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Last modified by Xiaoling on 2025/08/04 14:39
From version 102.1
edited by Kilight Cao
on 2024/12/05 15:09
Change comment: Uploaded new attachment "image-20241205150916-1.png", version {1}
To version 114.2
edited by Xiaoling
on 2025/08/04 14:30
Change comment: There is no comment for this version

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23 23  [[image:image-20220527153544-2.png]]
24 24  
25 25  
26 -= 2. How to Debug if Cellular connection fails =
26 += 2. How to Trouble Shooting if Cellular connection fails =
27 27  
28 28  
29 29  If there is a problem with the cellular connection. Please check the below points:
... ... @@ -31,7 +31,7 @@
31 31  
32 32  == 2.1 For LPS8N/DLOS8N/LG308N ==
33 33  
34 -=== 2.1.1 Do you order the model with a cellular option ===
34 +== 2.1.1 Do you order the model with a cellular option ==
35 35  
36 36  
37 37  Make sure you order the model with the cellular option. Can check by command or via the Web UI.
... ... @@ -66,6 +66,7 @@
66 66  )))
67 67  
68 68  
69 +
69 69  (% class="wikigeneratedid" %)
70 70  [[image:image-20220527153804-4.png]]
71 71  
... ... @@ -126,11 +126,202 @@
126 126  )))
127 127  
128 128  
129 -== 2.4 If the following situation occurs, how can users solve this problem? ==
130 +== 2.2 For LPS8v2/MS48-LR ==
130 130  
131 -=== 2.4.1 The gateway can read the SIM card, But the Internet is displayed as Fail. ===
132 +(% class="wikigeneratedid" id="H2.2.1Doyouorderthemodelwithacellularoption" %)
133 +(% id="cke_bm_23549S" style="display:none" %)
132 132  
135 +=== 2.2.1 Do you order the model with a cellular option ===
133 133  
137 +
138 +Make sure you order the model with the cellular option. Can check by command or via the Web UI.
139 +
140 +(% class="box" %)
141 +(((
142 +//root@dragino-2d5d26:~~# lsusb
143 +Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
144 +Bus 004 Device 002: ID 2c7c:0125 Quectel Wireless Solutions Co., Ltd. EC25 LTE modem    ~-~-> This is the Cellular module
145 +Bus 004 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
146 +Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
147 +Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
148 +Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
149 +Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
150 +Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
151 +Bus 001 Device 002: ID 0bda:f179 Realtek Semiconductor Corp. RTL8188FTV 802.11b/g/n 1T1R 2.4G WLAN Adapter
152 +Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
153 +Bus 009 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
154 +root@dragino-2d5d26:~~# //
155 +)))
156 +
157 +[[image:image-20241205150916-1.png]]
158 +
159 +[[image:https://wiki.dragino.com/xwiki/bin/download/Main/Notes%20for%20cellular%20network%20connection/WebHome/image-20220527153804-4.png?rev=1.1||alt="image-20220527153804-4.png"]]
160 +
161 +**Note:** **If the icon is missing some information, like SIM, Network, or Signal, which may be due to the display bug.**
162 +
163 +Please check the IP address is displayed and the Internet displays "OK", it works properly.
164 +
165 +[[image:https://wiki.dragino.com/xwiki/bin/download/Main/Notes%20for%20cellular%20network%20connection/WebHome/image-20220527153827-5.png?rev=1.1||alt="image-20220527153827-5.png"]]
166 +
167 +
168 +=== 2.2.2 Check cellular info ===
169 +
170 +
171 +**Below command can check if you have a SIM card inserted, or via Web UI**
172 +
173 +* Make sure to Power Off when you insert the SIM card and power on the device. The SIM card slot of the gateway does not support hot swap
174 +* Make sure you have the correct direction to insert the SIM card. Every device has an example photo in the manual for the direction.
175 +
176 +[[image:image-20241231153947-1.jpeg||height="287" width="968"]]
177 +
178 +
179 +run "**quectel-CM**" in gateway CLI
180 +
181 +(% class="box infomessage" %)
182 +(((
183 +Usage:  /usr/bin/quectel-CM [options]
184 + -s [apn [user password auth]]  Set apn/user/password/auth get from your network provider. auth: 1~~pap, 2~~chap
185 + -p pincode Verify sim card pin if sim card is locked
186 + -p [quectel-][qmi|mbim]-proxy  Request to use proxy
187 + -f logfilename Save log message of this program to file
188 + -u usbmonlog filename  Save usbmon log to file
189 + -i interface Specify which network interface to setup data call when multi-modems exits
190 + -4 Setup IPv4 data call (default)
191 + -6 Setup IPv6 data call
192 + -k pdn Specify which pdn to hangup data call (by send SIGINT to 'quectel-CM -n pdn')
193 + -m iface-idx Bind QMI data call to wwan0_<iface idx> when QMAP used. E.g '-n 7 -m 1' bind pdn-7 data call to wwan0_1
194 + -b Enable network interface bridge function (default 0)
195 + -v Verbose log mode, for debug purpose.[Examples]
196 +Example 1: /usr/bin/quectel-CM
197 +Example 2: /usr/bin/quectel-CM -s 3gnet
198 +Example 3: /usr/bin/quectel-CM -s 3gnet -v
199 +)))
200 +
201 +
202 +==== **The gateway cellular logs show SIMStatus: SIM_ABSENT** ====
203 +
204 +
205 +If the SIM status is **SIM_ABSENT**, the SIM card is not detected. You need to check whether the SIM card is available and whether the device is powered off when the SIM card is installed.
