Changes for page HP0D -- Full Hotspot for Helium User Manual
Last modified by Xiaoling on 2024/10/21 15:44
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... ... @@ -21,108 +21,122 @@ 21 21 22 22 ((( 23 23 ((( 24 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, 25 +))) 26 + 24 24 ((( 25 - TheHP0Disan outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send data and reach extremely long rangesat low data rates.28 + Ethernet, optional 3G or 4G. The LoRa wireless allows users to send data and reach extremely long ranges 26 26 ))) 30 + 31 +((( 32 + at low data rates. 27 27 ))) 28 28 ))) 29 29 30 30 ((( 31 31 ((( 38 + 39 +))) 40 +))) 41 + 32 32 ((( 33 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. 43 +((( 44 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in 34 34 ))) 46 + 47 +((( 48 + ATECC608 encryption chip. It can be used as a Helium Full Hotspot for the project. It also supports Semtech 35 35 ))) 50 + 51 +((( 52 + packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. 36 36 ))) 37 37 38 38 ((( 56 + HP0D supports two LoRaWAN servers at the same time, **users can use HP0D for helium mining** 57 +))) 58 +))) 59 + 39 39 ((( 40 40 ((( 41 - HP0D supports two LoRaWAN servers at the same time,**userscanuseHP0D for helium miningand connects max 2 x LoRaWAN servers at the same time**.62 +**~ and connects max 2 x LoRaWAN servers at the same time**. 42 42 ))) 43 43 ))) 65 + 66 +((( 67 +((( 68 + 44 44 ))) 70 +))) 45 45 46 46 ((( 47 47 ((( 74 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use 75 +))) 76 + 48 48 ((( 49 - **DraginoalreadypaidHP0D $40 onboarding cost and $10 location costforeachHP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.78 + for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives. 50 50 ))) 51 51 ))) 81 + 82 +((( 83 +((( 84 + 52 52 ))) 86 +))) 53 53 54 54 ((( 55 55 ((( 90 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also 91 +))) 92 + 56 56 ((( 57 - HP0Dhaspre-configuredstandard LoRaWAN frequency bands touse for differentcountries. Users can also customize the frequency bands to use in their own LoRaWAN network.94 + customize the frequency bands to use in their own LoRaWAN network. 58 58 ))) 59 59 ))) 60 -))) 61 61 62 62 63 63 ===== 1.2 Specifications ===== 64 64 65 65 ((( 66 -((( 67 67 **~ Hardware System:** 68 68 ))) 69 -))) 70 70 71 71 ((( 72 -((( 73 73 Linux Part: 74 74 ))) 75 -))) 76 76 77 77 * ((( 78 -((( 79 79 Raspberry Pi 4 80 80 ))) 81 -))) 82 82 83 83 ((( 84 -((( 85 85 **~ Interface:** 86 86 ))) 87 -))) 88 88 89 89 * ((( 90 -((( 91 91 10M/100M RJ45 Ports x 1 92 92 ))) 93 -))) 94 94 * ((( 95 -((( 96 96 LoRaWAN Wireless 97 97 ))) 98 -))) 99 99 * ((( 100 -((( 101 101 Power Input: 12V 2A, DC 102 102 ))) 103 -))) 104 104 105 105 ((( 106 -((( 107 107 **~ Operating Condition:** 108 108 ))) 109 -))) 110 110 111 111 * ((( 112 -((( 113 113 Work Temperature: -20 ~~ 65°C 114 114 ))) 115 -))) 116 116 * ((( 117 -((( 118 118 Storage Temperature: -20 ~~ 65°C 119 119 ))) 120 -))) 121 121 * ((( 122 -((( 123 123 Power Input: 12V 2A, DC 124 124 ))) 125 -))) 126 126 127 127 ===== 1.3 Features ===== 128 128 ... ... @@ -144,55 +144,46 @@ 144 144 ===== 1.4 Label info and login name ===== 145 145 146 146 147 -[[image:1651803959860-394.png||height="500" width="375"]] 161 +(% style="text-align:center" %) 162 +[[image:1651803959860-394.png||height="653" width="490"]] 148 148 164 + 165 + 149 149 ((( 167 +**~ Label information:** 168 +))) 169 + 150 150 ((( 151 - **Labelinformation:**171 + 152 152 ))) 153 -))) 154 154 155 155 ((( 156 -((( 157 -**Device host name:** (% class="mark" %)dragino-xxxxxx 175 +**~ Device host name:** (% class="mark" %)dragino-xxxxxx 158 158 ))) 159 -))) 160 160 161 161 ((( 162 -((( 163 -**Band**: US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864 179 +**~ Band**: US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864 164 164 ))) 165 -))) 166 166 167 167 ((( 168 -((( 169 -**Miner animal name**: xxx-xxx-xxx 183 +**~ Miner animal name**: xxx-xxx-xxx 170 170 ))) 171 -))) 172 172 173 173 ((( 174 -((( 175 -**Miner address**: 112xxxxxx 187 +**~ Miner address**: 112xxxxxx 176 176 ))) 177 -))) 178 178 179 179 ((( 180 -((( 181 -**Eth MAC address**: A8: 40: 41: EF: FE: CD 191 +**~ Eth MAC address**: A8: 40: 41: EF: FE: CD 182 182 ))) 183 -))) 184 184 185 185 ((( 186 -((( 187 -**Login**: root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%)) 195 +**~ Login**: root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%)) 188 188 ))) 189 -))) 190 190 191 191 ((( 192 -((( 193 -**SN**: device serial number. 