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Last modified by Xiaoling on 2024/10/21 15:44
From version 73.5
edited by Xiaoling
on 2022/05/07 14:55
Change comment: There is no comment for this version
To version 52.1
edited by Xiaoling
on 2022/05/06 18:14
Change comment: Uploaded new attachment "image-20220506181408-1.png", version {1}

Summary

Details

Page properties
Content
... ... @@ -21,108 +21,122 @@
21 21  
22 22  (((
23 23  (((
24 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,
25 +)))
26 +
24 24  (((
25 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
28 + Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges
26 26  )))
30 +
31 +(((
32 + at low data rates.
27 27  )))
28 28  )))
29 29  
30 30  (((
31 31  (((
38 +
39 +)))
40 +)))
41 +
32 32  (((
33 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
43 +(((
44 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in
34 34  )))
46 +
47 +(((
48 + ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech
35 35  )))
50 +
51 +(((
52 + packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
36 36  )))
37 37  
38 38  (((
56 + HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
57 +)))
58 +)))
59 +
39 39  (((
40 40  (((
41 -HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
62 +**~ and connects max 2 x LoRaWAN servers at the same time**.
42 42  )))
43 43  )))
65 +
66 +(((
67 +(((
68 +
44 44  )))
70 +)))
45 45  
46 46  (((
47 47  (((
74 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use
75 +)))
76 +
48 48  (((
49 -**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
78 + for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
50 50  )))
51 51  )))
81 +
82 +(((
83 +(((
84 +
52 52  )))
86 +)))
53 53  
54 54  (((
55 55  (((
90 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also
91 +)))
92 +
56 56  (((
57 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
94 + customize the frequency bands to use in their own LoRaWAN network.
58 58  )))
59 59  )))
60 -)))
61 61  
62 62  
63 63  ===== 1.2 Specifications =====
64 64  
65 65  (((
66 -(((
67 67  **~ Hardware System:**
68 68  )))
69 -)))
70 70  
71 71  (((
72 -(((
73 73   Linux Part:
74 74  )))
75 -)))
76 76  
77 77  * (((
78 -(((
79 79  Raspberry Pi 4
80 80  )))
81 -)))
82 82  
83 83  (((
84 -(((
85 85  **~ Interface:**
86 86  )))
87 -)))
88 88  
89 89  * (((
90 -(((
91 91  10M/100M RJ45 Ports x 1
92 92  )))
93 -)))
94 94  * (((
95 -(((
96 96  LoRaWAN Wireless
97 97  )))
98 -)))
99 99  * (((
100 -(((
101 101  Power Input: 12V 2A, DC
102 102  )))
103 -)))
104 104  
105 105  (((
106 -(((
107 107  **~ Operating Condition:**
108 108  )))
109 -)))
110 110  
111 111  * (((
112 -(((
113 113  Work Temperature: -20 ~~ 65°C
114 114  )))
115 -)))
116 116  * (((
117 -(((
118 118  Storage Temperature: -20 ~~ 65°C
119 119  )))
120 -)))
121 121  * (((
122 -(((
123 123  Power Input: 12V 2A, DC
124 124  )))
125 -)))
126 126  
127 127  ===== 1.3 Features =====
128 128  
... ... @@ -144,55 +144,46 @@
144 144  ===== 1.4 Label info and login name =====
145 145  
146 146  
147 -[[image:1651803959860-394.png||height="500" width="375"]]
161 +(% style="text-align:center" %)
162 +[[image:1651803959860-394.png||height="653" width="490"]]
148 148  
164 +
165 +
149 149  (((
167 +**~ Label information:**
168 +)))
169 +
150 150  (((
151 -**Label information:**
171 +
152 152  )))
153 -)))
154 154  
155 155  (((
156 -(((
157 -**Device host name:**      (% class="mark" %)dragino-xxxxxx
175 +**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
158 158  )))
159 -)))
160 160  
161 161  (((
162 -(((
163 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
179 +**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
164 164  )))
165 -)))
166 166  
167 167  (((
168 -(((
169 -**Miner animal name**: xxx-xxx-xxx
183 +**~ Miner animal name**: xxx-xxx-xxx
170 170  )))
171 -)))
172 172  
173 173  (((
174 -(((
175 -**Miner address**:          112xxxxxx
187 +**~ Miner address**:          112xxxxxx
176 176  )))
177 -)))
178 178  
179 179  (((
180 -(((
181 -**Eth MAC address**: A8: 40: 41: EF: FE: CD
191 +**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
182 182  )))
183 -)))
184 184  
185 185  (((
186 -(((
187 -**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
195 +**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
188 188  )))
189 -)))
190 190  
191 191  (((
192 -(((
193 -**SN**:  device serial number.
