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Summary

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Title
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1 -DLOS8N Outdoor LoRaWAN Gateway
1 +DLOS8N - Outdoor LoRaWAN Gateway User Manual
Content
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3 3  
4 4  
5 5  
6 -**DLOS8N Outdoor LoRaWAN Gateway User Manual**
7 7  
8 8  
9 9  **Table of Contents：**
... ... @@ -13,20 +13,29 @@
13 13  
14 14  
15 15  
15 +
16 +
17 +
18 +
19 +
20 +
21 +
22 +
16 16  = 1. Introduction =
17 17  
18 18  == 1.1 What is the DLOS8N ==
19 19  
27 +
20 20  (((
21 -The DLOS8N is an (% style="color:#4f81bd" %)open source outdoor LoRaWAN Gateway. (% style="color:black" %)It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, 3G or 4G cellular. The LoRa wireless allows users to send data and reach extremely long ranges at low data-rates.
29 +The DLOS8N is an** (% style="color:#4f81bd" %)open source outdoor LoRaWAN Gateway(%%)**(% style="color:#4f81bd" %). (% style="color:black" %)It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, 3G or 4G cellular. The LoRa wireless allows users to send data and reach extremely long ranges at low data-rates.
22 22  )))
23 23  
24 24  (((
25 -DLOS8N supports (% style="color:#4f81bd" %)Semtech packet forwarder (% style="color:black" %)and (% style="color:#4f81bd" %)LoRaWAN Station connection, (% style="color:black" %)it is fully compatible with LoRaWAN protocol. DLOS8N includes a (% style="color:#4f81bd" %)SX1302 LoRaWAN concentrator.
33 +DLOS8N supports (% style="color:#4f81bd" %)**Semtech packet forwarder** (% style="color:black" %)and (% style="color:#4f81bd" %)**LoRaWAN Station connection**, (% style="color:black" %)it is fully compatible with LoRaWAN protocol. DLOS8N includes a (% style="color:#4f81bd" %)**SX1302 LoRaWAN concentrator.**
26 26  )))
27 27  
28 28  (((
29 -DLOS8N has (% style="color:#4f81bd" %)pre-configured standard LoRaWAN frequency bands (% style="color:black" %)to use for different countries.User can also customize the frequency bands to use in their own LoRaWAN network.
37 +DLOS8N has (% style="color:#4f81bd" %)**pre-configured standard LoRaWAN frequency bands** (% style="color:black" %)to use for different countries.User can also customize the frequency bands to use in their own LoRaWAN network.
30 30  )))
31 31  
32 32  (((
... ... @@ -34,13 +34,17 @@
34 34  )))
35 35  
36 36  (((
37 -DLOS8N supports (% style="color:#4f81bd" %) auto-provision (% style="color:black" %) for mass deployment and long term maintain. System intergrator can easily change the settings.
45 +DLOS8N supports (% style="color:#4f81bd" %)**auto-provision** (% style="color:black" %) for mass deployment and long term maintain. System intergrator can easily change the settings.
46 +
47 +
38 38  )))
39 39  
40 40  [[image:1652411526195-923.png||height="494" width="731"]]
41 41  
52 +
42 42  == 1.2 Specifications ==
43 43  
55 +
44 44  **Hardware System:**
45 45  
46 46  (((
... ... @@ -51,6 +51,7 @@
51 51  * 64MB RAM
52 52  * 16MB Flash
53 53  
66 +
54 54  **Interface:**
55 55  
56 56  * 10M/100M RJ45 Ports x 1
... ... @@ -62,6 +62,7 @@
62 62  * Mini-PCI E connector x 1
63 63  * SX1302 + 2 x SX1250
64 64  
78 +
65 65  **WiFi Spec:**
66 66  
67 67  * IEEE 802.11 b/g/n
... ... @@ -75,6 +75,7 @@
75 75  ** 11g 54M : -71dbm
76 76  ** 11n 20M : -67dbm
77 77  
92 +
78 78  **LoRa Spec:**
79 79  
80 80  * Up to -140 dBm sensitivity with SX1250 Tx/Rx front-end
... ... @@ -86,6 +86,7 @@
86 86  * Dynamic data-rate (DDR) adaptation
87 87  * True antenna diversity or simultaneous dual-band operation
88 88  
104 +
89 89  **Cellular 4G LTE (optional):**
90 90  
91 91  * Quectel: [[**EC25 LTE module**>>url:https://www.quectel.com/product/ec25minipcie.htm]]
... ... @@ -95,6 +95,7 @@
95 95  * Worldwide LTE,UMTS/HSPA+ and GSM/GPRS/EDGE coverage
96 96  * MIMO technology meets demands for data rate and link reliability in modem wireless communication systems
97 97  
114 +
98 98  **Power over Ethernet:**
99 99  
100 100  * IEEE 802.3af compliant.