206 +
207 +(% class="box" %)
208 +(((
209 +root@dragino-2d5d26:~~# quectel-CM -s 3gnet
210 +[12-05_07:12:08:451] Quectel_QConnectManager_Linux_V1.6.0.24
211 +[12-05_07:12:08:454] Find /sys/bus/usb/devices/4-1 idVendor=0x2c7c idProduct=0x125, bus=0x004, dev=0x002
212 +[12-05_07:12:08:455] Auto find qmichannel = /dev/cdc-wdm0
213 +[12-05_07:12:08:455] Auto find usbnet_adapter = wwan0
214 +[12-05_07:12:08:455] netcard driver = qmi_wwan, driver version = 5.15.43-draginohp0z
215 +[12-05_07:12:08:456] Modem works in QMI mode
216 +[12-05_07:12:08:516] cdc_wdm_fd = 7
217 +[12-05_07:12:08:613] Get clientWDS = 21
218 +[12-05_07:12:08:645] Get clientDMS = 1
219 +[12-05_07:12:08:676] Get clientNAS = 4
220 +[12-05_07:12:08:709] Get clientUIM = 2
221 +[12-05_07:12:08:741] Get clientWDA = 1
222 +[12-05_07:12:08:774] requestBaseBandVersion EC25EFAR06A16M4G
223 +[12-05_07:12:08:902] (% style="color:#037691" %)**requestGetSIMStatus SIMStatus: SIM_ABSENT ~-~-~-~--> This means that the SIM cannot be read**(%%)
224 +[12-05_07:12:08:902] requestSetProfile[1] 3gnet~/~//0
225 +[12-05_07:12:08:965] requestGetProfile[1] 3gnet~/~//0
226 +[12-05_07:12:08:997] requestRegistrationState2 MCC: 0, MNC: 0, PS: Detached, DataCap: UNKNOW
227 +[12-05_07:12:09:030] requestQueryDataCall IPv4ConnectionStatus: DISCONNECTED
228 +[12-05_07:12:09:030] ifconfig wwan0 0.0.0.0
229 +[12-05_07:12:09:043] ifconfig wwan0 down
230 +^C[12-05_07:12:18:311] QmiWwanThread exit
231 +[12-05_07:12:18:313] qmi_main exit
232 +)))
233 +
234 +
235 +==== **The gateway cellular logs show SIMStatus: SIM_PIN** ====
236 +
237 +
238 +If the SIM status is **SIM_PIN**, it means that the SIM card is read but the Pincode needs to be filled in.
