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Last modified by Xiaoling on 2024/10/21 15:44
From version 73.3
edited by Xiaoling
on 2022/05/07 14:30
Change comment: There is no comment for this version
To version 25.1
edited by Xiaoling
on 2022/05/06 16:58
Change comment: There is no comment for this version

Summary

Details

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Content
... ... @@ -20,109 +20,99 @@
20 20  ===== 1.1 What is HP0D =====
21 21  
22 22  (((
23 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G.
24 +)))
25 +
23 23  (((
27 + The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
28 +)))
29 +
24 24  (((
25 -The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
31 +
26 26  )))
33 +
34 +(((
35 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip.
27 27  )))
37 +
38 +(((
39 + It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is
28 28  )))
29 29  
30 30  (((
43 + fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
44 +)))
45 +
31 31  (((
47 +**~ and connects max 2 x LoRaWAN servers at the same time**.
48 +)))
49 +
32 32  (((
33 -HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
51 +
34 34  )))
53 +
54 +(((
55 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to
35 35  )))
57 +
58 +(((
59 + input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
36 36  )))
37 37  
38 38  (((
39 -(((
40 -(((
41 -HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
63 +
42 42  )))
43 -)))
44 -)))
45 45  
46 46  (((
47 -(((
48 -(((
49 -**Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
67 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to
50 50  )))
51 -)))
52 -)))
53 53  
54 54  (((
55 -(((
56 -(((
57 -HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
71 + use in their own LoRaWAN network.
58 58  )))
59 -)))
60 -)))
61 61  
62 62  
63 63  ===== 1.2 Specifications =====
64 64  
65 65  (((
66 -(((
67 67  **~ Hardware System:**
68 68  )))
69 -)))
70 70  
71 71  (((
72 -(((
73 73   Linux Part:
74 74  )))
75 -)))
76 76  
77 77  * (((
78 -(((
79 79  Raspberry Pi 4
80 80  )))
81 -)))
82 82  
83 83  (((
84 -(((
85 85  **~ Interface:**
86 86  )))
87 -)))
88 88  
89 89  * (((
90 -(((
91 91  10M/100M RJ45 Ports x 1
92 92  )))
93 -)))
94 94  * (((
95 -(((
96 96  LoRaWAN Wireless
97 97  )))
98 -)))
99 99  * (((
100 -(((
101 101  Power Input: 12V 2A, DC
102 102  )))
103 -)))
104 104  
105 105  (((
106 -(((
107 107  **~ Operating Condition:**
108 108  )))
109 -)))
110 110  
111 111  * (((
112 -(((
113 113  Work Temperature: -20 ~~ 65°C
114 114  )))
115 -)))
116 116  * (((
117 -(((
118 118  Storage Temperature: -20 ~~ 65°C
119 119  )))
120 -)))
121 121  * (((
122 -(((
123 123  Power Input: 12V 2A, DC
124 124  )))
125 -)))
126 126  
127 127  ===== 1.3 Features =====
128 128  
... ... @@ -144,64 +144,53 @@
144 144  ===== 1.4 Label info and login name =====
145 145  
146 146  
147 -[[image:1651803959860-394.png||height="500" width="375"]]
137 +(% style="text-align:center" %)
138 +[[image:1651803959860-394.png||height="653" width="490"]]
148 148  
140 +
141 +
149 149  (((
143 +**~ Label information:**
144 +)))
145 +
150 150  (((
151 -**Label information:**
147 +
152 152  )))
153 -)))
154 154  
155 155  (((
156 -(((
157 -**Device host name:**      (% class="mark" %)dragino-xxxxxx
151 +**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
158 158  )))
159 -)))
160 160  
161 161  (((
162 -(((
163 -**Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
155 +**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
164 164  )))
165 -)))
166 166  
167 167  (((
168 -(((
169 -**Miner animal name**: xxx-xxx-xxx
159 +**~ Miner animal name**: xxx-xxx-xxx
170 170  )))
171 -)))
172 172  
173 173  (((
174 -(((
175 -**Miner address**:          112xxxxxx
163 +**~ Miner address**:          112xxxxxx
176 176  )))
177 -)))
178 178  
179 179  (((
180 -(((
181 -**Eth MAC address**: A8: 40: 41: EF: FE: CD
167 +**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
182 182  )))
183 -)))
184 184  
185 185  (((
186 -(((
187 -**Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
171 +**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
188 188  )))
189 -)))
190 190  
191 191  (((
192 -(((
193 -**SN**:  device serial number.
