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Summary

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1 1  
2 2  
3 -
4 4  (% style="text-align:center" %)
5 5  [[image:1651802206983-860.png||height="645" width="602"]]
6 6  
7 7  
7 +(((
8 +**HP0D Full Hotspot for Helium User Manual**
9 +)))
8 8  
9 9  
10 -**HP0D Full Hotspot for Helium User Manual**
11 11  
12 -[[image:1651802187690-980.png]]
13 13  
14 -Document Version: 1.1
15 15  
15 +{{toc/}}
16 16  
17 -|**Version**|**Description**|**Date**
18 -|1.0|Release|2022-Apr-8
19 -|1.1|Add trouble shootings|2022-Apr-24
20 -| | |
21 -| | |
22 -| | |
23 -| | |
24 24  
18 +==== 1. Introduction ====
25 25  
20 +===== 1.1 What is HP0D =====
26 26  
22 +(((
23 +(((
24 +(((
25 + The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi,
26 +)))
27 +)))
27 27  
28 -~1. Introduction
29 +(((
30 +(((
31 + Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges
32 +)))
33 +)))
29 29  
30 - 1.1 What is HP0D
35 +(((
36 +(((
37 + at low data rates.
38 +)))
39 +)))
40 +)))
31 31  
32 - The HP0D is an outdoor LoRaWAN Gateway. It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, optional 3G or 4G. The LoRa wireless allows users to send  data and reach extremely long ranges at low data rates.
42 +(((
43 +(((
44 +(((
45 +
46 +)))
47 +)))
48 +)))
33 33  
34 - HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol. HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining and connects max 2 x LoRaWAN servers at the same time**.
50 +(((
51 +(((
52 +(((
53 + HP0D has passed Helium Full Hotspot Approval. It supports the **miner feature from Helium** and has a built-in
54 +)))
55 +)))
35 35  
36 -**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use for Helium, user only needs to input HNT wallet address and use QR  Code to onboarding HP0D when it arrives.
57 +(((
58 +(((
59 + ATECC608 encryption chip. It can be used as a Helium Full Hotspot  for the project. It also supports Semtech
60 +)))
61 +)))
37 37  
38 - HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also customize the frequency bands to use in their own LoRaWAN network.
63 +(((
64 +(((
65 + packet forwarder and LoRaWAN Station connection, it is fully compatible with LoRaWAN protocol.
66 +)))
67 +)))
39 39  
69 +(((
70 +(((
71 + HP0D supports two LoRaWAN servers  at the same time, **users can use HP0D for helium mining**
72 +)))
73 +)))
74 +)))
40 40  
41 -1.2 Specifications
76 +(((
77 +(((
78 +(((
79 +**~ and connects max 2 x LoRaWAN servers at the same time**.
80 +)))
81 +)))
82 +)))
42 42  
43 -**~ Hardware System:**
84 +(((
85 +(((
86 +(((
87 +
88 +)))
89 +)))
90 +)))
44 44  
92 +(((
93 +(((
94 +(((
95 +**~ Dragino already paid HP0D $40 onboarding cost and $10 location cost for each HP0D**. It is ready to use
96 +)))
97 +)))
98 +
99 +(((
100 +(((
101 + for Helium, user only needs to input HNT wallet address and use QR Code to onboarding HP0D when it arrives.
102 +)))
103 +)))
104 +)))
105 +
106 +(((
107 +(((
108 +(((
109 +
110 +)))
111 +)))
112 +)))
113 +
114 +(((
115 +(((
116 +(((
117 + HP0D has pre-configured standard LoRaWAN frequency bands to use for different countries. Users can also
118 +)))
119 +)))
120 +
121 +(((
122 +(((
123 + customize the frequency bands to use in their own LoRaWAN network.
