Last modified by Kilight Cao on 2024/12/31 16:38
<
From version < 102.1 >
edited by Kilight Cao
on 2024/12/05 15:09
To version < 109.1
edited by Kilight Cao
on 2024/12/31 16:38
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... ... @@ -23,7 +23,7 @@
23 23  [[image:image-20220527153544-2.png]]
24 24  
25 25  
26 -= 2. How to Debug if Cellular connection fails =
26 += 2. How to Trouble Shooting if Cellular connection fails =
27 27  
28 28  
29 29  If there is a problem with the cellular connection. Please check the below points:
... ... @@ -31,7 +31,7 @@
31 31  
32 32  == 2.1 For LPS8N/DLOS8N/LG308N ==
33 33  
34 -=== 2.1.1 Do you order the model with a cellular option ===
34 +== 2.1.1 Do you order the model with a cellular option ==
35 35  
36 36  
37 37  Make sure you order the model with the cellular option. Can check by command or via the Web UI.
... ... @@ -126,11 +126,202 @@
126 126  )))
127 127  
128 128  
129 -== 2.4 If the following situation occurs, how can users solve this problem? ==
129 +== 2.2 For LPS8v2/MS48-LR ==
130 130  
131 -=== 2.4.1 The gateway can read the SIM card, But the Internet is displayed as Fail. ===
131 +(% class="wikigeneratedid" id="H2.2.1Doyouorderthemodelwithacellularoption" %)
132 +(% id="cke_bm_23549S" style="display:none" %)
132 132  
134 +=== 2.2.1 Do you order the model with a cellular option ===
133 133  
136 +
137 +Make sure you order the model with the cellular option. Can check by command or via the Web UI.
138 +
139 +(% class="box" %)
140 +(((
141 +//root@dragino-2d5d26:~~# lsusb
142 +Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
143 +Bus 004 Device 002: ID 2c7c:0125 Quectel Wireless Solutions Co., Ltd. EC25 LTE modem    ~-~-> This is the Cellular module
144 +Bus 004 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
145 +Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
146 +Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
147 +Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
148 +Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
149 +Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
150 +Bus 001 Device 002: ID 0bda:f179 Realtek Semiconductor Corp. RTL8188FTV 802.11b/g/n 1T1R 2.4G WLAN Adapter
151 +Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
152 +Bus 009 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
153 +root@dragino-2d5d26:~~# //
154 +)))
155 +
156 +[[image:image-20241205150916-1.png]]
157 +
158 +[[image:https://wiki.dragino.com/xwiki/bin/download/Main/Notes%20for%20cellular%20network%20connection/WebHome/image-20220527153804-4.png?rev=1.1||alt="image-20220527153804-4.png"]]
159 +
160 +**Note:** **If the icon is missing some information, like SIM, Network, or Signal, which may be due to the display bug.**
161 +
162 +Please check the IP address is displayed and the Internet displays "OK", it works properly.
163 +
164 +[[image:https://wiki.dragino.com/xwiki/bin/download/Main/Notes%20for%20cellular%20network%20connection/WebHome/image-20220527153827-5.png?rev=1.1||alt="image-20220527153827-5.png"]]
165 +
166 +
167 +=== 2.2.2 Check cellular info ===
168 +
169 +
170 +**Below command can check if you have a SIM card inserted, or via Web UI**
171 +
172 +* Make sure to Power Off when you insert the SIM card and power on the device. The SIM card slot of the gateway does not support hot swap
173 +* Make sure you have the correct direction to insert the SIM card. Every device has an example photo in the manual for the direction.
