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Summary

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Content
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1 1  
2 2  
3 +
3 3  (% style="text-align:center" %)
4 4  [[image:1651802206983-860.png||height="645" width="602"]]
5 5  
6 6  
7 -(((
8 +
9 +
8 8  **HP0D Full Hotspot for Helium User Manual**
9 -)))
10 10  
12 +[[image:1651802187690-980.png]]
11 11  
14 +Document Version: 1.1
12 12  
13 13  
17 +|**Version**|**Description**|**Date**
18 +|1.0|Release|2022-Apr-8
19 +|1.1|Add trouble shootings|2022-Apr-24
20 +| | |
21 +| | |
22 +| | |
23 +| | |
14 14  
15 -{{toc/}}
16 16  
17 17  
18 -==== 1. Introduction ====
19 19  
20 -===== 1.1 What is HP0D =====
28 +~1. Introduction
21 21  
22 -(((
23 -(((
24 -(((
25 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
26 -)))
27 -)))
28 -)))
30 + 1.1 What is HP0D
29 29  
30 -(((
31 -(((
32 -(((
33 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
34 -)))
35 -)))
36 -)))
32 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
37 37  
38 -(((
39 -(((
40 -(((
41 -HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
42 -)))
43 -)))
44 -)))
34 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
45 45  
46 -(((
47 -(((
48 -(((
49 -**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
50 -)))
51 -)))
52 -)))
36 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
53 53  
54 -(((
55 -(((
56 -(((
57 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
58 -)))
59 -)))
60 -)))
38 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
61 61  
62 62  
63 -===== 1.2 Specifications =====
41 +1.2 Specifications
64 64  
65 -(((
66 -(((
67 -**~ Hardware System:**
68 -)))
69 -)))
43 +**~ Hardware System:**
70 70  
71 -(((
72 -(((
73 73   Linux Part:
74 -)))
75 -)))
76 76  
77 -* (((
78 -(((
79 -Raspberry Pi 4
80 -)))
81 -)))
47 +* Raspberry Pi 4
82 82  
83 -(((
84 -(((
85 -**~ Interface:**
86 -)))
87 -)))
49 +**~ Interface:**
88 88  
89 -* (((
90 -(((
91 -10M/100M RJ45 Ports x 1
92 -)))
93 -)))
94 -* (((
95 -(((
96 -LoRaWAN Wireless
97 -)))
98 -)))
99 -* (((
100 -(((
101 -Power Input: 12V 2A, DC
102 -)))
103 -)))
51 +* 10M/100M RJ45 Ports x 1
52 +* LoRaWAN Wireless
53 +* Power Input: 12V 2A, DC
104 104  
105 -(((
106 -(((
107 -**~ Operating Condition:**
108 -)))
109 -)))
55 +**~ Operating Condition:**
110 110  
111 -* (((
112 -(((
113 -Work Temperature: -20 ~~ 65°C
114 -)))
115 -)))
116 -* (((
117 -(((
118 -Storage Temperature: -20 ~~ 65°C
119 -)))
120 -)))
121 -* (((
122 -(((
123 -Power Input: 12V 2A, DC
124 -)))
125 -)))
57 +* Work Temperature: -20 ~~ 65°C
58 +* Storage Temperature: -20 ~~ 65°C
59 +* Power Input: 12V 2A, DC
126 126  
127 -===== 1.3 Features =====
61 +1.3 Features
128 128  
129 129  * Open-Source Linux system
130 130  * RPi4 with 2G /4G or 8G RAM
... ... @@ -141,463 +141,354 @@
141 141  * Include prepaid $40 onboarding cost and $10 location cost.