199 +**~ SN**:  device serial number.
194 194  )))
195 -)))
196 196  
197 197  
198 198  ==== 2. Quick Start & Onboarding ====
... ... @@ -199,9 +199,13 @@
199 199  
200 200  (((
201 201  (((
202 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
207 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after
203 203  )))
209 +
210 +(((
211 + connecting to its Wi-Fi network, or via its WAN Ethernet port.
204 204  )))
213 +)))
205 205  
206 206  (% class="wikigeneratedid" id="H-2" %)
207 207  (((
... ... @@ -213,54 +213,64 @@
213 213  ====== 2.1.1 via HP0D’s Access Point. ======
214 214  
215 215  (((
216 -(((
217 -At the first boot of HP0D, it will auto generate a Wi-Fi network
218 -
219 -[[image:1651804327535-321.png||height="325" width="199"]]
225 + At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
220 220  )))
221 -)))
222 222  
223 223  (((
224 -(((
225 225  
226 226  )))
227 -)))
228 228  
229 229  (((
230 -(((
231 -(% class="box infomessage" %)
232 -(((
233 233   called           : **//HPD-dragino-xxxxxx//**
234 234  )))
235 -)))
236 -)))
237 237  
238 238  (((
239 -(((
240 -(% class="box infomessage" %)
241 -(((
242 242   with password:  **//dragino+dragino//**
243 243  )))
239 +
240 +(((
241 +
244 244  )))
243 +
244 +(((
245 +
245 245  )))
246 246  
247 247  (((
249 + You can use a PC to connect to this Wi-Fi network. The PC will
250 +)))
251 +
248 248  (((
249 - You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
253 + get an IP address 10.130.1.xxx and the HP0D has the default
250 250  )))
255 +
256 +(((
257 + IP 10.130.1.1
251 251  )))
252 252  
253 -[[image:1651804397792-591.png||height="402" width="763"]]
254 254  
255 255  
262 +
263 +
264 +
265 +(% style="text-align:center" %)
266 +[[image:1651804397792-591.png]]
267 +
268 +
269 +
256 256  ====== 2.1.2 Connect via HP0D hostname ======
257 257  
258 -(((
259 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
260 -)))
272 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
261 261  
262 -Like: __**//http:~/~/dragino-4ba54a//**__
274 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
263 263  
276 + Web-UI via HP0D’s hostname.
277 +
278 +
279 + Like: __**//http:~/~/dragino-4ba54a//**__
280 +
281 +
282 +(% style="text-align:center" %)
264 264  [[image:1651804629009-699.png]]
265 265  
266 266  
... ... @@ -267,74 +267,93 @@
267 267  ====== 2.1.3 Connect via Ethernet Port ======
268 268  
269 269  (((
289 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
290 +)))
291 +
270 270  (((
271 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
293 + router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
272 272  )))
273 -)))
274 274  
275 275  (((
276 -If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
297 +
277 277  )))
278 278  
300 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
301 +
302 +(% style="text-align:center" %)
279 279  [[image:1651804782523-623.png]]
280 280  
281 281  
306 +
282 282  ===== 2.2 Generate QR Code =====
283 283  
284 284  (((
285 -Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
310 + Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
286 286  )))
287 287  
288 288  (((
289 -Note: After onboarding, this wallet will become owner of this hotspot.
