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Details

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Title

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1		-DLOS8N
	1	+DLOS8N - Outdoor LoRaWAN Gateway User Manual

Content

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1		-
2		-
3	3	(% style="text-align:center" %)
4	4	[[image:1652409757234-446.png||height="399" width="399"]]
5	5
6	6
7	7
8		-**DLOS8N Outdoor LoRaWAN Gateway User Manual**
9	9
10	10
11	11	**Table of Contents：**
...	...	@@ -15,20 +15,29 @@
15	15
16	16
17	17
	15	+
	16	+
	17	+
	18	+
	19	+
	20	+
	21	+
	22	+
18	18	= 1. Introduction =
19	19
20	20	== 1.1 What is the DLOS8N ==
21	21
	27	+
22	22	(((
23		-The DLOS8N is an (% style="color:#4f81bd" %)open source outdoor LoRaWAN Gateway. (% style="color:black" %)It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, 3G or 4G cellular. The LoRa wireless allows users to send data and reach extremely long ranges at low data-rates.
	29	+The DLOS8N is an** (% style="color:#4f81bd" %)open source outdoor LoRaWAN Gateway(%%)**(% style="color:#4f81bd" %). (% style="color:black" %)It lets you bridge LoRa wireless network to an IP network via WiFi, Ethernet, 3G or 4G cellular. The LoRa wireless allows users to send data and reach extremely long ranges at low data-rates.
24	24	)))
25	25
26	26	(((
27		-DLOS8N supports (% style="color:#4f81bd" %)Semtech packet forwarder (% style="color:black" %)and (% style="color:#4f81bd" %)LoRaWAN Station connection, (% style="color:black" %)it is fully compatible with LoRaWAN protocol. DLOS8N includes a (% style="color:#4f81bd" %)SX1302 LoRaWAN concentrator.
	33	+DLOS8N supports (% style="color:#4f81bd" %)**Semtech packet forwarder** (% style="color:black" %)and (% style="color:#4f81bd" %)**LoRaWAN Station connection**, (% style="color:black" %)it is fully compatible with LoRaWAN protocol. DLOS8N includes a (% style="color:#4f81bd" %)**SX1302 LoRaWAN concentrator.**
28	28	)))
29	29
30	30	(((
31		-DLOS8N has (% style="color:#4f81bd" %)pre-configured standard LoRaWAN frequency bands (% style="color:black" %)to use for different countries.User can also customize the frequency bands to use in their own LoRaWAN network.
	37	+DLOS8N has (% style="color:#4f81bd" %)**pre-configured standard LoRaWAN frequency bands** (% style="color:black" %)to use for different countries.User can also customize the frequency bands to use in their own LoRaWAN network.
32	32	)))
33	33
34	34	(((
...	...	@@ -36,10 +36,12 @@
36	36	)))
37	37
38	38	(((
39		-DLOS8N supports (% style="color:#4f81bd" %) auto-provision (% style="color:black" %) for mass deployment and long term maintain. System intergrator can easily change the settings.
	45	+DLOS8N supports (% style="color:#4f81bd" %)**auto-provision** (% style="color:black" %) for mass deployment and long term maintain. System intergrator can easily change the settings.
	46	+
	47	+
40	40	)))
41	41
42		-[[image:1652411526195-923.png]]
	50	+[[image:1652411526195-923.png||height="494" width="731"]]
43	43
44	44	== 1.2 Specifications ==
45	45
...	...	@@ -236,6 +236,9 @@
236	236	* **WiFi AP Mode**
237	237	* **Cellular Mode**
238	238
	247	+
	248	+
	249	+
239	239	== 3.2 Use WAN port to access Internet ==
240	240
241	241	By default, the DLOS8N is set to use the WAN port to connect to an upstream network. When you connect the DLOS8N’s WAN port to an upstream router, DLOS8N will get an IP address from the router and have Internet access via the upstream router. The network status can be checked in the (% style="color:#4f81bd" %)**home page**:
...	...	@@ -242,6 +242,7 @@
242	242
243	243	[[image:1652420169255-959.png]]
244	244
	256	+
245	245	== 3.3 Access the Internet as a WiFi Client ==
246	246
247	247	In the WiFi Client Mode, DLOS8N acts as a WiFi client and gets DHCP from an upstream router via WiFi.
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254	254
255	255	(((
256	256	In the WiFi Survey Choose the WiFi AP, and input the Passphrase then click Save & Apply to connect.
