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Author

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1		-XWiki.Xiaoling
	1	+XWiki.Xiaoye

Content

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42	42	* //Firmware Requirement: > [[lgw~~-~~-build-v5.4.1640315898>>url:https://www.dragino.com/downloads/index.php?dir=LoRa_Gateway/LPS8/Firmware/Release/]]//
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44		-
45		-
46		-
47	47	== **2.2  Step 1: Configure Frequency Band** ==
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635	635	== **3.5  Trouble Shooting** ==
636	636
637		-=== **3.5.1  Trouble to Join Helium** ===
638	638
	635	+=== 3.5.1 Trouble connecting Helium Console ===
639	639
	637	+
	638	+//**The LPS8/LPS8N/DLOS8/DLOS8N/LG308/LG308N/LIG16/LPS8V2 has finished the software installation and confirmation, But it is not connecting to Helium Console. The possibility is:**//
	639	+
	640	+
	641	+1). The device does not finish the onboarding to the helium blockchain.
	642	+
	643	+ after the 23 version of the gateway-rs, Helium requests the user to onboarding the devices to the blockchain, otherwise, your devices can't connect to the helium console. ~-~--> Please refer to [[Step 2.7>>http://wiki.dragino.com/xwiki/bin/view/Main/Notes%20for%20Helium/#H2.7A0Step6:OnboardingData-OnlyHotspot]] to do it.
	644	+
	645	+
	646	+**//The sensor node is not joining the helium network, the helium console shows it is stuck in the cycle of joining-accept. The possibility is~://**
	647	+
	648	+
	649	+1). Your device is not using the region configuration, where you have to use the frequency plan that is compatible with your region.
	650	+
	651	+ For example, if you are in USA, you have to use the US915 frequency plan. More frequency plans details on the helium network: [[https:~~/~~/docs.helium.com/lorawan-on-helium/frequency-plans>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans]]
	652	+
	653	+
	654	+
	655	+=== **3.5.2  Trouble to Join Helium** ===
	656	+
	657	+
640	640	(((
641	641	**//Assume the device is powered correctly. If you don't see data in Helium. The possibilities are~://**
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654	654	(((
655	655	//3) You have input the wrong keys into Helium Platform ( You can send us the screenshots for the keys and Dragino support team can check for you)//
656	656
657		-
658	658
659	659	)))
660	660
661		-=== **3.5.2  Packet Loss for AU915 / US915 Band** ===
	678	+=== **3.5.3  Packet Loss for AU915 / US915 Band** ===
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664	664	(((