Changes for page Notes for Helium

Last modified by Edwin Chen on 2024/03/25 08:22
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From version < 1.4 >
edited by Xiaoling
on 2022/05/16 14:45
To version < 1.3 >
edited by Xiaoling
on 2022/05/16 14:37
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... ... @@ -23,70 +23,74 @@
23 23  Note: more information refer to this link [[Helium Frequency plan>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans/]]
24 24  
25 25  
26 -= 2. Connect Data-Only Hotspot to Helium =
26 += Connect Data-Only Hotspot to Helium =
27 27  
28 -== 2.1 Prerequisites ==
28 +== Prerequisites ==
29 29  
30 30  * Firmware Requirement: > [[lgw~~-~~-build-v5.4.1640315898>>url:https://www.dragino.com/downloads/index.php?dir=LoRa_Gateway/LPS8/Firmware/Release/]]
31 31  
32 -== 2.2 Step 1:Configure Frequency Band ==
32 +== Step 1:Configure Frequency Band ==
33 33  
34 34  Each country has a requirement for frequency region. Choose the right one for your area.
35 35  
36 -[[image:https://wiki.dragino.com/images/thumb/4/4b/Select_fre.png/600px-Select_fre.png||height="306" width="600"]]
36 +[[~[~[image:https://wiki.dragino.com/images/thumb/4/4b/Select_fre.png/600px-Select_fre.png~|~|height="306" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Select_fre.png]]
37 37  
38 38  Select fre
39 39  
40 -== 2.3 Step 2: Download the Helium-gateway-rs ==
40 +== Step 2: Download the Helium-gateway-rs ==
41 41  
42 42  Click Download Helium Server and the gateway will download the Helium-gateway-rs
43 43  
44 -[[image:https://wiki.dragino.com/images/thumb/a/ac/Start_download_the_Helium-gatewayrs_1.1.png/600px-Start_download_the_Helium-gatewayrs_1.1.png||height="332" width="600"]]
44 +[[~[~[image:https://wiki.dragino.com/images/thumb/a/ac/Start_download_the_Helium-gatewayrs_1.1.png/600px-Start_download_the_Helium-gatewayrs_1.1.png~|~|height="332" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Start_download_the_Helium-gatewayrs_1.1.png]]
45 45  
46 46  Start download the Helium-gatewayrs
47 47  
48 -[[image:https://wiki.dragino.com/images/thumb/c/cb/Helium-gatewayrs_download_success_1.1.png/600px-Helium-gatewayrs_download_success_1.1.png||height="340" width="600"]]
48 +[[~[~[image:https://wiki.dragino.com/images/thumb/c/cb/Helium-gatewayrs_download_success_1.1.png/600px-Helium-gatewayrs_download_success_1.1.png~|~|height="340" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-gatewayrs_download_success_1.1.png]]
49 49  
50 50  Helium-gatewayrs download success
51 51  
52 52  If download fails, click and download again
53 53  
54 -[[image:https://wiki.dragino.com/images/thumb/2/22/Helium-gatewayrs_download_fail_1.1.png/600px-Helium-gatewayrs_download_fail_1.1.png||height="326" width="600"]]
54 +[[~[~[image:https://wiki.dragino.com/images/thumb/2/22/Helium-gatewayrs_download_fail_1.1.png/600px-Helium-gatewayrs_download_fail_1.1.png~|~|height="326" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-gatewayrs_download_fail_1.1.png]]
55 55  
56 56  Helium-gatewayrs download fail
57 57  
58 -== 2.4 Step 3: Install the Helium-gateway-rs ==
59 59  
59 +== Step 3: Install the Helium-gateway-rs ==
60 +
60 60  Click **Install Helium Server** to install gateway-rs.
61 61  
62 -[[image:https://wiki.dragino.com/images/thumb/d/d1/Start_Install_the_Helium-gatewayrs_1.1.png/600px-Start_Install_the_Helium-gatewayrs_1.1.png||height="340" width="600"]]
63 +[[~[~[image:https://wiki.dragino.com/images/thumb/d/d1/Start_Install_the_Helium-gatewayrs_1.1.png/600px-Start_Install_the_Helium-gatewayrs_1.1.png~|~|height="340" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Start_Install_the_Helium-gatewayrs_1.1.png]]
63 63  
64 64  Install the Helium gateway-rs
65 65  
66 66  Note: User will see the echo characters of Helium gateway-rs have been installed successfully.
