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Last modified by Xiaoling on 2024/10/21 15:44
From version 73.4
edited by Xiaoling
on 2022/05/07 14:47
Change comment: There is no comment for this version
To version 45.1
edited by Xiaoling
on 2022/05/06 17:41
Change comment: Uploaded new attachment "1651830081830-946.png", version {1}

Summary

Details

Page properties
Content
... ... @@ -21,108 +21,122 @@
21 21  
22 22  (((
23 23  (((
24 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,
25 +)))
26 +
24 24  (((
25 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
28 + Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges
26 26  )))
30 +
31 +(((
32 + at low data rates.
27 27  )))
28 28  )))
29 29  
30 30  (((
31 31  (((
38 +
39 +)))
40 +)))
41 +
32 32  (((
33 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
43 +(((
44 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in
34 34  )))
46 +
47 +(((
48 + ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech
35 35  )))
50 +
51 +(((
52 + packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
36 36  )))
37 37  
38 38  (((
56 + HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
57 +)))
58 +)))
59 +
39 39  (((
40 40  (((
41 -HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
62 +**~ and connects max 2 x LoRaWAN servers at the same time**.
42 42  )))
43 43  )))
65 +
66 +(((
67 +(((
68 +
44 44  )))
70 +)))
45 45  
46 46  (((
47 47  (((
74 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use
75 +)))
76 +
48 48  (((
49 -**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
78 + for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
50 50  )))
51 51  )))
81 +
82 +(((
83 +(((
84 +
52 52  )))
86 +)))
53 53  
54 54  (((
55 55  (((
90 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also
91 +)))
92 +
56 56  (((
57 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
94 + customize the frequency bands to use in their own LoRaWAN network.
58 58  )))
59 59  )))
60 -)))
61 61  
62 62  
63 63  ===== 1.2 Specifications =====
64 64  
65 65  (((
66 -(((
67 67  **~ Hardware System:**
68 68  )))
69 -)))
70 70  
71 71  (((
72 -(((
73 73   Linux Part:
74 74  )))
75 -)))
76 76  
77 77  * (((
78 -(((
79 79  Raspberry Pi 4
80 80  )))
81 -)))
82 82  
83 83  (((
84 -(((
85 85  **~ Interface:**
86 86  )))
87 -)))
88 88  
89 89  * (((
90 -(((
91 91  10M/100M RJ45 Ports x 1
92 92  )))
93 -)))
94 94  * (((
95 -(((
96 96  LoRaWAN Wireless
97 97  )))
98 -)))
99 99  * (((
100 -(((
101 101  Power Input: 12V 2A, DC
102 102  )))
103 -)))
104 104  
105 105  (((
106 -(((
107 107  **~ Operating Condition:**
108 108  )))
109 -)))
110 110  
111 111  * (((
112 -(((
113 113  Work Temperature: -20 ~~ 65°C
114 114  )))
115 -)))
116 116  * (((
117 -(((
118 118  Storage Temperature: -20 ~~ 65°C
119 119  )))
120 -)))
121 121  * (((
122 -(((
123 123  Power Input: 12V 2A, DC
124 124  )))
125 -)))
126 126  
127 127  ===== 1.3 Features =====
128 128  
... ... @@ -144,55 +144,46 @@
144 144  ===== 1.4 Label info and login name =====
145 145  
146 146  
147 -[[image:1651803959860-394.png||height="500" width="375"]]
161 +(% style="text-align:center" %)
162 +[[image:1651803959860-394.png||height="653" width="490"]]
148 148  
164 +
165 +
149 149  (((
167 +**~ Label information:**
168 +)))
169 +
150 150  (((
151 -**Label information:**
171 +
152 152  )))
153 -)))
154 154  
155 155  (((
156 -(((
157 -**Device host name:**      (% class="mark" %)dragino-xxxxxx
175 +**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
158 158  )))
159 -)))
160 160  
161 161  (((
162 -(((
163 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
179 +**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
164 164  )))
165 -)))
166 166  
167 167  (((
168 -(((
169 -**Miner animal name**: xxx-xxx-xxx
183 +**~ Miner animal name**: xxx-xxx-xxx
170 170  )))
171 -)))
172 172  
173 173  (((
174 -(((
175 -**Miner address**:          112xxxxxx
187 +**~ Miner address**:          112xxxxxx
176 176  )))
177 -)))
178 178  
179 179  (((
180 -(((
181 -**Eth MAC address**: A8: 40: 41: EF: FE: CD
191 +**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
182 182  )))
183 -)))
184 184  
185 185  (((
186 -(((
187 -**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
195 +**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
188 188  )))
189 -)))
190 190  
191 191  (((
192 -(((
193 -**SN**:  device serial number.
