Changes for page Notes for Helium

Last modified by Edwin Chen on 2024/03/25 08:22
<
From version < 1.3 >
edited by Xiaoling
on 2022/05/16 14:37
To version < 1.7 >
edited by Xiaoling
on 2022/05/16 14:54
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Summary

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Content
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1 1  **Contents:**
2 2  
3 +{{toc/}}
3 3  
4 4  
5 5  = 1. Use Dragino Gateways/Hotspots with Helium =
... ... @@ -20,79 +20,74 @@
20 20  
21 21  * The frequencies currently available are CN470/EU868/US915/AU915
22 22  
23 -Note: more information refer to this link [[Helium Frequency plan>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans/]]
24 +**Note**: more information refer to this link [[Helium Frequency plan>>url:https://docs.helium.com/lorawan-on-helium/frequency-plans/]]
24 24  
26 += 2. Connect Data-Only Hotspot to Helium =
25 25  
26 -= Connect Data-Only Hotspot to Helium =
28 +== 2.1 Prerequisites ==
27 27  
28 -== Prerequisites ==
29 -
30 30  * Firmware Requirement: > [[lgw~~-~~-build-v5.4.1640315898>>url:https://www.dragino.com/downloads/index.php?dir=LoRa_Gateway/LPS8/Firmware/Release/]]
31 31  
32 -== Step 1:Configure Frequency Band ==
32 +== 2.2 Step 1:Configure Frequency Band ==
33 33  
34 34  Each country has a requirement for frequency region. Choose the right one for your area.
35 35  
36 -[[~[~[image:https://wiki.dragino.com/images/thumb/4/4b/Select_fre.png/600px-Select_fre.png~|~|height="306" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Select_fre.png]]
36 +[[image:https://wiki.dragino.com/images/thumb/4/4b/Select_fre.png/600px-Select_fre.png||height="306" width="600"]]
37 37  
38 38  Select fre
39 39  
40 -== Step 2: Download the Helium-gateway-rs ==
40 +== 2.3 Step 2: Download the Helium-gateway-rs ==
41 41  
42 42  Click Download Helium Server and the gateway will download the Helium-gateway-rs
43 43  
44 -[[~[~[image:https://wiki.dragino.com/images/thumb/a/ac/Start_download_the_Helium-gatewayrs_1.1.png/600px-Start_download_the_Helium-gatewayrs_1.1.png~|~|height="332" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Start_download_the_Helium-gatewayrs_1.1.png]]
44 +[[image:https://wiki.dragino.com/images/thumb/a/ac/Start_download_the_Helium-gatewayrs_1.1.png/600px-Start_download_the_Helium-gatewayrs_1.1.png||height="332" width="600"]]
45 45  
46 46  Start download the Helium-gatewayrs
47 47  
48 -[[~[~[image:https://wiki.dragino.com/images/thumb/c/cb/Helium-gatewayrs_download_success_1.1.png/600px-Helium-gatewayrs_download_success_1.1.png~|~|height="340" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-gatewayrs_download_success_1.1.png]]
48 +[[image:https://wiki.dragino.com/images/thumb/c/cb/Helium-gatewayrs_download_success_1.1.png/600px-Helium-gatewayrs_download_success_1.1.png||height="340" width="600"]]
49 49  
50 50  Helium-gatewayrs download success
51 51  
52 52  If download fails, click and download again
53 53  
54 -[[~[~[image:https://wiki.dragino.com/images/thumb/2/22/Helium-gatewayrs_download_fail_1.1.png/600px-Helium-gatewayrs_download_fail_1.1.png~|~|height="326" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-gatewayrs_download_fail_1.1.png]]
54 +[[image:https://wiki.dragino.com/images/thumb/2/22/Helium-gatewayrs_download_fail_1.1.png/600px-Helium-gatewayrs_download_fail_1.1.png||height="326" width="600"]]
55 55  
56 56  Helium-gatewayrs download fail
57 57  
58 +== 2.4 Step 3: Install the Helium-gateway-rs ==
58 58  
59 -== Step 3: Install the Helium-gateway-rs ==
60 -
61 61  Click **Install Helium Server** to install gateway-rs.