142 142  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
143 143  
144 -===== 1.4 Label info and login name =====
78 +1.4 Label info and login name
145 145  
146 146  
147 -[[image:1651803959860-394.png||height="500" width="375"]]
81 +(% style="text-align:center" %)
82 +[[image:1651803959860-394.png||height="653" width="490"]]
148 148  
149 -(((
150 -(((
151 -**Label information:**
152 -)))
153 -)))
154 154  
155 -(((
156 -(((
157 -**Device host name:**      (% class="mark" %)dragino-xxxxxx
158 -)))
159 -)))
160 160  
161 -(((
162 -(((
163 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
164 -)))
165 -)))
86 +**~ Label information:**
166 166  
167 -(((
168 -(((
169 -**Miner animal name**: xxx-xxx-xxx
170 -)))
171 -)))
172 172  
173 -(((
174 -(((
175 -**Miner address**:          112xxxxxx
176 -)))
177 -)))
89 +**~ Device host name//~://**//      dragino-xxxxxx//
178 178  
179 -(((
180 -(((
181 -**Eth MAC address**: A8: 40: 41: EF: FE: CD
182 -)))
183 -)))
91 +**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
184 184  
185 -(((
186 -(((
187 -**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
188 -)))
189 -)))
93 +**// Miner animal name//**//: xxx-xxx-xxx//
190 190  
191 -(((
192 -(((
193 -**SN**:  device serial number.
194 -)))
195 -)))
95 +**// Miner address//**//:          112xxxxxx//
196 196  
97 +**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
197 197  
198 -==== 2. Quick Start & Onboarding ====
99 +**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
199 199  
200 -(((
201 -(((
202 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
203 -)))
204 -)))
101 +**~ SN**//:  device serial number.//
205 205  
206 -(% class="wikigeneratedid" id="H-2" %)
207 -(((
208 -
209 -)))
210 210  
211 -===== 2.1  Connect HP0D Web UI =====
104 +2. Quick Start & Onboarding
212 212  
213 -====== 2.1.1 via HP0D’s Access Point. ======
106 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
214 214  
215 -(((
216 -(((
217 -At the first boot of HP0D, it will auto generate a Wi-Fi network
108 + 2.1  Connect HP0D Web UI
218 218  
219 -[[image:1651804327535-321.png||height="325" width="199"]]
220 -)))
221 -)))
110 + 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
222 222  
223 -(((
224 -(((
225 -
226 -)))
227 -)))
112 + At the first boot of HP0D, it will auto generate a Wi-Fi network
228 228  
229 -(((
230 -(((
231 -(% class="box infomessage" %)
232 -(((
233 - called           : **//HPD-dragino-xxxxxx//**
234 -)))
235 -)))
236 -)))
237 237  
238 -(((
239 -(((
240 -(% class="box infomessage" %)
241 -(((
242 - with password:  **//dragino+dragino//**
243 -)))
244 -)))
245 -)))
115 + called           : **//HPD-dragino-xxxxxx//**
246 246  
247 -(((
248 -(((
249 -You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
250 -)))
251 -)))
117 + with password:  **//dragino+dragino//**
252 252  
253 -[[image:1651804397792-591.png||height="402" width="763"]]
254 254  
255 255  
256 -====== 2.1.2 Connect via HP0D hostname ======
121 + You can use a PC to connect to this Wi-Fi network. The PC will
257 257  
258 -(((
259 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
123 + get an IP address 10.130.1.xxx and the HP0D has the default
260 260  
261 -Like: __**//http:~/~/dragino-4ba54a//**__
262 -)))
125 + IP 10.130.1.1
263 263  
127 +
128 +(% style="text-align:center" %)
129 +[[image:1651804397792-591.png]]
130 +
131 +
132 +
133 +
134 +2.1.2 Connect via HP0D hostname
135 +
136 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
137 +
138 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
139 +
140 + Web-UI via HP0D’s hostname.