67 67  
68 -== 2.5 Step 4: Save&start the Helium Server ==
69 69  
70 +== Step 4: Save&start the Helium Server ==
71 +
70 70  Click **Save&Apply** and gateway will start to connect the Helium. The UI shows the connect status.
71 71  
72 -[[image:https://wiki.dragino.com/images/thumb/0/07/Start_Helium-gatewayrs_1.1.png/600px-Start_Helium-gatewayrs_1.1.png||height="329" width="600"]]
74 +[[~[~[image:https://wiki.dragino.com/images/thumb/0/07/Start_Helium-gatewayrs_1.1.png/600px-Start_Helium-gatewayrs_1.1.png~|~|height="329" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Start_Helium-gatewayrs_1.1.png]]
73 73  
74 74  Start Helium-gateway-rs
75 75  
76 -== 2.6 Step 5: Check Gateway Connection before onboarding ==
77 77  
79 +== Step 5: Check Gateway Connection before onboarding ==
80 +
78 78  A hotspot can transfer data to Helium after finishing step4. We can add a device to Helium and see if the device can join Helium. For example, we add an LGT92 sensor and see below info.
79 79  
80 80  Check end device event from [[Helium Console>>url:https://staging-console.helium.wtf/]], We can see the LGT92 data arrived Helium via our hotspot.
81 81  
82 -[[image:https://wiki.dragino.com/images/thumb/c/c4/Data-hotspot-data_1.png/600px-Data-hotspot-data_1.png||height="192" width="600"]]
85 +[[~[~[image:https://wiki.dragino.com/images/thumb/c/c4/Data-hotspot-data_1.png/600px-Data-hotspot-data_1.png~|~|height="192" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Data-hotspot-data_1.png]]
83 83  
84 84  Check if the packet is transferred via LPS8
85 85  
86 86  **Note:** The hotspot is not valid for search in Helium Console before onboarding.
87 87  
88 -== 2.7 Step 6: Onboarding Data-Only Hotspot ==
89 89  
92 +== Step 6: Onboarding Data-Only Hotspot ==
93 +
90 90  Note: Onboarding a Data-Only hotspot is not necessary, and it will gain very, very small awards on HNT by data-transfer .
91 91  
92 92  User can refer [[this link>>url:https://docs.helium.com/mine-hnt/data-only-hotspots]] for how to onboarding a data-only hotspot. After onboarding the data-only hotspot, user can see the hotspot on Helium Console.
... ... @@ -219,10 +219,11 @@
219 219  
220 220  After above steps finish, the mobile helium wallet should be able to show that this hotspot has been added to the helium blockchain.
221 221  
222 -== 2.8 Debug Connection ==
223 223  
224 -=== 2.8.1 Check pkt-fwd running Log ===
227 +== Debug Connection ==
225 225  
229 +=== Check pkt-fwd running Log ===
230 +
226 226  This command can check if the LoRa Radio part runs correctly and if the gateway receives LoRa packets from LoRaWAN sensors.
227 227  
228 228  Below logs shows the gateway receive two LoRaWAN packets.
... ... @@ -246,107 +246,109 @@
246 246  Sun Nov 14 14:28:19 2021 daemon.info lora_pkt_fwd[3145]: REPORT~ ### [DOWNSTREAM] ###}}}
247 247  
248 248  
249 -=== 2.8.2 Check gateway-rs Log ===
254 +=== Check gateway-rs Log ===
250 250  
251 251  SSH to gateway and run **logread | grep helium_gateway** to check Gateway-rs running log.
