<
From version < 90.1 >
edited by Xiaoye
on 2022/08/17 10:28
To version < 93.1 >
edited by Edwin Chen
on 2022/09/05 18:02
>
Change comment: There is no comment for this version

Summary

Details

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Author
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1 -XWiki.Xiaoye
1 +XWiki.Edwin
Content
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41 41  
42 42  * //Firmware Requirement: > [[lgw~~-~~-build-v5.4.1640315898>>url:https://www.dragino.com/downloads/index.php?dir=LoRa_Gateway/LPS8/Firmware/Release/]]//
43 43  
44 -
45 45  == **2.2  Step 1: Configure Frequency Band** ==
46 46  
47 47  
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632 632  
633 633  == **3.5  Trouble Shooting** ==
634 634  
635 -=== **3.5.1  Trouble to Join Helium** ===
636 636  
635 +=== **3.5.1 Data-Only Hotspot is not connecting to Helium console** ===
637 637  
637 +
638 +//**The Data-only hotspot has finished the software installation and confirmation, But it is not connecting to Helium Console. The possibility is:**//
639 +
640 +
641 +1). The hotspot does not finish the onboarding to the helium blockchain.
642 +
643 + after the 23 version of the gateway-rs, Helium requests the user to onboarding the devices to the blockchain, otherwise, your devices can't connect to the helium console. ~-~--> Please refer to [[Step 2.7>>http://wiki.dragino.com/xwiki/bin/view/Main/Notes%20for%20Helium/#H2.7A0Step6:OnboardingData-OnlyHotspot]] to do it.
644 +
645 +
646 +=== **3.5.2 End Device can't join Helium via hotspot, stuck in cycle of Joining-Accept. ** ===
647 +
648 +
649 +Make sure your blockchain region is the same as your hotspot settings. For example, as below, the blockchain is CN region, and software is configure to EU. The hotspot is able to get the OTAA Join Request from End Device on EU region. but due to block chain is CN region, Server will send the Join -Accept in CN region, so end device can't get the OTAA Join Accept.
650 +
651 +
652 +For example, if you are in USA, you have to use the US915 frequency plan. More frequency plans details on the helium network: [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
653 +
654 +
655 +
656 +=== **3.5.3  Trouble to Join Helium** ===
657 +
658 +
638 638  (((
639 639  **//Assume the device is powered correctly. If you don't see data in Helium. The possibilities are~://**
640 640  
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652 652  (((
653 653  //3) You have input the wrong keys into Helium Platform ( You can send us the screenshots for the keys and Dragino support team can check for you)//
654 654  
655 -4) Your gateway is not onboarding to the helium explore, after 23 versions, the data-only hotspot(Gateway) is requested onboarding to helium explore. ~-~-> Please refer to [[Step 2.7>>http://wiki.dragino.com/xwiki/bin/view/Main/Notes%20for%20Helium/#H2.7A0Step6:OnboardingData-OnlyHotspot]] to do it.
656 -
657 -5). You have to use the frequency plan that is compatible with your region.
658 -
659 -For example, if you are in USA, you have to use the US915 frequency plan. More frequency plans details on the helium network: [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
660 -
661 -
662 662  
663 663  )))
664 664  
665 -=== **3.5.2  Packet Loss for AU915 / US915 Band** ===
679 +=== **3.5.4  Packet Loss for AU915 / US915 Band** ===
666 666  
667 667  
668 668  (((
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