199 +**~ SN**: device serial number. 194 194 ))) 195 -))) 196 196 197 197 198 198 ==== 2. Quick Start & Onboarding ==== ... ... @@ -199,9 +199,13 @@ 199 199 200 200 ((( 201 201 ((( 202 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.207 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after 203 203 ))) 209 + 210 +((( 211 + connecting to its Wi-Fi network, or via its WAN Ethernet port. 204 204 ))) 213 +))) 205 205 206 206 (% class="wikigeneratedid" id="H-2" %) 207 207 ((( ... ... @@ -213,54 +213,64 @@ 213 213 ====== 2.1.1 via HP0D’s Access Point. ====== 214 214 215 215 ((( 225 + At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]] 226 +))) 227 + 216 216 ((( 217 -At the first boot of HP0D, it will auto generate a Wi-Fi network 229 + 230 +))) 218 218 219 -[[image:1651804327535-321.png||height="325" width="199"]] 232 +((( 233 + called : **//HPD-dragino-xxxxxx//** 220 220 ))) 235 + 236 +((( 237 + with password: **//dragino+dragino//** 221 221 ))) 222 222 223 223 ((( 241 + 242 +))) 243 + 224 224 ((( 225 225 226 226 ))) 227 -))) 228 228 229 229 ((( 230 -((( 231 -(% class="box infomessage" %) 232 -((( 233 - called : **//HPD-dragino-xxxxxx//** 249 + You can use a PC to connect to this Wi-Fi network. The PC will 234 234 ))) 235 -))) 236 -))) 237 237 238 238 ((( 239 -((( 240 -(% class="box infomessage" %) 241 -((( 242 - with password: **//dragino+dragino//** 253 + get an IP address 10.130.1.xxx and the HP0D has the default 243 243 ))) 244 -))) 245 -))) 246 246 247 247 ((( 248 -((( 249 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default IP 10.130.1.1 257 + IP 10.130.1.1 250 250 ))) 251 -))) 252 252 253 -[[image:1651804397792-591.png||height="402" width="763"]] 254 254 255 255 262 + 263 + 264 + 265 +(% style="text-align:center" %) 266 +[[image:1651804397792-591.png]] 267 + 268 + 269 + 256 256 ====== 2.1.2 Connect via HP0D hostname ====== 257 257 258 -((( 259 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname. 272 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your 260 260 261 -Like: __**//http:~/~/dragino-4ba54a//**__ 262 -))) 274 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D 263 263 276 + Web-UI via HP0D’s hostname. 277 + 278 + 279 + Like: __**//http:~/~/dragino-4ba54a//**__ 280 + 281 + 282 +(% style="text-align:center" %) 264 264 [[image:1651804629009-699.png]] 265 265 266 266 ... ... @@ -267,78 +267,93 @@ 267 267 ====== 2.1.3 Connect via Ethernet Port ====== 268 268 269 269 ((( 289 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the 290 +))) 291 + 270 270 ((( 271 - ConnecttheHP0DEthernet port to your routerand HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.293 + router’s management portal, you should be able to find what IP address the router has assigned to the HP0D. 272 272 ))) 273 -))) 274 274 275 275 ((( 276 - Ifyou get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.297 + 277 277 ))) 278 278 300 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D. 301 + 302 +(% style="text-align:center" %) 279 279 [[image:1651804782523-623.png]] 280 280 281 281 306 + 282 282 ===== 2.2 Generate QR Code ===== 283 283 284 284 ((( 285 -Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate. 310 + Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate. 286 286 ))) 287 287 288 288 ((( 289 -Note: After onboarding, this wallet will become owner of this hotspot. 314 + Note: After onboarding, this wallet will become owner of this hotspot. 290 290 ))) 291 291 292 -[[image:image-20220506140312-1.png||height="435" width="438"]] 317 +(% style="text-align:center" %) 318 +[[image:image-20220506140312-1.png]] 293 293 294 294 295 295 ===== 2.3 Onboarding Hotspot ===== 296 296 297 297 ((( 298 -~1. Download the Helium Hotspot APP from the Apple or Google Play store. 324 + ~1. Download the Helium Hotspot APP from the Apple or Google Play store. 299 299 ))) 300 300 301 301 ((( 302 -Note: the APP version need to be greater than 3.11. 328 + Note: the APP version need to be greater than 3.11. 329 +))) 303 303 331 +((( 304 304 305 305 ))) 306 306 307 307 ((( 308 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’336 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose 309 309 ))) 310 310 311 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]] 339 +((( 340 + the ‘DRAGINO Miner HP0D’ 341 +))) 312 312 343 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]] 313 313 314 -3. Scan the QR Code you generated in the previous step. 345 + 3. Scan the QR Code you generated in the previous step. 315 315 347 +(% style="text-align:center" %) 316 316 [[image:1651828211026-220.png||height="405" width="191"]] 317 317 350 + 4. Onboarding your device 318 318 319 - 4.Onboardingyour device352 + Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of 320 320 321 - MobileAPPwillget info fromnboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.354 + mobile to onboarding server might have issue. 