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Summary

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1 1  
2 2  
3 +
3 3  (% style="text-align:center" %)
4 4  [[image:1651802206983-860.png||height="645" width="602"]]
5 5  
6 6  
7 -(((
8 +
9 +
8 8  **HP0D Full Hotspot for Helium User Manual**
9 -)))
10 10  
12 +[[image:1651802187690-980.png]]
11 11  
14 +Document Version: 1.1
12 12  
13 13  
17 +|**Version**|**Description**|**Date**
18 +|1.0|Release|2022-Apr-8
19 +|1.1|Add trouble shootings|2022-Apr-24
20 +| | |
21 +| | |
22 +| | |
23 +| | |
14 14  
15 -{{toc/}}
16 16  
17 17  
18 -==== 1. Introduction ====
19 19  
20 -===== 1.1 What is HP0D =====
28 +~1. Introduction
21 21  
22 -(((
23 -(((
24 -(((
25 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
26 -)))
27 -)))
28 -)))
30 + 1.1 What is HP0D
29 29  
30 -(((
31 -(((
32 -(((
33 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
34 -)))
35 -)))
36 -)))
32 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
37 37  
38 -(((
39 -(((
40 -(((
41 -HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
42 -)))
43 -)))
44 -)))
34 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
45 45  
46 -(((
47 -(((
48 -(((
49 -**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
50 -)))
51 -)))
52 -)))
36 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
53 53  
54 -(((
55 -(((
56 -(((
57 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
58 -)))
59 -)))
60 -)))
38 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
61 61  
62 62  
63 -===== 1.2 Specifications =====
41 +1.2 Specifications
64 64  
65 -(((
66 -(((
67 -**~ Hardware System:**
68 -)))
69 -)))
43 +**~ Hardware System:**
70 70  
71 -(((
72 -(((
73 73   Linux Part:
74 -)))
75 -)))
76 76  
77 -* (((
78 -(((
79 -Raspberry Pi 4
80 -)))
81 -)))
47 +* Raspberry Pi 4
82 82  
83 -(((
84 -(((
85 -**~ Interface:**
86 -)))
87 -)))
49 +**~ Interface:**
88 88  
89 -* (((
90 -(((
91 -10M/100M RJ45 Ports x 1
92 -)))
93 -)))
94 -* (((
95 -(((
96 -LoRaWAN Wireless
97 -)))
98 -)))
99 -* (((
100 -(((
101 -Power Input: 12V 2A, DC
102 -)))
103 -)))
51 +* 10M/100M RJ45 Ports x 1
52 +* LoRaWAN Wireless
53 +* Power Input: 12V 2A, DC
104 104  
105 -(((
106 -(((
107 -**~ Operating Condition:**
108 -)))
109 -)))
55 +**~ Operating Condition:**
110 110  
111 -* (((
112 -(((
113 -Work Temperature: -20 ~~ 65°C
114 -)))
115 -)))
116 -* (((
117 -(((
118 -Storage Temperature: -20 ~~ 65°C
119 -)))
120 -)))
121 -* (((
122 -(((
123 -Power Input: 12V 2A, DC
124 -)))
125 -)))
57 +* Work Temperature: -20 ~~ 65°C
58 +* Storage Temperature: -20 ~~ 65°C
59 +* Power Input: 12V 2A, DC
126 126  
127 -===== 1.3 Features =====
61 +1.3 Features
128 128  
129 129  * Open-Source Linux system
130 130  * RPi4 with 2G /4G or 8G RAM
... ... @@ -141,457 +141,354 @@
141 141  * Include prepaid $40 onboarding cost and $10 location cost.