199 +**~ SN**:  device serial number.
194 194  )))
195 -)))
196 196  
197 197  
198 198  ==== 2. Quick Start & Onboarding ====
... ... @@ -199,9 +199,13 @@
199 199  
200 200  (((
201 201  (((
202 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
207 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after
203 203  )))
209 +
210 +(((
211 + connecting to its Wi-Fi network, or via its WAN Ethernet port.
204 204  )))
213 +)))
205 205  
206 206  (% class="wikigeneratedid" id="H-2" %)
207 207  (((
... ... @@ -213,55 +213,64 @@
213 213  ====== 2.1.1 via HP0D’s Access Point. ======
214 214  
215 215  (((
216 -(((
217 - At the first boot of HP0D, it will auto generate a Wi-Fi network
218 -
219 -[[image:1651804327535-321.png||height="325" width="199"]]
225 + At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
220 220  )))
221 -)))
222 222  
223 223  (((
224 -(((
225 225  
226 226  )))
227 -)))
228 228  
229 229  (((
230 -(((
231 -(% class="box infomessage" %)
232 -(((
233 233   called           : **//HPD-dragino-xxxxxx//**
234 234  )))
235 -)))
236 -)))
237 237  
238 238  (((
239 -(((
240 -(% class="box infomessage" %)
241 -(((
242 242   with password:  **//dragino+dragino//**
243 243  )))
239 +
240 +(((
241 +
244 244  )))
243 +
244 +(((
245 +
245 245  )))
246 246  
247 247  (((
249 + You can use a PC to connect to this Wi-Fi network. The PC will
250 +)))
251 +
248 248  (((
249 - You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
253 + get an IP address 10.130.1.xxx and the HP0D has the default
250 250  )))
255 +
256 +(((
257 + IP 10.130.1.1
251 251  )))
252 252  
253 -[[image:1651804397792-591.png||height="402" width="763"]]
254 254  
255 255  
256 256  
263 +
264 +
265 +(% style="text-align:center" %)
266 +[[image:1651804397792-591.png]]
267 +
268 +
269 +
257 257  ====== 2.1.2 Connect via HP0D hostname ======
258 258  
259 -(((
260 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
261 -)))
272 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
262 262  
263 -Like: __**//http:~/~/dragino-4ba54a//**__
274 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
264 264  
276 + Web-UI via HP0D’s hostname.
277 +
278 +
279 + Like: __**//http:~/~/dragino-4ba54a//**__
280 +
281 +
282 +(% style="text-align:center" %)
265 265  [[image:1651804629009-699.png]]
266 266  
267 267  
... ... @@ -268,74 +268,93 @@
268 268  ====== 2.1.3 Connect via Ethernet Port ======
269 269  
270 270  (((
289 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
290 +)))
291 +
271 271  (((
272 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
293 + router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
273 273  )))
274 -)))
275 275  
276 276  (((
277 -If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
297 +
278 278  )))
279 279  
300 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
301 +
302 +(% style="text-align:center" %)
280 280  [[image:1651804782523-623.png]]
281 281  
282 282  
306 +
283 283  ===== 2.2 Generate QR Code =====
284 284  
285 285  (((
286 -Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
310 + Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
287 287  )))
288 288  
289 289  (((
290 -Note: After onboarding, this wallet will become owner of this hotspot.
314 + Note: After onboarding, this wallet will become owner of this hotspot.
291 291  )))
292 292  
293 -[[image:image-20220506140312-1.png||height="435" width="438"]]
317 +(% style="text-align:center" %)
318 +[[image:image-20220506140312-1.png]]
294 294  
295 295  
296 296  ===== 2.3 Onboarding Hotspot =====
297 297  
298 298  (((
299 -~1. Download the Helium Hotspot APP from the Apple or Google Play store.
324 + ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
300 300  )))
301 301  
302 302  (((
303 -Note: the APP version need to be greater than 3.11.
328 + Note: the APP version need to be greater than 3.11.
329 +)))
304 304  
331 +(((
305 305  
306 306  )))
307 307  
308 308  (((
309 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
336 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
310 310  )))
311 311  
312 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
339 +(((
340 + the ‘DRAGINO Miner HP0D’
341 +)))
313 313  
343 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
314 314  
315 -3. Scan the QR Code you generated in the previous step.
345 + 3. Scan the QR Code you generated in the previous step.
316 316  
347 +(% style="text-align:center" %)
317 317  [[image:1651828211026-220.png||height="405" width="191"]]
318 318  
350 + 4. Onboarding your device
319 319  
320 -4. Onboarding your device
352 + Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
321 321  
322 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  [[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]] [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
354 + mobile to onboarding server might have issue.
