  (((
167 +**~ Label information:**
168 +)))
169 +
150 150  (((
151 -**Label information:**
171 +
152 152  )))
153 -)))
154 154  
155 155  (((
156 -(((
157 -**Device host name:**      (% class="mark" %)dragino-xxxxxx
175 +**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
158 158  )))
159 -)))
160 160  
161 161  (((
162 -(((
163 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
179 +**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
164 164  )))
165 -)))
166 166  
167 167  (((
168 -(((
169 -**Miner animal name**: xxx-xxx-xxx
183 +**~ Miner animal name**: xxx-xxx-xxx
170 170  )))
171 -)))
172 172  
173 173  (((
174 -(((
175 -**Miner address**:          112xxxxxx
187 +**~ Miner address**:          112xxxxxx
176 176  )))
177 -)))
178 178  
179 179  (((
180 -(((
181 -**Eth MAC address**: A8: 40: 41: EF: FE: CD
191 +**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
182 182  )))
183 -)))
184 184  
185 185  (((
186 -(((
187 -**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
195 +**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
188 188  )))
189 -)))
190 190  
191 191  (((
192 -(((
193 -**SN**:  device serial number.
199 +**~ SN**:  device serial number.
194 194  )))
195 -)))
196 196  
197 197  
198 198  ==== 2. Quick Start & Onboarding ====
... ... @@ -199,9 +199,13 @@
199 199  
200 200  (((
201 201  (((
202 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
207 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after
203 203  )))
209 +
210 +(((
211 + connecting to its Wi-Fi network, or via its WAN Ethernet port.
204 204  )))
213 +)))
205 205  
206 206  (% class="wikigeneratedid" id="H-2" %)
207 207  (((
... ... @@ -213,54 +213,64 @@
213 213  ====== 2.1.1 via HP0D’s Access Point. ======
214 214  
215 215  (((
225 + At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
226 +)))
227 +
216 216  (((
217 -At the first boot of HP0D, it will auto generate a Wi-Fi network
229 +
230 +)))
218 218  
219 -[[image:1651804327535-321.png||height="325" width="199"]]
232 +(((
233 + called           : **//HPD-dragino-xxxxxx//**
220 220  )))
235 +
236 +(((
237 + with password:  **//dragino+dragino//**
221 221  )))
222 222  
223 223  (((
241 +
242 +)))
243 +
224 224  (((
225 225  
226 226  )))
227 -)))
228 228  
229 229  (((
230 -(((
231 -(% class="box infomessage" %)
232 -(((
233 - called           : **//HPD-dragino-xxxxxx//**
249 + You can use a PC to connect to this Wi-Fi network. The PC will
234 234  )))
235 -)))
236 -)))
237 237  
238 238  (((
239 -(((
240 -(% class="box infomessage" %)
241 -(((
242 - with password:  **//dragino+dragino//**
253 + get an IP address 10.130.1.xxx and the HP0D has the default
243 243  )))
244 -)))
245 -)))
246 246  
247 247  (((
248 -(((
249 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
257 + IP 10.130.1.1
250 250  )))
251 -)))
252 252  
253 -[[image:1651804397792-591.png||height="402" width="763"]]
254 254  
255 255  
262 +
263 +
264 +
265 +(% style="text-align:center" %)
266 +[[image:1651804397792-591.png]]
267 +
268 +
269 +
256 256  ====== 2.1.2 Connect via HP0D hostname ======
257 257  
258 -(((
259 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
272 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
260 260  
261 -Like: __**//http:~/~/dragino-4ba54a//**__
262 -)))
274 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
263 263  
276 + Web-UI via HP0D’s hostname.
277 +
278 +
279 + Like: __**//http:~/~/dragino-4ba54a//**__
280 +
281 +
282 +(% style="text-align:center" %)
264 264  [[image:1651804629009-699.png]]
265 265  
266 266  
... ... @@ -267,78 +267,93 @@
267 267  ====== 2.1.3 Connect via Ethernet Port ======
268 268  
269 269  (((
289 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
290 +)))
291 +
270 270  (((
271 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
293 + router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
272 272  )))
273 -)))
274 274  
275 275  (((
276 -If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
297 +
277 277  )))
278 278  
300 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
301 +
302 +(% style="text-align:center" %)
279 279  [[image:1651804782523-623.png]]
280 280  
281 281  
306 +
282 282  ===== 2.2 Generate QR Code =====
283 283  
284 284  (((
285 -Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
310 + Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
286 286  )))
287 287  
288 288  (((
289 -Note: After onboarding, this wallet will become owner of this hotspot.
