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Last modified by Xiaoling on 2024/10/21 15:44
From version 73.7
edited by Xiaoling
on 2022/05/07 15:10
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To version 24.1
edited by Xiaoling
on 2022/05/06 14:30
Change comment: There is no comment for this version

Summary

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Content
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1 1  
2 2  
3 +
3 3  (% style="text-align:center" %)
4 4  [[image:1651802206983-860.png||height="645" width="602"]]
5 5  
6 6  
7 -(((
8 8  **HP0D Full Hotspot for Helium User Manual**
9 -)))
10 10  
11 11  
12 -
13 -
14 -
15 15  {{toc/}}
16 16  
13 +==== ====
17 17  
15 +==== ====
16 +
18 18  ==== 1. Introduction ====
19 19  
20 20  ===== 1.1 What is HP0D =====
21 21  
22 -(((
23 -(((
24 -(((
25 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
26 -)))
27 -)))
28 -)))
21 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
29 29  
30 -(((
31 -(((
32 -(((
33 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
34 -)))
35 -)))
36 -)))
23 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
37 37  
38 -(((
39 -(((
40 -(((
41 -HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
42 -)))
43 -)))
44 -)))
25 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
45 45  
46 -(((
47 -(((
48 -(((
49 -**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
50 -)))
51 -)))
52 -)))
27 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
53 53  
54 -(((
55 -(((
56 -(((
57 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
58 -)))
59 -)))
60 -)))
61 61  
62 -
63 63  ===== 1.2 Specifications =====
64 64  
65 -(((
66 -(((
67 -**~ Hardware System:**
68 -)))
69 -)))
32 +**~ Hardware System:**
70 70  
71 -(((
72 -(((
73 73   Linux Part:
74 -)))
75 -)))
76 76  
77 -* (((
78 -(((
79 -Raspberry Pi 4
80 -)))
81 -)))
36 +* Raspberry Pi 4
82 82  
83 -(((
84 -(((
85 -**~ Interface:**
86 -)))
87 -)))
38 +**~ Interface:**
88 88  
89 -* (((
90 -(((
91 -10M/100M RJ45 Ports x 1
92 -)))
93 -)))
94 -* (((
95 -(((
96 -LoRaWAN Wireless
97 -)))
98 -)))
99 -* (((
100 -(((
101 -Power Input: 12V 2A, DC
102 -)))
103 -)))
40 +* 10M/100M RJ45 Ports x 1
41 +* LoRaWAN Wireless
42 +* Power Input: 12V 2A, DC
104 104  
105 -(((
106 -(((
107 -**~ Operating Condition:**
108 -)))
109 -)))
44 +**~ Operating Condition:**
110 110  
111 -* (((
112 -(((
113 -Work Temperature: -20 ~~ 65°C
114 -)))
115 -)))
116 -* (((
117 -(((
118 -Storage Temperature: -20 ~~ 65°C
119 -)))
120 -)))
121 -* (((
122 -(((
123 -Power Input: 12V 2A, DC
124 -)))
125 -)))
46 +* Work Temperature: -20 ~~ 65°C
47 +* Storage Temperature: -20 ~~ 65°C
48 +* Power Input: 12V 2A, DC
126 126  
50 +
127 127  ===== 1.3 Features =====
128 128  
129 129  * Open-Source Linux system
... ... @@ -141,67 +141,36 @@
141 141  * Include prepaid $40 onboarding cost and $10 location cost.
142 142  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
143 143  
68 +
144 144  ===== 1.4 Label info and login name =====
145 145  
146 146  
147 -[[image:1651803959860-394.png||height="500" width="375"]]
72 +(% style="text-align:center" %)
73 +[[image:1651803959860-394.png||height="653" width="490"]]
148 148  
149 -(((
150 -(((
151 -**Label information:**
152 -)))
153 -)))
154 154  
155 -(((
156 -(((
157 -**Device host name:**      (% class="mark" %)dragino-xxxxxx
158 -)))
159 -)))
160 160  
161 -(((
162 -(((
163 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
164 -)))
165 -)))
77 +**~ Label information:**
166 166  
167 -(((
168 -(((
169 -**Miner animal name**: xxx-xxx-xxx
170 -)))
171 -)))
172 172  
173 -(((
174 -(((
175 -**Miner address**:          112xxxxxx
176 -)))
177 -)))
80 +**~ Device host name//~://**//      dragino-xxxxxx//
178 178  
179 -(((
180 -(((
181 -**Eth MAC address**: A8: 40: 41: EF: FE: CD
182 -)))
183 -)))
82 +**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
184 184  
185 -(((
186 -(((
187 -**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
188 -)))
189 -)))
84 +**// Miner animal name//**//: xxx-xxx-xxx//
190 190  
191 -(((
192 -(((
193 -**SN**:  device serial number.