323 323  
356 + [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
324 324  
358 + [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
359 +
360 +
325 325  5. Check onboarding status
326 326  
327 -You can check from mobile:
363 + You can check from mobile:
328 328  
329 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
365 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
330 330  
331 -You can also see the hotspot status in below link:
367 + You can also see the hotspot status in below link:
332 332  
333 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
369 + https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
334 334  
335 -Example:
371 + Example:
336 336  
337 -Green Synced means hotspot works normal.
373 + Green Synced means hotspot works normal.
338 338  
375 +(% style="text-align:center" %)
339 339  [[image:1651828427715-679.png||height="374" width="635"]]
340 340  
341 341  
... ... @@ -342,9 +342,18 @@
342 342  ===== 2.4 Set the Port Forwarding =====
343 343  
344 344  (((
345 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
382 + Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
346 346  )))
347 347  
385 +(((
386 + it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
387 +)))
388 +
389 +(((
390 + you may have.
391 +)))
392 +
393 +(% style="text-align:center" %)
348 348  [[image:1651828514449-658.png]]
349 349  
350 350  (((
... ... @@ -352,15 +352,15 @@
352 352  )))
353 353  
354 354  (((
355 -Note: Please refer to more detailed Settings
401 + Note: Please refer to more detailed Settings
356 356  )))
357 357  
358 358  (((
359 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
405 + [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
360 360  )))
361 361  
362 362  (((
363 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
409 + [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
364 364  )))
365 365  
366 366  
... ... @@ -368,220 +368,156 @@
368 368  
369 369  ===== 3.1 LoRa frequency configuration =====
370 370  
417 +(% style="text-align:center" %)
371 371  [[image:1651828687205-178.png||height="323" width="657"]]
372 372  
373 373  
421 +
374 374  ===== 3.2 Check the LoRaWAN serveraddress =====
375 375  
424 +
425 +(% style="text-align:center" %)
376 376  [[image:1651828703680-156.png||height="349" width="672"]]
377 377  
378 378  
379 -===== 3.3 Check Miner configuration =====
380 380  
381 -[[image:image-20220506181408-1.png||height="451" width="513"]]
382 382  
383 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
384 384  
385 385  
386 -==== 4. Installation of Antenna ====
387 387  
388 -(((
389 -HP0D use Fiber Glass Antenna.
390 -)))
391 391  
392 -[[image:1651832158606-882.png]]
435 +1.
436 +11. Check Miner configuration
393 393  
394 -(((
395 -
396 -)))
438 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
397 397  
398 -(((
399 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
400 -)))
440 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
401 401  
402 -(((
403 -[[image:1651832205608-998.png||height="349" width="198"]]
404 -)))
405 405  
406 -==== 5. SSH Access for Linux console ====
407 407  
408 -(((
409 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
410 -)))
411 411  
412 -(((
413 -Port:         22
414 -)))
415 415  
416 -(((
417 -User Name:      **root**
418 -)))
446 +1. Installation of Antenna
419 419  
420 -(((
421 -Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
422 -)))
448 +HP0D use Fiber Glass Antenna.
423 423  
424 -(((
425 -After logging in, you will be in the Linux console and can enter commands as shown below.
426 -)))
450 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
427 427  
428 -[[image:1651832284160-991.png]]
452 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
429 429  
430 430  
431 -==== **6. How to change the Wireless function of HP0D** ====
455 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
432 432  
433 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
434 434  
435 -===== **6.1 Access the Linux console.** =====
436 436  
437 -Follow the previous step of Step 5.
438 438  
439 439  
440 -===== 6.2 Install the package of network-manager. =====
461 +1. SSH Access for Linux console
441 441  
442 -Run commands:
463 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
443 443  
444 -(% class="box infomessage" %)
445 -(((
446 - apt update
447 - apt install network-manager
448 -)))
465 +Port:         22
449 449  
450 -[[image:image-20220507140730-1.png]]
467 +User Name:      **root**
451 451  
469 +Password:         **Randomly generated （found on device’s label ）**
452 452  
453 -===== 6.3 Reboot the device. =====
454 454  
455 -Run command:
472 +After logging in, you will be in the Linux console and can enter commands as shown below.
456 456  
457 -(% class="box infomessage" %)
458 -(((
459 - reboot
460 -)))
474 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
461 461  
462 -[[image:image-20220507140814-2.png]]
463 463  
464 -===== 6.4 Check the wireless type =====
465 465  
466 -Run command:
467 467  
468 -(% class="box infomessage" %)
469 -(((
470 - iw dev
471 -)))
479 +1. Trouble Shootings
480 +11. How to get a wallet address?
472 472  
473 -[[image:image-20220507140941-3.png]]
482 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
474 474  
475 -===== 6.5 Connect the WiFi. =====
476 476  
477 -Run command:
485 +1.
