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Last modified by Xiaoling on 2024/10/21 15:44
From version 24.1
edited by Xiaoling
on 2022/05/06 14:30
Change comment: There is no comment for this version
To version 65.2
edited by Edwin Chen
on 2022/05/07 10:23
Change comment: There is no comment for this version

Summary

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1 -XWiki.Xiaoling
1 +XWiki.Edwin
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1 1  
2 2  
3 -
4 4  (% style="text-align:center" %)
5 5  [[image:1651802206983-860.png||height="645" width="602"]]
6 6  
7 7  
7 +(((
8 8  **HP0D Full Hotspot for Helium User Manual**
9 +)))
9 9  
10 10  
11 -{{toc/}}
12 12  
13 -==== ====
14 14  
15 -==== ====
16 16  
15 +{{toc/}}
16 +
17 +
17 17  ==== 1. Introduction ====
18 18  
19 19  ===== 1.1 What is HP0D =====
20 20  
21 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
22 +(((
23 +(((
24 +(((
25 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,
26 +)))
27 +)))
22 22  
23 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
29 +(((
30 +(((
31 + Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges
32 +)))
33 +)))
24 24  
25 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
35 +(((
36 +(((
37 + at low data rates.
38 +)))
39 +)))
40 +)))
26 26  
27 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
42 +(((
43 +(((
44 +(((
45 +
46 +)))
47 +)))
48 +)))
28 28  
50 +(((
51 +(((
52 +(((
53 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in
54 +)))
55 +)))
29 29  
57 +(((
58 +(((
59 + ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech
60 +)))
61 +)))
62 +
63 +(((
64 +(((
65 + packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
66 +)))
67 +)))
68 +
69 +(((
70 +(((
71 + HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
72 +)))
73 +)))
74 +)))
75 +
76 +(((
77 +(((
78 +(((
79 +**~ and connects max 2 x LoRaWAN servers at the same time**.
80 +)))
81 +)))
82 +)))
83 +
84 +(((
85 +(((
86 +(((
87 +
88 +)))
89 +)))
90 +)))
91 +
92 +(((
93 +(((
94 +(((
95 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use
96 +)))
97 +)))
98 +
99 +(((
100 +(((
101 + for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
102 +)))
103 +)))
104 +)))
105 +
106 +(((
107 +(((
108 +(((
109 +
110 +)))
111 +)))
112 +)))
113 +
114 +(((
115 +(((
116 +(((
117 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also
118 +)))
119 +)))
120 +
121 +(((
122 +(((
123 + customize the frequency bands to use in their own LoRaWAN network.
124 +)))
125 +)))
126 +)))
127 +
128 +
30 30  ===== 1.2 Specifications =====
31 31  
32 -**~ Hardware System:**
131 +(((
132 +(((
133 +**~ Hardware System:**
134 +)))
135 +)))
33 33  
137 +(((
138 +(((
34 34   Linux Part:
140 +)))
141 +)))
35 35  
36 -* Raspberry Pi 4
143 +* (((
144 +(((
145 +Raspberry Pi 4
146 +)))
147 +)))
37 37  
38 -**~ Interface:**
149 +(((
150 +(((
151 +**~ Interface:**
152 +)))
153 +)))
39 39  
40 -* 10M/100M RJ45 Ports x 1
41 -* LoRaWAN Wireless
42 -* Power Input: 12V 2A, DC
155 +* (((
156 +(((
157 +10M/100M RJ45 Ports x 1
158 +)))
159 +)))
160 +* (((
161 +(((
162 +LoRaWAN Wireless
163 +)))
164 +)))
165 +* (((
166 +(((
167 +Power Input: 12V 2A, DC
168 +)))
169 +)))
43 43  
44 -**~ Operating Condition:**
171 +(((
172 +(((
173 +**~ Operating Condition:**
174 +)))
175 +)))
45 45  
46 -* Work Temperature: -20 ~~ 65°C
47 -* Storage Temperature: -20 ~~ 65°C
48 -* Power Input: 12V 2A, DC
177 +* (((
178 +(((
179 +Work Temperature: -20 ~~ 65°C
180 +)))
181 +)))
182 +* (((
183 +(((
184 +Storage Temperature: -20 ~~ 65°C
185 +)))
186 +)))
187 +* (((
188 +(((
189 +Power Input: 12V 2A, DC
190 +)))
191 +)))
49 49  
50 -
51 51  ===== 1.3 Features =====
52 52  
53 53  * Open-Source Linux system
... ... @@ -65,37 +65,80 @@
65 65  * Include prepaid $40 onboarding cost and $10 location cost.