141 +
142 +
143 + Like: __**//http:~/~/dragino-4ba54a//**__
144 +
145 +
146 +(% style="text-align:center" %)
264 264  [[image:1651804629009-699.png]]
265 265  
266 266  
267 -====== 2.1.3 Connect via Ethernet Port ======
150 +2.1.3 Connect via Ethernet Port
268 268  
269 -(((
270 -(((
271 271  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
272 -)))
273 -)))
274 274  
275 -(((
276 -If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
277 -)))
278 278  
155 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
156 +
157 +(% style="text-align:center" %)
279 279  [[image:1651804782523-623.png]]
280 280  
281 281  
282 -===== 2.2 Generate QR Code =====
283 283  
284 -(((
162 +1.
163 +11. Generate QR Code
164 +
285 285  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
286 -)))
287 287  
288 -(((
289 289  Note: After onboarding, this wallet will become owner of this hotspot.
290 -)))
291 291  
292 -[[image:image-20220506140312-1.png||height="435" width="438"]]
169 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
293 293  
294 294  
295 -===== 2.3 Onboarding Hotspot =====
296 296  
297 -(((
298 -~1. Download the Helium Hotspot APP from the Apple or Google Play store.
299 -)))
300 300  
301 -(((
174 +1.
175 +11. Onboarding Hotspot
176 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
177 +
302 302  Note: the APP version need to be greater than 3.11.
303 303  
304 -
305 -)))
306 306  
307 -(((
308 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
309 -)))
181 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
182 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
310 310  
311 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
184 +1. Scan the QR Code you generated in the previous step.
312 312  
186 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
313 313  
314 -3. Scan the QR Code you generated in the previous step.
315 315  
316 -[[image:1651828211026-220.png||height="405" width="191"]]
189 +1. Onboarding your device
317 317  
191 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
318 318  
319 -4. Onboarding your device
193 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
320 320  
321 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  [[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]]
322 322  
323 - [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
196 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
324 324  
325 325  
326 -5. Check onboarding status
327 327  
200 +
201 +1. Check onboarding status
202 +
328 328  You can check from mobile:
329 329  
330 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
205 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
331 331  
332 332  You can also see the hotspot status in below link:
333 333  
334 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
209 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
335 335  
336 336  Example:
337 337  
338 338  Green Synced means hotspot works normal.
339 339  
340 -[[image:1651828427715-679.png||height="374" width="635"]]
215 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
341 341  
342 342  
343 -===== 2.4 Set the Port Forwarding =====
344 344  
345 -(((
346 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
347 -)))
348 348  
349 -[[image:1651828514449-658.png]]
350 350  
351 -(((
352 -
353 -)))
221 +1.
222 +11. Set the Port Forwarding
354 354  
355 -(((
224 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
225 +
226 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
227 +
228 +
356 356  Note: Please refer to more detailed Settings
357 -)))
358 358  
359 -(((
360 360  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
361 -)))
362 362  
363 -(((
364 364  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
365 -)))
366 366  
367 367  
368 -==== 3. Check the configuration of HP0D ====
369 369  
370 -===== 3.1 LoRa frequency configuration =====
371 371  
372 -[[image:1651828687205-178.png||height="323" width="657"]]
373 373  
239 +1. Check the configuration of HP0D
240 +11. LoRa frequency configuration
374 374  
375 -===== 3.2 Check the LoRaWAN serveraddress =====
242 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
376 376  
377 -[[image:1651828703680-156.png||height="349" width="672"]]
244 +1.
245 +11. Check the LoRaWAN serveraddress.
378 378  
247 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
379 379  
380 -===== 3.3 Check Miner configuration =====
381 381  
382 -[[image:image-20220506181408-1.png||height="451" width="513"]]
383 383  
384 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
385 385  
386 386  
387 -==== 4. Installation of Antenna ====
388 388  
389 -(((
390 -HP0D use Fiber Glass Antenna.
391 -)))
392 392  
393 -[[image:1651832158606-882.png]]
394 394  
395 -(((
396 -
397 -)))
398 398  
399 -(((
400 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
401 -)))
257 +1.