62 62  
63 -[[~[~[image:https://wiki.dragino.com/images/thumb/d/d1/Start_Install_the_Helium-gatewayrs_1.1.png/600px-Start_Install_the_Helium-gatewayrs_1.1.png~|~|height="340" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Start_Install_the_Helium-gatewayrs_1.1.png]]
62 +[[image:https://wiki.dragino.com/images/thumb/d/d1/Start_Install_the_Helium-gatewayrs_1.1.png/600px-Start_Install_the_Helium-gatewayrs_1.1.png||height="340" width="600"]]
64 64  
65 65  Install the Helium gateway-rs
66 66  
67 -Note: User will see the echo characters of Helium gateway-rs have been installed successfully.
66 +**Note**: User will see the echo characters of Helium gateway-rs have been installed successfully.
68 68  
68 +== 2.5 Step 4: Save&start the Helium Server ==
69 69  
70 -== Step 4: Save&start the Helium Server ==
71 -
72 72  Click **Save&Apply** and gateway will start to connect the Helium. The UI shows the connect status.
73 73  
74 -[[~[~[image:https://wiki.dragino.com/images/thumb/0/07/Start_Helium-gatewayrs_1.1.png/600px-Start_Helium-gatewayrs_1.1.png~|~|height="329" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Start_Helium-gatewayrs_1.1.png]]
72 +[[image:https://wiki.dragino.com/images/thumb/0/07/Start_Helium-gatewayrs_1.1.png/600px-Start_Helium-gatewayrs_1.1.png||height="329" width="600"]]
75 75  
76 76  Start Helium-gateway-rs
77 77  
76 +== 2.6 Step 5: Check Gateway Connection before onboarding ==
78 78  
79 -== Step 5: Check Gateway Connection before onboarding ==
80 -
81 81  A hotspot can transfer data to Helium after finishing step4. We can add a device to Helium and see if the device can join Helium. For example, we add an LGT92 sensor and see below info.
82 82  
83 83  Check end device event from [[Helium Console>>url:https://staging-console.helium.wtf/]], We can see the LGT92 data arrived Helium via our hotspot.
84 84  
85 -[[~[~[image:https://wiki.dragino.com/images/thumb/c/c4/Data-hotspot-data_1.png/600px-Data-hotspot-data_1.png~|~|height="192" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Data-hotspot-data_1.png]]
82 +[[image:https://wiki.dragino.com/images/thumb/c/c4/Data-hotspot-data_1.png/600px-Data-hotspot-data_1.png||height="192" width="600"]]
86 86  
87 87  Check if the packet is transferred via LPS8
88 88  
89 89  **Note:** The hotspot is not valid for search in Helium Console before onboarding.
90 90  
88 +== 2.7 Step 6: Onboarding Data-Only Hotspot ==
91 91  
92 -== Step 6: Onboarding Data-Only Hotspot ==
90 +(% style="color:red" %)**Note: Onboarding a Data-Only hotspot is not necessary, and it will gain very, very small awards on HNT by data-transfer .**
93 93  
94 -Note: Onboarding a Data-Only hotspot is not necessary, and it will gain very, very small awards on HNT by data-transfer .
95 -
96 96  User can refer [[this link>>url:https://docs.helium.com/mine-hnt/data-only-hotspots]] for how to onboarding a data-only hotspot. After onboarding the data-only hotspot, user can see the hotspot on Helium Console.
97 97  
98 98  Below are the steps we do as per above link here.
... ... @@ -223,11 +223,10 @@
223 223  
224 224  After above steps finish, the mobile helium wallet should be able to show that this hotspot has been added to the helium blockchain.
225 225  
222 +== 2.8 Debug Connection ==
226 226  
227 -== Debug Connection ==
224 +=== 2.8.1 Check pkt-fwd running Log ===
228 228  
229 -=== Check pkt-fwd running Log ===
230 -
231 231  This command can check if the LoRa Radio part runs correctly and if the gateway receives LoRa packets from LoRaWAN sensors.
232 232  
233 233  Below logs shows the gateway receive two LoRaWAN packets.