... ... @@ -105,6 +105,8 @@
105 105  * Isolation level 4 KVrms.
106 106  * Enhanced surge protection
107 107  
125 +
126 +
108 108  == 1.3 Features ==
109 109  
110 110  * Open Source Embedded Linux system
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124 124  * Lighting Protection
125 125  * Power Consumption:12v ,300-500mA
126 126  
146 +
147 +
127 127  == 1.4 Hardware System Structure ==
128 128  
129 129  [[image:1652411641871-482.png||height="416" width="716"]]
130 130  
152 +
131 131  == 1.5 DLOS8N Applications ==
132 132  
133 133  [[image:1652411671209-920.png||height="618" width="650"]]
134 134  
157 +
135 135  == 1.6 LED Indicators ==
136 136  
137 137  [[image:1652411720670-489.png]]
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151 151  )))
152 152  * (((
153 153  (% style="color:red" %)**SOLID RED**: (% style="color:black" %)Device doesn’t have Internet connection.
177 +
178 +
179 +
180 +
154 154  )))
155 155  )))
156 156  
... ... @@ -160,10 +160,12 @@
160 160  
161 161  [[image:1652412859663-161.png||height="341" width="333"]]
162 162  
190 +
163 163  = 2. Access and Configure DLOS8N =
164 164  
165 165  The DLOS8N is configured as a WiFi Access Point by default. User can access and configure the DLOS8N after connecting to its WiFi network, or via its Ethernet port.
166 166  
195 +
167 167  == 2.1 Find IP address of DLOS8N ==
168 168  
169 169  === 2.1.1 Connect via WiFi ===
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178 178  
179 179  (((
180 180  User can use a PC to connect to this WiFi network. The PC will get an IP address 10.130.1.xxx and the DLOS8N has the default IP (% style="color:green" %)10.130.1.1
210 +
211 +
181 181  )))
182 182  
183 183  === 2.1.2 Connect via Ethernet with DHCP IP from router ===
... ... @@ -186,7 +186,9 @@
186 186  
187 187  
188 188  (((
189 -Alternatively, connect the DLOS8N Ethernet port to your router and DLOS8N will obtain an IP address from your router. In the router’s management portal, you should be able to find what IP address the router has assigned to the DLOS8N. You can also use this IP to connect.
220 +Alternatively, connect the DLOS8N Ethernet port to your router and DLOS8N will obtain an IP address from your router. In the router's management portal, you should be able to find what IP address the router has assigned to the DLOS8N. You can also use this IP to connect.
221 +
222 +
190 190  )))
191 191  
192 192  === 2.1.3 Connect via WiFi with DHCP IP from router ===
... ... @@ -196,10 +196,12 @@
196 196  
197 197  If the DLOS8N already connect to the router via WiFi, use can use the WiFi IP to connect to DLOS8N.
198 198  
232 +
199 199  === 2.1.4 Connect via Ethernet with fall back ip ===
200 200  
201 -The WAN port also has a [[fall back ip address>>path:#_I_configured_LPS8]] for access if user doesn’t connect to uplink router. Click [[here>>path:#_I_configured_LPS8]] to see how to configure.
235 +The WAN port also has a [[fall back ip address>>||anchor="H10.3IconfiguredDLOS8NforWiFiaccessandlostitsIP.Whattodonow3F"]] for access if user doesn't connect to uplink router. Click [[here>>||anchor="H10.3IconfiguredDLOS8NforWiFiaccessandlostitsIP.Whattodonow3F"]] to see how to configure.
202 202  
237 +
203 203  == 2.2 Access Configure Web UI ==
204 204  
205 205  **Web Interface**
... ... @@ -223,6 +223,7 @@
223 223  
224 224  [[image:1652414287022-223.png]]
225 225  
261 +
226 226  = 3. Typical Network Setup =
227 227  
228 228  == 3.1 Overview ==
... ... @@ -234,6 +234,8 @@
234 234  * **WiFi AP Mode**
235 235  * **Cellular Mode**
236 236  
273 +
274 +
237 237  == 3.2 Use WAN port to access Internet ==
238 238  
239 239  By default, the DLOS8N is set to use the WAN port to connect to an upstream network. When you connect the DLOS8N’s WAN port to an upstream router, DLOS8N will get an IP address from the router and have Internet access via the upstream router. The network status can be checked in the (% style="color:#4f81bd" %)**home page**:
... ... @@ -240,6 +240,7 @@
240 240  
241 241  [[image:1652420169255-959.png]]
242 242  
281 +
243 243  == 3.3 Access the Internet as a WiFi Client ==
244 244  
245 245  In the WiFi Client Mode, DLOS8N acts as a WiFi client and gets DHCP from an upstream router via WiFi.
