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Summary

Details

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Content
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1 1  
2 2  
3 +
3 3  (% style="text-align:center" %)
4 4  [[image:1651802206983-860.png||height="645" width="602"]]
5 5  
6 6  
7 -(((
8 +
9 +
8 8  **HP0D Full Hotspot for Helium User Manual**
9 -)))
10 10  
12 +[[image:1651802187690-980.png]]
11 11  
14 +Document Version: 1.1
12 12  
13 13  
17 +|**Version**|**Description**|**Date**
18 +|1.0|Release|2022-Apr-8
19 +|1.1|Add trouble shootings|2022-Apr-24
20 +| | |
21 +| | |
22 +| | |
23 +| | |
14 14  
15 -{{toc/}}
16 16  
17 17  
18 -==== 1. Introduction ====
19 19  
20 -===== 1.1 What is HP0D =====
28 +~1. Introduction
21 21  
22 -(((
23 -(((
24 -(((
25 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
26 -)))
27 -)))
28 -)))
30 + 1.1 What is HP0D
29 29  
30 -(((
31 -(((
32 -(((
33 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
34 -)))
35 -)))
36 -)))
32 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
37 37  
38 -(((
39 -(((
40 -(((
41 -HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
42 -)))
43 -)))
44 -)))
34 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
45 45  
46 -(((
47 -(((
48 -(((
49 -**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
50 -)))
51 -)))
52 -)))
36 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
53 53  
54 -(((
55 -(((
56 -(((
57 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
58 -)))
59 -)))
60 -)))
38 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
61 61  
62 62  
63 -===== 1.2 Specifications =====
41 +1.2 Specifications
64 64  
65 -(((
66 -(((
67 -**~ Hardware System:**
68 -)))
69 -)))
43 +**~ Hardware System:**
70 70  
71 -(((
72 -(((
73 73   Linux Part:
74 -)))
75 -)))
76 76  
77 -* (((
78 -(((
79 -Raspberry Pi 4
80 -)))
81 -)))
47 +* Raspberry Pi 4
82 82  
83 -(((
84 -(((
85 -**~ Interface:**
86 -)))
87 -)))
49 +**~ Interface:**
88 88  
89 -* (((
90 -(((
91 -10M/100M RJ45 Ports x 1
92 -)))
93 -)))
94 -* (((
95 -(((
96 -LoRaWAN Wireless
97 -)))
98 -)))
99 -* (((
100 -(((
101 -Power Input: 12V 2A, DC
102 -)))
103 -)))
51 +* 10M/100M RJ45 Ports x 1
52 +* LoRaWAN Wireless
53 +* Power Input: 12V 2A, DC
104 104  
105 -(((
106 -(((
107 -**~ Operating Condition:**
108 -)))
109 -)))
55 +**~ Operating Condition:**
110 110  
111 -* (((
112 -(((
113 -Work Temperature: -20 ~~ 65°C
114 -)))
115 -)))
116 -* (((
117 -(((
118 -Storage Temperature: -20 ~~ 65°C
119 -)))
120 -)))
121 -* (((
122 -(((
123 -Power Input: 12V 2A, DC
124 -)))
125 -)))
57 +* Work Temperature: -20 ~~ 65°C
58 +* Storage Temperature: -20 ~~ 65°C
59 +* Power Input: 12V 2A, DC
126 126  
127 -===== 1.3 Features =====
61 +1.3 Features
128 128  
129 129  * Open-Source Linux system
130 130  * RPi4 with 2G /4G or 8G RAM
... ... @@ -141,446 +141,316 @@
141 141  * Include prepaid $40 onboarding cost and $10 location cost.
142 142  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
143 143  
144 -===== 1.4 Label info and login name =====
78 +1.4 Label info and login name
145 145  
146 146  
147 -[[image:1651803959860-394.png||height="500" width="375"]]
81 +(% style="text-align:center" %)
82 +[[image:1651803959860-394.png||height="653" width="490"]]
148 148  
149 -(((
150 -(((
151 -**Label information:**
152 -)))
153 -)))
154 154  
155 -(((
156 -(((
157 -**Device host name:**      (% class="mark" %)dragino-xxxxxx
158 -)))
159 -)))
160 160  
161 -(((
162 -(((
163 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
164 -)))
165 -)))
86 +**~ Label information:**
166 166  
167 -(((
168 -(((
169 -**Miner animal name**: xxx-xxx-xxx
170 -)))
171 -)))
172 172  
173 -(((
174 -(((
175 -**Miner address**:          112xxxxxx
176 -)))
177 -)))
89 +**~ Device host name//~://**//      dragino-xxxxxx//
178 178  
179 -(((
180 -(((
181 -**Eth MAC address**: A8: 40: 41: EF: FE: CD
182 -)))
183 -)))
91 +**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
184 184  
185 -(((
186 -(((
187 -**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
188 -)))
189 -)))
93 +**// Miner animal name//**//: xxx-xxx-xxx//
190 190  
191 -(((
192 -(((
193 -**SN**:  device serial number.
