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Author

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1		-XWiki.Edwin
	1	+XWiki.Xiaoling

Content

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41	41
42	42	* //Firmware Requirement: > [[lgw~~-~~-build-v5.4.1640315898>>url:https://www.dragino.com/downloads/index.php?dir=LoRa_Gateway/LPS8/Firmware/Release/]]//
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	44	+
	45	+
	46	+
44	44	== **2.2  Step 1: Configure Frequency Band** ==
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46	46
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631	631
632	632	== **3.5  Trouble Shooting** ==
633	633
	637	+=== **3.5.1  Trouble to Join Helium** ===
634	634
635		-=== **3.5.1 Data-Only Hotspot is not connecting to Helium console** ===
636	636
637		-
638		-//**The Data-only hotspot has finished the software installation and confirmation, But it is not connecting to Helium Console. The possibility is:**//
639		-
640		-
641		-1). The hotspot does not finish the onboarding to the helium blockchain.
642		-
643		- after the 23 version of the gateway-rs, Helium requests the user to onboarding the devices to the blockchain, otherwise, your devices can't connect to the helium console. ~-~--> Please refer to [[Step 2.7>>http://wiki.dragino.com/xwiki/bin/view/Main/Notes%20for%20Helium/#H2.7A0Step6:OnboardingData-OnlyHotspot]] to do it.
644		-
645		-
646		-=== **3.5.2 End Device can't join Helium via hotspot, stuck in cycle of Joining-Accept. ** ===
647		-
648		-
649		-Make sure your blockchain region is the same as your hotspot settings. For example, as below, the blockchain is CN region, and software is configure to EU. The hotspot is able to get the OTAA Join Request from End Device on EU region. but due to block chain is CN region, Server will send the Join -Accept in CN region, so end device can't get the OTAA Join Accept.
650		-
651		-
652		-For example, if you are in USA, you have to use the US915 frequency plan. More frequency plans details on the helium network: [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
653		-
654		-
655		-
656		-=== **3.5.3  Trouble to Join Helium** ===
657		-
658		-
659	659	(((
660	660	**//Assume the device is powered correctly. If you don't see data in Helium. The possibilities are~://**
661	661
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673	673	(((
674	674	//3) You have input the wrong keys into Helium Platform ( You can send us the screenshots for the keys and Dragino support team can check for you)//
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	657	+
676	676
677	677	)))
678	678
679		-=== **3.5.4  Packet Loss for AU915 / US915 Band** ===
	661	+=== **3.5.2  Packet Loss for AU915 / US915 Band** ===
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681	681
682	682	(((