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252 252  
253 253  (((
254 254  In the WiFi Survey Choose the WiFi AP, and input the Passphrase then click Save & Apply to connect.
294 +
295 +
255 255  )))
256 256  
257 257  == 3.4 Access the Internet via Cellular ==
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283 283  
284 284  (% style="color:red" %)**Note** *: For DLOS8N which doesn’t have the cellular module, this page will shows Cellular not detected.
285 285  
327 +
286 286  == 3.5 Check Internet connection ==
287 287  
288 288  In the (% style="color:#4f81bd" %)**home**(%%) page, we can check the Internet connection.
... ... @@ -293,6 +293,7 @@
293 293  
294 294  [[image:1652421351382-793.png||height="339" width="765"]]
295 295  
338 +
296 296  = 4. Example: Configure as a LoRaWAN gateway =
297 297  
298 298  DLOS8N is fully compatible with LoRaWAN protocol. It uses the legacy Semtech Packet forwarder to forward the LoRaWAN packets to server. The structure is as below.
... ... @@ -303,8 +303,9 @@
303 303  
304 304  This chapter describes how to use the DLOS8Nto work with
305 305  
306 -[[T>>url:https://www.thethingsnetwork.org/]]heThingsNetwork v3(T[[TN>>url:https://www.thethingsnetwork.org/]] v3[[)>>url:http://)]][[ LoRaWAN Server>>url:https://www.thethingsnetwork.org/]]  ([[www.thethingsnetwork.org>>url:http://www.thethingsnetwork.org/]])
349 +TheThingsNetwork v3(TTN v3)[[ LoRaWAN Server>>url:https://www.thethingsnetwork.org/]]  ([[www.thethingsnetwork.org>>url:http://www.thethingsnetwork.org/]])
307 307  
351 +
308 308  == 4.1 Create a gateway in TTN V3 Server ==
309 309  
310 310  (% style="color:#4f81bd" %)**Step 1: Get a Unique gateway ID.**
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358 358  
359 359  [[image:1652422509034-682.png||height="299" width="739"]]
360 360  
405 +
361 361  == 4.2 Configure DLOS8N to connect to TTN v3 ==
362 362  
363 363  (((
... ... @@ -384,6 +384,7 @@
384 384  
385 385  [[image:1652422703020-955.png||height="343" width="730"]]
386 386  
432 +
387 387  == 4.3 Configure frequency ==
388 388  
389 389  We also need to set the frequency plan in DLOS8N to match the end node we use, so to receive the LoRaWAN packets from the LoRaWAN sensor.
... ... @@ -395,6 +395,7 @@
395 395  
396 396   [[image:1652422763536-750.png||height="514" width="730"]]
397 397  
444 +
398 398  == 4.4 Add a LoRaWAN End Device ==
399 399  
400 400  (((
... ... @@ -477,6 +477,7 @@
477 477  
478 478  [[image:1652423277549-324.png||height="273" width="745"]]
479 479  
527 +
480 480  = 5. Web Configure Pages =
481 481  
482 482  == 5.1 Home ==
... ... @@ -485,6 +485,7 @@
485 485  
486 486  [[image:1652423418568-752.png||height="329" width="724"]]
487 487  
536 +
488 488  == 5.2 LoRa Settings ==
489 489  
490 490  === 5.2.1 LoRa ~-~-> LoRa ===
... ... @@ -506,9 +506,8 @@
506 506  
507 507  [[image:1652423554776-574.png||height="380" width="740"]]
508 508  
509 -Note *: See this instruction for how to customize frequency band:
558 +Note *: **[[See this instruction for how to customize frequency band>>doc:Main.How to customized LoRaWAN frequency band.WebHome]]**
510 510  
511 -[[http:~~/~~/wiki.dragino.com/index.php?title=Customized_Frequency_Band_for_Gateway>>url:http://wiki.dragino.com/index.php?title=Customized_Frequency_Band_for_Gateway]]
512 512  
513 513  === 5.2.2 LoRa ~-~-> ABP Decryption ===
514 514  
... ... @@ -515,14 +515,15 @@
515 515  The DLOS8N can communicate with LoRaWAN ABP End Node without the need of LoRaWAN server. It can be used in some cases such as:
516 516  
517 517  * No internet connection.
