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Author

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1		-XWiki.Xiaoye
	1	+XWiki.Edwin

Content

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41	41
42	42	* //Firmware Requirement: > [[lgw~~-~~-build-v5.4.1640315898>>url:https://www.dragino.com/downloads/index.php?dir=LoRa_Gateway/LPS8/Firmware/Release/]]//
43	43
44		-
45	45	== **2.2  Step 1: Configure Frequency Band** ==
46	46
47	47
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632	632
633	633	== **3.5  Trouble Shooting** ==
634	634
635		-=== **3.5.1  Trouble to Join Helium** ===
636	636
	635	+=== **3.5.1 Data-Only Hotspot is not connecting to Helium console** ===
637	637
	637	+
	638	+//**The Data-only hotspot has finished the software installation and confirmation, But it is not connecting to Helium Console. The possibility is:**//
	639	+
	640	+
	641	+1). The hotspot does not finish the onboarding to the helium blockchain.
	642	+
	643	+ after the 23 version of the gateway-rs, Helium requests the user to onboarding the devices to the blockchain, otherwise, your devices can't connect to the helium console. ~-~--> Please refer to [[Step 2.7>>http://wiki.dragino.com/xwiki/bin/view/Main/Notes%20for%20Helium/#H2.7A0Step6:OnboardingData-OnlyHotspot]] to do it.
	644	+
	645	+
	646	+=== **3.5.2 End Device can't join Helium via hotspot, stuck in cycle of Joining-Accept. ** ===
	647	+
	648	+
	649	+Make sure your blockchain region is the same as your hotspot settings. For example, as below, the blockchain is CN region, and software is configure to EU. The hotspot is able to get the OTAA Join Request from End Device on EU region. but due to block chain is CN region, Server will send the Join -Accept in CN region, so end device can't get the OTAA Join Accept.
	650	+
	651	+
	652	+For example, if you are in USA, you have to use the US915 frequency plan. More frequency plans details on the helium network: [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
	653	+
	654	+
	655	+
	656	+=== **3.5.3  Trouble to Join Helium** ===
	657	+
	658	+
638	638	(((
639	639	**//Assume the device is powered correctly. If you don't see data in Helium. The possibilities are~://**
640	640
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652	652	(((
653	653	//3) You have input the wrong keys into Helium Platform ( You can send us the screenshots for the keys and Dragino support team can check for you)//
654	654
655		-4) Your gateway is not onboarding to the helium explore, after 23 versions, the data-only hotspot(Gateway) is requested onboarding to helium explore. ~-~-> Please refer to [[Step 2.7>>http://wiki.dragino.com/xwiki/bin/view/Main/Notes%20for%20Helium/#H2.7A0Step6:OnboardingData-OnlyHotspot]] to do it.
656		-
657		-5). You have to use the frequency plan that is compatible with your region.
658		-
659		-For example, if you are in USA, you have to use the US915 frequency plan. More frequency plans details on the helium network: [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
660		-
661		-
662	662
663	663	)))
664	664
665		-=== **3.5.2  Packet Loss for AU915 / US915 Band** ===
	679	+=== **3.5.4  Packet Loss for AU915 / US915 Band** ===
666	666
667	667
668	668	(((