322 322 323 -[[image:image-20220506141159-2.png||height="42 2" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]356 + [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]] 324 324 325 - [[image:1651828250802-391.png||height="4 21" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)358 + [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]] 326 326 327 327 328 328 5. Check onboarding status 329 329 330 -You can check from mobile: 363 + You can check from mobile: 331 331 332 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]] (% style="display:none" %)365 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]] 333 333 334 -You can also see the hotspot status in below link: 367 + You can also see the hotspot status in below link: 335 335 336 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//** 369 + https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//** 337 337 338 -Example: 371 + Example: 339 339 340 -Green Synced means hotspot works normal. 373 + Green Synced means hotspot works normal. 341 341 375 +(% style="text-align:center" %) 342 342 [[image:1651828427715-679.png||height="374" width="635"]] 343 343 344 344 ... ... @@ -345,9 +345,18 @@ 345 345 ===== 2.4 Set the Port Forwarding ===== 346 346 347 347 ((( 348 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.382 + Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times 349 349 ))) 350 350 385 +((( 386 + it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues 387 +))) 388 + 389 +((( 390 + you may have. 391 +))) 392 + 393 +(% style="text-align:center" %) 351 351 [[image:1651828514449-658.png]] 352 352 353 353 ((( ... ... @@ -355,15 +355,15 @@ 355 355 ))) 356 356 357 357 ((( 358 -Note: Please refer to more detailed Settings 401 + Note: Please refer to more detailed Settings 359 359 ))) 360 360 361 361 ((( 362 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]] 405 + [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]] 363 363 ))) 364 364 365 365 ((( 366 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]] 409 + [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]] 367 367 ))) 368 368 369 369 ... ... @@ -371,252 +371,192 @@ 371 371 372 372 ===== 3.1 LoRa frequency configuration ===== 373 373 417 +(% style="text-align:center" %) 374 374 [[image:1651828687205-178.png||height="323" width="657"]] 375 375 376 376 421 + 377 377 ===== 3.2 Check the LoRaWAN serveraddress ===== 378 378 424 + 425 +(% style="text-align:center" %) 379 379 [[image:1651828703680-156.png||height="349" width="672"]] 380 380 381 381 382 -===== 3.3 Check Miner configuration ===== 383 383 384 -[[image:image-20220506181408-1.png||height="451" width="513"]] 385 385 386 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,** 387 387 388 388 389 -==== 4. Installation of Antenna ==== 390 390 391 -((( 392 -HP0D use Fiber Glass Antenna. 393 -))) 394 394 395 -[[image:1651832158606-882.png]] 435 +1. 436 +11. Check Miner configuration 396 396 397 -((( 398 - 399 -))) 438 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]] 400 400 401 -((( 402 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below: 403 -))) 440 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,** 404 404 405 -((( 406 -[[image:1651832205608-998.png||height="349" width="198"]] 407 -))) 408 408 409 -==== 5. SSH Access for Linux console ==== 410 410 411 -((( 412 -IP address: IP address of HP0D or hostname of HP0D (Such as dragino-63920a) 413 -))) 414 414 415 -((( 416 -Port: 22 417 -))) 418 418 419 -((( 420 -User Name: **root** 421 -))) 446 +1. Installation of Antenna 422 422 423 -((( 424 -Password: **Randomly generated ((% class="mark" %)found on device’s label(%%) )** 425 -))) 448 +HP0D use Fiber Glass Antenna. 426 426 427 -((( 428 -After logging in, you will be in the Linux console and can enter commands as shown below. 429 -))) 450 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]] 430 430 431 - [[image:1651832284160-991.png]]452 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below: 432 432 433 433 434 - ==== **6. How to changethe Wirelessfunctionof HP0D** ====455 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]] 435 435 436 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL. 437 437 438 -===== **6.1 Access the Linux console.