142 142  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
143 143  
144 -===== 1.4 Label info and login name =====
78 +1.4 Label info and login name
145 145  
146 146  
147 -[[image:1651803959860-394.png||height="500" width="375"]]
81 +(% style="text-align:center" %)
82 +[[image:1651803959860-394.png||height="653" width="490"]]
148 148  
149 -(((
150 -(((
151 -**Label information:**
152 -)))
153 -)))
154 154  
155 -(((
156 -(((
157 -**Device host name:**      (% class="mark" %)dragino-xxxxxx
158 -)))
159 -)))
160 160  
161 -(((
162 -(((
163 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
164 -)))
165 -)))
86 +**~ Label information:**
166 166  
167 -(((
168 -(((
169 -**Miner animal name**: xxx-xxx-xxx
170 -)))
171 -)))
172 172  
173 -(((
174 -(((
175 -**Miner address**:          112xxxxxx
176 -)))
177 -)))
89 +**~ Device host name//~://**//      dragino-xxxxxx//
178 178  
179 -(((
180 -(((
181 -**Eth MAC address**: A8: 40: 41: EF: FE: CD
182 -)))
183 -)))
91 +**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
184 184  
185 -(((
186 -(((
187 -**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
188 -)))
189 -)))
93 +**// Miner animal name//**//: xxx-xxx-xxx//
190 190  
191 -(((
192 -(((
193 -**SN**:  device serial number.
194 -)))
195 -)))
95 +**// Miner address//**//:          112xxxxxx//
196 196  
97 +**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
197 197  
198 -==== 2. Quick Start & Onboarding ====
99 +**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
199 199  
200 -(((
201 -(((
202 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
203 -)))
204 -)))
101 +**~ SN**//:  device serial number.//
205 205  
206 -(% class="wikigeneratedid" id="H-2" %)
207 -(((
208 -
209 -)))
210 210  
211 -===== 2.1  Connect HP0D Web UI =====
104 +2. Quick Start & Onboarding
212 212  
213 -====== 2.1.1 via HP0D’s Access Point. ======
106 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
214 214  
215 -(((
216 -(((
217 -At the first boot of HP0D, it will auto generate a Wi-Fi network
108 + 2.1  Connect HP0D Web UI
218 218  
219 -[[image:1651804327535-321.png||height="325" width="199"]]
220 -)))
221 -)))
110 + 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
222 222  
223 -(((
224 -(((
225 -
226 -)))
227 -)))
112 + At the first boot of HP0D, it will auto generate a Wi-Fi network
228 228  
229 -(((
230 -(((
231 -(% class="box infomessage" %)
232 -(((
114 +
233 233   called           : **//HPD-dragino-xxxxxx//**
234 -)))
235 -)))
236 -)))
237 237  
238 -(((
239 -(((
240 -(% class="box infomessage" %)
241 -(((
242 242   with password:  **//dragino+dragino//**
243 -)))
244 -)))
245 -)))
246 246  
247 -(((
248 -(((
249 - You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
250 -)))
251 -)))
252 252  
253 -[[image:1651804397792-591.png||height="402" width="763"]]
254 254  
121 + You can use a PC to connect to this Wi-Fi network. The PC will
255 255  
256 -====== 2.1.2 Connect via HP0D hostname ======
123 + get an IP address 10.130.1.xxx and the HP0D has the default
257 257  
258 -(((
259 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
260 -)))
125 + IP 10.130.1.1
261 261  
262 -Like: __**//http:~/~/dragino-4ba54a//**__
263 263  
128 +(% style="text-align:center" %)
129 +[[image:1651804397792-591.png]]
130 +
131 +
132 +
133 +
134 +2.1.2 Connect via HP0D hostname
135 +
136 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
137 +
138 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
139 +
140 + Web-UI via HP0D’s hostname.
141 +
142 +
143 + Like: __**//http:~/~/dragino-4ba54a//**__
144 +
145 +
146 +(% style="text-align:center" %)
264 264  [[image:1651804629009-699.png]]
265 265  
266 266  
267 -====== 2.1.3 Connect via Ethernet Port ======
150 +2.1.3 Connect via Ethernet Port
268 268  
269 -(((
270 -(((
271 271  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
272 -)))
273 -)))
274 274  
275 -(((
276 -If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
277 -)))
278 278  
155 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
156 +
157 +(% style="text-align:center" %)
279 279  [[image:1651804782523-623.png]]
280 280  
281 281  
282 -===== 2.2 Generate QR Code =====
283 283  
284 -(((
162 +1.