194 -)))
195 -)))
95 +**// Miner address//**//:          112xxxxxx//
196 196  
97 +**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
197 197  
198 -==== 2. Quick Start & Onboarding ====
99 +**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
199 199  
200 -(((
201 -(((
202 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
203 -)))
204 -)))
101 +**~ SN**//:  device serial number.//
205 205  
206 -(% class="wikigeneratedid" id="H-2" %)
207 -(((
208 -
209 -)))
210 210  
211 -===== 2.1  Connect HP0D Web UI =====
104 +2. Quick Start & Onboarding
212 212  
213 -====== 2.1.1 via HP0D’s Access Point. ======
106 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
214 214  
215 -(((
216 -(((
217 - At the first boot of HP0D, it will auto generate a Wi-Fi network
108 + 2.1  Connect HP0D Web UI
218 218  
219 -[[image:1651804327535-321.png||height="325" width="199"]]
220 -)))
221 -)))
110 + 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
222 222  
223 -(((
224 -(((
225 -
226 -)))
227 -)))
112 + At the first boot of HP0D, it will auto generate a Wi-Fi network
228 228  
229 -(((
230 -(((
231 -(% class="box infomessage" %)
232 -(((
114 +
233 233   called           : **//HPD-dragino-xxxxxx//**
234 -)))
235 -)))
236 -)))
237 237  
238 -(((
239 -(((
240 -(% class="box infomessage" %)
241 -(((
242 242   with password:  **//dragino+dragino//**
243 -)))
244 -)))
245 -)))
246 246  
247 -(((
248 -(((
249 - You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
250 -)))
251 -)))
252 252  
253 -[[image:1651804397792-591.png||height="402" width="763"]]
254 254  
121 + You can use a PC to connect to this Wi-Fi network. The PC will
255 255  
123 + get an IP address 10.130.1.xxx and the HP0D has the default
256 256  
257 -====== 2.1.2 Connect via HP0D hostname ======
125 + IP 10.130.1.1
258 258  
259 -(((
260 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
261 -)))
262 262  
263 -Like: __**//http:~/~/dragino-4ba54a//**__
128 +(% style="text-align:center" %)
129 +[[image:1651804397792-591.png]]
264 264  
131 +
132 +
133 +
134 +2.1.2 Connect via HP0D hostname
135 +
136 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
137 +
138 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
139 +
140 + Web-UI via HP0D’s hostname.
141 +
142 +
143 + Like: __**//http:~/~/dragino-4ba54a//**__
144 +
145 +
146 +(% style="text-align:center" %)
265 265  [[image:1651804629009-699.png]]
266 266  
267 267  
268 -====== 2.1.3 Connect via Ethernet Port ======
150 +2.1.3 Connect via Ethernet Port
269 269  
270 -(((
271 -(((
272 272  Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
273 -)))
274 -)))
275 275  
276 -(((
277 -If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
278 -)))
279 279  
155 +If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
156 +
157 +(% style="text-align:center" %)
280 280  [[image:1651804782523-623.png]]
281 281  
282 282  
283 -===== 2.2 Generate QR Code =====
284 284  
285 -(((
162 +1.
163 +11. Generate QR Code
164 +
286 286  Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
287 -)))
288 288  
289 -(((
290 290  Note: After onboarding, this wallet will become owner of this hotspot.
291 -)))
292 292  
293 -[[image:image-20220506140312-1.png||height="435" width="438"]]
169 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
294 294  
295 295  
296 -===== 2.3 Onboarding Hotspot =====
297 297  
298 -(((
299 -~1. Download the Helium Hotspot APP from the Apple or Google Play store.
300 -)))
301 301  
302 -(((
174 +1.
175 +11. Onboarding Hotspot
176 +1. Download the Helium Hotspot APP from the Apple or Google Play store.
177 +
303 303  Note: the APP version need to be greater than 3.11.
304 304  
305 -
306 -)))
307 307  
308 -(((
309 -2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
310 -)))
181 +1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
182 +To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
311 311  
312 - [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
184 +1. Scan the QR Code you generated in the previous step.
313 313  
186 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
314 314  
315 -3. Scan the QR Code you generated in the previous step.