124 +)))
125 +)))
126 +)))
127 +
128 +
129 +===== 1.2 Specifications =====
130 +
131 +(((
132 +(((
133 +**~ Hardware System:**
134 +)))
135 +)))
136 +
137 +(((
138 +(((
45 45   Linux Part:
140 +)))
141 +)))
46 46  
47 -* Raspberry Pi 4
143 +* (((
144 +(((
145 +Raspberry Pi 4
146 +)))
147 +)))
48 48  
49 -**~ Interface:**
149 +(((
150 +(((
151 +**~ Interface:**
152 +)))
153 +)))
50 50  
51 -* 10M/100M RJ45 Ports x 1
52 -* LoRaWAN Wireless
53 -* Power Input: 12V 2A, DC
155 +* (((
156 +(((
157 +10M/100M RJ45 Ports x 1
158 +)))
159 +)))
160 +* (((
161 +(((
162 +LoRaWAN Wireless
163 +)))
164 +)))
165 +* (((
166 +(((
167 +Power Input: 12V 2A, DC
168 +)))
169 +)))
54 54  
55 -**~ Operating Condition:**
171 +(((
172 +(((
173 +**~ Operating Condition:**
174 +)))
175 +)))
56 56  
57 -* Work Temperature: -20 ~~ 65°C
58 -* Storage Temperature: -20 ~~ 65°C
59 -* Power Input: 12V 2A, DC
177 +* (((
178 +(((
179 +Work Temperature: -20 ~~ 65°C
180 +)))
181 +)))
182 +* (((
183 +(((
184 +Storage Temperature: -20 ~~ 65°C
185 +)))
186 +)))
187 +* (((
188 +(((
189 +Power Input: 12V 2A, DC
190 +)))
191 +)))
60 60  
61 -1.3 Features
193 +===== 1.3 Features =====
62 62  
63 63  * Open-Source Linux system
64 64  * RPi4 with 2G /4G or 8G RAM
... ... @@ -75,69 +75,164 @@
75 75  * Include prepaid $40 onboarding cost and $10 location cost.
76 76  * [[Remote.it remote management>>url:https://wiki.dragino.com/index.php?title=Reverse_SSH_Access#Use_Remote.it_service]].
77 77  
78 -1.4 Label info and login name
210 +===== 1.4 Label info and login name =====
79 79  
80 80  
81 81  (% style="text-align:center" %)
82 -[[image:1651803959860-394.png||height="653" width="490"]]
214 +[[image:1651803959860-394.png||height="500" width="375"]]
83 83  
84 84  
85 85  
218 +(((
219 +(((
86 86  **~ Label information:**
221 +)))
222 +)))
87 87  
224 +(((
225 +(((
226 +
227 +)))
228 +)))
88 88  
89 -**~ Device host name//~://**//      dragino-xxxxxx//
230 +(((
231 +(((
232 +**~ Device host name:**      (% class="mark" %)dragino-xxxxxx
233 +)))
234 +)))
90 90  
91 -**~ Band**//:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864//
236 +(((
237 +(((
238 +**~ Band**:  US915/AU915/AS923_1-AS923_4/KR920/EU868/IN865/RU864
239 +)))
240 +)))
92 92  
93 -**// Miner animal name//**//: xxx-xxx-xxx//
242 +(((
243 +(((
244 +**~ Miner animal name**: xxx-xxx-xxx
245 +)))
246 +)))
94 94  
95 -**// Miner address//**//:          112xxxxxx//
248 +(((
249 +(((
250 +**~ Miner address**:          112xxxxxx
251 +)))
252 +)))
96 96  
97 -**~ Eth MAC address**//: A8: 40: 41: EF: FE: CD//
254 +(((
255 +(((
256 +**~ Eth MAC address**: A8: 40: 41: EF: FE: CD
257 +)))
258 +)))
98 98  
99 -**~ Login**//:  root/d59f2d5b (the root is the Login account for the Web-UI and SSH.)//
260 +(((
261 +(((
262 +**~ Login**:  root/d59f2d5b ((% class="mark" %)the root is the Login account for the Web-UI and SSH.(%%))
263 +)))
264 +)))
100 100  
101 -**~ SN**//:  device serial number.//
266 +(((
267 +(((
268 +**~ SN**:  device serial number.