... ... @@ -251,109 +251,107 @@
251 251  Sun Nov 14 14:28:19 2021 daemon.info lora_pkt_fwd[3145]: REPORT~ ### [DOWNSTREAM] ###}}}
252 252  
253 253  
254 -=== Check gateway-rs Log ===
249 +=== 2.8.2 Check gateway-rs Log ===
255 255  
256 256  SSH to gateway and run **logread | grep helium_gateway** to check Gateway-rs running log.
257 257  
258 -[[~[~[image:https://wiki.dragino.com/images/thumb/6/6a/Helium-gatewayrs_log.png/600px-Helium-gatewayrs_log.png~|~|height="69" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-gatewayrs_log.png]]
253 +[[image:https://wiki.dragino.com/images/thumb/6/6a/Helium-gatewayrs_log.png/600px-Helium-gatewayrs_log.png||height="69" width="600"]]
259 259  
260 260  Helium-gatewayrs log
261 261  
262 262  Note: logread is dynamic and FIFO, so helium log might be overwritten by other processes info in system.
263 263  
264 -=== View the public key address and animal name ===
259 +=== 2.8.3 View the public key address and animal name ===
265 265  
266 266  {{{root@123123:~# helium_gateway key info { "address": "13KmbKLdpDfECx19kB2nX4suSzz3GskA4JVqKHAKiJ89kuyJx8T", "name": "great-mint-lizard" }}}}
267 267  
268 -[[~[~[image:https://wiki.dragino.com/images/thumb/c/ce/Hostpot_key_and_animal_name.png/600px-Hostpot_key_and_animal_name.png~|~|height="323" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Hostpot_key_and_animal_name.png]]
263 +[[image:https://wiki.dragino.com/images/thumb/c/ce/Hostpot_key_and_animal_name.png/600px-Hostpot_key_and_animal_name.png||height="323" width="600"]]
269 269  
270 270  Hostpot key and animal name
271 271  
267 +=== 2.8.4 Backup/Restor gateway-rs key ===
272 272  
273 -=== Backup/Restor gateway-rs key ===
274 -
275 275  For the date-only hotspots, the key is the only unique identifier, the users can backup the key by the button of Download. And once the uses upgrade the gateway or the gateway lose the key, the gateway-rs will generate a new key for which the data-only hotspot is the new unit. so if the user would restore to last time which can upload your backup key to the gateway by the button of upload.
276 276  
277 -[[~[~[image:https://wiki.dragino.com/images/thumb/e/ef/Backup_and_restore_key.png/600px-Backup_and_restore_key.png~|~|height="343" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Backup_and_restore_key.png]]
271 +[[image:https://wiki.dragino.com/images/thumb/e/ef/Backup_and_restore_key.png/600px-Backup_and_restore_key.png||height="343" width="600"]]
278 278  
279 279  Backup and restore key
280 280  
275 +== 2.9 Forward the data to the other server ==
281 281  
282 -== Forward the data to the other server ==
277 +=== 2.9.1 Introduction ===
283 283  
284 -=== Introduction ===
285 -
286 286  The Dragino gateway has supports the double server settings.
287 287  
288 288  Users can back to the page of Semtech UDP to configure other server settings.
289 289  
290 -=== Example ===
283 +=== 2.9.2 Example ===
291 291  
292 292  The following takes The Things Network as another LoRaWAN server as an example,
293 293  
294 -==== Step 1: Back to Semtech UDP page ====
287 +==== 2.9.2.1 Step 1: Back to Semtech UDP page ====
295 295  
296 -[[~[~[image:https://wiki.dragino.com/images/thumb/2/2c/Helium_Primary_page.png/600px-Helium_Primary_page.png~|~|height="415" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium_Primary_page.png]]
289 +[[image:https://wiki.dragino.com/images/thumb/2/2c/Helium_Primary_page.png/600px-Helium_Primary_page.png||height="415" width="600"]]
297 297  
298 298  Back to Semtech UDP page
299 299  
300 -==== Step 2: Configure the double server forwarding ====
293 +==== 2.9.2.2 Step 2: Configure the double server forwarding ====
301 301  
302 -[[~[~[image:https://wiki.dragino.com/images/thumb/0/05/TTNv3_Secondary_2.png/600px-TTNv3_Secondary_2.png~|~|height="387" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:TTNv3_Secondary_2.png]]
295 +[[image:https://wiki.dragino.com/images/thumb/0/05/TTNv3_Secondary_2.png/600px-TTNv3_Secondary_2.png||height="387" width="600"]]
303 303  
304 304  Configure the double server
305 305  
306 306  The user can configure the secondary server and then click the button of Save&Apply.