316 316  
317 -[[image:1651828211026-220.png||height="405" width="191"]]
189 +1. Onboarding your device
318 318  
191 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
319 319  
320 -4. Onboarding your device
193 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
321 321  
322 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.  [[image:image-20220506141159-2.png||height="422" width="202"]] [[image:1651817529289-461.png||height="423" width="199"]] [[image:1651828250802-391.png||height="421" width="197"]] [[image:1651828262668-768.png||height="416" width="196"]](% style="display:none" %)
323 323  
196 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
324 324  
325 -5. Check onboarding status
326 326  
199 +
200 +
201 +1. Check onboarding status
202 +
327 327  You can check from mobile:
328 328  
329 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]](% style="display:none" %)
205 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
330 330  
331 331  You can also see the hotspot status in below link:
332 332  
333 -https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
209 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
334 334  
335 335  Example:
336 336  
337 337  Green Synced means hotspot works normal.
338 338  
339 -[[image:1651828427715-679.png||height="374" width="635"]]
215 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
340 340  
341 341  
342 -===== 2.4 Set the Port Forwarding =====
343 343  
344 -(((
345 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
346 -)))
347 347  
348 -[[image:1651828514449-658.png]]
349 349  
350 -(((
351 -
352 -)))
221 +1.
222 +11. Set the Port Forwarding
353 353  
354 -(((
224 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
225 +
226 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
227 +
228 +
355 355  Note: Please refer to more detailed Settings
356 -)))
357 357  
358 -(((
359 359  [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
360 -)))
361 361  
362 -(((
363 363  [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
364 -)))
365 365  
366 366  
367 -==== 3. Check the configuration of HP0D ====
368 368  
369 -===== 3.1 LoRa frequency configuration =====
370 370  
371 -[[image:1651828687205-178.png||height="323" width="657"]]
372 372  
239 +1. Check the configuration of HP0D
240 +11. LoRa frequency configuration
373 373  
374 -===== 3.2 Check the LoRaWAN serveraddress =====
242 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
375 375  
376 -[[image:1651828703680-156.png||height="349" width="672"]]
244 +1.
245 +11. Check the LoRaWAN serveraddress.
377 377  
247 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
378 378  
379 -===== 3.3 Check Miner configuration =====
380 380  
381 -[[image:image-20220506181408-1.png||height="451" width="513"]]
382 382  
383 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
384 384  
385 385  
386 -==== 4. Installation of Antenna ====
387 387  
388 -(((
389 -HP0D use Fiber Glass Antenna.
390 -)))
391 391  
392 -[[image:1651832158606-882.png]]
393 393  
394 -(((
395 -
396 -)))
397 397  
398 -(((
399 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
400 -)))
257 +1.
258 +11. Check Miner configuration
401 401  
402 -(((
403 -[[image:1651832205608-998.png||height="349" width="198"]]
404 -)))
260 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
405 405  
406 -==== 5. SSH Access for Linux console ====
262 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
407 407  
408 -(((
409 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
410 -)))
411 411  
412 -(((
413 -Port:         22
414 -)))
415 415  
416 -(((
417 -User Name:      **root**
418 -)))
419 419  
420 -(((
421 -Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
422 -)))
423 423  
424 -(((
425 -After logging in, you will be in the Linux console and can enter commands as shown below.
426 -)))
268 +1. Installation of Antenna
427 427  
428 -[[image:1651832284160-991.png]]
270 +HP0D use Fiber Glass Antenna.
429 429  
272 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
430 430  
431 -==== **6. How to change the Wireless function of HP0D** ====
274 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
432 432  
433 -The wireless function is configured as AP by default and the web page does not support configuration, if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.
434 434  
435 -===== **6.1 Access the Linux console.** =====
277 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
436 436  
437 -Follow the previous step of Step 5.
438 438  
439 439  
440 -===== 6.2 Install the package of network-manager. =====
441 441  
442 -Run commands:
443 443  
444 -(% class="box infomessage" %)
445 -(((
446 - apt update
447 - apt install network-manager
448 -)))
283 +1. SSH Access for Linux console
449 449  
450 -[[image:image-20220507140730-1.png]]
285 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
451 451  
287 +Port:         22
452 452  
453 -===== 6.3 Reboot the device. =====
289 +User Name:      **root**
454 454  
455 -Run command:
291 +Password:         **Randomly generated （found on device’s label ）**
456 456  
457 -(% class="box infomessage" %)
458 -(((
459 - reboot
460 -)))
461 461  
462 -[[image:image-20220507140814-2.png]]
294 +After logging in, you will be in the Linux console and can enter commands as shown below.