518 -* User wants to get data forward in gateway and forward to their server based on MQTT/HTTP, etc. (Combine ABP communication method and [[MQTT forward together>>http://8.211.40.43:8080/xwiki/bin/view/Main/MQTT%20Forward%20Instruction/]]).
566 +* User wants to get data forward in gateway and forward to their server based on MQTT/HTTP, etc. (Combine ABP communication method and [[MQTT forward together>>doc:Main.MQTT Forward Instruction.WebHome]]).
519 519  
520 520  (((
521 -Detail of this feature: [[Communication with ABP End Node>>http://8.211.40.43:8080/xwiki/bin/view/Main/Communicate%20with%20ABP%20End%20Node%20without%20LoRaWAN%20Network%20Server%20---%20LG308/]]
569 +Detail of this feature: **[[Communication with ABP End Node>>doc:Main.Communicate with ABP End Node without LoRaWAN Network Server --- LG308.WebHome]]**
522 522  )))
523 523  
524 524  [[image:1652423628833-467.png||height="357" width="755"]]
525 525  
574 +
526 526  == 5.3 LoRaWAN Settings ==
527 527  
528 528  === 5.3.1 LoRaWAN ~-~-> LoRaWAN ===
... ... @@ -537,14 +537,18 @@
537 537  
538 538  ~**: Packet filter is to drop the unwanted LoRaWAN packet, instruction see here:
539 539  
540 -See :[[Filter unwanted LoRaWAN packets>>http://8.211.40.43:8080/xwiki/bin/view/Main/Filter%20unwanted%20LoRaWAN%20packets/]]
589 +**See:** **[[Filter unwanted LoRaWAN packets>>doc:Main.Filter unwanted LoRaWAN packets.WebHome]]**
541 541  
591 +
542 542  === 5.3.2 LoRaWAN ~-~-> Amazon AWS-IoT ===
543 543  
544 544  [[image:1652428499323-384.png||height="275" width="723"]]
545 545  
596 +
546 546  (((
547 -Please see this instruction to know more detail and demo for how to connect to AWS-IoT LoRaWAN Core: [[http:~~/~~/wiki.dragino.com/index.php?title=Notes_for_AWS-IoT-Core>>url:http://wiki.dragino.com/index.php?title=Notes_for_AWS-IoT-Core]]
598 +Please see this instruction to know more detail and demo for how to connect to **[[AWS-IoT LoRaWAN Core>>doc:Main.AWS IoT Core for LoRaWAN.WebHome]].**
599 +
600 +
548 548  )))
549 549  
550 550  === 5.3.3 LoRaWAN ~-~-> LORIOT ===
... ... @@ -554,21 +554,22 @@
554 554  )))
555 555  
556 556  (((
557 -Instruction: [[http:~~/~~/wiki.dragino.com/index.php?title=Notes_for_LORIOT>>url:http://wiki.dragino.com/index.php?title=Notes_for_LORIOT]]
610 +Instruction: **[[Notes for LORIOT>>doc:Main.Notes for LORIOT.WebHome]]**
558 558  )))
559 559  
560 560  [[image:1652428648903-878.png||height="266" width="731"]]
561 561  
615 +
562 562  == 5.4 MQTT Settings ==
563 563  
564 564  If end nodes works in ABP mode, user can configure DLOS8N to transfer the data to MQTT broker,
565 565  
566 -Instruction:
620 +Instruction: **[[MQTT Forward Instruction>>doc:Main.MQTT Forward Instruction.WebHome]]**
567 567  
568 -[[http:~~/~~/wiki.dragino.com/index.php?title=Main_Page#MQTT_Forward_Instruction>>url:http://wiki.dragino.com/index.php?title=Main_Page#MQTT_Forward_Instruction]]
569 569  
570 570  [[image:1652428705046-212.png||height="417" width="733"]]
571 571  
625 +
572 572  == 5.5 System ==
573 573  
574 574  === 5.5.1 System ~-~-> System Overview ===
... ... @@ -577,6 +577,7 @@
577 577  
578 578  [[image:1652428773760-580.png||height="408" width="728"]]
579 579  
634 +
580 580  === 5.5.2 System ~-~-> General ( login settings) ===
581 581  
582 582  [[image:1652428861256-300.png||height="354" width="724"]]
... ... @@ -599,6 +599,8 @@
599 599  
600 600  (((
601 601  **__Port forwarding:__**Enable/Disable the HTTP and SSH access via WAN interface.