163 +11. Generate QR Code
164 +
285 285  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
286 -)))
287 287  
288 -(((
289 289  Note: After onboarding, this wallet will become owner of this hotspot.
290 -)))
291 291  
292 -[[image:image-20220506140312-1.png||height="435" width="438"]]
169 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
293 293  
294 294  
295 -===== 2.3 Onboarding Hotspot =====
296 296  
297 -(((
298 -~1. Download the Helium Hotspot APP from the Apple or Google Play store.
299 -)))
300 300  
301 -(((
174 +1.
175 +11. Onboarding Hotspot
176 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
177 +
302 302  Note: the APP version need to be greater than 3.11.
303 303  
304 -
305 -)))
306 306  
307 -(((
308 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
309 -)))
181 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
182 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
310 310  
311 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
184 +1. Scan the QR Code you generated in the previous step.
312 312  
186 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
313 313  
314 -3. Scan the QR Code you generated in the previous step.
315 315  
316 -[[image:1651828211026-220.png||height="405" width="191"]]
189 +1. Onboarding your device
317 317  
191 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
318 318  
319 -4. Onboarding your device
193 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
320 320  
321 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  [[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]] [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
322 322  
196 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
323 323  
324 -5. Check onboarding status
325 325  
199 +
200 +
201 +1. Check onboarding status
202 +
326 326  You can check from mobile:
327 327  
328 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
205 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
329 329  
330 330  You can also see the hotspot status in below link:
331 331  
332 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
209 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
333 333  
334 334  Example:
335 335  
336 336  Green Synced means hotspot works normal.
337 337  
338 -[[image:1651828427715-679.png||height="374" width="635"]]
215 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
339 339  
340 340  
341 -===== 2.4 Set the Port Forwarding =====
342 342  
343 -(((
344 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
345 -)))
346 346  
347 -[[image:1651828514449-658.png]]
348 348  
349 -(((
350 -
351 -)))
221 +1.
222 +11. Set the Port Forwarding
352 352  
353 -(((
224 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
225 +
226 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
227 +
228 +
354 354  Note: Please refer to more detailed Settings
355 -)))
356 356  
357 -(((
358 358  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
359 -)))
360 360  
361 -(((
362 362  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
363 -)))
364 364  
365 365  
366 -==== 3. Check the configuration of HP0D ====
367 367  
368 -===== 3.1 LoRa frequency configuration =====
369 369  
370 -[[image:1651828687205-178.png||height="323" width="657"]]
371 371  
239 +1. Check the configuration of HP0D
240 +11. LoRa frequency configuration
372 372  
373 -===== 3.2 Check the LoRaWAN serveraddress =====
242 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
374 374  
375 -[[image:1651828703680-156.png||height="349" width="672"]]
244 +1.
245 +11. Check the LoRaWAN serveraddress.
376 376  
247 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
377 377  
378 -===== 3.3 Check Miner configuration =====
379 379  
380 -[[image:image-20220506181408-1.png||height="451" width="513"]]
381 381  
382 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
383 383  
384 384  
385 -==== 4. Installation of Antenna ====
386 386  
387 -(((
388 -HP0D use Fiber Glass Antenna.
389 -)))
390 390  
391 -[[image:1651832158606-882.png]]
392 392  
393 -(((
394 -
395 -)))
396 396  
397 -(((
398 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
399 -)))
257 +1.
258 +11. Check Miner configuration
400 400  
401 -(((
402 -[[image:1651832205608-998.png||height="349" width="198"]]
403 -)))
260 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
404 404  
405 -==== 5. SSH Access for Linux console ====
262 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
406 406  
407 -(((
408 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
409 -)))
410 410  
411 -(((
412 -Port:         22
413 -)))
414 414  
415 -(((
416 -User Name:      **root**
417 -)))
418 418  
419 -(((
420 -Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
421 -)))
422 422  
423 -(((
424 -After logging in, you will be in the Linux console and can enter commands as shown below.