	269	+
	270	+
257	257	)))
258	258
259	259	== 3.4 Access the Internet via Cellular ==
...	...	@@ -267,41 +267,49 @@
267	267	[[image:1652420606018-181.png]]
268	268
269	269
	284	+(((
270	270	[[image:1652420718132-929.png||height="427" width="727"]]
	286	+)))
271	271
272	272	(((
273	273	The set up page is (% style="color:#4f81bd" %)**System ~-~-> Cellular**
274	274	)))
275	275
276		-
277	277	(((
278	278	While use the cellular as Backup WAN, device will use Cellular for internet connection while WAN port or WiFi is not valid and switch back to WAN port or WiFi after they recover.
279	279	)))
280	280
	296	+(((
281	281	[[image:1652421032117-341.png||height="329" width="752"]]
	298	+)))
282	282
283	283	(% style="color:red" %)**Note** *: For DLOS8N which doesn’t have the cellular module, this page will shows Cellular not detected.
284	284
	302	+
285	285	== 3.5 Check Internet connection ==
286	286
287	287	In the (% style="color:#4f81bd" %)**home**(%%) page, we can check the Internet connection.
288	288
289	289	* GREEN Tick ​​​​ [[image:1652436675869-206.png||height="14" width="15"]] : This interface has Internet connection.
290		-* Yellow Tick   [[image:1652436705761-420.png||height="15" width="15"]] : This interface has IP address but don’t use it for internet connection.
	308	+* Yellow  Tick  [[image:1652436705761-420.png||height="15" width="15"]] : This interface has IP address but don’t use it for internet connection.
291	291	* RED Cross    [[image:1652436787176-950.png||height="14" width="15"]] : This interface doesn’t connected.
292	292
293	293	[[image:1652421351382-793.png||height="339" width="765"]]
294	294
	313	+
295	295	= 4. Example: Configure as a LoRaWAN gateway =
296	296
297	297	DLOS8N is fully compatible with LoRaWAN protocol. It uses the legacy Semtech Packet forwarder to forward the LoRaWAN packets to server. The structure is as below.
298	298
	318	+(((
299	299	[[image:image-20220513140429-1.png||height="565" width="824"]]
	320	+)))
300	300
301	301	This chapter describes how to use the DLOS8Nto work with
302	302
303		-[[T>>url:https://www.thethingsnetwork.org/]]heThingsNetwork v3(T[[TN>>url:https://www.thethingsnetwork.org/]] v3[[)>>url:http://)]][[ LoRaWAN Server>>url:https://www.thethingsnetwork.org/]]  ([[www.thethingsnetwork.org>>url:http://www.thethingsnetwork.org/]])
	324	+TheThingsNetwork v3(TTN v3)[[ LoRaWAN Server>>url:https://www.thethingsnetwork.org/]]  ([[www.thethingsnetwork.org>>url:http://www.thethingsnetwork.org/]])
304	304
	326	+
305	305	== 4.1 Create a gateway in TTN V3 Server ==
306	306
307	307	(% style="color:#4f81bd" %)**Step 1: Get a Unique gateway ID.**
...	...	@@ -310,11 +310,12 @@
310	310	Every DLOS8N has a unique gateway id. The ID can be found at LoRaWAN page:
311	311	)))
312	312
	335	+(((
313	313	[[image:1652421929753-168.png||height="403" width="739"]]
	337	+)))
314	314
315		-The example gateway id is: a840411e96744154
	339	+The example gateway id is: **a840411e96744154**
316	316
317		-
318	318	(% style="color:#4f81bd" %)**Step 2: Sign up a user account in TTN server**
319	319
320	320	[[**https:~~/~~/account.thethingsnetwork.org/register**>>url:https://account.thethingsnetwork.org/register]]
...	...	@@ -321,12 +321,12 @@
321	321
322	322	[[image:1652422127479-258.png||height="346" width="738"]]
323	323
324		-
325	325	(% style="color:#4f81bd" %)**Step 3: Choose the TTNv3 Cluster Picker**
326	326
	349	+(((
327	327	[[image:1652422142236-792.png||height="356" width="737"]]
	351	+)))
328	328
329		-
330	330	(% style="color:red" %)**Note: Choose the cluster corresponds to a specific Gateway server address**
331	331
332	332	* Europe 1 (% style="color:red" %)corresponding Gateway server address: (% style="color:black" %)eu1.cloud.thethings.network
...	...	@@ -346,19 +346,28 @@
346	346
347	347	[[image:1652422479876-297.png||height="398" width="729"]]
348	348
	372	+(((
349	349	(% style="color:red" %)**Notice: **Gateway Server address must match the gateway configuration, otherwise you will have problem for End Node to join the network.