** ===== 439 439 440 -Follow the previous step of Step 5. 441 441 442 442 443 - ===== 6.2Installthe packageof network-manager. =====461 +1. SSH Access for Linux console 444 444 445 - Runcommands:463 +IP address: IP address of HP0D or hostname of HP0D (Such as dragino-63920a) 446 446 447 -(% class="box infomessage" %) 448 -((( 449 - apt update 450 - apt install network-manager 451 -))) 465 +Port: 22 452 452 453 - [[image:image-20220507140730-1.png]]467 +User Name: **root** 454 454 469 +Password: **Randomly generated (found on device’s label )** 455 455 456 -===== 6.3 Reboot the device. ===== 457 457 458 - Run command:472 +After logging in, you will be in the Linux console and can enter commands as shown below. 459 459 460 -(% class="box infomessage" %) 461 -((( 462 - reboot 463 -))) 474 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]] 464 464 465 -[[image:image-20220507140814-2.png]] 466 466 467 -===== 6.4 Check the wireless type ===== 468 468 469 -Run command: 470 470 471 -(% class="box infomessage" %) 472 -((( 473 - iw dev 474 -))) 479 +1. Trouble Shootings 480 +11. How to get a wallet address? 475 475 476 - [[image:image-20220507140941-3.png]]482 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.// 477 477 478 -===== 6.5 Connect the WiFi. ===== 479 479 480 -Run command: 485 +1. 486 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner 481 481 482 -(% class="box infomessage" %) 483 -((( 484 - nmtui 485 -))) 488 +//User can login the HP0D, able to access other Web Pages except miner page// 486 486 487 -[[image:image-20220507140953-4.png]] 488 488 491 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.// 489 489 490 -==== 7. Trouble Shootings ==== 491 491 492 -===== 7.1 How to get a wallet address? ===== 494 +1. 495 +11. Onboarding ~-~- Some parameters in miner page show timeout 493 493 494 - Download thehelium HotspotsPP on the Apple or Google Play store to generatewn wallet.497 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]] 495 495 499 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]] 496 496 497 - =====7.2 Onboarding~-~- Unable toaccessWeb-UI~-~->Miner=====501 +//HP0D is establish connection to Helium server and not finished. And you might see above.// 498 498 499 -((( 500 -User can login the HP0D, able to access other Web Pages except miner page. 501 -))) 503 +//It might relate to the network where might up to 10mins// 502 502 503 -((( 504 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server. 505 -))) 506 506 506 +1. 507 +11. Onboarding – Bad Gaterway 507 507 508 - ===== 7.3 Onboarding ~-~- Some parametersin minergehowtimeout =====509 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]] 509 509 510 - [[image:image-20220506182042-2.png||height="250"width="516"]]511 +//This is caused by the process leads too long which just need to refresh the page.// 511 511 512 -[[image:1651832455372-647.png||height="224" width="520"]] 513 513 514 -HP0D is establish connection to Helium server and not finished. And you might see above. 514 +1. 515 +11. Onboarding ~-~- Why did QR Code generate is aways fail? 515 515 516 - It might relateto thenetwork wheremightupto10mins.517 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]] 517 517 519 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail 518 518 519 -===== 7.4 Onboarding – Bad Gaterway ===== 520 520 521 -[[image:1651832583790-633.png]] 522 +1. 523 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual? 522 522 523 - This is caused by theprocess leadso long which just need to refreshhepage.525 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]] 524 524 527 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code. 525 525 526 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail? 527 527 528 -[[image:image-20220506182424-3.png]] 530 +1. 531 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code 529 529 530 -((( 531 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail. 532 -))) 533 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]] 533 533 535 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve. 534 534 535 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? ===== 536 536 537 -[[image:1651832742262-209.png||height="297" width="365"]] 538 +1. 