657 +
658 +
602 602  )))
603 603  
604 604  === 5.5.3 System ~-~-> Network ===
... ... @@ -625,6 +625,7 @@
625 625  
626 626  [[image:1652429430767-921.png||height="367" width="723"]]
627 627  
685 +
628 628  === 5.5.5 System ~-~-> Cellular ===
629 629  
630 630  While use the cellular as Backup WAN, device will use Cellular for internet connection while WAN port or WiFi is not valid and switch back to WAN port or WiFi after they recover.
... ... @@ -633,10 +633,12 @@
633 633  
634 634  (% style="color:red" %)Note *: For DLOS8N which doesn’t have the cellular module, this page will shows Cellular not detected.
635 635  
694 +
636 636  === 5.5.6 System ~-~-> Network Status ===
637 637  
638 638  [[image:1652429486609-208.png||height="415" width="728"]]
639 639  
699 +
640 640  === 5.5.7 System ~-~-> Remote Mgnt & Auto Provision ===
641 641  
642 642  Auto Provision is the feature for batch configure and remote management. It can be used in below two cases:
... ... @@ -654,12 +654,11 @@
654 654  )))
655 655  
656 656  
657 -R-SSH is for remote access device and management, introduction for how to use:
717 +R-SSH is for remote access device and management, introduction for how to use: **[[Remote Access Gateway>>doc:Main.Remote Access Gateway.WebHome]]**
658 658  
659 -[[http:~~/~~/wiki.dragino.com/index.php?title=Main_Page#Remote_Access_Gateway_via_Reverse_SSH>>url:http://wiki.dragino.com/index.php?title=Main_Page#Remote_Access_Gateway_via_Reverse_SSH]]
660 -
661 661  [[image:1652429624400-864.png||height="432" width="716"]]
662 662  
721 +
663 663  === 5.5.8 System ~-~-> Firmware Upgrade ===
664 664  
665 665  We keep improving the DLOS8N Linux side firmware for new features and bug fixes. Below are the links for reference.
... ... @@ -698,6 +698,7 @@
698 698  
699 699  (% style="color:red" %)**NOTE**(%%) : it is important to transfer the image in the /var directory, otherwise it may exceed the available flash size.
700 700  
760 +
701 701  === 5.5.9 System ~-~-> Reboot/Reset ===
702 702  
703 703  [[image:1652430197132-330.png||height="256" width="724"]]
... ... @@ -712,14 +712,29 @@
712 712  
713 713  Place to show what package has installed and possible to upgrade packages.
714 714  
775 +
715 715  == 5.6 LogRead ==
716 716  
717 717  === 5.6.1 LogRead ~-~-> LoRa Log ===
718 718  
719 -[[image:1652430356784-567.png||height="325" width="730"]]
720 720  
721 721  Show the frequency for LoRa Radio and traffics.
722 722  
783 +[[image:image-20220615204306-1.png||height="575" width="733"]]
784 +
785 +
786 +Show the IoT Server Connection State and FWD State
787 +
788 +[[image:image-20220616083933-1.png||height="556" width="729"]]
789 +
790 +DLOS8 can view GPS location in the Logread FWD State
791 +
792 +
793 +Show the Error logs, RxTxJson lorawan packages, and PULL State
794 +
795 +[[image:image-20220615205416-6.png||height="442" width="884"]]
796 +
797 +
723 723  === 5.6.2 LogRead ~-~-> System Log ===
724 724  
725 725  Show the system log
... ... @@ -730,12 +730,14 @@
730 730  
731 731  == 6.1 More instructions ==
732 732  
733 -[[http:~~/~~/wiki.dragino.com/index.php?title=Main_Page#LoRa.2FLoRaWAN_Gateway_Instruction>>url:http://wiki.dragino.com/index.php?title=Main_Page#LoRa.2FLoRaWAN_Gateway_Instruction]]
808 +[[LoRaWAN Gateway Instruction>>doc:Main.WebHome]](LoRaWAN Gateway)
734 734  
810 +
735 735  = 7. Linux System =
736 736  
737 737  The DLOS8N is based on the OpenWrt Linux system. It is open source, and users are free to configure and modify the Linux settings.
