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Last modified by Kilight Cao on 2025/05/06 13:38
From version 111.1
edited by Edwin Chen
on 2025/05/04 09:26
Change comment: There is no comment for this version
To version 103.1
edited by Kilight Cao
on 2024/12/05 15:44
Change comment: There is no comment for this version

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Author
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1 -XWiki.Edwin
1 +XWiki.Kilight
Content
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23 23  [[image:image-20220527153544-2.png]]
24 24  
25 25  
26 -= 2. How to Trouble Shooting if Cellular connection fails =
26 += 2. How to Debug if Cellular connection fails =
27 27  
28 28  
29 29  If there is a problem with the cellular connection. Please check the below points:
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31 31  
32 32  == 2.1 For LPS8N/DLOS8N/LG308N ==
33 33  
34 -== 2.1.1 Do you order the model with a cellular option ==
34 +=== 2.1.1 Do you order the model with a cellular option ===
35 35  
36 36  
37 37  Make sure you order the model with the cellular option. Can check by command or via the Web UI.
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128 128  
129 129  == 2.2 For LPS8v2/MS48-LR ==
130 130  
131 -(% class="wikigeneratedid" id="H2.2.1Doyouorderthemodelwithacellularoption" %)
132 -(% id="cke_bm_23549S" style="display:none" %)
131 +=== (% id="cke_bm_23549S" style="display:none" %) (%%)2.2.1 Do you order the model with a cellular option ===
133 133  
134 -=== 2.2.1 Do you order the model with a cellular option ===
135 135  
136 -
137 137  Make sure you order the model with the cellular option. Can check by command or via the Web UI.
138 138  
139 139  (% class="box" %)
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155 155  
156 156  [[image:image-20241205150916-1.png]]
157 157  
158 -[[image:https://wiki.dragino.com/xwiki/bin/download/Main/Notes%20for%20cellular%20network%20connection/WebHome/image-20220527153804-4.png?rev=1.1||alt="image-20220527153804-4.png"]]
159 159  
160 -**Note:** **If the icon is missing some information, like SIM, Network, or Signal, which may be due to the display bug.**
161 161  
162 -Please check the IP address is displayed and the Internet displays "OK", it works properly.
157 +=== 2.1.3 Check cellular info ===
163 163  
164 -[[image:https://wiki.dragino.com/xwiki/bin/download/Main/Notes%20for%20cellular%20network%20connection/WebHome/image-20220527153827-5.png?rev=1.1||alt="image-20220527153827-5.png"]]
165 165  
166 -
167 -=== 2.2.2 Check cellular info ===
168 -
169 -
170 -**Below command can check if you have a SIM card inserted, or via Web UI**
171 -
172 -* Make sure to Power Off when you insert the SIM card and power on the device. The SIM card slot of the gateway does not support hot swap
173 -* Make sure you have the correct direction to insert the SIM card. Every device has an example photo in the manual for the direction.
174 -
175 -[[image:image-20241231153947-1.jpeg||height="287" width="968"]]
176 -
177 -
178 178  run "**quectel-CM**" in gateway CLI
179 179  
180 180  (% class="box infomessage" %)
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271 271  
272 272  (% class="box" %)
273 273  (((
274 -root@dragino-2d5d26:~~# quectel-CM -s 3gnet
256 +root@dragino-2d5d26:~~# quectel-CM 
275 275  [12-05_07:32:57:187] Quectel_QConnectManager_Linux_V1.6.0.24
276 276  [12-05_07:32:57:191] Find /sys/bus/usb/devices/4-1 idVendor=0x2c7c idProduct=0x125, bus=0x004, dev=0x002
277 277  [12-05_07:32:57:192] Auto find qmichannel = /dev/cdc-wdm0
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317 317  udhcpc: lease of 10.171.60.177 obtained, lease time 7200
318 318  )))
319 319  
320 -== 2.3 If the following situation occurs, how can users solve this problem? ==
302 +== 2.4 If the following situation occurs, how can users solve this problem? ==
321 321  
322 -=== 2.3.1 The gateway can read the SIM card, But the Internet is displayed as Fail. ===
304 +=== 2.4.1 The gateway can read the SIM card, But the Internet is displayed as Fail. ===
323 323  
324 324  
325 325  Users can check whether the APN matched by the SIM card is correct.
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329 329  [[image:image-20220718155937-1.png||height="562" width="497"]]
330 330  
331 331  
332 -=== 2.3.2 The gateway can read the SIM card, But the Internet is displayed as Fail, and at the same time Network displays the carrier network. ===
314 +=== 2.4.2 The gateway can read the SIM card, But the Internet is displayed as Fail, and at the same time Network displays the carrier network. ===
333 333  
334 334  
335 335  It should be SIM card no flow, users can insert SIM cards into the mobile phone for testing.
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337 337  [[image:1658131428288-728.png||height="538" width="494"]]
338 338  
339 339  
340 -=== 2.3.3 The gateway can't read the SIM card, and the Internet is displayed as Fail. ===
322 +=== 2.4.3 The gateway can't read the SIM card, and the Internet is displayed as Fail. ===
341 341  
342 342  
343 343  Users need to check whether the SIM card type is suitable for the EC25 module.
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345 345  [[image:1658131612484-845.png||height="549" width="499"]]
346 346  
347 347  
348 -=== 2.3.4 SIM display：~*~**SIM ERROR~*~** Check SIM is inserted test SIM in a mobile phone？ ===
330 +=== 2.4.4 SIM display：~*~**SIM ERROR~*~** Check SIM is inserted test SIM in a mobile phone？ ===
349 349  
350 350  
351 351  Users can insert SIM cards into the mobile phone for testing.
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755 755  
756 756  [[image:image-20221124134927-1.png]]
757 757  
758 -
759 -=== 7.2.2 Gateway Traffic Usage Table ===
760 -
761 -
762 -{{velocity}}
763 -$xwiki.ssfx.use("js/xwiki/table/table.css")
764 -$xwiki.jsfx.use("js/xwiki/table/tablefilterNsort.js", true)
765 -{{/velocity}}
766 -
767 -(% class="doOddEven filterable grid sortable" id="tableid" style="width:525.222px" %)
768 -(% class="sortHeader" %)|=(% style="width: 246px;" %) Function |=(% style="width: 277px;" %)Conditions |=(% style="width: 277px;" %) Uplink Data / Per Day |=(% style="width: 277px;" %) Downlink Data / Per Day
769 -|(% style="width:246px" %) LoRaWAN Connection (No Uplink Packets)|(% style="width:277px" %)Semtech UDP /Default settings | |
770 -|(% style="width:246px" %) LoRaWAN Connection (No Uplink Packets)|(% style="width:277px" %)Basic Station /Default settings | |
771 -|(% style="width:246px" %) Uplink Packets|(% style="width:277px" %)2000 packets (each 11 Bytes Paylaod) | |
772 -|(% style="width:246px" %) Dragino Gateway Platform connection |(% style="width:277px" %)Default settings | |
740 +
image-20241231153947-1.jpeg
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