174 +
175 +[[image:image-20241231153947-1.jpeg||height="287" width="968"]]
176 +
177 +
178 +run "**quectel-CM**" in gateway CLI
179 +
180 +(% class="box infomessage" %)
181 +(((
182 +Usage:  /usr/bin/quectel-CM [options]
183 + -s [apn [user password auth]]  Set apn/user/password/auth get from your network provider. auth: 1~~pap, 2~~chap
184 + -p pincode Verify sim card pin if sim card is locked
185 + -p [quectel-][qmi|mbim]-proxy  Request to use proxy
186 + -f logfilename Save log message of this program to file
187 + -u usbmonlog filename  Save usbmon log to file
188 + -i interface Specify which network interface to setup data call when multi-modems exits
189 + -4 Setup IPv4 data call (default)
190 + -6 Setup IPv6 data call
191 + -k pdn Specify which pdn to hangup data call (by send SIGINT to 'quectel-CM -n pdn')
192 + -m iface-idx Bind QMI data call to wwan0_<iface idx> when QMAP used. E.g '-n 7 -m 1' bind pdn-7 data call to wwan0_1
193 + -b Enable network interface bridge function (default 0)
194 + -v Verbose log mode, for debug purpose.[Examples]
195 +Example 1: /usr/bin/quectel-CM
196 +Example 2: /usr/bin/quectel-CM -s 3gnet
197 +Example 3: /usr/bin/quectel-CM -s 3gnet -v
198 +)))
199 +
200 +
201 +==== **The gateway cellular logs show SIMStatus: SIM_ABSENT** ====
202 +
203 +
204 +If the SIM status is **SIM_ABSENT**, the SIM card is not detected. You need to check whether the SIM card is available and whether the device is powered off when the SIM card is installed.
205 +
206 +(% class="box" %)
207 +(((
208 +root@dragino-2d5d26:~~# quectel-CM -s 3gnet
209 +[12-05_07:12:08:451] Quectel_QConnectManager_Linux_V1.6.0.24
210 +[12-05_07:12:08:454] Find /sys/bus/usb/devices/4-1 idVendor=0x2c7c idProduct=0x125, bus=0x004, dev=0x002
211 +[12-05_07:12:08:455] Auto find qmichannel = /dev/cdc-wdm0
212 +[12-05_07:12:08:455] Auto find usbnet_adapter = wwan0
213 +[12-05_07:12:08:455] netcard driver = qmi_wwan, driver version = 5.15.43-draginohp0z
214 +[12-05_07:12:08:456] Modem works in QMI mode
215 +[12-05_07:12:08:516] cdc_wdm_fd = 7
216 +[12-05_07:12:08:613] Get clientWDS = 21
217 +[12-05_07:12:08:645] Get clientDMS = 1
218 +[12-05_07:12:08:676] Get clientNAS = 4
219 +[12-05_07:12:08:709] Get clientUIM = 2
220 +[12-05_07:12:08:741] Get clientWDA = 1
221 +[12-05_07:12:08:774] requestBaseBandVersion EC25EFAR06A16M4G
222 +[12-05_07:12:08:902] (% style="color:#037691" %)**requestGetSIMStatus SIMStatus: SIM_ABSENT ~-~-~-~--> This means that the SIM cannot be read**(%%)
223 +[12-05_07:12:08:902] requestSetProfile[1] 3gnet~/~//0
224 +[12-05_07:12:08:965] requestGetProfile[1] 3gnet~/~//0
225 +[12-05_07:12:08:997] requestRegistrationState2 MCC: 0, MNC: 0, PS: Detached, DataCap: UNKNOW
226 +[12-05_07:12:09:030] requestQueryDataCall IPv4ConnectionStatus: DISCONNECTED
227 +[12-05_07:12:09:030] ifconfig wwan0 0.0.0.0
228 +[12-05_07:12:09:043] ifconfig wwan0 down
229 +^C[12-05_07:12:18:311] QmiWwanThread exit
230 +[12-05_07:12:18:313] qmi_main exit
231 +)))
232 +
233 +
234 +==== **The gateway cellular logs show SIMStatus: SIM_PIN** ====
235 +
236 +
237 +If the SIM status is **SIM_PIN**, it means that the SIM card is read but the Pincode needs to be filled in.
