Changes for page Notes for Helium
Last modified by Edwin Chen on 2024/03/25 08:22
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... ... @@ -41,6 +41,8 @@ 41 41 42 42 * //Firmware Requirement: > [[lgw~~-~~-build-v5.4.1640315898>>url:https://www.dragino.com/downloads/index.php?dir=LoRa_Gateway/LPS8/Firmware/Release/]]// 43 43 44 + 45 + 44 44 == **2.2 Step 1: Configure Frequency Band** == 45 45 46 46 ... ... @@ -631,31 +631,9 @@ 631 631 632 632 == **3.5 Trouble Shooting** == 633 633 636 +=== **3.5.1 Trouble to Join Helium** === 634 634 635 -=== **3.5.1 Data-Only Hotspot is not connecting to Helium console** === 636 636 637 - 638 -//**The Data-only hotspot has finished the software installation and confirmation, But it is not connecting to Helium Console. The possibility is:**// 639 - 640 - 641 -1). The hotspot does not finish the onboarding to the helium blockchain. 642 - 643 - after the 23 version of the gateway-rs, Helium requests the user to onboarding the devices to the blockchain, otherwise, your devices can't connect to the helium console. ~-~--> Please refer to [[Step 2.7>>http://wiki.dragino.com/xwiki/bin/view/Main/Notes%20for%20Helium/#H2.7A0Step6:OnboardingData-OnlyHotspot]] to do it. 644 - 645 - 646 -=== **3.5.2 End Device can't join Helium via hotspot, stuck in cycle of Joining-Accept. ** === 647 - 648 - 649 -Make sure your blockchain region is the same as your hotspot settings. For example, as below, the blockchain is CN region, and software is configure to EU. The hotspot is able to get the OTAA Join Request from End Device on EU region. but due to block chain is CN region, Server will send the Join -Accept in CN region, so end device can't get the OTAA Join Accept. 650 - 651 - 652 -For example, if you are in USA, you have to use the US915 frequency plan. More frequency plans details on the helium network: [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]] 653 - 654 - 655 - 656 -=== **3.5.3 Trouble to Join Helium** === 657 - 658 - 659 659 ((( 660 660 **//Assume the device is powered correctly. If you don't see data in Helium. The possibilities are~://** 661 661 ... ... @@ -673,10 +673,17 @@ 673 673 ((( 674 674 //3) You have input the wrong keys into Helium Platform ( You can send us the screenshots for the keys and Dragino support team can check for you)// 675 675 656 +4) Your gateway is not onboarding to the helium explore, after 23 versions, the data-only hotspot(Gateway) is requested onboarding to helium explore. ~-~-> Please refer to part 2.7 to do it. 657 + 658 +5). You have to use the frequency plan that is compatible with your region. 659 + 660 +For example, if you are in USA, you have to use the US915 frequency plan. More frequency plans details on the helium network: [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]] 661 + 662 + 676 676 677 677 ))) 678 678 679 -=== **3.5. 4Packet Loss for AU915 / US915 Band** ===666 +=== **3.5.2 Packet Loss for AU915 / US915 Band** === 680 680 681 681 682 682 ((( ... ... @@ -734,12 +734,4 @@ 734 734 735 735 ((( 736 736 //The latest firmware for end node will have this bug fixed.// 737 - 738 - 739 -=== **3.5.5 ADR doesn't work in EU868 band.** === 740 - 741 -See possibility reason from this link: [[https:~~/~~/github.com/helium/router/issues/858 >>https://github.com/helium/router/issues/858]] 742 - 743 - 744 - 745 745 )))