258 +11. Check Miner configuration
402 402  
403 -(((
404 -[[image:1651832205608-998.png||height="349" width="198"]]
405 -)))
260 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
406 406  
407 -==== 5. SSH Access for Linux console ====
262 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
408 408  
409 -(((
410 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
411 -)))
412 412  
413 -(((
414 -Port:         22
415 -)))
416 416  
417 -(((
418 -User Name:      **root**
419 -)))
420 420  
421 -(((
422 -Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
423 -)))
424 424  
425 -(((
426 -After logging in, you will be in the Linux console and can enter commands as shown below.
427 -)))
268 +1. Installation of Antenna
428 428  
429 -[[image:1651832284160-991.png]]
270 +HP0D use Fiber Glass Antenna.
430 430  
272 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
431 431  
432 -==== **6. How to change the Wireless function of HP0D** ====
274 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
433 433  
434 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
435 435  
436 -===== **6.1 Access the Linux console.** =====
277 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
437 437  
438 -Follow the previous step of Step 5.
439 439  
440 440  
441 -===== 6.2 Install the package of network-manager. =====
442 442  
443 -Run commands:
444 444  
445 -(% class="box infomessage" %)
446 -(((
447 - apt update
448 - apt install network-manager
449 -)))
283 +1. SSH Access for Linux console
450 450  
451 -[[image:image-20220507140730-1.png]]
285 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
452 452  
287 +Port:         22
453 453  
454 -===== 6.3 Reboot the device. =====
289 +User Name:      **root**
455 455  
456 -Run command:
291 +Password:         **Randomly generated （found on device’s label ）**
457 457  
458 -(% class="box infomessage" %)
459 -(((
460 - reboot
461 -)))
462 462  
463 -[[image:image-20220507140814-2.png]]
294 +After logging in, you will be in the Linux console and can enter commands as shown below.
464 464  
465 -===== 6.4 Check the wireless type =====
296 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
466 466  
467 -Run command:
468 468  
469 -(% class="box infomessage" %)
470 -(((
471 - iw dev
472 -)))
473 473  
474 -[[image:image-20220507140941-3.png]]
475 475  
476 -===== 6.5 Connect the WiFi. =====
301 +1. Trouble Shootings
302 +11. How to get a wallet address?
477 477  
478 -Run command:
304 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
479 479  
480 -(% class="box infomessage" %)
481 -(((
482 - nmtui
483 -)))
484 484  
485 -[[image:image-20220507140953-4.png]]
307 +1.
308 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
486 486  
310 +//User can login the HP0D, able to access other Web Pages except miner page//
487 487  
488 -==== 7. Trouble Shootings ====
489 489  
490 -===== 7.1 How to get a wallet address? =====
313 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
491 491  
492 -Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
493 493  
316 +1.
317 +11. Onboarding ~-~- Some parameters in miner page show timeout
494 494  
495 -===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
319 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
496 496  
497 -(((
498 -User can login the HP0D, able to access other Web Pages except miner page.
499 -)))
321 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
500 500  
501 -(((
502 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
503 -)))
323 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
504 504  
325 +//It might relate to the network where might up to 10mins//
505 505  
506 -===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
507 507  
508 -[[image:image-20220506182042-2.png||height="250" width="516"]]
328 +1.
329 +11. Onboarding – Bad Gaterway
509 509  
510 -[[image:1651832455372-647.png||height="224" width="520"]]
331 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
511 511  
512 -HP0D is establish connection to Helium server and not finished. And you might see above.
333 +//This is caused by the process leads too long which just need to refresh the page.//
513 513  
514 -It might relate to the network where might up to 10mins.
515 515  
336 +1.
337 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
516 516  
517 -===== 7.4 Onboarding – Bad Gaterway =====
339 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
518 518  
519 -[[image:1651832583790-633.png]]
341 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
520 520  
521 -This is caused by the process leads too long which just need to refresh the page.
522 522  
344 +1.
345 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
523 523  
524 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
347 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
525 525  
526 -[[image:image-20220506182424-3.png]]
349 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
527 527  
528 -(((
529 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
530 -)))
531 531  
352 +1.