238 +
239 +(% class="box" %)
240 +(((
241 +root@dragino-2d5d26:~~# quectel-CM -s 3gnet
242 +
243 +[10-31_12:17:10:166] Find /sys/bus/usb/devices/2-1 idVendor=0x2c7c idProduct=0x125, bus=0x002, dev=0x002
244 +[10-31_12:17:10:168] Auto find qmichannel = /dev/cdc-wdm0
245 +[10-31_12:17:10:168] Auto find usbnet_adapter = wwan0
246 +[10-31_12:17:10:168] netcard driver = qmi_wwan, driver version = 5.15.43-draginohp0z
247 +[10-31_12:17:10:170] Modem works in QMI mode
248 +[10-31_12:17:10:234] cdc_wdm_fd = 8
249 +[10-31_12:17:10:325] Get clientWDS = 21
250 +[10-31_12:17:10:356] Get clientDMS = 1
251 +[10-31_12:17:10:389] Get clientNAS = 4
252 +[10-31_12:17:10:449] Get clientUIM = 2
253 +[10-31_12:17:10:489] Get clientWDA = 1
254 +[10-31_12:17:10:518] requestBaseBandVersion EC25EFAR06A16M4G
255 +[10-31_12:17:10:645] (% style="color:#037691" %)**requestGetSIMStatus SIMStatus: SIM_PIN ~-~-~-~--> This means you need to fill in the Pincode**(%%)
256 +[10-31_12:17:10:645] requestSetProfile[1] Telekom~/~//0
257 +[10-31_12:17:10:713] requestGetProfile[1] Telekom~/~//0
258 +[10-31_12:17:10:743] requestRegistrationState2 MCC: 262, MNC: 2, PS: Detached, DataCap: UNKNOW
259 +[10-31_12:17:10:773] requestQueryDataCall IPv4ConnectionStatus: DISCONNECTED
260 +[10-31_12:17:10:774] ifconfig wwan0 0.0.0.0
261 +[10-31_12:17:10:790] ifconfig wwan0 down
262 +[10-31_18:27:35:797] QmiWwanThread exit
263 +[10-31_18:27:35:798] qmi_main exit
264 +)))
265 +
266 +
267 +==== **The gateway cellular logs show SIMStatus: SIM_READY** ====
268 +
269 +
270 +If the SIM status is **SIM_READY**,** ** it means that the SIM card is detected
271 +
272 +(% class="box" %)
273 +(((
274 +root@dragino-2d5d26:~~# quectel-CM 
275 +[12-05_07:32:57:187] Quectel_QConnectManager_Linux_V1.6.0.24
276 +[12-05_07:32:57:191] Find /sys/bus/usb/devices/4-1 idVendor=0x2c7c idProduct=0x125, bus=0x004, dev=0x002
277 +[12-05_07:32:57:192] Auto find qmichannel = /dev/cdc-wdm0
278 +[12-05_07:32:57:193] Auto find usbnet_adapter = wwan0
279 +[12-05_07:32:57:198] netcard driver = qmi_wwan, driver version = 5.15.43-draginohp0z
280 +[12-05_07:32:57:199] Modem works in QMI mode
281 +[12-05_07:32:57:261] cdc_wdm_fd = 7
282 +[12-05_07:32:57:334] Get clientWDS = 20
283 +[12-05_07:32:57:366] Get clientDMS = 1
284 +[12-05_07:32:57:398] Get clientNAS = 4
285 +[12-05_07:32:57:431] Get clientUIM = 1
286 +[12-05_07:32:57:462] Get clientWDA = 1
287 +[12-05_07:32:57:495] requestBaseBandVersion EC25EFAR06A16M4G
288 +[12-05_07:32:57:623] (% style="color:#037691" %)**requestGetSIMStatus SIMStatus: SIM_READY**(%%)
289 +[12-05_07:32:57:655] requestGetProfile[1] 3gnet~/~//0
290 +[12-05_07:32:57:687] requestRegistrationState2 MCC: 460, MNC: 15, PS: Detached, DataCap: UNKNOW
291 +[12-05_07:32:57:719] requestQueryDataCall IPv4ConnectionStatus: DISCONNECTED
292 +[12-05_07:32:57:719] ifconfig wwan0 0.0.0.0
293 +[12-05_07:32:57:731] ifconfig wwan0 down
294 +[12-05_07:33:00:727] requestRegistrationState2 MCC: 0, MNC: 0, PS: Detached, DataCap: UNKNOW
295 +[12-05_07:33:15:895] requestRegistrationState2 MCC: 460, MNC: 0, PS: Detached, DataCap: UNKNOW
296 +[12-05_07:33:19:063] requestRegistrationState2 MCC: 460, MNC: 0, PS: Detached, DataCap: EDGE