	374	+)))
350	350
351	351	After creating the gateway, you can see the gateway info, as below.
352	352
353	353	[[image:1652422509034-682.png||height="299" width="739"]]
354	354
	380	+
355	355	== 4.2 Configure DLOS8N to connect to TTN v3 ==
356	356
	383	+(((
357	357	You can now configure the DLOS8N to let it connect to TTN network V3.
	385	+)))
358	358
	387	+(((
359	359	Make sure your DLOS8N has a working Internet Connection first.
	389	+)))
360	360
	391	+(((
361	361	Choose the right server provider and click (% style="color:#4f81bd" %)**Save&Apply**
	393	+)))
362	362
363	363	[[image:1652422624783-580.png||height="327" width="729"]]
364	364
...	...	@@ -372,6 +372,7 @@
372	372
373	373	[[image:1652422703020-955.png||height="343" width="730"]]
374	374
	407	+
375	375	== 4.3 Configure frequency ==
376	376
377	377	We also need to set the frequency plan in DLOS8N to match the end node we use, so to receive the LoRaWAN packets from the LoRaWAN sensor.
...	...	@@ -383,6 +383,7 @@
383	383
384	384	[[image:1652422763536-750.png||height="514" width="730"]]
385	385
	419	+
386	386	== 4.4 Add a LoRaWAN End Device ==
387	387
388	388	(((
...	...	@@ -413,24 +413,15 @@
413	413
414	414	[[image:1652422840936-838.png]]
415	415
416		-
417	417	(((
418	418	(% style="color:red" %)Note: You may be able to change these codes in a device by using a configuration facility on the device e.g. the LT-22222 uses a serial port access and a series of AT commands.  Changing the codes may be necessary in the case where you have to use codes assigned by a LoRa WAN server.
419	419	)))
420	420
421	421	(((
422		-
423		-)))
424		-
425		-(((
426	426	For the TTN v3 server, you can use the codes set in the device as in the following example.
427	427	)))
428	428
429	429	(((
430		-
431		-)))
432		-
433		-(((
434	434	Select **Add Application** to open the screen below.
435	435	)))
436	436
...	...	@@ -446,7 +446,6 @@
446	446	Select OTAA activation mode
447	447	)))
448	448
449		-
450	450	(((
451	451	The LoRaWAN version for your device should be provided by the manufacturer in a datasheet as LoRaWAN version or LoRaWAN specification. The most commonly used LoRaWAN versions are v1.0.2 and v1.0.3.
452	452	)))
...	...	@@ -465,7 +465,6 @@
465	465	Finally, Application layer settings input the corresponding AppKey. Before saving the configuration, check that the data matches the device.
466	466	)))
467	467
468		-
469	469	(((
470	470	(% style="color:#4f81bd" %)**Step 2**: (% style="color:black" %)Power on LT-22222-L device and it will automatically join the TTN network. After joining successfully, it will start to upload messages to the TTN v3. Select the Live data tab and you will see the data appearing in the panel.
471	471	)))
...	...	@@ -476,6 +476,7 @@
476	476
477	477	[[image:1652423277549-324.png||height="273" width="745"]]
478	478
	502	+
479	479	= 5. Web Configure Pages =
480	480
481	481	== 5.1 Home ==
...	...	@@ -484,6 +484,7 @@
484	484
485	485	[[image:1652423418568-752.png||height="329" width="724"]]
486	486
	511	+
487	487	== 5.2 LoRa Settings ==
488	488
489	489	=== 5.2.1 LoRa ~-~-> LoRa ===
...	...	@@ -505,9 +505,8 @@
505	505
506	506	[[image:1652423554776-574.png||height="380" width="740"]]
507	507
508		-Note *: See this instruction for how to customize frequency band:
	533	+Note *: **[[See this instruction for how to customize frequency band>>doc:Main.How to customized LoRaWAN frequency band.WebHome]]**
509	509
510		-[[http:~~/~~/wiki.dragino.com/index.php?title=Customized_Frequency_Band_for_Gateway>>url:http://wiki.dragino.com/index.php?title=Customized_Frequency_Band_for_Gateway]]
511	511
512	512	=== 5.2.2 LoRa ~-~-> ABP Decryption ===
513	513
...	...	@@ -514,14 +514,15 @@
514	514	The DLOS8N can communicate with LoRaWAN ABP End Node without the need of LoRaWAN server. It can be used in some cases such as:
515	515
516	516	* No internet connection.
