Summary

• Page properties (1 modified, 0 added, 0 removed)

Details

Page properties

Content

...	...	@@ -41,7 +41,6 @@
41	41
42	42	* //Firmware Requirement: > [[lgw~~-~~-build-v5.4.1640315898>>url:https://www.dragino.com/downloads/index.php?dir=LoRa_Gateway/LPS8/Firmware/Release/]]//
43	43
44		-
45	45	== **2.2  Step 1: Configure Frequency Band** ==
46	46
47	47
...	...	@@ -632,9 +632,30 @@
632	632
633	633	== **3.5  Trouble Shooting** ==
634	634
635		-=== **3.5.1  Trouble to Join Helium** ===
636	636
	635	+=== 3.5.1 Trouble connecting Helium Console ===
637	637
	637	+
	638	+//**The LPS8/LPS8N/DLOS8/DLOS8N/LG308/LG308N/LIG16/LPS8V2 has finished the software installation and confirmation, But it is not connecting to Helium Console. The possibility is:**//
	639	+
	640	+
	641	+1). The device does not finish the onboarding to the helium blockchain.
	642	+
	643	+ after the 23 version of the gateway-rs, Helium requests the user to onboarding the devices to the blockchain, otherwise, your devices are not connecting to the helium console. ~-~--> Please refer to [[Step 2.7>>http://wiki.dragino.com/xwiki/bin/view/Main/Notes%20for%20Helium/#H2.7A0Step6:OnboardingData-OnlyHotspot]] to do it.
	644	+
	645	+
	646	+**//The sensor node is not joining the helium network, the helium console shows it is stuck in the cycle of joining-accept. The possibility is~://**
	647	+
	648	+
	649	+1). Your device is not using the region configuration, where you have to use the frequency plan that is compatible with your region.
	650	+
	651	+ For example, if you are in USA, you have to use the US915 frequency plan. More frequency plans details on the helium network: [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
	652	+
	653	+
	654	+
	655	+=== **3.5.2  Trouble to Join Helium** ===
	656	+
	657	+
638	638	(((
639	639	**//Assume the device is powered correctly. If you don't see data in Helium. The possibilities are~://**
640	640
...	...	@@ -652,17 +652,10 @@
652	652	(((
653	653	//3) You have input the wrong keys into Helium Platform ( You can send us the screenshots for the keys and Dragino support team can check for you)//
654	654
655		-4) Your gateway is not onboarding to the helium explore, after 23 versions, the data-only hotspot(Gateway) is requested onboarding to helium explore. ~-~-> Please refer to [[Step 2.7>>http://wiki.dragino.com/xwiki/bin/view/Main/Notes%20for%20Helium/#H2.7A0Step6:OnboardingData-OnlyHotspot]] to do it.
656		-
657		-5). You have to use the frequency plan that is compatible with your region.
658		-
659		-For example, if you are in USA, you have to use the US915 frequency plan. More frequency plans details on the helium network: [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
660		-
661		-
662	662
663	663	)))
664	664
665		-=== **3.5.2  Packet Loss for AU915 / US915 Band** ===
	678	+=== **3.5.3  Packet Loss for AU915 / US915 Band** ===
666	666
667	667
668	668	(((