463 463  
464 -===== 6.4 Check the wireless type =====
296 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
465 465  
466 -Run command:
467 467  
468 -(% class="box infomessage" %)
469 -(((
470 - iw dev
471 -)))
472 472  
473 -[[image:image-20220507140941-3.png]]
474 474  
475 -===== 6.5 Connect the WiFi. =====
301 +1. Trouble Shootings
302 +11. How to get a wallet address?
476 476  
477 -Run command:
304 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
478 478  
479 -(% class="box infomessage" %)
480 -(((
481 - nmtui
482 -)))
483 483  
484 -[[image:image-20220507140953-4.png]]
307 +1.
308 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
485 485  
310 +//User can login the HP0D, able to access other Web Pages except miner page//
486 486  
487 -==== 7. Trouble Shootings ====
488 488  
489 -===== 7.1 How to get a wallet address? =====
313 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
490 490  
491 -Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
492 492  
316 +1.
317 +11. Onboarding ~-~- Some parameters in miner page show timeout
493 493  
494 -===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
319 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
495 495  
496 -(((
497 -User can login the HP0D, able to access other Web Pages except miner page.
498 -)))
321 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
499 499  
500 -(((
501 -If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
502 -)))
323 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
503 503  
325 +//It might relate to the network where might up to 10mins//
504 504  
505 -===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
506 506  
507 -[[image:image-20220506182042-2.png||height="250" width="516"]]
328 +1.
329 +11. Onboarding – Bad Gaterway
508 508  
509 -[[image:1651832455372-647.png||height="224" width="520"]]
331 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
510 510  
511 -HP0D is establish connection to Helium server and not finished. And you might see above.It might relate to the network where might up to 10mins.
333 +//This is caused by the process leads too long which just need to refresh the page.//
512 512  
513 513  
514 -===== 7.4 Onboarding – Bad Gaterway =====
336 +1.
337 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
515 515  
516 -(% style="text-align:center" %)
517 -[[image:1651832583790-633.png]]
339 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
518 518  
519 - This is caused by the process leads too long which just need to refresh the page.
341 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
520 520  
521 521  
522 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
344 +1.
345 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
523 523  
524 -(% style="text-align:center" %)
525 -[[image:image-20220506182424-3.png]]
347 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
526 526  
527 - This may be related to the current block height, if the device is synchronizing to the latest height or if the
349 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
528 528  
529 - device block height is much lower than the current height as the above picture like '1 1', the QR code
530 530  
531 - generation may fail.
352 +1.
353 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
532 532  
355 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
533 533  
534 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
357 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
535 535  
536 -(% style="text-align:center" %)
537 -[[image:1651832742262-209.png||height="297" width="365"]]
538 538  
539 - Please ensure that you enter the correct wallet address and that your network is up and running, the user can
360 +1.
361 +11. Onboarding – MAC address is being refreshed after scan QR Code
540 540  
541 - click the button of ‘Clean’ to re-generate the QR Code.
363 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
542 542  
543 543  
544 -===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
366 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
545 545  
546 -(% style="text-align:center" %)
547 -[[image:1651832811038-780.png||height="462" width="216"]]
368 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
548 548  
549 - If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,
550 550  
551 - please contact us to help you solve.
552 552  
553 553  
554 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
373 +1.
374 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
555 555  
556 -// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the
376 +//This is caused by the server connection delay, which does not affect the normal use.//
557 557  
558 - public key/ wallet address to onboarding server. Server will return the match MAC address
378 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
559 559  
560 - for this hotspot.
561 561  
381 +*
382 +*1. Mobile APP crash after scan the QR Code?
383 +* //Make sure you have input the correct Wallet address to generate QR Code.//
384 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
385 +* //Make sure your mobile app’s relevant permission are enabled.//
386 +* //Known: The Android 11 version may cause this kind of issue.//
562 562  
563 - If you don’t see MAC address, make sure your mobile has good internet connection.
564 -
565 -(% style="text-align:center" %)
566 -[[image:1651832880009-473.png]]
567 -
568 -
569 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
570 -
571 - This is caused by the server connection delay, which does not affect the normal use.
572 -
573 -
574 -(% style="text-align:center" %)
575 -[[image:1651832959907-357.png]]
576 -
577 -===== 7.10 Mobile APP crash after scan the QR Code? =====
578 -
579 -* Make sure you have input the correct Wallet address to generate QR Code.
580 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
581 -* Make sure your mobile app’s relevant permission are enabled.
582 -* Known: The Android 11 version may cause this kind of issue.
583 -
584 584  1.
585 585  11. Why the frequency/region is not the same what I purchased?
586 586  
... ... @@ -652,3 +652,5 @@
652 652  
653 653  
654 654  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
459 +
460 +
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