314 + Note: After onboarding, this wallet will become owner of this hotspot.
290 290  )))
291 291  
292 -[[image:image-20220506140312-1.png||height="435" width="438"]]
317 +(% style="text-align:center" %)
318 +[[image:image-20220506140312-1.png]]
293 293  
294 294  
295 295  ===== 2.3 Onboarding Hotspot =====
296 296  
297 297  (((
298 -~1. Download the Helium Hotspot APP from the Apple or Google Play store.
324 + ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
299 299  )))
300 300  
301 301  (((
302 -Note: the APP version need to be greater than 3.11.
328 + Note: the APP version need to be greater than 3.11.
329 +)))
303 303  
331 +(((
304 304  
305 305  )))
306 306  
307 307  (((
308 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
336 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
309 309  )))
310 310  
311 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
339 +(((
340 + the ‘DRAGINO Miner HP0D’
341 +)))
312 312  
343 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
313 313  
314 -3. Scan the QR Code you generated in the previous step.
345 + 3. Scan the QR Code you generated in the previous step.
315 315  
347 +(% style="text-align:center" %)
316 316  [[image:1651828211026-220.png||height="405" width="191"]]
317 317  
350 + 4. Onboarding your device
318 318  
319 -4. Onboarding your device
352 + Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
320 320  
321 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue. 
354 + mobile to onboarding server might have issue.
322 322  
323 -[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
356 + [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
324 324  
325 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
358 + [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
326 326  
327 327  
328 328  5. Check onboarding status
329 329  
330 -You can check from mobile:
363 + You can check from mobile:
331 331  
332 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
365 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
333 333  
334 -You can also see the hotspot status in below link:
367 + You can also see the hotspot status in below link:
335 335  
336 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
369 + https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
337 337  
338 -Example:
371 + Example:
339 339  
340 -Green Synced means hotspot works normal.
373 + Green Synced means hotspot works normal.
341 341  
375 +(% style="text-align:center" %)
342 342  [[image:1651828427715-679.png||height="374" width="635"]]
343 343  
344 344  
... ... @@ -345,9 +345,18 @@
345 345  ===== 2.4 Set the Port Forwarding =====
346 346  
347 347  (((
348 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
382 + Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
349 349  )))
350 350  
385 +(((
386 + it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
387 +)))
388 +
389 +(((
390 + you may have.
391 +)))
392 +
393 +(% style="text-align:center" %)
351 351  [[image:1651828514449-658.png]]
352 352  
353 353  (((
... ... @@ -355,15 +355,15 @@
355 355  )))
356 356  
357 357  (((
358 -Note: Please refer to more detailed Settings
401 + Note: Please refer to more detailed Settings
359 359  )))
360 360  
361 361  (((
362 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
405 + [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
363 363  )))
364 364  
365 365  (((
366 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
409 + [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
367 367  )))
368 368  
369 369  
... ... @@ -371,252 +371,192 @@
371 371  
372 372  ===== 3.1 LoRa frequency configuration =====
373 373  
417 +(% style="text-align:center" %)
374 374  [[image:1651828687205-178.png||height="323" width="657"]]
375 375  
376 376  
421 +
377 377  ===== 3.2 Check the LoRaWAN serveraddress =====
378 378  
424 +
425 +(% style="text-align:center" %)
379 379  [[image:1651828703680-156.png||height="349" width="672"]]
380 380  
381 381  
382 -===== 3.3 Check Miner configuration =====
383 383  
384 -[[image:image-20220506181408-1.png||height="451" width="513"]]
385 385  
386 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
387 387  
388 388  
389 -==== 4. Installation of Antenna ====
390 390  
391 -(((
392 -HP0D use Fiber Glass Antenna.
393 -)))
394 394  
395 -[[image:1651832158606-882.png]]
435 +1.