252 252  
253 -[[image:https://wiki.dragino.com/images/thumb/6/6a/Helium-gatewayrs_log.png/600px-Helium-gatewayrs_log.png||height="69" width="600"]]
258 +[[~[~[image:https://wiki.dragino.com/images/thumb/6/6a/Helium-gatewayrs_log.png/600px-Helium-gatewayrs_log.png~|~|height="69" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-gatewayrs_log.png]]
254 254  
255 255  Helium-gatewayrs log
256 256  
257 257  Note: logread is dynamic and FIFO, so helium log might be overwritten by other processes info in system.
258 258  
259 -=== 2.8.3 View the public key address and animal name ===
264 +=== View the public key address and animal name ===
260 260  
261 261  {{{root@123123:~# helium_gateway key info { "address": "13KmbKLdpDfECx19kB2nX4suSzz3GskA4JVqKHAKiJ89kuyJx8T", "name": "great-mint-lizard" }}}}
262 262  
263 -[[image:https://wiki.dragino.com/images/thumb/c/ce/Hostpot_key_and_animal_name.png/600px-Hostpot_key_and_animal_name.png||height="323" width="600"]]
268 +[[~[~[image:https://wiki.dragino.com/images/thumb/c/ce/Hostpot_key_and_animal_name.png/600px-Hostpot_key_and_animal_name.png~|~|height="323" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Hostpot_key_and_animal_name.png]]
264 264  
265 265  Hostpot key and animal name
266 266  
267 -=== 2.8.4 Backup/Restor gateway-rs key ===
268 268  
273 +=== Backup/Restor gateway-rs key ===
274 +
269 269  For the date-only hotspots, the key is the only unique identifier, the users can backup the key by the button of Download. And once the uses upgrade the gateway or the gateway lose the key, the gateway-rs will generate a new key for which the data-only hotspot is the new unit. so if the user would restore to last time which can upload your backup key to the gateway by the button of upload.
270 270  
271 -[[image:https://wiki.dragino.com/images/thumb/e/ef/Backup_and_restore_key.png/600px-Backup_and_restore_key.png||height="343" width="600"]]
277 +[[~[~[image:https://wiki.dragino.com/images/thumb/e/ef/Backup_and_restore_key.png/600px-Backup_and_restore_key.png~|~|height="343" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Backup_and_restore_key.png]]
272 272  
273 273  Backup and restore key
274 274  
275 -== 2.9 Forward the data to the other server ==
276 276  
277 -=== 2.9.1 Introduction ===
282 +== Forward the data to the other server ==
278 278  
284 +=== Introduction ===
285 +
279 279  The Dragino gateway has supports the double server settings.
280 280  
281 281  Users can back to the page of Semtech UDP to configure other server settings.
282 282  
283 -=== 2.9.2 Example ===
290 +=== Example ===
284 284  
285 285  The following takes The Things Network as another LoRaWAN server as an example,
286 286  
287 -==== 2.9.2.1 Step 1: Back to Semtech UDP page ====
294 +==== Step 1: Back to Semtech UDP page ====
288 288  
289 -[[image:https://wiki.dragino.com/images/thumb/2/2c/Helium_Primary_page.png/600px-Helium_Primary_page.png||height="415" width="600"]]
296 +[[~[~[image:https://wiki.dragino.com/images/thumb/2/2c/Helium_Primary_page.png/600px-Helium_Primary_page.png~|~|height="415" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium_Primary_page.png]]
290 290  
291 291  Back to Semtech UDP page
292 292  
293 -==== 2.9.2.2 Step 2: Configure the double server forwarding ====
300 +==== Step 2: Configure the double server forwarding ====
294 294  
295 -[[image:https://wiki.dragino.com/images/thumb/0/05/TTNv3_Secondary_2.png/600px-TTNv3_Secondary_2.png||height="387" width="600"]]
302 +[[~[~[image:https://wiki.dragino.com/images/thumb/0/05/TTNv3_Secondary_2.png/600px-TTNv3_Secondary_2.png~|~|height="387" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:TTNv3_Secondary_2.png]]
296 296  
297 297  Configure the double server
298 298  
299 299  The user can configure the secondary server and then click the button of Save&Apply.