175 +**~ SN**:  device serial number.
194 194  )))
195 -)))
196 196  
197 197  
198 198  ==== 2. Quick Start & Onboarding ====
199 199  
200 200  (((
201 -(((
202 -The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
182 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
203 203  )))
204 -)))
205 205  
206 206  (% class="wikigeneratedid" id="H-2" %)
207 207  (((
... ... @@ -212,81 +212,51 @@
212 212  
213 213  ====== 2.1.1 via HP0D’s Access Point. ======
214 214  
215 -(((
216 -(((
217 - At the first boot of HP0D, it will auto generate a Wi-Fi network
194 + At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
218 218  
219 -[[image:1651804327535-321.png||height="325" width="199"]]
220 -)))
221 -)))
222 222  
223 -(((
224 -(((
225 -
226 -)))
227 -)))
228 -
229 -(((
230 -(((
231 -(% class="box infomessage" %)
232 -(((
233 233   called           : **//HPD-dragino-xxxxxx//**
234 -)))
235 -)))
236 -)))
237 237  
238 -(((
239 -(((
240 -(% class="box infomessage" %)
241 -(((
242 242   with password:  **//dragino+dragino//**
243 -)))
244 -)))
245 -)))
246 246  
247 -(((
248 -(((
249 - You can use a PC to connect to this Wi-Fi network. The PC will get an IP address 10.130.1.xxx and the HP0D has the default  IP 10.130.1.1
250 -)))
251 -)))
252 252  
253 -[[image:1651804397792-591.png||height="402" width="763"]]
254 254  
203 + You can use a PC to connect to this Wi-Fi network. The PC will
255 255  
205 + get an IP address 10.130.1.xxx and the HP0D has the default
256 256  
207 + IP 10.130.1.1
208 +
209 +
210 +
211 +(% style="text-align:center" %)
212 +[[image:1651804397792-591.png]]
213 +
214 +
215 +
257 257  ====== 2.1.2 Connect via HP0D hostname ======
258 258  
259 -(((
260 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D Web-UI via HP0D’s hostname.
261 -)))
218 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
262 262  
263 -Like: __**//http:~/~/dragino-4ba54a//**__
220 + PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
264 264  
265 -[[image:1651804629009-699.png]]
222 + Web-UI via HP0D’s hostname.
266 266  
267 267  
268 -====== 2.1.3 Connect via Ethernet Port ======
225 + Like: __**//http:~/~/dragino-4ba54a//**__
269 269  
270 -(((
271 -(((
272 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
273 -)))
274 -)))
275 275  
276 -(((
277 -(((
278 - router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
279 -)))
280 -)))
228 +(% style="text-align:center" %)
229 +[[image:1651804629009-699.png]]
281 281  
282 -(((
283 -
284 -)))
285 285  
286 - If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI
232 +====== 2.1.3 Connect via Ethernet Port ======
287 287  
288 - or SSH access of HP0D.
234 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP  address the router has assigned to the HP0D.
289 289  
236 +
237 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
238 +
290 290  (% style="text-align:center" %)
291 291  [[image:1651804782523-623.png]]
292 292  
... ... @@ -294,358 +294,226 @@
294 294  
295 295  ===== 2.2 Generate QR Code =====
296 296  
297 -(((
298 298   Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
299 -)))
300 300  
301 -(((
302 302   Note: After onboarding, this wallet will become owner of this hotspot.