314 + Note: After onboarding, this wallet will become owner of this hotspot.
290 290  )))
291 291  
292 -[[image:image-20220506140312-1.png||height="435" width="438"]]
317 +(% style="text-align:center" %)
318 +[[image:image-20220506140312-1.png]]
293 293  
294 294  
295 295  ===== 2.3 Onboarding Hotspot =====
296 296  
297 297  (((
298 -~1. Download the Helium Hotspot APP from the Apple or Google Play store.
324 + ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
299 299  )))
300 300  
301 301  (((
302 -Note: the APP version need to be greater than 3.11.
328 + Note: the APP version need to be greater than 3.11.
329 +)))
303 303  
331 +(((
304 304  
305 305  )))
306 306  
307 307  (((
308 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
336 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
309 309  )))
310 310  
311 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
339 +(((
340 + the ‘DRAGINO Miner HP0D’
341 +)))
312 312  
343 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
313 313  
314 -3. Scan the QR Code you generated in the previous step.
345 + 3. Scan the QR Code you generated in the previous step.
315 315  
347 +(% style="text-align:center" %)
316 316  [[image:1651828211026-220.png||height="405" width="191"]]
317 317  
350 + 4. Onboarding your device
318 318  
319 -4. Onboarding your device
352 + Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
320 320  
321 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  [[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]] [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
354 + mobile to onboarding server might have issue.
322 322  
356 + [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
323 323  
358 + [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
359 +
360 +
324 324  5. Check onboarding status
325 325  
326 -You can check from mobile:
363 + You can check from mobile:
327 327  
328 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
365 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
329 329  
330 -You can also see the hotspot status in below link:
367 + You can also see the hotspot status in below link:
331 331  
332 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
369 + https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
333 333  
334 -Example:
371 + Example:
335 335  
336 -Green Synced means hotspot works normal.
373 + Green Synced means hotspot works normal.
337 337  
375 +(% style="text-align:center" %)
338 338  [[image:1651828427715-679.png||height="374" width="635"]]
339 339  
340 340  
... ... @@ -341,9 +341,18 @@
341 341  ===== 2.4 Set the Port Forwarding =====
342 342  
343 343  (((
344 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
382 + Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
345 345  )))
346 346  
385 +(((
386 + it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
387 +)))
388 +
389 +(((
390 + you may have.
391 +)))
392 +
393 +(% style="text-align:center" %)
347 347  [[image:1651828514449-658.png]]
348 348  
349 349  (((
... ... @@ -351,15 +351,15 @@
351 351  )))
352 352  
353 353  (((
354 -Note: Please refer to more detailed Settings
401 + Note: Please refer to more detailed Settings
355 355  )))
356 356  
357 357  (((
358 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
405 + [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
359 359  )))
360 360  
361 361  (((
362 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
409 + [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
363 363  )))
364 364  
365 365  
... ... @@ -367,230 +367,192 @@
367 367  
368 368  ===== 3.1 LoRa frequency configuration =====
369 369  
417 +(% style="text-align:center" %)
370 370  [[image:1651828687205-178.png||height="323" width="657"]]
371 371  
372 372  
421 +
373 373  ===== 3.2 Check the LoRaWAN serveraddress =====
374 374  
424 +
425 +(% style="text-align:center" %)
375 375  [[image:1651828703680-156.png||height="349" width="672"]]
376 376  
377 377  
378 -===== 3.3 Check Miner configuration =====
379 379  
380 -[[image:image-20220506181408-1.png||height="451" width="513"]]
381 381  
382 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
383 383  
384 384  
385 -==== 4. Installation of Antenna ====
386 386  
387 -(((
388 -HP0D use Fiber Glass Antenna.
389 -)))
390 390  
391 -[[image:1651832158606-882.png]]
435 +1.