307 307  
308 -== Connect Full Hotspot to Helium ==
301 +== 2.10 Connect Full Hotspot to Helium ==
309 309  
310 -= Use Dragino Sensors with Helium =
303 += 3. Use Dragino Sensors with Helium =
311 311  
312 -== How to add up user's end-node with Helium console ==
305 +== 3.1 How to add up user's end-node with Helium console ==
313 313  
314 -=== Step 1:Login the Helium console ===
307 +=== 3.1.1 Step 1:Login the Helium console ===
315 315  
316 316  User can Login the [[Helium Console>>url:https://staging-console.helium.wtf/]]
317 317  
318 -[[~[~[image:https://wiki.dragino.com/images/thumb/8/81/Login_Helium_console.png/600px-Login_Helium_console.png~|~|height="626" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Login_Helium_console.png]]
311 +[[image:https://wiki.dragino.com/images/thumb/8/81/Login_Helium_console.png/600px-Login_Helium_console.png||height="626" width="600"]]
319 319  
320 320  login Helium console
321 321  
322 -=== Step 2:Add up your end-node's key ===
315 +=== 3.1.2 Step 2:Add up your end-node's key ===
323 323  
324 324  User add up end-node's key from console ~-~->dervice
325 325  
326 -[[~[~[image:https://wiki.dragino.com/images/thumb/0/05/To_add_a_device.png/600px-To_add_a_device.png~|~|height="366" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:To_add_a_device.png]]
319 +[[image:https://wiki.dragino.com/images/thumb/0/05/To_add_a_device.png/600px-To_add_a_device.png||height="366" width="600"]]
327 327  
328 328  To add a device
329 329  
330 -=== Step 3:Activate the end-node ===
323 +=== 3.1.3 Step 3:Activate the end-node ===
331 331  
332 332  Users can activate the end-node with OTAA in which the end-node will Join the network from the Helium server **Eventually you will see traffic**
333 333  
334 -[[~[~[image:https://wiki.dragino.com/images/thumb/4/45/End-node_traffic.png/600px-End-node_traffic.png~|~|height="239" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:End-node_traffic.png]]
327 +[[image:https://wiki.dragino.com/images/thumb/4/45/End-node_traffic.png/600px-End-node_traffic.png||height="239" width="600"]]
335 335  
336 336  end-node traffic.
337 337  
338 -== How to use decoder ==
331 +== 3.2 How to use decoder ==
339 339  
340 -=== Step 1:Users can create decoders on functions ===
333 +=== 3.2.1 Step 1:Users can create decoders on functions ===
341 341  
342 -[[~[~[image:https://wiki.dragino.com/images/thumb/6/6e/LoRaWAN_Communication_Debug6.png/600px-LoRaWAN_Communication_Debug6.png~|~|height="266" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:LoRaWAN_Communication_Debug6.png]]
335 +[[image:https://wiki.dragino.com/images/thumb/6/6e/LoRaWAN_Communication_Debug6.png/600px-LoRaWAN_Communication_Debug6.png||height="266" width="600"]]
343 343  
344 344  Decoder.
345 345  
346 -=== Step 2:Add a decoder in functions and apply it to the specified label ===
339 +=== 3.2.2 Step 2:Add a decoder in functions and apply it to the specified label ===
347 347  
348 -[[~[~[image:https://wiki.dragino.com/images/thumb/6/60/LoRaWAN_Communication_Debug7.png/600px-LoRaWAN_Communication_Debug7.png~|~|height="271" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:LoRaWAN_Communication_Debug7.png]]
341 +[[image:https://wiki.dragino.com/images/thumb/6/60/LoRaWAN_Communication_Debug7.png/600px-LoRaWAN_Communication_Debug7.png||height="271" width="600"]]
349 349  
350 350  Decoder.