425 -)))
268 +1. Installation of Antenna
426 426  
427 -[[image:1651832284160-991.png]]
270 +HP0D use Fiber Glass Antenna.
428 428  
272 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
429 429  
430 -==== **6. How to change the Wireless function of HP0D** ====
274 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
431 431  
432 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
433 433  
434 -===== **6.1 Access the Linux console.** =====
277 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
435 435  
436 -Follow the previous step of Step 5.
437 437  
438 438  
439 -===== 6.2 Install the package of network-manager. =====
440 440  
441 -Run commands:
442 442  
443 -(% class="box infomessage" %)
444 -(((
445 - apt update
446 - apt install network-manager
447 -)))
283 +1. SSH Access for Linux console
448 448  
449 -[[image:image-20220507140730-1.png]]
285 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
450 450  
287 +Port:         22
451 451  
452 -===== 6.3 Reboot the device. =====
289 +User Name:      **root**
453 453  
454 -Run command:
291 +Password:         **Randomly generated （found on device’s label ）**
455 455  
456 -(% class="box infomessage" %)
457 -(((
458 - reboot
459 -)))
460 460  
461 -[[image:image-20220507140814-2.png]]
294 +After logging in, you will be in the Linux console and can enter commands as shown below.
462 462  
463 -===== 6.4 Check the wireless type =====
296 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
464 464  
465 -Run command:
466 466  
467 -(% class="box infomessage" %)
468 -(((
469 - iw dev
470 -)))
471 471  
472 -[[image:image-20220507140941-3.png]]
473 473  
474 -===== 6.5 Connect the WiFi. =====
301 +1. Trouble Shootings
302 +11. How to get a wallet address?
475 475  
476 -Run command:
304 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
477 477  
478 -(% class="box infomessage" %)
479 -(((
480 - nmtui
481 -)))
482 482  
483 -[[image:image-20220507140953-4.png]]
307 +1.
308 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
484 484  
310 +//User can login the HP0D, able to access other Web Pages except miner page//
485 485  
486 -==== 7. Trouble Shootings ====
487 487  
488 -===== 7.1 How to get a wallet address? =====
313 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
489 489  
490 -Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
491 491  
316 +1.
317 +11. Onboarding ~-~- Some parameters in miner page show timeout
492 492  
493 -===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
319 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
494 494  
495 -(((
496 -User can login the HP0D, able to access other Web Pages except miner page.
497 -)))
321 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
498 498  
499 -(((
500 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
501 -)))
323 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
502 502  
325 +//It might relate to the network where might up to 10mins//
503 503  
504 -===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
505 505  
506 -[[image:image-20220506182042-2.png||height="250" width="516"]]
328 +1.
329 +11. Onboarding – Bad Gaterway
507 507  
508 -[[image:1651832455372-647.png||height="224" width="520"]]
331 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
509 509  
510 -HP0D is establish connection to Helium server and not finished. And you might see above.It might relate to the network where might up to 10mins.
333 +//This is caused by the process leads too long which just need to refresh the page.//
511 511  
512 512  
513 -===== 7.4 Onboarding – Bad Gaterway =====
336 +1.
337 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
514 514  
515 -[[image:1651832583790-633.png]]
339 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
516 516  
517 -This is caused by the process leads too long which just need to refresh the page.
341 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
518 518  
519 519  
520 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
344 +1.
345 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
521 521  
522 -[[image:image-20220506182424-3.png]]
347 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
523 523  
524 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail.
349 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
525 525  
526 526  
527 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
352 +1.
353 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
528 528  
529 -[[image:1651832742262-209.png||height="297" width="365"]]
355 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
530 530  
531 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
357 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
532 532  
533 533  
534 -===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
360 +1.