269 +)))
270 +)))
102 102  
103 103  
104 -2. Quick Start & Onboarding
273 +==== 2. Quick Start & Onboarding ====
105 105  
106 - The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after connecting to its Wi-Fi network, or via its WAN Ethernet port.
275 +(((
276 +(((
277 + The HP0D is configured as a Wi-Fi Access Point by factory default. You can access and configure the HPD after
278 +)))
107 107  
108 - 2.1  Connect HP0D Web UI
280 +(((
281 + connecting to its Wi-Fi network, or via its WAN Ethernet port.
282 +)))
283 +)))
109 109  
110 - 2.1.1 via HP0D’s Access Point.[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
285 +(% class="wikigeneratedid" id="H-2" %)
286 +(((
287 +
288 +)))
111 111  
112 - At the first boot of HP0D, it will auto generate a Wi-Fi network
290 +===== 2.1  Connect HP0D Web UI =====
113 113  
292 +====== 2.1.1 via HP0D’s Access Point. ======
114 114  
294 +(((
295 +(((
296 + At the first boot of HP0D, it will auto generate a Wi-Fi network[[image:1651804327535-321.png||height="325" style="float:right" width="199"]]
297 +)))
298 +)))
299 +
300 +(((
301 +(((
302 +
303 +)))
304 +)))
305 +
306 +(((
307 +(((
115 115   called           : **//HPD-dragino-xxxxxx//**
309 +)))
310 +)))
116 116  
312 +(((
313 +(((
117 117   with password:  **//dragino+dragino//**
315 +)))
316 +)))
118 118  
318 +(((
319 +(((
320 +
321 +)))
322 +)))
119 119  
324 +(((
325 +(((
326 +
327 +)))
328 +)))
120 120  
330 +(((
331 +(((
121 121   You can use a PC to connect to this Wi-Fi network. The PC will
333 +)))
334 +)))
122 122  
336 +(((
337 +(((
123 123   get an IP address 10.130.1.xxx and the HP0D has the default
339 +)))
340 +)))
124 124  
342 +(((
343 +(((
125 125   IP 10.130.1.1
345 +)))
346 +)))
126 126  
127 127  
349 +
128 128  (% style="text-align:center" %)
129 -[[image:1651804397792-591.png]]
351 +[[image:1651804397792-591.png||height="402" width="763"]]
130 130  
131 131  
132 132  
355 +====== 2.1.2 Connect via HP0D hostname ======
133 133  
134 -2.1.2 Connect via HP0D hostname
135 -
357 +(((
136 136   Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address. If your
359 +)))
137 137  
361 +(((
138 138   PC(Windows/Mac/Ubuntu) connect the same network with the HP0D, you can access the HP0D
363 +)))
139 139  
365 +(((
140 140   Web-UI via HP0D’s hostname.
367 +)))
141 141  
142 142  
143 143   Like: __**//http:~/~/dragino-4ba54a//**__
... ... @@ -147,245 +147,330 @@
147 147  [[image:1651804629009-699.png]]
148 148  
149 149  
150 -2.1.3 Connect via Ethernet Port
377 +====== 2.1.3 Connect via Ethernet Port ======
151 151  
152 -Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
379 +(((
380 +(((
381 + Connect the HP0D Ethernet port to your router and HP0D will obtain an IP address from your router. In the
382 +)))
383 +)))
153 153  
385 +(((
386 +(((
387 + router’s management portal, you should be able to find what IP address the router has assigned to the HP0D.
388 +)))
389 +)))
154 154  
155 -If you get the IP address form route, like~:// **10.130.2.42**,// you can use this IP address to connect the WEB UI or SSH access of HP0D.
391 +(((
392 +
393 +)))
156 156  
395 + If you get the IP address form route, like~:// (% class="mark" %)**10.130.2.42**(%%),// you can use this IP address to connect the WEB UI
396 +
397 + or SSH access of HP0D.