303 -)))
304 304  
305 305  (% style="text-align:center" %)
306 -[[image:image-20220506140312-1.png||height="435" width="438"]]
251 +[[image:image-20220506140312-1.png]]
307 307  
308 308  
254 +
309 309  ===== 2.3 Onboarding Hotspot =====
310 310  
311 -(((
312 312   ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
313 -)))
314 314  
315 -(((
316 316   Note: the APP version need to be greater than 3.11.
317 -)))
318 318  
319 -(((
320 -
321 -)))
261 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
322 322  
323 -(((
324 - 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
325 -)))
326 -
327 -(((
328 - the ‘DRAGINO Miner HP0D’
329 -)))
330 -
331 331   [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
332 332  
333 333   3. Scan the QR Code you generated in the previous step.
334 334  
335 -(% style="text-align:center" %)
336 -[[image:1651828211026-220.png||height="405" width="191"]]
337 337  
338 338   4. Onboarding your device
339 339  
340 - Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
270 +Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
341 341  
342 - mobile to onboarding server might have issue.
343 -
344 344   [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
345 345  
346 - [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
347 347  
348 348  
349 -5. Check onboarding status
350 350  
351 - You can check from mobile:
352 352  
353 - [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
354 354  
355 - You can also see the hotspot status in below link:
279 +1. Check onboarding status
356 356  
357 - https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
281 +You can check from mobile:
358 358  
359 - Example:
283 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
360 360  
361 - Green Synced means hotspot works normal.
285 +You can also see the hotspot status in below link:
362 362  
363 -(% style="text-align:center" %)
364 -[[image:1651828427715-679.png||height="374" width="635"]]
287 +https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
365 365  
289 +Example:
366 366  
367 -===== 2.4 Set the Port Forwarding =====
291 +Green Synced means hotspot works normal.
368 368  
369 -(((
370 - Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
371 -)))
293 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
372 372  
373 -(((
374 - it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
375 -)))
376 376  
377 -(((
378 - you may have.
379 -)))
380 380  
381 -(% style="text-align:center" %)
382 -[[image:1651828514449-658.png]]
383 383  
384 -(((
385 -
386 -)))
387 387  
388 -(((
389 - Note: Please refer to more detailed Settings
390 -)))
299 +1.
300 +11. Set the Port Forwarding
391 391  
392 -(((
393 - [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
394 -)))
302 +Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
395 395  
396 -(((
397 - [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
398 -)))
304 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
399 399  
400 400  
401 -==== 3. Check the configuration of HP0D ====
307 +Note: Please refer to more detailed Settings
402 402  
403 -===== 3.1 LoRa frequency configuration =====
309 +[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
404 404  
405 -(% style="text-align:center" %)
406 -[[image:1651828687205-178.png||height="323" width="657"]]
311 +[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
407 407  
408 408  
409 409  
410 -===== 3.2 Check the LoRaWAN serveraddress =====
411 411  
412 412  
413 -(% style="text-align:center" %)
414 -[[image:1651828703680-156.png||height="349" width="672"]]
317 +1. Check the configuration of HP0D
318 +11. LoRa frequency configuration
415 415  
320 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
416 416  
417 -===== 3.3 Check Miner configuration =====
322 +1.
323 +11. Check the LoRaWAN serveraddress.
418 418  
419 -(% style="text-align:center" %)
420 -[[image:image-20220506181408-1.png||height="451" width="513"]]
325 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
421 421  
422 -**~ Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid**
423 423  
424 -**~ button of Update, and then wait 10mins to check here,**
425 425  
426 426  
427 -==== 4. Installation of Antenna ====
428 428  
429 -(((
430 - HP0D use Fiber Glass Antenna.