436 +11. Check Miner configuration
392 392  
393 -(((
394 -
395 -)))
438 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
396 396  
397 -(((
398 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
399 -)))
440 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
400 400  
401 -(((
402 -[[image:1651832205608-998.png||height="349" width="198"]]
403 -)))
404 404  
405 -==== 5. SSH Access for Linux console ====
406 406  
407 -(((
408 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
409 -)))
410 410  
411 -(((
412 -Port:         22
413 -)))
414 414  
415 -(((
416 -User Name:      **root**
417 -)))
446 +1. Installation of Antenna
418 418  
419 -(((
420 -Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
421 -)))
448 +HP0D use Fiber Glass Antenna.
422 422  
423 -(((
424 -After logging in, you will be in the Linux console and can enter commands as shown below.
425 -)))
450 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
426 426  
427 -[[image:1651832284160-991.png]]
452 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
428 428  
429 429  
430 -==== **6. How to change the Wireless function of HP0D** ====
455 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
431 431  
432 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
433 433  
434 -===== **6.1 Access the Linux console.** =====
435 435  
436 -Follow the previous step of Step 5.
437 437  
438 438  
439 -===== 6.2 Install the package of network-manager. =====
461 +1. SSH Access for Linux console
440 440  
441 -Run commands:
463 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
442 442  
443 -(% class="box infomessage" %)
444 -(((
445 - apt update
446 - apt install network-manager
447 -)))
465 +Port:         22
448 448  
449 -[[image:image-20220507140730-1.png]]
467 +User Name:      **root**
450 450  
469 +Password:         **Randomly generated （found on device’s label ）**
451 451  
452 -===== 6.3 Reboot the device. =====
453 453  
454 -Run command:
472 +After logging in, you will be in the Linux console and can enter commands as shown below.
455 455  
456 -(% class="box infomessage" %)
457 -(((
458 - reboot
459 -)))
474 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
460 460  
461 -[[image:image-20220507140814-2.png]]
462 462  
463 -===== 6.4 Check the wireless type =====
464 464  
465 -Run command:
466 466  
467 -(% class="box infomessage" %)
468 -(((
469 - iw dev
470 -)))
479 +1. Trouble Shootings
480 +11. How to get a wallet address?
471 471  
472 -[[image:image-20220507140941-3.png]]
482 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
473 473  
474 -===== 6.5 Connect the WiFi. =====
475 475  
476 -Run command:
485 +1.
486 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
477 477  
478 -(% class="box infomessage" %)
479 -(((
480 - nmtui
481 -)))
488 +//User can login the HP0D, able to access other Web Pages except miner page//
482 482  
483 -[[image:image-20220507140953-4.png]]
484 484  
491 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
485 485  
486 -==== 7. Trouble Shootings ====
487 487  
488 -===== 7.1 How to get a wallet address? =====
494 +1.
495 +11. Onboarding ~-~- Some parameters in miner page show timeout
489 489  
490 -Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
497 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
491 491  
499 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
492 492  
493 -===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
501 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
494 494  
495 -(((
496 -User can login the HP0D, able to access other Web Pages except miner page.
497 -)))
503 +//It might relate to the network where might up to 10mins//
498 498  
499 -(((
500 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
501 -)))
502 502  
506 +1.
507 +11. Onboarding – Bad Gaterway
503 503  
504 -===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
509 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
505 505  
506 -[[image:image-20220506182042-2.png||height="250" width="516"]]
511 +//This is caused by the process leads too long which just need to refresh the page.//
507 507  
508 -[[image:1651832455372-647.png||height="224" width="520"]]
509 509  
510 -HP0D is establish connection to Helium server and not finished. And you might see above.It might relate to the network where might up to 10mins.
514 +1.
515 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
511 511  
517 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
512 512  
513 -===== 7.4 Onboarding – Bad Gaterway =====
519 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
514 514  
515 -[[image:1651832583790-633.png]]
516 516  
517 -This is caused by the process leads too long which just need to refresh the page.