398 +
157 157  (% style="text-align:center" %)
158 158  [[image:1651804782523-623.png]]
159 159  
160 160  
161 161  
162 -1.
163 -11. Generate QR Code
404 +===== 2.2 Generate QR Code =====
164 164  
165 -Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
406 +(((
407 + Go to **Miner** ~-~-> **QR Generate**, input your Helium Wallet Address, and click Generate.
408 +)))
166 166  
167 -Note: After onboarding, this wallet will become owner of this hotspot.
410 +(((
411 + Note: After onboarding, this wallet will become owner of this hotspot.
412 +)))
168 168  
169 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image007.png]]
414 +(% style="text-align:center" %)
415 +[[image:image-20220506140312-1.png||height="435" width="438"]]
170 170  
171 171  
418 +===== 2.3 Onboarding Hotspot =====
172 172  
420 +(((
421 + ~1. Download the Helium Hotspot APP from the Apple or Google Play store.
422 +)))
173 173  
174 -1.
175 -11. Onboarding Hotspot
176 -1. Download the Helium Hotspot APP from the Apple or Google Play store.
424 +(((
425 + Note: the APP version need to be greater than 3.11.
426 +)))
177 177  
178 -Note: the APP version need to be greater than 3.11.
428 +(((
429 +
430 +)))
179 179  
432 +(((
433 + 2. To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose
434 +)))
180 180  
181 -1. [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image009.jpg]]
182 -To add a hotspot, select “Hotspot”. On this tab, click the ‘+ Add Hotspot’ in the mid where choose the ‘DRAGINO Miner HP0D’
436 +(((
437 + the ‘DRAGINO Miner HP0D’
438 +)))
183 183  
184 -1. Scan the QR Code you generated in the previous step.
440 + [[image:1651817186037-899.png||height="429" width="206"]] [[image:1651817194458-938.png||height="434" width="203"]]
185 185  
186 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image010.jpg]]
442 + 3. Scan the QR Code you generated in the previous step.
187 187  
444 +(% style="text-align:center" %)
445 +[[image:1651828211026-220.png||height="405" width="191"]]
188 188  
189 -1. Onboarding your device
447 + 4. Onboarding your device
190 190  
191 -Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of mobile to onboarding server might have issue.
449 + Mobile APP will get info from onboarding server. If MAC address doesn’t appear, it means the network connection of
192 192  
193 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image011.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image012.jpg]]
451 + mobile to onboarding server might have issue.
194 194  
453 + [[image:image-20220506141159-2.png||height="426" width="204"]] [[image:1651817529289-461.png||height="423" width="199"]]
195 195  
196 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image013.jpg]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image014.jpg]]
455 + [[image:1651828250802-391.png||height="437" width="205"]] [[image:1651828262668-768.png||height="433" width="204"]]
197 197  
198 198  
458 +5. Check onboarding status
199 199  
460 + You can check from mobile:
200 200  
201 -1. Check onboarding status
462 + [[image:1651828391664-884.png||height="413" width="197"]] [[image:1651828401011-970.png||height="412" width="193"]]
202 202  
203 -You can check from mobile:
464 + You can also see the hotspot status in below link:
204 204  
205 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image015.png]] [[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image016.jpg]]
466 + https:~/~/explorer.helium.com/hotspots/**//<(% class="mark" %)YOUR_HOTSPORT_KEY(%%)>//**
206 206  
207 -You can also see the hotspot status in below link:
468 + Example:
208 208  
209 -https:~/~/explorer.helium.com/hotspots/**//<YOUR_HOTSPORT_KEY>//**
470 + Green Synced means hotspot works normal.
210 210  
211 -Example:
472 +(% style="text-align:center" %)
473 +[[image:1651828427715-679.png||height="374" width="635"]]
212 212  
213 -Green Synced means hotspot works normal.