239 +
240 +(% class="box" %)
241 +(((
242 +root@dragino-2d5d26:~~# quectel-CM -s 3gnet
243 +
244 +[10-31_12:17:10:166] Find /sys/bus/usb/devices/2-1 idVendor=0x2c7c idProduct=0x125, bus=0x002, dev=0x002
245 +[10-31_12:17:10:168] Auto find qmichannel = /dev/cdc-wdm0
246 +[10-31_12:17:10:168] Auto find usbnet_adapter = wwan0
247 +[10-31_12:17:10:168] netcard driver = qmi_wwan, driver version = 5.15.43-draginohp0z
248 +[10-31_12:17:10:170] Modem works in QMI mode
249 +[10-31_12:17:10:234] cdc_wdm_fd = 8
250 +[10-31_12:17:10:325] Get clientWDS = 21
251 +[10-31_12:17:10:356] Get clientDMS = 1
252 +[10-31_12:17:10:389] Get clientNAS = 4
253 +[10-31_12:17:10:449] Get clientUIM = 2
254 +[10-31_12:17:10:489] Get clientWDA = 1
255 +[10-31_12:17:10:518] requestBaseBandVersion EC25EFAR06A16M4G
256 +[10-31_12:17:10:645] (% style="color:#037691" %)**requestGetSIMStatus SIMStatus: SIM_PIN ~-~-~-~--> This means you need to fill in the Pincode**(%%)
257 +[10-31_12:17:10:645] requestSetProfile[1] Telekom~/~//0
258 +[10-31_12:17:10:713] requestGetProfile[1] Telekom~/~//0
259 +[10-31_12:17:10:743] requestRegistrationState2 MCC: 262, MNC: 2, PS: Detached, DataCap: UNKNOW
260 +[10-31_12:17:10:773] requestQueryDataCall IPv4ConnectionStatus: DISCONNECTED
261 +[10-31_12:17:10:774] ifconfig wwan0 0.0.0.0
262 +[10-31_12:17:10:790] ifconfig wwan0 down
263 +[10-31_18:27:35:797] QmiWwanThread exit
264 +[10-31_18:27:35:798] qmi_main exit
265 +)))
266 +
267 +
268 +==== **The gateway cellular logs show SIMStatus: SIM_READY** ====
269 +
270 +
271 +If the SIM status is **SIM_READY**,** ** it means that the SIM card is detected
272 +
273 +(% class="box" %)
274 +(((
275 +root@dragino-2d5d26:~~# quectel-CM -s 3gnet
276 +[12-05_07:32:57:187] Quectel_QConnectManager_Linux_V1.6.0.24
277 +[12-05_07:32:57:191] Find /sys/bus/usb/devices/4-1 idVendor=0x2c7c idProduct=0x125, bus=0x004, dev=0x002
278 +[12-05_07:32:57:192] Auto find qmichannel = /dev/cdc-wdm0
279 +[12-05_07:32:57:193] Auto find usbnet_adapter = wwan0
280 +[12-05_07:32:57:198] netcard driver = qmi_wwan, driver version = 5.15.43-draginohp0z
281 +[12-05_07:32:57:199] Modem works in QMI mode
282 +[12-05_07:32:57:261] cdc_wdm_fd = 7
283 +[12-05_07:32:57:334] Get clientWDS = 20
284 +[12-05_07:32:57:366] Get clientDMS = 1
285 +[12-05_07:32:57:398] Get clientNAS = 4
286 +[12-05_07:32:57:431] Get clientUIM = 1
287 +[12-05_07:32:57:462] Get clientWDA = 1
288 +[12-05_07:32:57:495] requestBaseBandVersion EC25EFAR06A16M4G
289 +[12-05_07:32:57:623] (% style="color:#037691" %)**requestGetSIMStatus SIMStatus: SIM_READY**(%%)
290 +[12-05_07:32:57:655] requestGetProfile[1] 3gnet~/~//0
291 +[12-05_07:32:57:687] requestRegistrationState2 MCC: 460, MNC: 15, PS: Detached, DataCap: UNKNOW
292 +[12-05_07:32:57:719] requestQueryDataCall IPv4ConnectionStatus: DISCONNECTED
293 +[12-05_07:32:57:719] ifconfig wwan0 0.0.0.0
294 +[12-05_07:32:57:731] ifconfig wwan0 down
295 +[12-05_07:33:00:727] requestRegistrationState2 MCC: 0, MNC: 0, PS: Detached, DataCap: UNKNOW
296 +[12-05_07:33:15:895] requestRegistrationState2 MCC: 460, MNC: 0, PS: Detached, DataCap: UNKNOW
297 +[12-05_07:33:19:063] requestRegistrationState2 MCC: 460, MNC: 0, PS: Detached, DataCap: EDGE
298 +[12-05_07:33:19:095] requestRegistrationState2 MCC: 460, MNC: 0, PS: Detached, DataCap: EDGE
299 +[12-05_07:33:21:463] requestRegistrationState2 MCC: 460, MNC: 0, PS: Attached, DataCap: EDGE
300 +[12-05_07:33:22:359] requestSetupDataCall WdsConnectionIPv4Handle: 0x8728b3d0
301 +[12-05_07:33:22:488] ifconfig wwan0 up
302 +[12-05_07:33:22:504] busybox udhcpc -f -n -q -t 5 -i wwan0
303 +udhcpc: started, v1.30.1
304 +udhcpc: sending discover
305 +udhcpc: sending discover
306 +udhcpc: sending discover
307 +udhcpc: sending discover
308 +udhcpc: sending discover
309 +udhcpc: no lease, failing
310 +[12-05_07:33:38:103] File:ql_raw_ip_mode_check Line:136 udhcpc fail to get ip address, try next:
311 +[12-05_07:33:38:103] ifconfig wwan0 down
312 +[12-05_07:33:38:116] echo Y > /sys/class/net/wwan0/qmi/raw_ip
313 +[12-05_07:33:38:117] ifconfig wwan0 up
314 +[12-05_07:33:38:130] busybox udhcpc -f -n -q -t 5 -i wwan0
315 +udhcpc: started, v1.30.1
316 +udhcpc: sending discover
317 +udhcpc: sending select for 10.171.60.177
318 +udhcpc: lease of 10.171.60.177 obtained, lease time 7200
319 +)))
320 +
321 +== 2.3 If the following situation occurs, how can users solve this problem? ==
322 +
323 +=== 2.3.1 The gateway can read the SIM card, But the Internet is displayed as Fail. ===
324 +
325 +
134 134  Users can check whether the APN matched by the SIM card is correct.