522 +1.
523 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
518 518  
525 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
519 519  
520 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
527 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
521 521  
522 -[[image:image-20220506182424-3.png]]
523 523  
524 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
530 +1.
531 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
525 525  
533 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
526 526  
527 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
535 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
528 528  
529 -[[image:1651832742262-209.png||height="297" width="365"]]
530 530  
531 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
538 +1.
539 +11. Onboarding – MAC address is being refreshed after scan QR Code
532 532  
541 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
533 533  
534 -===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
535 535  
536 -[[image:1651832811038-780.png||height="462" width="216"]]
544 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
537 537  
538 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
546 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
539 539  
540 540  
541 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
542 542  
543 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
544 544  
545 -If you don’t see MAC address, make sure your mobile has good internet connection.
551 +1.
552 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
546 546  
547 -[[image:1651832880009-473.png]]
554 +//This is caused by the server connection delay, which does not affect the normal use.//
548 548  
556 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
549 549  
550 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
551 551  
552 -This is caused by the server connection delay, which does not affect the normal use.
559 +*
560 +*1. Mobile APP crash after scan the QR Code?
561 +* //Make sure you have input the correct Wallet address to generate QR Code.//
562 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
563 +* //Make sure your mobile app’s relevant permission are enabled.//
564 +* //Known: The Android 11 version may cause this kind of issue.//
553 553  
554 -[[image:1651832959907-357.png]]
566 +1.
567 +11. Why the frequency/region is not the same what I purchased?
555 555  
569 +//Each HP0D is inspected and configured prior to shipping.//
556 556  
557 -===== 7.10 Mobile APP crash after scan the QR Code? =====
571 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
558 558  
559 -* Make sure you have input the correct Wallet address to generate QR Code.
560 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
561 -* Make sure your mobile app’s relevant permission are enabled.
562 -* Known: The Android 11 version may cause this kind of issue.
563 563  
574 +1.
575 +11. Can use the frequency to a region where is not support?
564 564  
565 -===== 7.11 Why the frequency/region is not the same what I purchased? =====
577 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
566 566  
567 -Each HP0D is inspected and configured prior to shipping.
579 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
568 568  
569 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
570 570  
582 +1.
583 +11. Can change the frequency of the HP0D Miner?
571 571  
572 -===== 7.12 Can use the frequency to a region where is not support? =====
585 +//We do not recommend doing this, it may damage your device//
573 573  
574 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link
575 575  
576 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
577 577  
578 578  
579 -===== 7.13 Can change the frequency of the HP0D Miner? =====
580 580  
581 -We do not recommend doing this, it may damage your device
591 +1. Supports
582 582  
593 +//If you are experiencing issues and can’t solve, you can send mail to//
583 583  
584 -==== 8. Supports ====
595 +[[//support@dragino.com//>>mailto:support@dragino.com]]
585 585  
586 -If you are experiencing issues and can’t solve, you can send mail to
597 +//With your question as detail as possible. We will reply and help you in the shortest.//
587 587  
588 -[[support@dragino.com>>mailto:support@dragino.com]]
589 589  
590 -With your question as detail as possible. We will reply and help you in the shortest.
591 591  
592 592  
593 -==== 9. Order Info ====
602 +1. Order Info
594 594  
595 595  **HP0D-XXX**
596 596  
... ... @@ -599,9 +599,8 @@
599 599  * 868: For Bands: EU868,IN865
600 600  * 915: For Bands: US915,AU915,AS923,KR920
601 601  
611 +1. Manufacturer Info
602 602  
603 -==== 10. Manufacturer Info ====
604 -
605 605  **Shenzhen Dragino Technology Development co. LTD**
606 606  
607 607  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
... ... @@ -609,7 +609,7 @@
609 609  LongCheng Street, LongGang District ; Shenzhen 518116,China
610 610  
611 611  
612 -==== 11. FCC Warning ====
620 +1. FCC Warning
613 613  
614 614  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
615 615  
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