214 214  
215 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image017.png]]
476 +===== 2.4 Set the Port Forwarding =====
216 216  
478 +(((
479 + Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times
480 +)))
217 217  
482 +(((
483 + it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues
484 +)))
218 218  
486 +(((
487 + you may have.
488 +)))
219 219  
490 +(% style="text-align:center" %)
491 +[[image:1651828514449-658.png]]
220 220  
221 -1.
222 -11. Set the Port Forwarding
493 +(((
494 +
495 +)))
223 223  
224 -Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type. Other times it may be because of a router configuration or the internet is offline. This article aims to help resolve any issues you may have.
497 +(((
498 + Note: Please refer to more detailed Settings
499 +)))
225 225  
226 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image018.png]]
501 +(((
502 + [[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
503 +)))
227 227  
505 +(((
506 + [[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
507 +)))
228 228  
229 -Note: Please refer to more detailed Settings
230 230  
231 -[[https:~~/~~/docs.helium.com/troubleshooting/network-troubleshooting/>>url:https://docs.helium.com/troubleshooting/network-troubleshooting/]]
510 +==== 3. Check the configuration of HP0D ====
232 232  
233 -[[https:~~/~~/www.youtube.com/watch?v=GKusVC7ovrE>>url:https://www.youtube.com/watch?v=GKusVC7ovrE]]
512 +===== 3.1 LoRa frequency configuration =====
234 234  
514 +(% style="text-align:center" %)
515 +[[image:1651828687205-178.png||height="323" width="657"]]
235 235  
236 236  
237 237  
519 +===== 3.2 Check the LoRaWAN serveraddress =====
238 238  
239 -1. Check the configuration of HP0D
240 -11. LoRa frequency configuration
241 241  
242 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image019.png]]
522 +(% style="text-align:center" %)
523 +[[image:1651828703680-156.png||height="349" width="672"]]
243 243  
244 -1.
245 -11. Check the LoRaWAN serveraddress.
246 246  
247 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image020.png]]
526 +===== 3.3 Check Miner configuration =====
248 248  
528 +(% style="text-align:center" %)
529 +[[image:image-20220506181408-1.png||height="451" width="513"]]
249 249  
531 +**~ Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid**
250 250  
533 +**~ button of Update, and then wait 10mins to check here,**
251 251  
252 252  
536 +==== 4. Installation of Antenna ====
253 253  
538 +(((
539 + HP0D use Fiber Glass Antenna.
540 +)))
254 254  
542 +(% style="text-align:center" %)
543 +[[image:1651832158606-882.png]]
255 255  
545 +(((
546 +
547 +)))
256 256  
257 -1.
258 -11. Check Miner configuration
549 +(((
550 +
551 +)))
259 259  
260 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image021.png]]
553 +(((
554 + User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector
555 +)))
261 261  
262 -**Note: Check the Region and Height, the default height is greater than 1, if it is 1 please Click the mid button of Update, and then wait 10mins to check here,**
557 +(((
558 + to antenna and install as below:
559 +)))
263 263  
561 +(((
562 +(% style="text-align:center" %)
563 +[[image:1651832205608-998.png||height="349" width="198"]]
564 +)))
264 264  
566 +==== 5. SSH Access for Linux console ====
265 265  
568 +(((
569 + IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
570 +)))
266 266  
572 +(((
573 + Port:         22
574 +)))
267 267  
268 -1. Installation of Antenna
576 +(((
577 + User Name:      **root**
578 +)))
269 269  
270 -HP0D use Fiber Glass Antenna.
580 +(((
581 + Password:         **Randomly generated （(% class="mark" %)found on device’s label(%%) ）**
582 +)))
271 271  
272 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image022.png]]
584 +(((
585 +
586 +)))
273 273  
274 -User need to connect antenna cable’s SMA connector to the HP03 and connect N-Type connector to antenna and install as below:
588 +(((
589 + After logging in, you will be in the Linux console and can enter commands as shown below.