517		-* User wants to get data forward in gateway and forward to their server based on MQTT/HTTP, etc. (Combine ABP communication method and [[MQTT forward together>>http://8.211.40.43:8080/xwiki/bin/view/Main/MQTT%20Forward%20Instruction/]]).
	541	+* User wants to get data forward in gateway and forward to their server based on MQTT/HTTP, etc. (Combine ABP communication method and [[MQTT forward together>>doc:Main.MQTT Forward Instruction.WebHome]]).
518	518
519	519	(((
520		-Detail of this feature: [[Communication with ABP End Node>>http://8.211.40.43:8080/xwiki/bin/view/Main/Communicate%20with%20ABP%20End%20Node%20without%20LoRaWAN%20Network%20Server%20---%20LG308/]]
	544	+Detail of this feature: **[[Communication with ABP End Node>>doc:Main.Communicate with ABP End Node without LoRaWAN Network Server --- LG308.WebHome]]**
521	521	)))
522	522
523	523	[[image:1652423628833-467.png||height="357" width="755"]]
524	524
	549	+
525	525	== 5.3 LoRaWAN Settings ==
526	526
527	527	=== 5.3.1 LoRaWAN ~-~-> LoRaWAN ===
...	...	@@ -536,14 +536,18 @@
536	536
537	537	~**: Packet filter is to drop the unwanted LoRaWAN packet, instruction see here:
538	538
539		-See :[[Filter unwanted LoRaWAN packets>>http://8.211.40.43:8080/xwiki/bin/view/Main/Filter%20unwanted%20LoRaWAN%20packets/]]
	564	+**See:** **[[Filter unwanted LoRaWAN packets>>doc:Main.Filter unwanted LoRaWAN packets.WebHome]]**
540	540
	566	+
541	541	=== 5.3.2 LoRaWAN ~-~-> Amazon AWS-IoT ===
542	542
543	543	[[image:1652428499323-384.png||height="275" width="723"]]
544	544
	571	+
545	545	(((
546		-Please see this instruction to know more detail and demo for how to connect to AWS-IoT LoRaWAN Core: [[http:~~/~~/wiki.dragino.com/index.php?title=Notes_for_AWS-IoT-Core>>url:http://wiki.dragino.com/index.php?title=Notes_for_AWS-IoT-Core]]
	573	+Please see this instruction to know more detail and demo for how to connect to **[[AWS-IoT LoRaWAN Core>>doc:Main.AWS IoT Core for LoRaWAN.WebHome]].**
	574	+
	575	+
547	547	)))
548	548
549	549	=== 5.3.3 LoRaWAN ~-~-> LORIOT ===
...	...	@@ -553,21 +553,22 @@
553	553	)))
554	554
555	555	(((
556		-Instruction: [[http:~~/~~/wiki.dragino.com/index.php?title=Notes_for_LORIOT>>url:http://wiki.dragino.com/index.php?title=Notes_for_LORIOT]]
	585	+Instruction: **[[Notes for LORIOT>>doc:Main.Notes for LORIOT.WebHome]]**
557	557	)))
558	558
559	559	[[image:1652428648903-878.png||height="266" width="731"]]
560	560
	590	+
561	561	== 5.4 MQTT Settings ==
562	562
563	563	If end nodes works in ABP mode, user can configure DLOS8N to transfer the data to MQTT broker,
564	564
565		-Instruction:
	595	+Instruction: **[[MQTT Forward Instruction>>doc:Main.MQTT Forward Instruction.WebHome]]**
566	566
567		-[[http:~~/~~/wiki.dragino.com/index.php?title=Main_Page#MQTT_Forward_Instruction>>url:http://wiki.dragino.com/index.php?title=Main_Page#MQTT_Forward_Instruction]]
568	568
569	569	[[image:1652428705046-212.png||height="417" width="733"]]
570	570
	600	+
571	571	== 5.5 System ==
572	572
573	573	=== 5.5.1 System ~-~-> System Overview ===
...	...	@@ -576,6 +576,7 @@
576	576
577	577	[[image:1652428773760-580.png||height="408" width="728"]]
578	578
	609	+
579	579	=== 5.5.2 System ~-~-> General ( login settings) ===
580	580
581	581	[[image:1652428861256-300.png||height="354" width="724"]]
...	...	@@ -593,21 +593,15 @@
593	593	)))
594	594
595	595	(((
596		-
597		-)))
598		-
599		-(((
600	600	**__Timezone:__**Set device timezone.