436 +11. Check Miner configuration
396 396  
397 -(((
398 -
399 -)))
438 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
400 400  
401 -(((
402 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
403 -)))
440 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
404 404  
405 -(((
406 -[[image:1651832205608-998.png||height="349" width="198"]]
407 -)))
408 408  
409 -==== 5. SSH Access for Linux console ====
410 410  
411 -(((
412 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
413 -)))
414 414  
415 -(((
416 -Port:         22
417 -)))
418 418  
419 -(((
420 -User Name:      **root**
421 -)))
446 +1. Installation of Antenna
422 422  
423 -(((
424 -Password:         **Randomly generated ((% class="mark" %)found on device’s label(%%) )**
425 -)))
448 +HP0D use Fiber Glass Antenna.
426 426  
427 -(((
428 -After logging in, you will be in the Linux console and can enter commands as shown below.
429 -)))
450 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
430 430  
431 -[[image:1651832284160-991.png]]
452 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
432 432  
433 433  
434 -==== **6. How to change the Wireless function of HP0D** ====
455 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
435 435  
436 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
437 437  
438 -===== **6.1 Access the Linux console.** =====
439 439  
440 -Follow the previous step of Step 5.
441 441  
442 442  
443 -===== 6.2 Install the package of network-manager. =====
461 +1. SSH Access for Linux console
444 444  
445 -Run commands:
463 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
446 446  
447 -(% class="box infomessage" %)
448 -(((
449 - apt update
450 - apt install network-manager
451 -)))
465 +Port:         22
452 452  
453 -[[image:image-20220507140730-1.png]]
467 +User Name:      **root**
454 454  
469 +Password:         **Randomly generated (found on device’s label )**
455 455  
456 -===== 6.3 Reboot the device. =====
457 457  
458 -Run command:
472 +After logging in, you will be in the Linux console and can enter commands as shown below.
459 459  
460 -(% class="box infomessage" %)
461 -(((
462 - reboot
463 -)))
474 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
464 464  
465 -[[image:image-20220507140814-2.png]]
466 466  
467 -===== 6.4 Check the wireless type =====
468 468  
469 -Run command:
470 470  
471 -(% class="box infomessage" %)
472 -(((
473 - iw dev
474 -)))
479 +1. Trouble Shootings
480 +11. How to get a wallet address?
475 475  
476 -[[image:image-20220507140941-3.png]]
482 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
477 477  
478 -===== 6.5 Connect the WiFi. =====
479 479  
480 -Run command:
485 +1.
486 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
481 481  
482 -(% class="box infomessage" %)
483 -(((
484 - nmtui
485 -)))
488 +//User can login the HP0D, able to access other Web Pages except miner page//
486 486  
487 -[[image:image-20220507140953-4.png]]
488 488  
491 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
489 489  
490 -==== 7. Trouble Shootings ====
491 491  
492 -===== 7.1 How to get a wallet address? =====
494 +1.
495 +11. Onboarding ~-~- Some parameters in miner page show timeout
493 493  
494 -Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
497 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
495 495  
499 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
496 496  
497 -===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
501 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
498 498  
499 -(((
500 -User can login the HP0D, able to access other Web Pages except miner page.
501 -)))
503 +//It might relate to the network where might up to 10mins//
502 502  
503 -(((
504 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
505 -)))
506 506  
506 +1.
507 +11. Onboarding – Bad Gaterway
507 507  
508 -===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
509 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
509 509  
510 -[[image:image-20220506182042-2.png||height="250" width="516"]]
511 +//This is caused by the process leads too long which just need to refresh the page.//
511 511  
512 -[[image:1651832455372-647.png||height="224" width="520"]]
513 513  
514 -HP0D is establish connection to Helium server and not finished. And you might see above.
514 +1.
515 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
515 515  
516 -It might relate to the network where might up to 10mins.
517 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
517 517  
519 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
518 518  
519 -===== 7.4 Onboarding – Bad Gaterway =====
520 520  
521 -[[image:1651832583790-633.png]]
522 +1.
523 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
522 522  
523 -This is caused by the process leads too long which just need to refresh the page.