590 +)))
275 275  
592 +(% style="text-align:center" %)
593 +[[image:1651832284160-991.png]]
276 276  
277 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image023.png]]
278 278  
279 279  
280 280  
598 +==== 6. Trouble Shootings ====
281 281  
600 +===== 6.1 How to get a wallet address? =====
282 282  
283 -1. SSH Access for Linux console
602 +// // Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.
284 284  
285 -IP address:  IP address of HP0D or hostname of HP0D (Such as dragino-63920a)
286 286  
287 -Port:         22
605 +===== 6.2 Onboarding ~-~- Unable to access Web-UI ~-~-> Miner =====
288 288  
289 -User Name:      **root**
607 +(((
608 + User can login the HP0D, able to access other Web Pages except miner page
609 +)))
290 290  
291 -Password:         **Randomly generated （found on device’s label ）**
611 +(((
612 + If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.
613 +)))
292 292  
293 293  
294 -After logging in, you will be in the Linux console and can enter commands as shown below.
616 +===== 6.3 Onboarding ~-~- Some parameters in miner page show timeout =====
295 295  
296 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image024.png]]
618 +(% style="text-align:center" %)
619 +[[image:image-20220506182042-2.png||height="250" width="516"]]
297 297  
621 +(% style="text-align:center" %)
622 +[[image:1651832455372-647.png||height="224" width="520"]]
298 298  
299 299  
625 + HP0D is establish connection to Helium server and not finished. And you might see above.
300 300  
301 -1. Trouble Shootings
302 -11. How to get a wallet address?
627 + It might relate to the network where might up to 10mins
303 303  
304 -//Download the helium Hotspots APP on the Apple or Google Play store to generate own wallet.//
305 305  
630 +===== 6.4 Onboarding – Bad Gaterway =====
306 306  
307 -1.
308 -11. Onboarding ~-~- Unable to access Web-UI ~-~-> Miner
632 +(% style="text-align:center" %)
633 +[[image:1651832583790-633.png]]
309 309  
310 -//User can login the HP0D, able to access other Web Pages except miner page//
635 + This is caused by the process leads too long which just need to refresh the page.
311 311  
312 312  
313 -//If you first boot the device where you need to wait for 10 mins for initialization connection to Helium server.//
638 +6.5 Onboarding ~-~- Why did QR Code generate is aways fail?
314 314  
640 +(% style="text-align:center" %)
641 +[[image:image-20220506182424-3.png]]
315 315  
316 -1.
317 -11. Onboarding ~-~- Some parameters in miner page show timeout
643 + This may be related to the current block height, if the device is synchronizing to the latest height or if the
318 318  
319 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image025.png]]
645 + device block height is much lower than the current height as the above picture like '1 1', the QR code
320 320  
321 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image026.png]]
647 + generation may fail.
322 322  
323 -//HP0D is establish connection to Helium server and not finished. And you might see above.//
324 324  
325 -//It might relate to the network where might up to 10mins//
650 +===== 6.6 Onboarding ~-~- Why is the QR Code not quite the same as the manual? =====
326 326  
652 +(% style="text-align:center" %)
653 +[[image:1651832742262-209.png||height="297" width="365"]]
327 327  
328 -1.
329 -11. Onboarding – Bad Gaterway
655 + Please ensure that you enter the correct wallet address and that your network is up and running, the user can
330 330  
331 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image027.png]]
657 + click the button of ‘Clean’ to re-generate the QR Code.
332 332  
333 -//This is caused by the process leads too long which just need to refresh the page.//
334 334  
660 +===== 6.7 Onboarding – MAC address is ‘Unknown’ after scan QR Code =====
335 335  
336 -1.
337 -11. Onboarding ~-~- Why did QR Code generate is aways fail?
662 +(% style="text-align:center" %)
663 +[[image:1651832811038-780.png||height="462" width="216"]]
338 338  
339 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image028.png]]
665 + If you see the MAC Address shows the ‘Unknown’ where is due to the provision error,
340 340  
341 -This may be related to the current block height, if the device is synchronizing to the latest height or if the device block height is much lower than the current height as the above picture like '1 1', the QR code generation may fail
667 + please contact us to help you solve.
