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...	...	@@ -84,16 +84,15 @@
84	84	The Dragino gateway has supports the Secondary server settings.
85	85
86	86
87		-
88	88	=== 2.2.2  Below list the support products and Requirements: ===
89	89
90	90
91	91	(((
92		-1.  LoRaWAN Gateway model:  [[LIG16>>url:http://www.dragino.com/products/lora-lorawan-gateway/item/171-lig16.html]], [[LG308>>url:http://www.dragino.com/products/lora-lorawan-gateway/item/140-lg308.html]], [[DLOS8>>url:http://www.dragino.com/products/lora-lorawan-gateway/item/160-dlos8.html]] [[LPS8>>url:http://www.dragino.com/products/lora-lorawan-gateway/item/148-lps8.html]]
	91	+~1. LoRaWAN Gateway model: [[LIG16>>url:http://www.dragino.com/products/lora-lorawan-gateway/item/171-lig16.html]], [[LG308>>url:http://www.dragino.com/products/lora-lorawan-gateway/item/140-lg308.html]], [[DLOS8>>url:http://www.dragino.com/products/lora-lorawan-gateway/item/160-dlos8.html]] [[LPS8>>url:http://www.dragino.com/products/lora-lorawan-gateway/item/148-lps8.html]]
93	93	)))
94	94
95	95	(((
96		-2.  Firmware version since :  [[lgw~~-~~-build-v5.4.1644658774>>url:http://www.dragino.com/downloads/index.php?dir=LoRa_Gateway/LIG16/Firmware/Release/]]
	95	+2. Firmware version since :[[lgw~~-~~-build-v5.4.1644658774>>url:http://www.dragino.com/downloads/index.php?dir=LoRa_Gateway/LIG16/Firmware/Release/]]
97	97	)))
98	98
99	99
...	...	@@ -110,7 +110,6 @@
110	110
111	111	The users is needing to download and install the helium gateway-rs then click the button of Save&Apply
112	112
113		-
114	114	[[image:image-20220526135049-6.png]]
115	115
116	116	Download and Install gateway-rs
...	...	@@ -122,7 +122,6 @@
122	122
123	123	Back to the page of Semtech UDP check the secondary server settings and click the button of Save&Apply
124	124
125		-
126	126	​​​​[[image:image-20220526135125-7.png]]
127	127
128	128	Configuration of helium
...	...	@@ -601,7 +601,6 @@
601	601
602	602	= 6.  Request Remote Support =
603	603
604		-
605	605	(((
606	606	These pages are useful to check what is wrong on the Join process. Below shows the four steps that we can check the Join Process.
607	607	\\If problem not solve, and you need dragino remote support, please follow to this document: [[TTN Support instruction>>url:https://www.dragino.com/downloads/index.php?dir=&file=TTNv3_Support_Guide.pdf]](% style="color:red" %) **If user has checked below steps and still can't solve the problem, please send us (support @ dragino.com) the screenshots for each step to check. They include:**
...	...	@@ -613,24 +613,19 @@
613	613	* End Node traffic (from server UI) to shows end node activity in server. (Normally possible)
614	614	* End Node Keys screen shot shows in end node and server. so we can check if the keys are correct. (In most case, we found keys doesn't match, especially APP EUI)
615	615
	612	+**~1. End Device Join Screen shot, we can check:**
616	616
617		-(% style="color:blue" %)**1. End Device Join Screen shot, we can check:**
618		-
619	619	* If the device is sending join request to server?
620	620	* What frequency the device is sending?
621	621
622		-
623	623	[[image:image-20220526141308-33.png]]
624	624
625	625	Console Output from End device to see the transmit frequency
626	626
	621	+User can run **AT+CFG **command to print configuration information.
627	627
628		-User can run (% style="color:blue" %)**AT+CFG **(%%)command to print configuration information.
	623	+* Is the device in OTAA mode or ABP mode? **AT+NJM=1** (OTAA mode), **AT+NJM=0** (ABP mode)
629	629
630		-* Is the device in OTAA mode or ABP mode? (% style="color:red" %)**AT+NJM=1** (%%)(OTAA mode), (% style="color:red" %)**AT+NJM=0**(%%) (ABP mode)
631		-
632		-
633		-
634	634	[[image:image-20220526141612-36.png]]
635	635
636	636
...	...	@@ -637,17 +637,13 @@
637	637	Console Output from End device to see the transmit frequency
638	638
639	639
	631	+**2. Gateway packet traffic in gateway web or ssh. we can check:**
640	640
641		-(% style="color:blue" %)**2. Gateway packet traffic in gateway web or ssh. we can check:**
642		-
643	643	* (((
644	644	If the gateway receive the Join request packet from sensor? (If this fail, check if the gateway and sensor works on the match frequency)
645	645	)))
646	646	* (((
647	647	If the gateway gets the Join Accept message from server and transmit it via LoRa?
648		-
649		-
650		-
651	651	)))
652	652
653	653	[[image:image-20220526141739-37.png]]
...	...	@@ -655,9 +655,8 @@
655	655	Console Output from Gateway to see packets between end node and server.
656	656
657	657
	645	+**3. Gateway Traffic Page in LoRaWAN Server**
658	658
659		-(% style="color:blue" %)**3. Gateway Traffic Page in LoRaWAN Server**
660		-
661	661	* (((
662	662	If the Join Request packet arrive the gateway traffic in server? If not, check the internet connection and gateway LoRaWAN server settings.
663	663	)))
...	...	@@ -666,9 +666,6 @@
666	666	)))
667	667	* (((
668	668	If the Join Accept message are in correct frequency? If you set the server to use US915 band, and your end node and gateway is EU868, you will see the Join Accept message are in US915 band so no possible to Join success.
669		-
670		-
671		-
672	672	)))
673	673
674	674	[[image:image-20220526141823-38.png||height="501" width="1144"]]
...	...	@@ -676,21 +676,18 @@
676	676	The Traffic for the End node in the server, use TTNv3 as example
677	677
678	678
679		-
680	680	[[image:image-20220526141917-39.png]]
681	681
682	682	The Traffic for the End node in the server, use TTNv3 as example
683	683
684	684
	667	+**4. Data Page in LoRaWAN server**
685	685
686		-(% style="color:blue" %)**4. Data Page in LoRaWAN server**
687		-
688	688	(((
689	689	(((
690	690	(((
691	691	If this data page shows the Join Request message from the end node? If not, most properly you have wrong settings in the keys. Keys in the server doesn't match the keys in End Node.
692	692
693		-
694	694	[[image:image-20220526141956-40.png]]
695	695	)))
696	696	)))
...	...	@@ -699,7 +699,6 @@
699	699	The data for the end device set in server
700	700
701	701
702		-
703	703	[[image:image-20220526142033-41.png]]
704	704
705	705	Check if OTAA Keys match the keys in device