Summary

• Page properties (1 modified, 0 added, 0 removed)

Details

Page properties

Content

...	...	@@ -41,6 +41,7 @@
41	41
42	42	* //Firmware Requirement: > [[lgw~~-~~-build-v5.4.1640315898>>url:https://www.dragino.com/downloads/index.php?dir=LoRa_Gateway/LPS8/Firmware/Release/]]//
43	43
	44	+
44	44	== **2.2  Step 1: Configure Frequency Band** ==
45	45
46	46
...	...	@@ -631,30 +631,9 @@
631	631
632	632	== **3.5  Trouble Shooting** ==
633	633
	635	+=== **3.5.1  Trouble to Join Helium** ===
634	634
635		-=== 3.5.1 Trouble connecting Helium Console ===
636	636
637		-
638		-//**The LPS8/LPS8N/DLOS8/DLOS8N/LG308/LG308N/LIG16/LPS8V2 has finished the software installation and confirmation, But it is not connecting to Helium Console. The possibility is:**//
639		-
640		-
641		-1). The device does not finish the onboarding to the helium blockchain.
642		-
643		- after the 23 version of the gateway-rs, Helium requests the user to onboarding the devices to the blockchain, otherwise, your devices are not connecting to the helium console. ~-~--> Please refer to [[Step 2.7>>http://wiki.dragino.com/xwiki/bin/view/Main/Notes%20for%20Helium/#H2.7A0Step6:OnboardingData-OnlyHotspot]] to do it.
644		-
645		-
646		-**//The sensor node is not joining the helium network, the helium console shows it is stuck in the cycle of joining-accept. The possibility is~://**
647		-
648		-
649		-1). Your device is not using the region configuration, where you have to use the frequency plan that is compatible with your region.
650		-
651		- For example, if you are in USA, you have to use the US915 frequency plan. More frequency plans details on the helium network: [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
652		-
653		-
654		-
655		-=== **3.5.2  Trouble to Join Helium** ===
656		-
657		-
658	658	(((
659	659	**//Assume the device is powered correctly. If you don't see data in Helium. The possibilities are~://**
660	660
...	...	@@ -672,10 +672,17 @@
672	672	(((
673	673	//3) You have input the wrong keys into Helium Platform ( You can send us the screenshots for the keys and Dragino support team can check for you)//
674	674
	655	+4) Your gateway is not onboarding to the helium explore, after 23 versions, the data-only hotspot(Gateway) is requested onboarding to helium explore. ~-~-> Please refer to [[Step 2.7>>http://wiki.dragino.com/xwiki/bin/view/Main/Notes%20for%20Helium/#H2.7A0Step6:OnboardingData-OnlyHotspot]] to do it.
	656	+
	657	+5). You have to use the frequency plan that is compatible with your region.
	658	+
	659	+For example, if you are in USA, you have to use the US915 frequency plan. More frequency plans details on the helium network: [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
	660	+
	661	+
675	675
676	676	)))
677	677
678		-=== **3.5.3  Packet Loss for AU915 / US915 Band** ===
	665	+=== **3.5.2  Packet Loss for AU915 / US915 Band** ===
679	679
680	680
681	681	(((