601	601	)))
602	602
603	603	(((
	631	+**__Port forwarding:__**Enable/Disable the HTTP and SSH access via WAN interface.
	632	+
604	604
605	605	)))
606	606
607		-(((
608		-**__Port forwarding:__**Enable/Disable the HTTP and SSH access via WAN interface.
609		-)))
610		-
611	611	=== 5.5.3 System ~-~-> Network ===
612	612
613	613	[[image:1652429149053-824.png||height="467" width="725"]]
...	...	@@ -622,6 +622,8 @@
622	622
623	623	(((
624	624	__**WiFi Settings:**__Setting for DLOS8N WiFi IP when use it as WiFi Client
	650	+
	651	+
625	625	)))
626	626
627	627	=== 5.5.4 System ~-~-> WiFi ===
...	...	@@ -657,13 +657,13 @@
657	657
658	658	Please see this document for detail:
659	659
	687	+(((
660	660	[[http:~~/~~/www.dragino.com/downloads/index.php?dir=LoRa_Gateway/LPS8/Firmware/Application_Note/&file=Auto-update-feature.pdf>>url:http://www.dragino.com/downloads/index.php?dir=LoRa_Gateway/LPS8/Firmware/Application_Note/&file=Auto-update-feature.pdf]]
	689	+)))
661	661
662	662
663		-R-SSH is for remote access device and management, introduction for how to use:
	692	+R-SSH is for remote access device and management, introduction for how to use: **[[Remote Access Gateway>>doc:Main.Remote Access Gateway.WebHome]]**
664	664
665		-[[http:~~/~~/wiki.dragino.com/index.php?title=Main_Page#Remote_Access_Gateway_via_Reverse_SSH>>url:http://wiki.dragino.com/index.php?title=Main_Page#Remote_Access_Gateway_via_Reverse_SSH]]
666		-
667	667	[[image:1652429624400-864.png||height="432" width="716"]]
668	668
669	669
...	...	@@ -705,6 +705,7 @@
705	705
706	706	(% style="color:red" %)**NOTE**(%%) : it is important to transfer the image in the /var directory, otherwise it may exceed the available flash size.
707	707
	735	+
708	708	=== 5.5.9 System ~-~-> Reboot/Reset ===
709	709
710	710	[[image:1652430197132-330.png||height="256" width="724"]]
...	...	@@ -719,14 +719,29 @@
719	719
720	720	Place to show what package has installed and possible to upgrade packages.
721	721
	750	+
722	722	== 5.6 LogRead ==
723	723
724	724	=== 5.6.1 LogRead ~-~-> LoRa Log ===
725	725
726		-[[image:1652430356784-567.png||height="325" width="730"]]
727	727
728	728	Show the frequency for LoRa Radio and traffics.
729	729
	758	+[[image:image-20220615204306-1.png||height="575" width="733"]]
	759	+
	760	+
	761	+Show the IoT Server Connection State and FWD State
	762	+
	763	+[[image:image-20220616083933-1.png||height="556" width="729"]]
	764	+
	765	+DLOS8 can view GPS location in the Logread FWD State
	766	+
	767	+
	768	+Show the Error logs, RxTxJson lorawan packages, and PULL State
	769	+
	770	+[[image:image-20220615205416-6.png||height="442" width="884"]]
	771	+
	772	+
730	730	=== 5.6.2 LogRead ~-~-> System Log ===
731	731
732	732	Show the system log
...	...	@@ -737,12 +737,14 @@
737	737
738	738	== 6.1 More instructions ==
739	739
740		-[[http:~~/~~/wiki.dragino.com/index.php?title=Main_Page#LoRa.2FLoRaWAN_Gateway_Instruction>>url:http://wiki.dragino.com/index.php?title=Main_Page#LoRa.2FLoRaWAN_Gateway_Instruction]]
	783	+[[LoRaWAN Gateway Instruction>>doc:Main.WebHome]](LoRaWAN Gateway)
741	741
	785	+
742	742	= 7. Linux System =
743	743
744	744	The DLOS8N is based on the OpenWrt Linux system. It is open source, and users are free to configure and modify the Linux settings.
745	745
	790	+
746	746	== 7.1 SSH Access for Linux console ==
747	747
748	748	User can access the Linux console via the SSH protocol. Make sure your PC and the DLOS8N are connected to the same network, then use a SSH tool (such as [[putty>>url:http://www.chiark.greenend.org.uk/~~sgtatham/putty/download.html]] in Windows) to access it.