194 -)))
195 -)))
86 +**// Miner address//**//:          112xxxxxx//
196 196  
88 +**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
197 197  
90 +**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
91 +
92 +**~ SN**//:  device serial number.//
93 +
94 +
198 198  ==== 2. Quick Start & Onboarding ====
199 199  
200 -(((
201 -(((
202 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
203 -)))
204 -)))
97 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
205 205  
206 206  (% class="wikigeneratedid" id="H-2" %)
207 207  (((
... ... @@ -212,394 +212,316 @@
212 212  
213 213  ====== 2.1.1 via HP0D’s Access Point. ======
214 214  
215 -(((
216 -(((
217 -At the first boot of HP0D, it will auto generate a Wi-Fi network
108 + At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
218 218  
219 -[[image:1651804327535-321.png||height="325" width="199"]]
220 -)))
221 -)))
222 222  
223 -(((
224 -(((
225 -
226 -)))
227 -)))
111 + called           : **//HPD-dragino-xxxxxx//**
228 228  
229 -(((
230 -(((
231 -(% class="box infomessage" %)
232 -(((
233 - called           : **//HPD-dragino-xxxxxx//**
234 -)))
235 -)))
236 -)))
113 + with password:  **//dragino+dragino//**
237 237  
238 -(((
239 -(((
240 -(% class="box infomessage" %)
241 -(((
242 - with password:  **//dragino+dragino//**
243 -)))
244 -)))
245 -)))
246 246  
247 -(((
248 -(((
249 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
250 -)))
251 -)))
252 252  
253 -[[image:1651804397792-591.png||height="402" width="763"]]
117 + You can use a PC to connect to this Wi-Fi network. The PC will
254 254  
119 + get an IP address 10.130.1.xxx and the HP0D has the default
255 255  
121 + IP 10.130.1.1
122 +
123 +
124 +
125 +(% style="text-align:center" %)
126 +[[image:1651804397792-591.png]]
127 +
128 +
129 +
256 256  ====== 2.1.2 Connect via HP0D hostname ======
257 257  
258 -(((
259 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
132 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
260 260  
261 -Like: __**//http:~/~/dragino-4ba54a//**__
262 -)))
134 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
263 263  
136 + Web-UI via HP0D’s hostname.
137 +
138 +
139 + Like: __**//http:~/~/dragino-4ba54a//**__
140 +
141 +
142 +(% style="text-align:center" %)
264 264  [[image:1651804629009-699.png]]
265 265  
266 266  
267 267  ====== 2.1.3 Connect via Ethernet Port ======
268 268  
269 -(((
270 -(((
271 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
272 -)))
273 -)))
148 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP  address the router has assigned to the HP0D.
274 274  
275 -(((
276 -If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
277 -)))
278 278  
151 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
152 +
153 +(% style="text-align:center" %)
279 279  [[image:1651804782523-623.png]]
280 280  
281 281  
157 +
282 282  ===== 2.2 Generate QR Code =====
283 283  
284 -(((
285 -Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
286 -)))
160 + Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
287 287  
288 -(((
289 -Note: After onboarding, this wallet will become owner of this hotspot.
290 -)))
162 + Note: After onboarding, this wallet will become owner of this hotspot.
291 291  
292 -[[image:image-20220506140312-1.png||height="435" width="438"]]
164 +(% style="text-align:center" %)
165 +[[image:image-20220506140312-1.png]]
293 293  
294 294  
168 +
295 295  ===== 2.3 Onboarding Hotspot =====
296 296  
297 -(((
298 -~1. Download the Helium Hotspot APP from the Apple or Google Play store.
299 -)))
171 + ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
300 300  
301 -(((
302 -Note: the APP version need to be greater than 3.11.
173 + Note: the APP version need to be greater than 3.11.
303 303  
304 -
305 -)))
175 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
306 306  
307 -(((
308 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
309 -)))
177 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
310 310  
311 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
179 + 3. Scan the QR Code you generated in the previous step.
312 312  
313 313  
314 -3. Scan the QR Code you generated in the previous step.
182 + 4. Onboarding your device
315 315  
316 -[[image:1651828211026-220.png||height="405" width="191"]]
184 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
317 317  
186 + [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
318 318  
319 -4. Onboarding your device
320 320  
321 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue. 
322 322  
323 -[[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
324 324  
325 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
326 326  
327 327  
328 -5. Check onboarding status
193 +1. Check onboarding status
329 329  
330 330  You can check from mobile:
331 331  
332 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
197 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
333 333  
334 334  You can also see the hotspot status in below link:
335 335  
336 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
201 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
337 337  
338 338  Example:
339 339  
340 340  Green Synced means hotspot works normal.