66 66  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
67 67  
68 -
69 69  ===== 1.4 Label info and login name =====
70 70  
71 71  
72 -(% style="text-align:center" %)
73 -[[image:1651803959860-394.png||height="653" width="490"]]
213 +[[image:1651803959860-394.png||height="500" width="375"]]
74 74  
75 75  
76 76  
217 +(((
218 +(((
77 77  **~ Label information:**
220 +)))
221 +)))
78 78  
223 +(((
224 +(((
225 +
226 +)))
227 +)))
79 79  
80 -**~ Device host name//~://**//      dragino-xxxxxx//
229 +(((
230 +(((
231 +**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
232 +)))
233 +)))
81 81  
82 -**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
235 +(((
236 +(((
237 +**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
238 +)))
239 +)))
83 83  
84 -**// Miner animal name//**//: xxx-xxx-xxx//
241 +(((
242 +(((
243 +**~ Miner animal name**: xxx-xxx-xxx
244 +)))
245 +)))
85 85  
86 -**// Miner address//**//:          112xxxxxx//
247 +(((
248 +(((
249 +**~ Miner address**:          112xxxxxx
250 +)))
251 +)))
87 87  
88 -**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
253 +(((
254 +(((
255 +**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
256 +)))
257 +)))
89 89  
90 -**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
259 +(((
260 +(((
261 +**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
262 +)))
263 +)))
91 91  
92 -**~ SN**//:  device serial number.//
265 +(((
266 +(((
267 +**~ SN**:  device serial number.
268 +)))
269 +)))
93 93  
94 94  
95 95  ==== 2. Quick Start & Onboarding ====
96 96  
97 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
274 +(((
275 +(((
276 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after
277 +)))
98 98  
279 +(((
280 + connecting to its Wi-Fi network, or via its WAN Ethernet port.
281 +)))
282 +)))
283 +
99 99  (% class="wikigeneratedid" id="H-2" %)
100 100  (((
101 101  
... ... @@ -105,35 +105,88 @@
105 105  
106 106  ====== 2.1.1 via HP0D’s Access Point. ======
107 107  
108 - At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
293 +(((
294 +(((
295 + At the first boot of HP0D, it will auto generate a Wi-Fi network
109 109  
297 +[[image:1651804327535-321.png||height="325" width="199"]]
298 +)))
299 +)))
110 110  
301 +(((
302 +(((
303 +
304 +)))
305 +)))
306 +
307 +(((
308 +(((
309 +(% class="box infomessage" %)
310 +(((
111 111   called           : **//HPD-dragino-xxxxxx//**
312 +)))
313 +)))
314 +)))
112 112  
316 +(((
317 +(((
318 +(% class="box infomessage" %)
319 +(((
113 113   with password:  **//dragino+dragino//**
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322 +)))
323 +)))
114 114  
325 +(((
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327 +
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115 115  
331 +(((
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333 +
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116 116  
337 +(((
338 +(((
117 117   You can use a PC to connect to this Wi-Fi network. The PC will
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341 +)))
118 118  
343 +(((
344 +(((
119 119   get an IP address 10.130.1.xxx and the HP0D has the default
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347 +)))
120 120  
349 +(((
350 +(((
121 121   IP 10.130.1.1
352 +)))
353 +)))
122 122  
123 123  
124 124  
125 125  (% style="text-align:center" %)
126 -[[image:1651804397792-591.png]]
358 +[[image:1651804397792-591.png||height="402" width="763"]]
127 127  
128 128  
129 129  
130 130  ====== 2.1.2 Connect via HP0D hostname ======
131 131  
364 +(((
132 132   Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
366 +)))
133 133  
368 +(((
134 134   PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
370 +)))
135 135  
372 +(((
136 136   Web-UI via HP0D’s hostname.
374 +)))
137 137  
138 138  
139 139   Like: __**//http:~/~/dragino-4ba54a//**__
... ... @@ -145,11 +145,26 @@
145 145  
146 146  ====== 2.1.3 Connect via Ethernet Port ======
147 147  
148 - Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP  address the router has assigned to the HP0D.
386 +(((
387 +(((
388 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
389 +)))
390 +)))
149 149  
392 +(((
393 +(((
394 + router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
395 +)))
396 +)))
150 150  
151 - If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI or SSH access of HP0D.
398 +(((
399 +
400 +)))
152 152  
402 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI
403 +
404 + or SSH access of HP0D.
405 +
153 153  (% style="text-align:center" %)
154 154  [[image:1651804782523-623.png]]
155 155  
... ... @@ -157,226 +157,300 @@
157 157  
158 158  ===== 2.2 Generate QR Code =====
159 159  
413 +(((
160 160   Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
415 +)))
161 161  
417 +(((
162 162   Note: After onboarding, this wallet will become owner of this hotspot.
419 +)))
163 163  
164 164  (% style="text-align:center" %)
165 -[[image:image-20220506140312-1.png]]
422 +[[image:image-20220506140312-1.png||height="435" width="438"]]
166 166  
167 167  
168 -
169 169  ===== 2.3 Onboarding Hotspot =====
170 170  
427 +(((
171 171   ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
429 +)))
172 172  
431 +(((
173 173   Note: the APP version need to be greater than 3.11.