361 +11. Onboarding – MAC address is being refreshed after scan QR Code
535 535  
536 -[[image:1651832811038-780.png||height="462" width="216"]]
363 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
537 537  
538 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,please contact us to help you solve.
539 539  
366 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
540 540  
541 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
368 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
542 542  
543 -After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.
544 544  
545 -If you don’t see MAC address, make sure your mobile has good internet connection.
546 546  
547 -[[image:1651832880009-473.png]]
548 548  
373 +1.
374 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
549 549  
550 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
376 +//This is caused by the server connection delay, which does not affect the normal use.//
551 551  
552 -This is caused by the server connection delay, which does not affect the normal use.
378 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
553 553  
554 -[[image:1651832959907-357.png]]
555 555  
381 +*
382 +*1. Mobile APP crash after scan the QR Code?
383 +* //Make sure you have input the correct Wallet address to generate QR Code.//
384 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
385 +* //Make sure your mobile app’s relevant permission are enabled.//
386 +* //Known: The Android 11 version may cause this kind of issue.//
556 556  
557 -===== 7.10 Mobile APP crash after scan the QR Code? =====
388 +1.
389 +11. Why the frequency/region is not the same what I purchased?
558 558  
559 -* Make sure you have input the correct Wallet address to generate QR Code.
560 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
561 -* Make sure your mobile app’s relevant permission are enabled.
562 -* Known: The Android 11 version may cause this kind of issue.
391 +//Each HP0D is inspected and configured prior to shipping.//
563 563  
393 +//If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
564 564  
565 -===== 7.11 Why the frequency/region is not the same what I purchased? =====
566 566  
567 -Each HP0D is inspected and configured prior to shipping.
396 +1.
397 +11. Can use the frequency to a region where is not support?
568 568  
569 -If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.
399 +//Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
570 570  
401 +[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
571 571  
572 -===== 7.12 Can use the frequency to a region where is not support? =====
573 573  
574 -Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link
404 +1.
405 +11. Can change the frequency of the HP0D Miner?
575 575  
576 -[[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
407 +//We do not recommend doing this, it may damage your device//
577 577  
578 578  
579 -===== 7.13 Can change the frequency of the HP0D Miner? =====
580 580  
581 -We do not recommend doing this, it may damage your device
582 582  
583 583  
584 -==== 8. Supports ====
413 +1. Supports
585 585  
586 -If you are experiencing issues and can’t solve, you can send mail to
415 +//If you are experiencing issues and can’t solve, you can send mail to//
587 587  
588 -[[support@dragino.com>>mailto:support@dragino.com]]
417 +[[//support@dragino.com//>>mailto:support@dragino.com]]
589 589  
590 -With your question as detail as possible. We will reply and help you in the shortest.
419 +//With your question as detail as possible. We will reply and help you in the shortest.//
591 591  
592 592  
593 -==== 9. Order Info ====
594 594  
423 +
424 +1. Order Info
425 +
595 595  **HP0D-XXX**
596 596  
597 597  **XXX**: Frequency Band
... ... @@ -599,9 +599,8 @@
599 599  * 868: For Bands: EU868,IN865
600 600  * 915: For Bands: US915,AU915,AS923,KR920
601 601  
433 +1. Manufacturer Info
602 602  
603 -==== 10. Manufacturer Info ====
604 -
605 605  **Shenzhen Dragino Technology Development co. LTD**
606 606  
607 607  Room 202, Block B, BCT Incubation Bases (BaoChengTai),  No.8 CaiYunRoad
... ... @@ -609,7 +609,7 @@
609 609  LongCheng Street, LongGang District ; Shenzhen 518116,China
610 610  
611 611  
612 -==== 11. FCC Warning ====
442 +1. FCC Warning
613 613  
614 614  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
615 615  
... ... @@ -626,3 +626,5 @@
626 626  
627 627  
628 628  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
459 +
460 +
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