135 135  
136 136  Regarding what APN your SIM card should use, Users can search for the APN corresponding to the SIM card by Google or ask the carrier.
... ... @@ -138,7 +138,7 @@
138 138  [[image:image-20220718155937-1.png||height="562" width="497"]]
139 139  
140 140  
141 -=== 2.4.2 The gateway can read the SIM card, But the Internet is displayed as Fail, and at the same time Network displays the carrier network. ===
333 +=== 2.3.2 The gateway can read the SIM card, But the Internet is displayed as Fail, and at the same time Network displays the carrier network. ===
142 142  
143 143  
144 144  It should be SIM card no flow, users can insert SIM cards into the mobile phone for testing.
... ... @@ -146,7 +146,7 @@
146 146  [[image:1658131428288-728.png||height="538" width="494"]]
147 147  
148 148  
149 -=== 2.4.3 The gateway can't read the SIM card, and the Internet is displayed as Fail. ===
341 +=== 2.3.3 The gateway can't read the SIM card, and the Internet is displayed as Fail. ===
150 150  
151 151  
152 152  Users need to check whether the SIM card type is suitable for the EC25 module.
... ... @@ -154,7 +154,7 @@
154 154  [[image:1658131612484-845.png||height="549" width="499"]]
155 155  
156 156  
157 -=== 2.4.4 SIM display：~*~**SIM ERROR~*~** Check SIM is inserted test SIM in a mobile phone？ ===
349 +=== 2.3.4 SIM display：~*~**SIM ERROR~*~** Check SIM is inserted test SIM in a mobile phone？ ===
158 158  
159 159  
160 160  Users can insert SIM cards into the mobile phone for testing.
... ... @@ -264,7 +264,7 @@
264 264  
265 265  = 5. How does the gateway view the International Mobile Equipment Identity (IMEI) =
266 266  
267 -== For LIG16,LPS8, LPS8N, LG308, LG308N, DLOS8, DLOS8N view the International Mobile Equipment Identity (IMEI) ==
459 +== For LIG16,LPS8N, LG308N, DLOS8N view the International Mobile Equipment Identity (IMEI) ==
268 268  
269 269  
270 270  Users can get the IMEI via Linux command, but you have to access the gateway CLI.
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508 508  * system Time synchronization Checking
509 509  * Auto update ( Software auto update, can be disabled)
510 510  
511 -
512 -
513 513  === 7.1.1 Uploading backup files to reduced data consumption ===
514 514  
515 515  
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566 566  
567 567  [[image:image-20221124134927-1.png]]
568 568  
759 +
760 +=== 7.2.2 Gateway Traffic Usage Table ===
761 +
762 +
763 +{{velocity}}
764 +$xwiki.ssfx.use("js/xwiki/table/table.css")
765 +$xwiki.jsfx.use("js/xwiki/table/tablefilterNsort.js", true)
766 +{{/velocity}}
767 +
768 +(% class="doOddEven filterable grid sortable" id="tableid" style="width:967.333px" %)
769 +(% class="sortHeader" %)|=(% style="width: 334px;" %) Function  |=(% style="width: 255px;" %)Conditions  |=(% style="width: 171px;" %) Uplink Data / Per Day |=(% style="width: 206px;" %) Downlink Data / Per Day
770 +|(% style="width:334px" %) LoRaWAN Connection (No Uplink Packets)|(% style="width:255px" %)Semtech UDP /Default settings |(% style="width:171px" %) |(% style="width:206px" %)
771 +|(% style="width:334px" %) LoRaWAN Connection (No Uplink Packets)|(% style="width:255px" %)Basic Station /Default settings |(% style="width:171px" %) |(% style="width:206px" %)
772 +|(% style="width:334px" %) Uplink Packets|(% style="width:255px" %)2000 packets (each 11 Bytes Paylaod) |(% style="width:171px" %) |(% style="width:206px" %)
773 +|(% style="width:334px" %) Dragino Gateway Platform connection |(% style="width:255px" %)Default settings |(% style="width:171px" %)1656kB|(% style="width:206px" %)846kB
774 +|(% style="width:334px" %) IoT Keep Alive Script|(% style="width:255px" %)Default Settings|(% style="width:171px" %) |(% style="width:206px" %)
775 +
776 +
777 +
569 569  
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