341 341  
342 -[[image:1651828427715-679.png||height="374" width="635"]]
207 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
343 343  
344 344  
345 -===== 2.4 Set the Port Forwarding =====
346 346  
347 -(((
348 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
349 -)))
350 350  
351 -[[image:1651828514449-658.png]]
352 352  
353 -(((
354 -
355 -)))
213 +1.
214 +11. Set the Port Forwarding
356 356  
357 -(((
216 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
217 +
218 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
219 +
220 +
358 358  Note: Please refer to more detailed Settings
359 -)))
360 360  
361 -(((
362 362  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
363 -)))
364 364  
365 -(((
366 366  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
367 -)))
368 368  
369 369  
370 -==== 3. Check the configuration of HP0D ====
371 371  
372 -===== 3.1 LoRa frequency configuration =====
373 373  
374 -[[image:1651828687205-178.png||height="323" width="657"]]
375 375  
231 +1. Check the configuration of HP0D
232 +11. LoRa frequency configuration
376 376  
377 -===== 3.2 Check the LoRaWAN serveraddress =====
234 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
378 378  
379 -[[image:1651828703680-156.png||height="349" width="672"]]
236 +1.
237 +11. Check the LoRaWAN serveraddress.
380 380  
239 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
381 381  
382 -===== 3.3 Check Miner configuration =====
383 383  
384 -[[image:image-20220506181408-1.png||height="451" width="513"]]
385 385  
386 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
387 387  
388 388  
389 -==== 4. Installation of Antenna ====
390 390  
391 -(((
392 -HP0D use Fiber Glass Antenna.
393 -)))
394 394  
395 -[[image:1651832158606-882.png]]
396 396  
397 -(((
398 -
399 -)))
400 400  
401 -(((
402 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
403 -)))
249 +1.
250 +11. Check Miner configuration
404 404  
405 -(((
406 -[[image:1651832205608-998.png||height="349" width="198"]]
407 -)))
252 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
408 408  
409 -==== 5. SSH Access for Linux console ====
254 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
410 410  
411 -(((
412 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
413 -)))
414 414  
415 -(((
416 -Port:         22
417 -)))
418 418  
419 -(((
420 -User Name:      **root**
421 -)))
422 422  
423 -(((
424 -Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
425 -)))
426 426  
427 -(((
428 -After logging in, you will be in the Linux console and can enter commands as shown below.
429 -)))
260 +1. Installation of Antenna
430 430  
431 -[[image:1651832284160-991.png]]
262 +HP0D use Fiber Glass Antenna.
432 432  
264 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
433 433  
434 -==== **6. How to change the Wireless function of HP0D** ====
266 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
435 435  
436 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
437 437  
438 -===== **6.1 Access the Linux console.** =====
269 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
439 439  
440 -Follow the previous step of Step 5.
441 441  
442 442  
443 -===== 6.2 Install the package of network-manager. =====
444 444  
445 -Run commands:
446 446  
447 -(% class="box infomessage" %)
448 -(((
449 - apt update
450 - apt install network-manager
451 -)))
275 +1. SSH Access for Linux console
452 452  
453 -[[image:image-20220507140730-1.png]]
277 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
454 454  
279 +Port:         22
455 455  
456 -===== 6.3 Reboot the device. =====
281 +User Name:      **root**
457 457  
458 -Run command:
283 +Password:         **Randomly generated （found on device’s label ）**
459 459  
460 -(% class="box infomessage" %)
461 -(((
462 - reboot
463 -)))
464 464  
465 -[[image:image-20220507140814-2.png]]
286 +After logging in, you will be in the Linux console and can enter commands as shown below.
466 466  
467 -===== 6.4 Check the wireless type =====
288 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
468 468  
469 -Run command:
470 470  
471 -(% class="box infomessage" %)
472 -(((
473 - iw dev
474 -)))
475 475  
476 -[[image:image-20220507140941-3.png]]
477 477  
478 -===== 6.5 Connect the WiFi. =====
293 +1. Trouble Shootings
294 +11. How to get a wallet address?
479 479  
480 -Run command:
296 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
481 481  
482 -(% class="box infomessage" %)
483 -(((
484 - nmtui
485 -)))
486 486  
487 -[[image:image-20220507140953-4.png]]
299 +1.
300 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
488 488  
302 +//User can login the HP0D, able to access other Web Pages except miner page//
489 489  
490 -==== 7. Trouble Shootings ====
491 491  
492 -===== 7.1 How to get a wallet address? =====
305 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
493 493  
494 -Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
495 495  
308 +1.
309 +11. Onboarding ~-~- Some parameters in miner page show timeout
496 496  
497 -===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
311 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
498 498  
499 -(((
500 -User can login the HP0D, able to access other Web Pages except miner page.
501 -)))
313 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
502 502  
503 -(((
504 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
505 -)))
315 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
506 506  
317 +//It might relate to the network where might up to 10mins//
507 507  
508 -===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
509 509  
510 -[[image:image-20220506182042-2.png||height="250" width="516"]]
320 +1.