351 351  
352 -[[~[~[image:https://wiki.dragino.com/images/thumb/9/9a/LoRaWAN_Communication_Debug8.png/600px-LoRaWAN_Communication_Debug8.png~|~|height="269" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:LoRaWAN_Communication_Debug8.png]]
345 +[[image:https://wiki.dragino.com/images/thumb/9/9a/LoRaWAN_Communication_Debug8.png/600px-LoRaWAN_Communication_Debug8.png||height="269" width="600"]]
353 353  
354 354  Decoder.
355 355  
356 -[[~[~[image:https://wiki.dragino.com/images/thumb/6/6b/LoRaWAN_Communication_Debug9.png/600px-LoRaWAN_Communication_Debug9.png~|~|height="307" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:LoRaWAN_Communication_Debug9.png]]
349 +[[image:https://wiki.dragino.com/images/thumb/6/6b/LoRaWAN_Communication_Debug9.png/600px-LoRaWAN_Communication_Debug9.png||height="307" width="600"]]
357 357  
358 358  Decoder.
359 359  
... ... @@ -360,7 +360,7 @@
360 360  Add decoder complete.
361 361  
362 362  
363 -== How to send a downlink to end device from Helium ==
356 +== 3.3 How to send a downlink to end device from Helium ==
364 364  
365 365  The Helium server needs to convert to Base64 format when sending the downlink command. Please refer to the following example:
366 366  
... ... @@ -370,80 +370,80 @@
370 370  
371 371  01 00 00 3C ~-~-> AQAAPA==
372 372  
373 -[[~[~[image:https://wiki.dragino.com/images/thumb/c/c5/Helium_downlink.png/600px-Helium_downlink.png~|~|height="360" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium_downlink.png]]
366 +[[image:https://wiki.dragino.com/images/thumb/c/c5/Helium_downlink.png/600px-Helium_downlink.png||height="360" width="600"]]
374 374  
375 375  Downlink
376 376  
377 377  
378 -== How to add integration to different IoT Servers ==
371 +== 3.4 How to add integration to different IoT Servers ==
379 379  
380 -=== TagoIO ===
373 +=== 3.4.1 TagoIO ===
381 381  
382 382  The steps to add integration are very simple. Please see the following process.
383 383  
384 -[[~[~[image:https://wiki.dragino.com/images/thumb/c/ce/Helium-togo1.jpg/600px-Helium-togo1.jpg~|~|height="284" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-togo1.jpg]]
377 +[[image:https://wiki.dragino.com/images/thumb/c/ce/Helium-togo1.jpg/600px-Helium-togo1.jpg||height="284" width="600"]]
385 385  
386 386  TagoIO.
387 387  
388 388  Generate the authorization code and then copy it.
389 389  
390 -[[~[~[image:https://wiki.dragino.com/images/thumb/5/5e/Helium-togo2.png/600px-Helium-togo2.png~|~|height="197" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-togo2.png]]
383 +[[image:https://wiki.dragino.com/images/thumb/5/5e/Helium-togo2.png/600px-Helium-togo2.png||height="197" width="600"]]
391 391  
392 392  TagoIO.
393 393  
394 394  Apply Integration to Label.
395 395  
396 -[[~[~[image:https://wiki.dragino.com/images/thumb/3/39/Helium-togo3.png/600px-Helium-togo3.png~|~|height="270" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-togo3.png]]
389 +[[image:https://wiki.dragino.com/images/thumb/3/39/Helium-togo3.png/600px-Helium-togo3.png||height="270" width="600"]]
397 397  
398 398  TagoIO.
399 399  
400 -[[~[~[image:https://wiki.dragino.com/images/thumb/a/aa/Helium-togo4.png/600px-Helium-togo4.png~|~|height="210" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-togo4.png]]
393 +[[image:https://wiki.dragino.com/images/thumb/a/aa/Helium-togo4.png/600px-Helium-togo4.png||height="210" width="600"]]
401 401  
402 402  TagoIO.
403 403  
404 404  Click LoRaWAN Helium,select the device.
405 405  
406 -[[~[~[image:https://wiki.dragino.com/images/thumb/d/d0/Helium-togo5.png/600px-Helium-togo5.png~|~|height="338" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-togo5.png]]
399 +[[image:https://wiki.dragino.com/images/thumb/d/d0/Helium-togo5.png/600px-Helium-togo5.png||height="338" width="600"]]
407 407  
408 408  TagoIO.