...	...	@@ -763,6 +763,7 @@
763	763
764	764	[[image:1652431609193-637.png||height="214" width="732"]]
765	765
	811	+
766	766	== 7.2 Edit and Transfer files ==
767	767
768	768	(((
...	...	@@ -791,18 +791,10 @@
791	791	)))
792	792
793	793	(((
794		-
795		-)))
796		-
797		-(((
798	798	The Linux system uses around 8MB ~~10MB flash size which means there is not much room for user to store data in the DLOS8N flash.
799	799	)))
800	800
801	801	(((
802		-
803		-)))
804		-
805		-(((
806	806	You can use an external USB flash memory device to extend the size of flash memory for storage.
807	807	)))
808	808
...	...	@@ -870,17 +870,16 @@
870	870	== 9.1 How can I configure for a customized frequency band? ==
871	871
872	872	(((
873		-See below link for how to customize frequency band:
	911	+See below link for how to customize frequency band: **[[How to customized LoRaWAN frequency band>>doc:Main.How to customized LoRaWAN frequency band.WebHome]]**
874	874	)))
875	875
876	876	(((
877		-[[http:~~/~~/wiki.dragino.com/index.php?title=Customized_Frequency_Band_for_Gateway>>url:http://wiki.dragino.com/index.php?title=Customized_Frequency_Band_for_Gateway]]
	915	+
878	878	)))
879	879
880		-
881	881	== 9.2 Can I connect DLOS8N to LORIOT? ==
882	882
883		-Yes, the set up instruction is here: [[http:~~/~~/wiki.dragino.com/index.php?title=Notes_for_LORIOT>>url:http://wiki.dragino.com/index.php?title=Notes_for_LORIOT]]
	920	+Yes, the set up instruction is here: **[[Notes for LORIOT>>doc:Main.Notes for LORIOT.WebHome]]**
884	884
885	885
886	886	== 9.3 Can I make my own firmware for the gateway, where can I find the source code? ==
...	...	@@ -927,14 +927,13 @@
927	927	== 10.2 How to recover the DLOS8N if the firmware crashes ==
928	928
929	929	(((
930		-Please follow this instruction to recover your gateway:
	967	+Please follow this instruction to recover your gateway:  **[[Recover Gateway>>doc:Main.How to Recover Gateway if can't access it.WebHome]]**
931	931	)))
932	932
933	933	(((
934		-[[http:~~/~~/wiki.dragino.com/index.php?title=Recover_Gateway>>url:http://wiki.dragino.com/index.php?title=Recover_Gateway]]
	971	+
935	935	)))
936	936
937		-
938	938	== 10.3 I configured DLOS8N for WiFi access and lost its IP. What to do now? ==
939	939
940	940	[[image:1652435238615-272.png||height="247" width="727"]]
...	...	@@ -996,14 +996,17 @@
996	996	**Dimension and weight**:
997	997	)))
998	998
999		-* Device Size: 12 x 12 x 3 cm
1000		-* Weight: 187g
1001		-* Package Size: 14.5 x 13.5 x 6 cm
1002		-* Weight: 300g
	1035	+* Device Size: 26 x 9 x 8.5 cm
	1036	+* Weight: 450g
	1037	+* Package Size: 49 x 19.5 x x 19Package Size: 4912 cm
	1038	+* Weight: 2.5kg
1003	1003
	1040	+
	1041	+
	1042	+
1004	1004	= 13. Support =
1005	1005
1006		-* Try to see if your questions already answered in the [[wiki>>url:http://wiki.dragino.com/]].
	1045	+* Try to see if your questions already answered in the [[wiki>>doc:Main.WebHome]].
1007	1007	* Support is provided Monday to Friday, from 09:00 to 18:00 GMT+8.
1008	1008	Due to different timezones we cannot offer live support. However, your questions will be answered as soon as possible in the before mentioned schedule.
1009	1009	* Provide as much information as possible regarding your enquiry (product models, accurately describe your problem and steps to replicate it etc) and send a mail to:[[support@dragino.com>>url:file:///C:/Users/11315/Documents/D:/Projects/LoRa%20Product%20Line/LG308%20Picocell%20Gateway/LG308/LG308%20%25E8%25AF%25B4%25E6%2598%258E%25E4%25B9%25A6/support@dragino.com]]

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