525 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
524 524  
527 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
525 525  
526 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
527 527  
528 -[[image:image-20220506182424-3.png]]
530 +1.
531 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
529 529  
530 -(((
531 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
532 -)))
533 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
533 533  
535 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
534 534  
535 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
536 536  
537 -[[image:1651832742262-209.png||height="297" width="365"]]
538 +1.
539 +11. Onboarding – MAC address is being refreshed after scan QR Code
538 538  
539 -(((
540 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
541 -)))
541 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
542 542  
543 543  
544 -===== 7.7 Onboarding MAC address is ‘Unknown’ after scan QR Code =====
544 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
545 545  
546 -[[image:1651832811038-780.png||height="462" width="216"]]
546 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
547 547  
548 -(((
549 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
550 -)))
551 551  
552 552  
553 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
554 554  
555 -(((
556 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
557 -)))
551 +1.
552 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
558 558  
559 -(((
560 -If you don’t see MAC address, make sure your mobile has good internet connection.
561 -)))
554 +//This is caused by the server connection delay, which does not affect the normal use.//
562 562  
563 -[[image:1651832880009-473.png]]
556 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
564 564  
565 565  
566 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
559 +*
560 +*1. Mobile APP crash after scan the QR Code?
561 +* //Make sure you have input the correct Wallet address to generate QR Code.//
562 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
563 +* //Make sure your mobile app’s relevant permission are enabled.//
564 +* //Known: The Android 11 version may cause this kind of issue.//
567 567  
568 -This is caused by the server connection delay, which does not affect the normal use.
566 +1.
567 +11. Why the frequency/region is not the same what I purchased?
569 569  
570 -[[image:1651832959907-357.png]]
569 +//Each HP0D is inspected and configured prior to shipping.//
571 571  
571 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
572 572  
573 -===== 7.10 Mobile APP crash after scan the QR Code? =====
574 574  
575 -* Make sure you have input the correct Wallet address to generate QR Code.
576 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
577 -* Make sure your mobile app’s relevant permission are enabled.
578 -* Known: The Android 11 version may cause this kind of issue.
574 +1.
575 +11. Can use the frequency to a region where is not support?
579 579  
577 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
580 580  
581 -===== 7.11 Why the frequency/region is not the same what I purchased? =====
579 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
582 582  
583 -(((
584 -Each HP0D is inspected and configured prior to shipping.
585 -)))
586 586  
587 -(((
588 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
589 -)))
582 +1.
583 +11. Can change the frequency of the HP0D Miner?
590 590  
585 +//We do not recommend doing this, it may damage your device//
591 591  
592 -===== 7.12 Can use the frequency to a region where is not support? =====
593 593  
594 -(((
595 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link
596 -)))
597 597  
598 -(((
599 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
600 -)))
601 601  
602 602  
603 -===== 7.13 Can change the frequency of the HP0D Miner? =====
591 +1. Supports
604 604  
605 -We do not recommend doing this, it may damage your device
593 +//If you are experiencing issues and can’t solve, you can send mail to//
606 606  
595 +[[//support@dragino.com//>>mailto:support@dragino.com]]
607 607  
608 -==== 8. Supports ====
597 +//With your question as detail as possible. We will reply and help you in the shortest.//
609 609  
610 -(((
611 -If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]].
612 -)))
613 613  
614 -(((
615 -With your question as detail as possible. We will reply and help you in the shortest.
616 -)))
617 617  
618 618  
619 -==== 9. Order Info ====
602 +1. Order Info
620 620  
621 621  **HP0D-XXX**
622 622  
... ... @@ -625,9 +625,8 @@
625 625  * 868: For Bands: EU868,IN865
626 626  * 915: For Bands: US915,AU915,AS923,KR920
627 627  
611 +1. Manufacturer Info
628 628  
629 -==== 10. Manufacturer Info ====
630 -
631 631  **Shenzhen Dragino Technology Development co. LTD**
632 632  
633 633  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
... ... @@ -635,7 +635,7 @@
635 635  LongCheng Street, LongGang District ; Shenzhen 518116,China
636 636  
637 637  
638 -==== 11. FCC Warning ====
620 +1. FCC Warning
639 639  
640 640  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
641 641  
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