431 -)))
432 432  
433 -(% style="text-align:center" %)
434 -[[image:1651832158606-882.png]]
435 435  
436 -(((
437 -
438 -)))
439 439  
440 -(((
441 -
442 -)))
443 443  
444 -(((
445 - User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector
446 -)))
335 +1.
336 +11. Check Miner configuration
447 447  
448 -(((
449 - to antenna and install as below:
450 -)))
338 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
451 451  
452 -(((
453 -(% style="text-align:center" %)
454 -[[image:1651832205608-998.png||height="349" width="198"]]
455 -)))
340 +**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
456 456  
457 -==== 5. SSH Access for Linux console ====
458 458  
459 -(((
460 - IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
461 -)))
462 462  
463 -(((
464 - Port:         22
465 -)))
466 466  
467 -(((
468 - User Name:      **root**
469 -)))
470 470  
471 -(((
472 - Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
473 -)))
346 +1. Installation of Antenna
474 474  
475 -(((
476 -
477 -)))
348 +HP0D use Fiber Glass Antenna.
478 478  
479 -(((
480 - After logging in, you will be in the Linux console and can enter commands as shown below.
481 -)))
350 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
482 482  
483 -(% style="text-align:center" %)
484 -[[image:1651832284160-991.png]]
352 +User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
485 485  
486 486  
487 -==== **6. How to change the Wireless function of HP0D** ====
355 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
488 488  
489 - // The wireless function is configured as AP by default and the web page does not support configuration, //
490 490  
491 -// if you want to configure it as client connection mode, you need to configure it manually in Linux CIL.//
492 492  
493 -===== **6.1 Access the Linux console.** =====
494 494  
495 - Follow the previous step of Step 5.
496 496  
361 +1. SSH Access for Linux console
497 497  
498 -===== 6.2 Install the package of network-manager. =====
363 +IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
499 499  
500 - Run commands:
365 +Port:         22
501 501  
502 -(% class="box infomessage" %)
503 -(((
504 - apt update
505 - apt install network-manager
506 -)))
367 +User Name:      **root**
507 507  
508 -[[image:image-20220507140730-1.png]]
369 +Password:         **Randomly generated （found on device’s label ）**
509 509  
510 510  
372 +After logging in, you will be in the Linux console and can enter commands as shown below.
511 511  
512 -===== 6.3 Reboot the device. =====
374 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
513 513  
514 - Run command:
515 515  
516 -(% class="box infomessage" %)
517 -(((
518 - reboot
519 -)))
520 520  
521 -[[image:image-20220507140814-2.png]]
522 522  
523 -===== 6.4 Check the wireless type =====
379 +1. Trouble Shootings
380 +11. How to get a wallet address?
524 524  
525 - Run command:
382 +//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
526 526  
527 -(% class="box infomessage" %)
528 -(((
529 - iw dev
530 -)))
531 531  
532 -[[image:image-20220507140941-3.png]]
385 +1.
386 +11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
533 533  
534 -===== 6.5 Connect the WiFi. =====
388 +//User can login the HP0D, able to access other Web Pages except miner page//
535 535  
536 - Run command:
537 537  
538 -(% class="box infomessage" %)
539 -(((
540 - nmtui
541 -)))
391 +//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
542 542  
543 -[[image:image-20220507140953-4.png]]
544 544  
394 +1.
395 +11. Onboarding ~-~- Some parameters in miner page show timeout
545 545  
397 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
546 546  
547 -==== 7. Trouble Shootings ====
399 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
548 548  
549 -===== 7.1 How to get a wallet address? =====
401 +//HP0D is establish connection to Helium server and not finished. And you might see above.//
550 550  
551 -// // Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
403 +//It might relate to the network where might up to 10mins//
552 552  
553 553  
554 -===== 7.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
406 +1.