409 409  
410 410  Fill in DEVEUI and create my device.
411 411  
412 -[[~[~[image:https://wiki.dragino.com/images/thumb/2/20/Helium-togo6.png/600px-Helium-togo6.png~|~|height="434" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-togo6.png]]
405 +[[image:https://wiki.dragino.com/images/thumb/2/20/Helium-togo6.png/600px-Helium-togo6.png||height="434" width="600"]]
413 413  
414 414  TagoIO.
415 415  
416 -=== Cayenne ===
409 +=== 3.4.2 Cayenne ===
417 417  
418 418  The process of creating devices is similar to Tago.
419 419  
420 -[[~[~[image:https://wiki.dragino.com/images/thumb/f/fa/Helium-Cayenne1.png/600px-Helium-Cayenne1.png~|~|height="246" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-Cayenne1.png]]
413 +[[image:https://wiki.dragino.com/images/thumb/f/fa/Helium-Cayenne1.png/600px-Helium-Cayenne1.png||height="246" width="600"]]
421 421  
422 422  Cayenne.
423 423  
424 -[[~[~[image:https://wiki.dragino.com/images/thumb/6/6a/Helium-Cayenne2.png/600px-Helium-Cayenne2.png~|~|height="296" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-Cayenne2.png]]
417 +[[image:https://wiki.dragino.com/images/thumb/6/6a/Helium-Cayenne2.png/600px-Helium-Cayenne2.png||height="296" width="600"]]
425 425  
426 426  Cayenne.
427 427  
428 -[[~[~[image:https://wiki.dragino.com/images/thumb/2/24/Helium-Cayenne3.png/600px-Helium-Cayenne3.png~|~|height="276" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-Cayenne3.png]]
421 +[[image:https://wiki.dragino.com/images/thumb/2/24/Helium-Cayenne3.png/600px-Helium-Cayenne3.png||height="276" width="600"]]
429 429  
430 430  Cayenne.
431 431  
432 -[[~[~[image:https://wiki.dragino.com/images/thumb/b/b2/Helium-Cayenne4.png/600px-Helium-Cayenne4.png~|~|height="358" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-Cayenne4.png]]
425 +[[image:https://wiki.dragino.com/images/thumb/b/b2/Helium-Cayenne4.png/600px-Helium-Cayenne4.png||height="358" width="600"]]
433 433  
434 434  Cayenne.
435 435  
436 -[[~[~[image:https://wiki.dragino.com/images/thumb/3/37/Helium-Cayenne5.jpg/600px-Helium-Cayenne5.jpg~|~|height="341" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-Cayenne5.jpg]]
429 +[[image:https://wiki.dragino.com/images/thumb/3/37/Helium-Cayenne5.jpg/600px-Helium-Cayenne5.jpg||height="341" width="600"]]
437 437  
438 438  Cayenne.
439 439  
440 -[[~[~[image:https://wiki.dragino.com/images/thumb/1/1d/Helium-Cayenne6.jpg/600px-Helium-Cayenne6.jpg~|~|height="326" width="600"~]~]>>url:https://wiki.dragino.com/index.php/File:Helium-Cayenne6.jpg]]
433 +[[image:https://wiki.dragino.com/images/thumb/1/1d/Helium-Cayenne6.jpg/600px-Helium-Cayenne6.jpg||height="326" width="600"]]
441 441  
442 442  Cayenne.
443 443  
444 -== Trouble Shooting ==
437 +== 3.5 Trouble Shooting ==
445 445  
446 -=== Trouble to Join Helium ===
439 +=== 3.5.1 Trouble to Join Helium ===
447 447  
448 448  Assume the device is powered correctly. If you don't see data in Helium. The possibilities are:
449 449  
... ... @@ -454,7 +454,7 @@
454 454  3) You have input the wrong keys into Helium Platform ( You can send us the screenshots for the keys and Dragino support team can check for you)
455 455  
456 456  
457 -=== Packet Loss for AU915 / US915 Band ===
450 +=== 3.5.2 Packet Loss for AU915 / US915 Band ===
458 458  
459 459  The node working on the AU915/US915 frequency has packet loss or the frequency channel and the gateway channel are different.
460 460  

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