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446	446	(((
447	447	These pages are useful to check what is wrong on the Join process. Below shows the four steps that we can check the Join Process.
448		-\\If problem not solve, and you need dragino remote support, please follow to this document: [[TTN Support instruction>>url:https://www.dragino.com/downloads/index.php?dir=&file=TTNv3_Support_Guide.pdf]](% style="color:red" %) **If user has checked below steps and still can't solve the problem, please send us (support @ dragino.com) the screenshots for each step to check. They include:**
	448	+\\If problem not solve, and you need dragino remote support, please follow to this document: [[TTN Support instruction>>url:https://www.dragino.com/downloads/index.php?dir=&file=TTNv3_Support_Guide.pdf]] If user has checked below steps and still can't solve the problem, please send us (support @ dragino.com) the screenshots for each step to check. They include:
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451	451	* End node is connected to serial port to show the Join frequency and DR. (If possible)
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474	474	**2. Gateway packet traffic in gateway web or ssh. we can check:**
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476		-* (((
477		-If the gateway receive the Join request packet from sensor? (If this fail, check if the gateway and sensor works on the match frequency)
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479		-* (((
480		-If the gateway gets the Join Accept message from server and transmit it via LoRa?
481		-)))
	476	+* If the gateway receive the Join request packet from sensor? (If this fail, check if the gateway and sensor works on the match frequency)
	477	+* If the gateway gets the Join Accept message from server and transmit it via LoRa?
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483	483	[[image:https://wiki.dragino.com/images/thumb/1/1c/OTAA_Join-2.png/600px-OTAA_Join-2.png||height="325" width="600"]]
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