353 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
532 532  
533 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
355 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
534 534  
535 -[[image:1651832742262-209.png||height="297" width="365"]]
357 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
536 536  
537 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
538 538  
360 +1.
361 +11. Onboarding – MAC address is being refreshed after scan QR Code
539 539  
540 -===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
363 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
541 541  
542 -[[image:1651832811038-780.png||height="462" width="216"]]
543 543  
544 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
366 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
545 545  
368 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
546 546  
547 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
548 548  
549 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
550 550  
551 -If you don’t see MAC address, make sure your mobile has good internet connection.
552 552  
553 -[[image:1651832880009-473.png]]
373 +1.
374 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
554 554  
376 +//This is caused by the server connection delay, which does not affect the normal use.//
555 555  
556 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
378 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
557 557  
558 -This is caused by the server connection delay, which does not affect the normal use.
559 559  
560 -[[image:1651832959907-357.png]]
381 +*
382 +*1. Mobile APP crash after scan the QR Code?
383 +* //Make sure you have input the correct Wallet address to generate QR Code.//
384 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
385 +* //Make sure your mobile app’s relevant permission are enabled.//
386 +* //Known: The Android 11 version may cause this kind of issue.//
561 561  
388 +1.
389 +11. Why the frequency/region is not the same what I purchased?
562 562  
563 -===== 7.10 Mobile APP crash after scan the QR Code? =====
391 +//Each HP0D is inspected and configured prior to shipping.//
564 564  
565 -* Make sure you have input the correct Wallet address to generate QR Code.
566 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
567 -* Make sure your mobile app’s relevant permission are enabled.
568 -* Known: The Android 11 version may cause this kind of issue.
393 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
569 569  
570 570  
571 -===== 7.11 Why the frequency/region is not the same what I purchased? =====
396 +1.
397 +11. Can use the frequency to a region where is not support?
572 572  
573 -Each HP0D is inspected and configured prior to shipping.
399 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
574 574  
575 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
401 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
576 576  
577 577  
578 -===== 7.12 Can use the frequency to a region where is not support? =====
404 +1.
405 +11. Can change the frequency of the HP0D Miner?
579 579  
580 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link
407 +//We do not recommend doing this, it may damage your device//
581 581  
582 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
583 583  
584 584  
585 -===== 7.13 Can change the frequency of the HP0D Miner? =====
586 586  
587 -We do not recommend doing this, it may damage your device
588 588  
413 +1. Supports
589 589  
590 -==== 8. Supports ====
415 +//If you are experiencing issues and can’t solve, you can send mail to//
591 591  
592 -If you are experiencing issues and can’t solve, you can send mail to
417 +[[//support@dragino.com//>>mailto:support@dragino.com]]
593 593  
594 -[[support@dragino.com>>mailto:support@dragino.com]]
419 +//With your question as detail as possible. We will reply and help you in the shortest.//
595 595  
596 -With your question as detail as possible. We will reply and help you in the shortest.
597 597  
598 598  
599 -==== 9. Order Info ====
600 600  
424 +1. Order Info
425 +
601 601  **HP0D-XXX**
602 602  
603 603  **XXX**: Frequency Band
... ... @@ -605,9 +605,8 @@
605 605  * 868: For Bands: EU868,IN865
606 606  * 915: For Bands: US915,AU915,AS923,KR920
607 607  
433 +1. Manufacturer Info
608 608  
609 -==== 10. Manufacturer Info ====
610 -
611 611  **Shenzhen Dragino Technology Development co. LTD**
612 612  
613 613  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
... ... @@ -615,7 +615,7 @@
615 615  LongCheng Street, LongGang District ; Shenzhen 518116,China
616 616  
617 617  
618 -==== 11. FCC Warning ====
442 +1. FCC Warning
619 619  
620 620  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
621 621  
... ... @@ -632,3 +632,5 @@
632 632  
633 633  
634 634  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
459 +
460 +
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