342 342  
343 343  
344 -1.
345 -11. Onboarding ~-~- Why is the QR Code not quite the same as the manual?
670 +===== 6.8 Onboarding – MAC address is being refreshed after scan QR Code =====
346 346  
347 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image029.png]]
672 +// // After scan QR Code, Mobile APP will connect Helium onboarding server and provide the
348 348  
349 -Please ensure that you enter the correct wallet address and that your network is up and running, the user can click the button of ‘Clean’ to re-generate the QR Code.
674 + public key/ wallet address to onboarding server. Server will return the match MAC address
350 350  
676 + for this hotspot.
351 351  
352 -1.
353 -11. Onboarding – MAC address is ‘Unknown’ after scan QR Code
354 354  
355 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image030.png]]
679 + If you don’t see MAC address, make sure your mobile has good internet connection.
356 356  
357 -If you see the MAC Address shows the ‘Unknown’ where is due to the provision error, please contact us to help you solve.
681 +(% style="text-align:center" %)
682 +[[image:1651832880009-473.png]]
358 358  
359 359  
360 -1.
361 -11. Onboarding – MAC address is being refreshed after scan QR Code
685 +===== 6.9 HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’ =====
362 362  
363 -//After scan QR Code, Mobile APP will connect Helium onboarding server and provide the public key/ wallet address to onboarding server. Server will return the match MAC address for this hotspot.//
687 + This is caused by the server connection delay, which does not affect the normal use.
364 364  
365 365  
366 -//If you don’t see MAC address, make sure your mobile has good internet connection.//
690 +(% style="text-align:center" %)
691 +[[image:1651832959907-357.png]]
367 367  
368 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image031.png]]
693 +===== 6.10 Mobile APP crash after scan the QR Code? =====
369 369  
695 +* Make sure you have input the correct Wallet address to generate QR Code.
696 +* Make sure your mobile app uses the same wallet address as the one to generate QR Code.
697 +* Make sure your mobile app’s relevant permission are enabled.
698 +* Known: The Android 11 version may cause this kind of issue.
370 370  
371 -
372 -
373 373  1.
374 -11. HP0D Web ~-~-> Miner ~-~-> Version shows ‘short’
375 -
376 -//This is caused by the server connection delay, which does not affect the normal use.//
377 -
378 -[[image:file:///C:/Users/93456/AppData/Local/Temp/msohtmlclip1/01/clip_image032.png]]
379 -
380 -
381 -*
382 -*1. Mobile APP crash after scan the QR Code?
383 -* //Make sure you have input the correct Wallet address to generate QR Code.//
384 -* //Make sure your mobile app uses the same wallet address as the one to generate QR Code.//
385 -* //Make sure your mobile app’s relevant permission are enabled.//
386 -* //Known: The Android 11 version may cause this kind of issue.//
387 -
388 -1.
389 389  11. Why the frequency/region is not the same what I purchased?
390 390  
391 391  //Each HP0D is inspected and configured prior to shipping.//
... ... @@ -393,7 +393,7 @@
393 393  //If your HP0D Web-UI – Miner region is not the same with the shell labels, please contact our support team that will solve this issue for you.//
394 394  
395 395  
396 -1.
708 +1.
397 397  11. Can use the frequency to a region where is not support?
398 398  
399 399  //Please make sure that the region supports this frequency, you can confirm the appropriate frequency through this link//
... ... @@ -401,7 +401,7 @@
401 401  [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
402 402  
403 403  
404 -1.
716 +1.
405 405  11. Can change the frequency of the HP0D Miner?
406 406  
407 407  //We do not recommend doing this, it may damage your device//
... ... @@ -456,5 +456,3 @@
456 456  
457 457  
458 458  The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
459 -
460 -
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