539 +11. Onboarding – MAC address is being refreshed after scan QR Code 538 538 539 -((( 540 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code. 541 -))) 541 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.// 542 542 543 543 544 - =====7.7 Onboarding–MAC addressis‘Unknown’afterscanQR Code=====544 +//If you don’t see MAC address, make sure your mobile has good internet connection.// 545 545 546 -[[image: 1651832811038-780.png||height="462" width="216"]]546 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]] 547 547 548 -((( 549 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve. 550 -))) 551 551 552 552 553 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code ===== 554 554 555 -((( 556 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot. 557 -))) 551 +1. 552 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ 558 558 559 -((( 560 -If you don’t see MAC address, make sure your mobile has good internet connection. 561 -))) 554 +//This is caused by the server connection delay, which does not affect the normal use.// 562 562 563 -[[image: 1651832880009-473.png]]556 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]] 564 564 565 565 566 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ ===== 559 +* 560 +*1. Mobile APP crash after scan the QR Code? 561 +* //Make sure you have input the correct Wallet address to generate QR Code.// 562 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.// 563 +* //Make sure your mobile app’s relevant permission are enabled.// 564 +* //Known: The Android 11 version may cause this kind of issue.// 567 567 568 -This is caused by the server connection delay, which does not affect the normal use. 566 +1. 567 +11. Why the frequency/region is not the same what I purchased? 569 569 570 - [[image:1651832959907-357.png]]569 +//Each HP0D is inspected and configured prior to shipping.// 571 571 571 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.// 572 572 573 -===== 7.10 Mobile APP crash after scan the QR Code? ===== 574 574 575 -* Make sure you have input the correct Wallet address to generate QR Code. 576 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code. 577 -* Make sure your mobile app’s relevant permission are enabled. 578 -* Known: The Android 11 version may cause this kind of issue. 574 +1. 575 +11. Can use the frequency to a region where is not support? 579 579 577 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link// 580 580 581 - ===== 7.11 Whythe/regionisnotsamewhat I purchased? =====579 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]] 582 582 583 -((( 584 -Each HP0D is inspected and configured prior to shipping. 585 -))) 586 586 587 -((( 588 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you. 589 -))) 582 +1. 583 +11. Can change the frequency of the HP0D Miner? 590 590 585 +//We do not recommend doing this, it may damage your device// 591 591 592 -===== 7.12 Can use the frequency to a region where is not support? ===== 593 593 594 -((( 595 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link 596 -))) 597 597 598 -((( 599 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]] 600 -))) 601 601 602 602 603 - ===== 7.13Can change the frequencyof the HP0D Miner? =====591 +1. Supports 604 604 605 - Wedonotrecommend doingthis,it maydamage yourdevice593 +//If you are experiencing issues and can’t solve, you can send mail to// 606 606 595 +[[//support@dragino.com//>>mailto:support@dragino.com]] 607 607 608 - ====8.Supports====597 +//With your question as detail as possible. We will reply and help you in the shortest.// 609 609 610 -((( 611 -If you are experiencing issues and can’t solve, you can send mail to [[support@dragino.com>>mailto:support@dragino.com]]. 612 -))) 613 613 614 -((( 615 -With your question as detail as possible. We will reply and help you in the shortest. 616 -))) 617 617 618 618 619 - ==== 9. Order Info====602 +1. Order Info 620 620 621 621 **HP0D-XXX** 622 622 ... ... @@ -625,9 +625,8 @@ 625 625 * 868: For Bands: EU868,IN865 626 626 * 915: For Bands: US915,AU915,AS923,KR920 627 627 611 +1. Manufacturer Info 628 628 629 -==== 10. Manufacturer Info ==== 630 - 631 631 **Shenzhen Dragino Technology Development co. LTD** 632 632 633 633 Room 202, Block B, BCT Incubation Bases (BaoChengTai), No.8 CaiYunRoad ... ... @@ -635,7 +635,7 @@ 635 635 LongCheng Street, LongGang District ; Shenzhen 518116,China 636 636 637 637 638 - ====11. FCC Warning====620 +1. FCC Warning 639 639 640 640 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 641 641
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