407 +11. Onboarding – Bad Gaterway
555 555  
556 -(((
557 - User can login the HP0D, able to access other Web Pages except miner page
558 -)))
409 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
559 559  
560 -(((
561 - If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
562 -)))
411 +//This is caused by the process leads too long which just need to refresh the page.//
563 563  
564 564  
565 -===== 7.3 Onboarding ~-~- Some parameters in miner page show timeout =====
414 +1.
415 +11. Onboarding ~-~- Why did QR Code generate is aways fail?
566 566  
567 -(% style="text-align:center" %)
568 -[[image:image-20220506182042-2.png||height="250" width="516"]]
417 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
569 569  
570 -(% style="text-align:center" %)
571 -[[image:1651832455372-647.png||height="224" width="520"]]
419 +This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
572 572  
573 573  
574 - HP0D is establish connection to Helium server and not finished. And you might see above.
422 +1.
423 +11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
575 575  
576 - It might relate to the network where might up to 10mins
425 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
577 577  
427 +Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
578 578  
579 -===== 7.4 Onboarding – Bad Gaterway =====
580 580  
581 -(% style="text-align:center" %)
582 -[[image:1651832583790-633.png]]
430 +1.
431 +11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
583 583  
584 - This is caused by the process leads too long which just need to refresh the page.
433 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
585 585  
435 +If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
586 586  
587 -7.5 Onboarding ~-~- Why did QR Code generate is aways fail?
588 588  
589 -(% style="text-align:center" %)
590 -[[image:image-20220506182424-3.png]]
438 +1.
439 +11. Onboarding – MAC address is being refreshed after scan QR Code
591 591  
592 - This may be related to the current block height, if the device is synchronizing to the latest height or if the
441 +//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
593 593  
594 - device block height is much lower than the current height as the above picture like '1 1', the QR code
595 595  
596 - generation may fail.
444 +//If you don’t see MAC address, make sure your mobile has good internet connection.//
597 597  
446 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
598 598  
599 -===== 7.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
600 600  
601 -(% style="text-align:center" %)
602 -[[image:1651832742262-209.png||height="297" width="365"]]
603 603  
604 - Please ensure that you enter the correct wallet address and that your network is up and running, the user can
605 605  
606 - click the button of ‘Clean’ to re-generate the QR Code.
451 +1.
452 +11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
607 607  
454 +//This is caused by the server connection delay, which does not affect the normal use.//
608 608  
609 -===== 7.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
456 +[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
610 610  
611 -(% style="text-align:center" %)
612 -[[image:1651832811038-780.png||height="462" width="216"]]
613 613  
614 - If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,
459 +*
460 +*1. Mobile APP crash after scan the QR Code?
461 +* //Make sure you have input the correct Wallet address to generate QR Code.//
462 +* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
463 +* //Make sure your mobile app’s relevant permission are enabled.//
464 +* //Known: The Android 11 version may cause this kind of issue.//
615 615  
616 - please contact us to help you solve.
617 -
618 -
619 -===== 7.8 Onboarding – MAC address is being refreshed after scan QR Code =====
620 -
621 -// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the
622 -
623 - public key/ wallet address to onboarding server. Server will return the match MAC address
624 -
625 - for this hotspot.
626 -
627 -
628 - If you don’t see MAC address, make sure your mobile has good internet connection.
629 -
630 -(% style="text-align:center" %)
631 -[[image:1651832880009-473.png]]
632 -
633 -
634 -===== 7.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
635 -
636 - This is caused by the server connection delay, which does not affect the normal use.
637 -
638 -
639 -(% style="text-align:center" %)
640 -[[image:1651832959907-357.png]]
641 -
642 -===== 7.10 Mobile APP crash after scan the QR Code? =====
643 -
644 -* Make sure you have input the correct Wallet address to generate QR Code.
645 -* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
646 -* Make sure your mobile app’s relevant permission are enabled.
647 -* Known: The Android 11 version may cause this kind of issue.
648 -
649 649  1.
650 650  11. Why the frequency/region is not the same what I purchased?
651 651  
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