486 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
478 478  
479 -(% class="box infomessage" %)
480 -(((
481 - nmtui
482 -)))
488 +//User can login the HP0D, able to access other Web Pages except miner page//
483 483  
484 -[[image:image-20220507140953-4.png]]
485 485  
491 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
486 486  
487 -==== 7. Trouble Shootings ====
488 488  
489 -===== 7.1 How to get a wallet address? =====
494 +1.
495 +11. Onboarding ~-~- Some parameters in miner page show timeout
490 490  
491 -Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
497 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
492 492  
499 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
493 493  
494 -===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
501 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
495 495  
496 -(((
497 -User can login the HP0D, able to access other Web Pages except miner page.
498 -)))
503 +//It might relate to the network where might up to 10mins//
499 499  
500 -(((
501 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
502 -)))
503 503  
506 +1.
507 +11. Onboarding – Bad Gaterway
504 504  
505 -===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
509 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
506 506  
507 -[[image:image-20220506182042-2.png||height="250" width="516"]]
511 +//This is caused by the process leads too long which just need to refresh the page.//
508 508  
509 -[[image:1651832455372-647.png||height="224" width="520"]]
510 510  
511 -HP0D is establish connection to Helium server and not finished. And you might see above.It might relate to the network where might up to 10mins.
514 +1.
515 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
512 512  
517 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
513 513  
514 -===== 7.4 Onboarding – Bad Gaterway =====
519 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
515 515  
516 -(% style="text-align:center" %)
517 -[[image:1651832583790-633.png]]
518 518  
519 - This is caused by the process leads too long which just need to refresh the page.
522 +1.
523 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
520 520  
525 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
521 521  
522 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
527 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
523 523  
524 -(% style="text-align:center" %)
525 -[[image:image-20220506182424-3.png]]
526 526  
527 - This may be related to the current block height, if the device is synchronizing to the latest height or if the
530 +1.
531 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
528 528  
529 - device block height is much lower than the current height as the above picture like '1 1', the QR code
533 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
530 530  
531 - generation may fail.
535 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
532 532  
533 533  
534 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
538 +1.
539 +11. Onboarding – MAC address is being refreshed after scan QR Code
535 535  
536 -(% style="text-align:center" %)
537 -[[image:1651832742262-209.png||height="297" width="365"]]
541 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
538 538  
539 - Please ensure that you enter the correct wallet address and that your network is up and running, the user can
540 540  
541 - click the button of ‘Clean’ to re-generate the QR Code.
544 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
542 542  
546 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
543 543  
544 -===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
545 545  
546 -(% style="text-align:center" %)
547 -[[image:1651832811038-780.png||height="462" width="216"]]
548 548  
549 - If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,
550 550  
551 - please contact us to help you solve.
551 +1.
552 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
552 552  
554 +//This is caused by the server connection delay, which does not affect the normal use.//
553 553  
554 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
556 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
555 555  
556 -// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the
557 557  
558 - public key/ wallet address to onboarding server. Server will return the match MAC address
559 +*
560 +*1. Mobile APP crash after scan the QR Code?
561 +* //Make sure you have input the correct Wallet address to generate QR Code.//
562 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
563 +* //Make sure your mobile app’s relevant permission are enabled.//
564 +* //Known: The Android 11 version may cause this kind of issue.//
559 559  
560 - for this hotspot.
561 -
562 -
563 - If you don’t see MAC address, make sure your mobile has good internet connection.
564 -
565 -(% style="text-align:center" %)
566 -[[image:1651832880009-473.png]]
567 -
568 -
569 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
570 -
571 - This is caused by the server connection delay, which does not affect the normal use.
572 -
573 -
574 -(% style="text-align:center" %)
575 -[[image:1651832959907-357.png]]
576 -
577 -===== 7.10 Mobile APP crash after scan the QR Code? =====
578 -
579 -* Make sure you have input the correct Wallet address to generate QR Code.
580 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
581 -* Make sure your mobile app’s relevant permission are enabled.
582 -* Known: The Android 11 version may cause this kind of issue.
583 -
584 -1.
566 +1.
585 585  11. Why the frequency/region is not the same what I purchased?
586 586  
587 587  //Each HP0D is inspected and configured prior to shipping.//
... ... @@ -589,7 +589,7 @@
589 589  //If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
590 590  
591 591  
592 -1.
574 +1.
593 593  11. Can use the frequency to a region where is not support?
594 594  
595 595  //Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
... ... @@ -597,7 +597,7 @@
597 597  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
598 598  
599 599  
600 -1.
582 +1.
601 601  11. Can change the frequency of the HP0D Miner?
602 602  
603 603  //We do not recommend doing this, it may damage your device//
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