300 300  
301 -== 2.10 Connect Full Hotspot to Helium ==
308 +== Connect Full Hotspot to Helium ==
302 302  
303 -= 3. Use Dragino Sensors with Helium =
310 += Use Dragino Sensors with Helium =
304 304  
305 -== 3.1 How to add up user's end-node with Helium console ==
312 +== How to add up user's end-node with Helium console ==
306 306  
307 -=== 3.1.1 Step 1:Login the Helium console ===
314 +=== Step 1:Login the Helium console ===
308 308  
309 309  User can Login the [[Helium Console>>url:https://staging-console.helium.wtf/]]
310 310  
311 -[[image:https://wiki.dragino.com/images/thumb/8/81/Login_Helium_console.png/600px-Login_Helium_console.png||height="626" width="600"]]
318 +[[~[~[image:https://wiki.dragino.com/images/thumb/8/81/Login_Helium_console.png/600px-Login_Helium_console.png~|~|height="626" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Login_Helium_console.png]]
312 312  
313 313  login Helium console
314 314  
315 -=== 3.1.2 Step 2:Add up your end-node's key ===
322 +=== Step 2:Add up your end-node's key ===
316 316  
317 317  User add up end-node's key from console ~-~->dervice
318 318  
319 -[[image:https://wiki.dragino.com/images/thumb/0/05/To_add_a_device.png/600px-To_add_a_device.png||height="366" width="600"]]
326 +[[~[~[image:https://wiki.dragino.com/images/thumb/0/05/To_add_a_device.png/600px-To_add_a_device.png~|~|height="366" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:To_add_a_device.png]]
320 320  
321 321  To add a device
322 322  
323 -=== 3.1.3 Step 3:Activate the end-node ===
330 +=== Step 3:Activate the end-node ===
324 324  
325 325  Users can activate the end-node with OTAA in which the end-node will Join the network from the Helium server **Eventually you will see traffic**
326 326  
327 -[[image:https://wiki.dragino.com/images/thumb/4/45/End-node_traffic.png/600px-End-node_traffic.png||height="239" width="600"]]
334 +[[~[~[image:https://wiki.dragino.com/images/thumb/4/45/End-node_traffic.png/600px-End-node_traffic.png~|~|height="239" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:End-node_traffic.png]]
328 328  
329 329  end-node traffic.
330 330  
331 -== 3.2 How to use decoder ==
338 +== How to use decoder ==
332 332  
333 -=== 3.2.1 Step 1:Users can create decoders on functions ===
340 +=== Step 1:Users can create decoders on functions ===
334 334  
335 -[[image:https://wiki.dragino.com/images/thumb/6/6e/LoRaWAN_Communication_Debug6.png/600px-LoRaWAN_Communication_Debug6.png||height="266" width="600"]]
342 +[[~[~[image:https://wiki.dragino.com/images/thumb/6/6e/LoRaWAN_Communication_Debug6.png/600px-LoRaWAN_Communication_Debug6.png~|~|height="266" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:LoRaWAN_Communication_Debug6.png]]
336 336  
337 337  Decoder.
338 338  
339 -=== 3.2.2 Step 2:Add a decoder in functions and apply it to the specified label ===
346 +=== Step 2:Add a decoder in functions and apply it to the specified label ===
340 340  
341 -[[image:https://wiki.dragino.com/images/thumb/6/60/LoRaWAN_Communication_Debug7.png/600px-LoRaWAN_Communication_Debug7.png||height="271" width="600"]]
348 +[[~[~[image:https://wiki.dragino.com/images/thumb/6/60/LoRaWAN_Communication_Debug7.png/600px-LoRaWAN_Communication_Debug7.png~|~|height="271" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:LoRaWAN_Communication_Debug7.png]]
342 342  
343 343  Decoder.
344 344  
345 -[[image:https://wiki.dragino.com/images/thumb/9/9a/LoRaWAN_Communication_Debug8.png/600px-LoRaWAN_Communication_Debug8.png||height="269" width="600"]]
352 +[[~[~[image:https://wiki.dragino.com/images/thumb/9/9a/LoRaWAN_Communication_Debug8.png/600px-LoRaWAN_Communication_Debug8.png~|~|height="269" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:LoRaWAN_Communication_Debug8.png]]
346 346  
347 347  Decoder.