297 +[12-05_07:33:19:095] requestRegistrationState2 MCC: 460, MNC: 0, PS: Detached, DataCap: EDGE
298 +[12-05_07:33:21:463] requestRegistrationState2 MCC: 460, MNC: 0, PS: Attached, DataCap: EDGE
299 +[12-05_07:33:22:359] requestSetupDataCall WdsConnectionIPv4Handle: 0x8728b3d0
300 +[12-05_07:33:22:488] ifconfig wwan0 up
301 +[12-05_07:33:22:504] busybox udhcpc -f -n -q -t 5 -i wwan0
302 +udhcpc: started, v1.30.1
303 +udhcpc: sending discover
304 +udhcpc: sending discover
305 +udhcpc: sending discover
306 +udhcpc: sending discover
307 +udhcpc: sending discover
308 +udhcpc: no lease, failing
309 +[12-05_07:33:38:103] File:ql_raw_ip_mode_check Line:136 udhcpc fail to get ip address, try next:
310 +[12-05_07:33:38:103] ifconfig wwan0 down
311 +[12-05_07:33:38:116] echo Y > /sys/class/net/wwan0/qmi/raw_ip
312 +[12-05_07:33:38:117] ifconfig wwan0 up
313 +[12-05_07:33:38:130] busybox udhcpc -f -n -q -t 5 -i wwan0
314 +udhcpc: started, v1.30.1
315 +udhcpc: sending discover
316 +udhcpc: sending select for 10.171.60.177
317 +udhcpc: lease of 10.171.60.177 obtained, lease time 7200
318 +)))
319 +
320 +== 2.3 If the following situation occurs, how can users solve this problem? ==
321 +
322 +=== 2.3.1 The gateway can read the SIM card, But the Internet is displayed as Fail. ===
323 +
324 +
134 134  Users can check whether the APN matched by the SIM card is correct.
135 135  
136 136  Regarding what APN your SIM card should use, Users can search for the APN corresponding to the SIM card by Google or ask the carrier.
... ... @@ -138,7 +138,7 @@
138 138  [[image:image-20220718155937-1.png||height="562" width="497"]]
139 139  
140 140  
141 -=== 2.4.2 The gateway can read the SIM card, But the Internet is displayed as Fail, and at the same time Network displays the carrier network. ===
332 +=== 2.3.2 The gateway can read the SIM card, But the Internet is displayed as Fail, and at the same time Network displays the carrier network. ===
142 142  
143 143  
144 144  It should be SIM card no flow, users can insert SIM cards into the mobile phone for testing.
... ... @@ -146,7 +146,7 @@
146 146  [[image:1658131428288-728.png||height="538" width="494"]]
147 147  
148 148  
149 -=== 2.4.3 The gateway can't read the SIM card, and the Internet is displayed as Fail. ===
340 +=== 2.3.3 The gateway can't read the SIM card, and the Internet is displayed as Fail. ===
150 150  
151 151  
152 152  Users need to check whether the SIM card type is suitable for the EC25 module.
... ... @@ -154,7 +154,7 @@
154 154  [[image:1658131612484-845.png||height="549" width="499"]]
155 155  
156 156  
157 -=== 2.4.4 SIM display：~*~**SIM ERROR~*~** Check SIM is inserted test SIM in a mobile phone？ ===
348 +=== 2.3.4 SIM display：~*~**SIM ERROR~*~** Check SIM is inserted test SIM in a mobile phone？ ===
158 158  
159 159  
160 160  Users can insert SIM cards into the mobile phone for testing.
... ... @@ -508,8 +508,6 @@
508 508  * system Time synchronization Checking
509 509  * Auto update ( Software auto update, can be disabled)
510 510  
511 -
512 -
513 513  === 7.1.1 Uploading backup files to reduced data consumption ===
514 514  
515 515  
image-20241231153947-1.jpeg
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