433 +)))
174 174  
175 - 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
435 +(((
436 +
437 +)))
176 176  
439 +(((
440 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
441 +)))
442 +
443 +(((
444 + the ‘DRAGINO Miner HP0D’
445 +)))
446 +
177 177   [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
178 178  
179 179   3. Scan the QR Code you generated in the previous step.
180 180  
451 +(% style="text-align:center" %)
452 +[[image:1651828211026-220.png||height="405" width="191"]]
181 181  
182 182   4. Onboarding your device
183 183  
184 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
456 + Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
185 185  
458 + mobile to onboarding server might have issue.
459 +
186 186   [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
187 187  
462 + [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
188 188  
189 189  
465 +5. Check onboarding status
190 190  
467 + You can check from mobile:
191 191  
469 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
192 192  
193 -1. Check onboarding status
471 + You can also see the hotspot status in below link:
194 194  
195 -You can check from mobile:
473 + https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
196 196  
197 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
475 + Example:
198 198  
199 -You can also see the hotspot status in below link:
477 + Green Synced means hotspot works normal.
200 200  
201 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
479 +(% style="text-align:center" %)
480 +[[image:1651828427715-679.png||height="374" width="635"]]
202 202  
203 -Example:
204 204  
205 -Green Synced means hotspot works normal.
483 +===== 2.4 Set the Port Forwarding =====
206 206  
207 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
485 +(((
486 + Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
487 +)))
208 208  
489 +(((
490 + it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
491 +)))
209 209  
493 +(((
494 + you may have.
495 +)))
210 210  
497 +(% style="text-align:center" %)
498 +[[image:1651828514449-658.png]]
211 211  
500 +(((
501 +
502 +)))
212 212  
213 -1.
214 -11. Set the Port Forwarding
504 +(((
505 + Note: Please refer to more detailed Settings
506 +)))
215 215  
216 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
508 +(((
509 + [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
510 +)))
217 217  
218 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
512 +(((
513 + [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
514 +)))
219 219  
220 220  
221 -Note: Please refer to more detailed Settings
517 +==== 3. Check the configuration of HP0D ====
222 222  
223 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
519 +===== 3.1 LoRa frequency configuration =====
224 224  
225 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
521 +(% style="text-align:center" %)
522 +[[image:1651828687205-178.png||height="323" width="657"]]
226 226  
227 227  
228 228  
526 +===== 3.2 Check the LoRaWAN serveraddress =====
229 229  
230 230  
231 -1. Check the configuration of HP0D
232 -11. LoRa frequency configuration
529 +(% style="text-align:center" %)
530 +[[image:1651828703680-156.png||height="349" width="672"]]
233 233  
234 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
235 235  
236 -1.
237 -11. Check the LoRaWAN serveraddress.
533 +===== 3.3 Check Miner configuration =====
238 238  
239 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
535 +(% style="text-align:center" %)
536 +[[image:image-20220506181408-1.png||height="451" width="513"]]
240 240  
538 +**~ Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid**
241 241  
540 +**~ button of Update, and then wait 10mins to check here,**
242 242  
243 243  
543 +==== 4. Installation of Antenna ====
244 244  
545 +(((
546 + HP0D use Fiber Glass Antenna.
547 +)))
245 245  
549 +(% style="text-align:center" %)
550 +[[image:1651832158606-882.png]]
246 246  
552 +(((
553 +
554 +)))
247 247  
556 +(((
557 +
558 +)))
248 248  
249 -1.
250 -11. Check Miner configuration
560 +(((
561 + User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector
562 +)))
251 251  
252 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
564 +(((
565 + to antenna and install as below:
566 +)))
253 253  
254 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
568 +(((
569 +(% style="text-align:center" %)
570 +[[image:1651832205608-998.png||height="349" width="198"]]
571 +)))
255 255  
573 +==== 5. SSH Access for Linux console ====
256 256  
575 +(((
576 + IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
577 +)))
257 257  
579 +(((
580 + Port:         22
581 +)))
258 258  
583 +(((
584 + User Name:      **root**
585 +)))
259 259  
260 -1. Installation of Antenna
587 +(((
588 + Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
589 +)))
261 261  
262 -HP0D use Fiber Glass Antenna.
591 +(((
592 +
593 +)))
263 263  
264 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
595 +(((
596 + After logging in, you will be in the Linux console and can enter commands as shown below.