348 348  
349 -[[image:https://wiki.dragino.com/images/thumb/6/6b/LoRaWAN_Communication_Debug9.png/600px-LoRaWAN_Communication_Debug9.png||height="307" width="600"]]
356 +[[~[~[image:https://wiki.dragino.com/images/thumb/6/6b/LoRaWAN_Communication_Debug9.png/600px-LoRaWAN_Communication_Debug9.png~|~|height="307" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:LoRaWAN_Communication_Debug9.png]]
350 350  
351 351  Decoder.
352 352  
... ... @@ -353,7 +353,7 @@
353 353  Add decoder complete.
354 354  
355 355  
356 -== 3.3 How to send a downlink to end device from Helium ==
363 +== How to send a downlink to end device from Helium ==
357 357  
358 358  The Helium server needs to convert to Base64 format when sending the downlink command. Please refer to the following example:
359 359  
... ... @@ -363,80 +363,80 @@
363 363  
364 364  01 00 00 3C ~-~-> AQAAPA==
365 365  
366 -[[image:https://wiki.dragino.com/images/thumb/c/c5/Helium_downlink.png/600px-Helium_downlink.png||height="360" width="600"]]
373 +[[~[~[image:https://wiki.dragino.com/images/thumb/c/c5/Helium_downlink.png/600px-Helium_downlink.png~|~|height="360" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium_downlink.png]]
367 367  
368 368  Downlink
369 369  
370 370  
371 -== 3.4 How to add integration to different IoT Servers ==
378 +== How to add integration to different IoT Servers ==
372 372  
373 -=== 3.4.1 TagoIO ===
380 +=== TagoIO ===
374 374  
375 375  The steps to add integration are very simple. Please see the following process.
376 376  
377 -[[image:https://wiki.dragino.com/images/thumb/c/ce/Helium-togo1.jpg/600px-Helium-togo1.jpg||height="284" width="600"]]
384 +[[~[~[image:https://wiki.dragino.com/images/thumb/c/ce/Helium-togo1.jpg/600px-Helium-togo1.jpg~|~|height="284" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-togo1.jpg]]
378 378  
379 379  TagoIO.
380 380  
381 381  Generate the authorization code and then copy it.
382 382  
383 -[[image:https://wiki.dragino.com/images/thumb/5/5e/Helium-togo2.png/600px-Helium-togo2.png||height="197" width="600"]]
390 +[[~[~[image:https://wiki.dragino.com/images/thumb/5/5e/Helium-togo2.png/600px-Helium-togo2.png~|~|height="197" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-togo2.png]]
384 384  
385 385  TagoIO.
386 386  
387 387  Apply Integration to Label.
388 388  
389 -[[image:https://wiki.dragino.com/images/thumb/3/39/Helium-togo3.png/600px-Helium-togo3.png||height="270" width="600"]]
396 +[[~[~[image:https://wiki.dragino.com/images/thumb/3/39/Helium-togo3.png/600px-Helium-togo3.png~|~|height="270" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-togo3.png]]
390 390  
391 391  TagoIO.
392 392  
393 -[[image:https://wiki.dragino.com/images/thumb/a/aa/Helium-togo4.png/600px-Helium-togo4.png||height="210" width="600"]]
400 +[[~[~[image:https://wiki.dragino.com/images/thumb/a/aa/Helium-togo4.png/600px-Helium-togo4.png~|~|height="210" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-togo4.png]]
394 394  
395 395  TagoIO.
396 396  
397 397  Click LoRaWAN Helium,select the device.
398 398  
399 -[[image:https://wiki.dragino.com/images/thumb/d/d0/Helium-togo5.png/600px-Helium-togo5.png||height="338" width="600"]]
406 +[[~[~[image:https://wiki.dragino.com/images/thumb/d/d0/Helium-togo5.png/600px-Helium-togo5.png~|~|height="338" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-togo5.png]]
400 400  
401 401  TagoIO.