321 +11. Onboarding – Bad Gaterway
511 511  
512 -[[image:1651832455372-647.png||height="224" width="520"]]
323 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
513 513  
514 -HP0D is establish connection to Helium server and not finished. And you might see above.
325 +//This is caused by the process leads too long which just need to refresh the page.//
515 515  
516 -It might relate to the network where might up to 10mins.
517 517  
328 +1.
329 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
518 518  
519 -===== 7.4 Onboarding – Bad Gaterway =====
331 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
520 520  
521 -[[image:1651832583790-633.png]]
333 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
522 522  
523 -This is caused by the process leads too long which just need to refresh the page.
524 524  
336 +1.
337 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
525 525  
526 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
339 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
527 527  
528 -[[image:image-20220506182424-3.png]]
341 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
529 529  
530 -(((
531 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
532 -)))
533 533  
344 +1.
345 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
534 534  
535 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
347 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
536 536  
537 -[[image:1651832742262-209.png||height="297" width="365"]]
349 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
538 538  
539 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
540 540  
352 +1.
353 +11. Onboarding – MAC address is being refreshed after scan QR Code
541 541  
542 -===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
355 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
543 543  
544 -[[image:1651832811038-780.png||height="462" width="216"]]
545 545  
546 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
358 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
547 547  
360 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
548 548  
549 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
550 550  
551 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
552 552  
553 -If you don’t see MAC address, make sure your mobile has good internet connection.
554 554  
555 -[[image:1651832880009-473.png]]
365 +1.
366 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
556 556  
368 +//This is caused by the server connection delay, which does not affect the normal use.//
557 557  
558 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
370 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
559 559  
560 -This is caused by the server connection delay, which does not affect the normal use.
561 561  
562 -[[image:1651832959907-357.png]]
373 +*
374 +*1. Mobile APP crash after scan the QR Code?
375 +* //Make sure you have input the correct Wallet address to generate QR Code.//
376 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
377 +* //Make sure your mobile app’s relevant permission are enabled.//
378 +* //Known: The Android 11 version may cause this kind of issue.//
563 563  
380 +1.
381 +11. Why the frequency/region is not the same what I purchased?
564 564  
565 -===== 7.10 Mobile APP crash after scan the QR Code? =====
383 +//Each HP0D is inspected and configured prior to shipping.//
566 566  
567 -* Make sure you have input the correct Wallet address to generate QR Code.
568 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
569 -* Make sure your mobile app’s relevant permission are enabled.
570 -* Known: The Android 11 version may cause this kind of issue.
385 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
571 571  
572 572  
573 -===== 7.11 Why the frequency/region is not the same what I purchased? =====
388 +1.
389 +11. Can use the frequency to a region where is not support?
574 574  
575 -Each HP0D is inspected and configured prior to shipping.
391 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
576 576  
577 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
393 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
578 578  
579 579  
580 -===== 7.12 Can use the frequency to a region where is not support? =====
396 +1.
397 +11. Can change the frequency of the HP0D Miner?
581 581  
582 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link
399 +//We do not recommend doing this, it may damage your device//
583 583  
584 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
585 585  
586 586  
587 -===== 7.13 Can change the frequency of the HP0D Miner? =====
588 588  
589 -We do not recommend doing this, it may damage your device
590 590  
405 +1. Supports
591 591  
592 -==== 8. Supports ====
407 +//If you are experiencing issues and can’t solve, you can send mail to//
593 593  
594 -If you are experiencing issues and can’t solve, you can send mail to
409 +[[//support@dragino.com//>>mailto:support@dragino.com]]
595 595  
596 -[[support@dragino.com>>mailto:support@dragino.com]]
411 +//With your question as detail as possible. We will reply and help you in the shortest.//
597 597  
598 -With your question as detail as possible. We will reply and help you in the shortest.
599 599  
600 600  
601 -==== 9. Order Info ====
602 602  
416 +1. Order Info
417 +
603 603  **HP0D-XXX**
604 604  
605 605  **XXX**: Frequency Band
... ... @@ -607,9 +607,8 @@
607 607  * 868: For Bands: EU868,IN865
608 608  * 915: For Bands: US915,AU915,AS923,KR920
609 609  
425 +1. Manufacturer Info
610 610  
611 -==== 10. Manufacturer Info ====
612 -
613 613  **Shenzhen Dragino Technology Development co. LTD**
614 614  
615 615  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
... ... @@ -617,7 +617,7 @@
617 617  LongCheng Street, LongGang District ; Shenzhen 518116,China
618 618  
619 619  
620 -==== 11. FCC Warning ====
434 +1. FCC Warning
621 621  
622 622  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
623 623  
... ... @@ -634,3 +634,4 @@
634 634  
635 635  
636 636  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
451 +
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