597 +)))
265 265  
266 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
599 +(% style="text-align:center" %)
600 +[[image:1651832284160-991.png]]
267 267  
268 268  
269 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
270 270  
271 271  
605 +==== 6. Trouble Shootings ====
272 272  
607 +===== 6.1 How to get a wallet address? =====
273 273  
609 +// // Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
274 274  
275 -1. SSH Access for Linux console
276 276  
277 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
612 +===== 6.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
278 278  
279 -Port:         22
614 +(((
615 + User can login the HP0D, able to access other Web Pages except miner page
616 +)))
280 280  
281 -User Name:      **root**
618 +(((
619 + If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
620 +)))
282 282  
283 -Password:         **Randomly generated （found on device’s label ）**
284 284  
623 +===== 6.3 Onboarding ~-~- Some parameters in miner page show timeout =====
285 285  
286 -After logging in, you will be in the Linux console and can enter commands as shown below.
625 +(% style="text-align:center" %)
626 +[[image:image-20220506182042-2.png||height="250" width="516"]]
287 287  
288 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
628 +(% style="text-align:center" %)
629 +[[image:1651832455372-647.png||height="224" width="520"]]
289 289  
290 290  
632 + HP0D is establish connection to Helium server and not finished. And you might see above.
291 291  
634 + It might relate to the network where might up to 10mins
292 292  
293 -1. Trouble Shootings
294 -11. How to get a wallet address?
295 295  
296 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
637 +===== 6.4 Onboarding – Bad Gaterway =====
297 297  
639 +(% style="text-align:center" %)
640 +[[image:1651832583790-633.png]]
298 298  
299 -1.
300 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
642 + This is caused by the process leads too long which just need to refresh the page.
301 301  
302 -//User can login the HP0D, able to access other Web Pages except miner page//
303 303  
645 +6.5 Onboarding ~-~- Why did QR Code generate is aways fail?
304 304  
305 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
647 +(% style="text-align:center" %)
648 +[[image:image-20220506182424-3.png]]
306 306  
650 + This may be related to the current block height, if the device is synchronizing to the latest height or if the
307 307  
308 -1.
309 -11. Onboarding ~-~- Some parameters in miner page show timeout
652 + device block height is much lower than the current height as the above picture like '1 1', the QR code
310 310  
311 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
654 + generation may fail.
312 312  
313 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
314 314  
315 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
657 +===== 6.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
316 316  
317 -//It might relate to the network where might up to 10mins//
659 +(% style="text-align:center" %)
660 +[[image:1651832742262-209.png||height="297" width="365"]]
318 318  
662 + Please ensure that you enter the correct wallet address and that your network is up and running, the user can
319 319  
320 -1.
321 -11. Onboarding – Bad Gaterway
664 + click the button of ‘Clean’ to re-generate the QR Code.
322 322  
323 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
324 324  
325 -//This is caused by the process leads too long which just need to refresh the page.//
667 +===== 6.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
326 326  
669 +(% style="text-align:center" %)
670 +[[image:1651832811038-780.png||height="462" width="216"]]
327 327  
328 -1.
329 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
672 + If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,
330 330  
331 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
674 + please contact us to help you solve.
332 332  
333 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
334 334  
677 +===== 6.8 Onboarding – MAC address is being refreshed after scan QR Code =====
335 335  
336 -1.
337 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
679 +// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the
338 338  
339 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
681 + public key/ wallet address to onboarding server. Server will return the match MAC address
340 340  
341 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
683 + for this hotspot.
342 342  
343 343  
344 -1.
345 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
686 + If you don’t see MAC address, make sure your mobile has good internet connection.
346 346  
347 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
688 +(% style="text-align:center" %)
689 +[[image:1651832880009-473.png]]
348 348  
349 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
350 350  
692 +===== 6.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
351 351  
352 -1.
353 -11. Onboarding – MAC address is being refreshed after scan QR Code
694 + This is caused by the server connection delay, which does not affect the normal use.
354 354  
355 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
356 356  
697 +(% style="text-align:center" %)
698 +[[image:1651832959907-357.png]]
357 357  
358 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
700 +===== 6.10 Mobile APP crash after scan the QR Code? =====
359 359  
360 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
702 +* Make sure you have input the correct Wallet address to generate QR Code.
703 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
704 +* Make sure your mobile app’s relevant permission are enabled.
705 +* Known: The Android 11 version may cause this kind of issue.
361 361  
362 -
363 -
364 -
365 -1.
366 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
367 -
368 -//This is caused by the server connection delay, which does not affect the normal use.//
369 -
370 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
371 -
372 -
373 -*
374 -*1. Mobile APP crash after scan the QR Code?
375 -* //Make sure you have input the correct Wallet address to generate QR Code.//
376 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
377 -* //Make sure your mobile app’s relevant permission are enabled.//
378 -* //Known: The Android 11 version may cause this kind of issue.//
379 -
380 380  1.
381 381  11. Why the frequency/region is not the same what I purchased?
382 382  
... ... @@ -448,4 +448,3 @@
448 448  
449 449  
450 450  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
451 -
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