402 402  
403 403  Fill in DEVEUI and create my device.
404 404  
405 -[[image:https://wiki.dragino.com/images/thumb/2/20/Helium-togo6.png/600px-Helium-togo6.png||height="434" width="600"]]
412 +[[~[~[image:https://wiki.dragino.com/images/thumb/2/20/Helium-togo6.png/600px-Helium-togo6.png~|~|height="434" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-togo6.png]]
406 406  
407 407  TagoIO.
408 408  
409 -=== 3.4.2 Cayenne ===
416 +=== Cayenne ===
410 410  
411 411  The process of creating devices is similar to Tago.
412 412  
413 -[[image:https://wiki.dragino.com/images/thumb/f/fa/Helium-Cayenne1.png/600px-Helium-Cayenne1.png||height="246" width="600"]]
420 +[[~[~[image:https://wiki.dragino.com/images/thumb/f/fa/Helium-Cayenne1.png/600px-Helium-Cayenne1.png~|~|height="246" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-Cayenne1.png]]
414 414  
415 415  Cayenne.
416 416  
417 -[[image:https://wiki.dragino.com/images/thumb/6/6a/Helium-Cayenne2.png/600px-Helium-Cayenne2.png||height="296" width="600"]]
424 +[[~[~[image:https://wiki.dragino.com/images/thumb/6/6a/Helium-Cayenne2.png/600px-Helium-Cayenne2.png~|~|height="296" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-Cayenne2.png]]
418 418  
419 419  Cayenne.
420 420  
421 -[[image:https://wiki.dragino.com/images/thumb/2/24/Helium-Cayenne3.png/600px-Helium-Cayenne3.png||height="276" width="600"]]
428 +[[~[~[image:https://wiki.dragino.com/images/thumb/2/24/Helium-Cayenne3.png/600px-Helium-Cayenne3.png~|~|height="276" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-Cayenne3.png]]
422 422  
423 423  Cayenne.
424 424  
425 -[[image:https://wiki.dragino.com/images/thumb/b/b2/Helium-Cayenne4.png/600px-Helium-Cayenne4.png||height="358" width="600"]]
432 +[[~[~[image:https://wiki.dragino.com/images/thumb/b/b2/Helium-Cayenne4.png/600px-Helium-Cayenne4.png~|~|height="358" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-Cayenne4.png]]
426 426  
427 427  Cayenne.
428 428  
429 -[[image:https://wiki.dragino.com/images/thumb/3/37/Helium-Cayenne5.jpg/600px-Helium-Cayenne5.jpg||height="341" width="600"]]
436 +[[~[~[image:https://wiki.dragino.com/images/thumb/3/37/Helium-Cayenne5.jpg/600px-Helium-Cayenne5.jpg~|~|height="341" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-Cayenne5.jpg]]
430 430  
431 431  Cayenne.
432 432  
433 -[[image:https://wiki.dragino.com/images/thumb/1/1d/Helium-Cayenne6.jpg/600px-Helium-Cayenne6.jpg||height="326" width="600"]]
440 +[[~[~[image:https://wiki.dragino.com/images/thumb/1/1d/Helium-Cayenne6.jpg/600px-Helium-Cayenne6.jpg~|~|height="326" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-Cayenne6.jpg]]
434 434  
435 435  Cayenne.
436 436  
437 -== 3.5 Trouble Shooting ==
444 +== Trouble Shooting ==
438 438  
439 -=== 3.5.1 Trouble to Join Helium ===
446 +=== Trouble to Join Helium ===
440 440  
441 441  Assume the device is powered correctly. If you don't see data in Helium. The possibilities are:
442 442  
... ... @@ -447,7 +447,7 @@
447 447  3) You have input the wrong keys into Helium Platform ( You can send us the screenshots for the keys and Dragino support team can check for you)
448 448  
449 449  
450 -=== 3.5.2 Packet Loss for AU915 / US915 Band ===
457 +=== Packet Loss for AU915 / US915 Band ===
451 451  
452 452  The node working on the AU915/US915 frequency has packet loss or the frequency channel and the gateway channel are different.
453 453  

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