738 738  
815 +
739 739  == 7.1 SSH Access for Linux console ==
740 740  
741 741  User can access the Linux console via the SSH protocol. Make sure your PC and the DLOS8N are connected to the same network, then use a SSH tool (such as [[putty>>url:http://www.chiark.greenend.org.uk/~~sgtatham/putty/download.html]] in Windows) to access it.
... ... @@ -756,6 +756,7 @@
756 756  
757 757  [[image:1652431609193-637.png||height="214" width="732"]]
758 758  
836 +
759 759  == 7.2 Edit and Transfer files ==
760 760  
761 761  (((
... ... @@ -855,17 +855,16 @@
855 855  == 9.1 How can I configure for a customized frequency band? ==
856 856  
857 857  (((
858 -See below link for how to customize frequency band:
936 +See below link for how to customize frequency band: **[[How to customized LoRaWAN frequency band>>doc:Main.How to customized LoRaWAN frequency band.WebHome]]**
859 859  )))
860 860  
861 861  (((
862 -[[http:~~/~~/wiki.dragino.com/index.php?title=Customized_Frequency_Band_for_Gateway>>url:http://wiki.dragino.com/index.php?title=Customized_Frequency_Band_for_Gateway]]
940 +
863 863  )))
864 864  
865 -
866 866  == 9.2 Can I connect DLOS8N to LORIOT? ==
867 867  
868 -Yes, the set up instruction is here: [[http:~~/~~/wiki.dragino.com/index.php?title=Notes_for_LORIOT>>url:http://wiki.dragino.com/index.php?title=Notes_for_LORIOT]]
945 +Yes, the set up instruction is here: **[[Notes for LORIOT>>doc:Main.Notes for LORIOT.WebHome]]**
869 869  
870 870  
871 871  == 9.3 Can I make my own firmware for the gateway, where can I find the source code? ==
... ... @@ -912,14 +912,13 @@
912 912  == 10.2 How to recover the DLOS8N if the firmware crashes ==
913 913  
914 914  (((
915 -Please follow this instruction to recover your gateway:
992 +Please follow this instruction to recover your gateway:  **[[Recover Gateway>>doc:Main.How to Recover Gateway if can't access it.WebHome]]**
916 916  )))
917 917  
918 918  (((
919 -[[http:~~/~~/wiki.dragino.com/index.php?title=Recover_Gateway>>url:http://wiki.dragino.com/index.php?title=Recover_Gateway]]
996 +
920 920  )))
921 921  
922 -
923 923  == 10.3 I configured DLOS8N for WiFi access and lost its IP. What to do now? ==
924 924  
925 925  [[image:1652435238615-272.png||height="247" width="727"]]
... ... @@ -933,9 +933,9 @@
933 933  
934 934  Steps to connect via fall back IP:
935 935  
936 -~1. Connect PC’s Ethernet port to DLOS8N’s WAN port
1012 +~1. Connect PC's Ethernet port to DLOS8N's WAN port
937 937  
938 -2. Configure PC’s Ethernet port has
1014 +2. Configure PC's Ethernet port has
939 939   IP: 172.31.255.253 and
940 940   Netmask: 255.255.255.252
941 941  
... ... @@ -981,14 +981,16 @@
981 981  **Dimension and weight**:
982 982  )))
983 983  
984 -* Device Size: 12 x 12 x 3 cm
985 -* Weight: 187g
986 -* Package Size: 14.5 x 13.5 x 6 cm
987 -* Weight: 300g
1060 +* Device Size: 26 x 9 x 8.5 cm
1061 +* Weight: 450g
1062 +* Package Size: 49 x 19.5 x x 19Package Size: 4912 cm
1063 +* Weight: 2.5kg
988 988  
1065 +
1066 +
989 989  = 13. Support =
990 990  
991 -* Try to see if your questions already answered in the [[wiki>>url:http://wiki.dragino.com/]].
1069 +* Try to see if your questions already answered in the [[wiki>>doc:Main.WebHome]].
992 992  * Support is provided Monday to Friday, from 09:00 to 18:00 GMT+8.
993 993  Due to different timezones we cannot offer live support. However, your questions will be answered as soon as possible in the before mentioned schedule.
994 994  * Provide as much information as possible regarding your enquiry (product models, accurately describe your problem and steps to replicate it etc) and send a mail to:[[support@dragino.com>>url:file:///C:/Users/11315/Documents/D:/Projects/LoRa%20Product%20Line/LG308%20Picocell%20Gateway/LG308/LG308%20%25E8%25AF%25B4%25E6%2598%258E%25E4%25B9%25A6/support@dragino.com]]
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