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... ... @@ -1090,16 +1090,45 @@ 1090 1090 [[http:~~/~~/wiki.dragino.com/xwiki/bin/view/Main/End%20Device%20AT%20Commands%20and%20Downlink%20Command/>>http://wiki.dragino.com/xwiki/bin/view/Main/End%20Device%20AT%20Commands%20and%20Downlink%20Command/]] 1091 1091 1092 1092 1093 -== (% data-sider-select-id="765eceff-93b1-40ee-800b-b7b7d022ef8a" %)6.6 How to obtaindevicelogs?(%%) ==1093 +== (% data-sider-select-id="765eceff-93b1-40ee-800b-b7b7d022ef8a" %)6.6 How to get the debug log for further analyze?(%%) == 1094 1094 1095 1095 1096 - ***ATCommand:AT** **+GETLOG**1096 +If user is not able to solve the connection issue, user can use below method and get the device log and send to Dragino (Support@dragino.cc) for further analyze. 1097 1097 1098 -This command can be used to query upstream logs of data packets. 1099 1099 1100 -[[image:image-20240701114700-1.png]] 1099 +(% class="lead" %) 1100 +Step1: Use Mobile Phone to connect device 1101 1101 1102 +See this link: **[[how to connect via Mobile Phone:>>https://wiki.dragino.com/xwiki/bin/view/Main/BLE%20Bluetooth%20Remote%20Configure/#H3.1UseDraginoDeviceTooltoconfigureorupgradefirmware]]** 1102 1102 1104 + 1105 +(% class="lead" %) 1106 +Step2: Get Log by different commands. 1107 + 1108 +Use below three method to generate logs. 1109 + 1110 +* **AT+CFG ~-~-> Command to show the current configuration** 1111 +* **AT** **+GETLOG ~-~-> Command to get the previous upstream log** 1112 +* **press the toggle button for 1 ~~2 seconds ~-~-> Trigger a uplink** 1113 + 1114 + 1115 +Above are the output example for about three action: 1116 + 1117 +[[image:image-20250121235119-1.png||height="493" width="455"]] 1118 + 1119 +[[image:image-20240207002129-2.png]] 1120 + 1121 + 1122 +(% class="lead" %) 1123 +Step3: Export Log 1124 + 1125 +[[image:https://wiki.dragino.com/xwiki/bin/download/Main/BLE%20Bluetooth%20Remote%20Configure/WebHome/image-20241230155425-16.png?width=330&height=85&rev=1.1||alt="image-20241230155425-16.png" height="85" width="330"]] 1126 + 1127 +select the log you want to export, then click the share icon on the far right to enter the document that comes with your phone and choose to export it. 1128 + 1129 +[[image:https://wiki.dragino.com/xwiki/bin/download/Main/BLE%20Bluetooth%20Remote%20Configure/WebHome/image-20241230155528-17.png?width=327&height=324&rev=1.1||alt="image-20241230155528-17.png" height="324" width="327"]] 1130 + 1131 + 1103 1103 == 6.7 How to find the AT Command Password if lost? == 1104 1104 1105 1105 ... ... @@ -1117,7 +1117,6 @@ 1117 1117 * (% style="color:#037691; font-weight:bold" %)**AT+FDR**(%%)** **~/~/ Reset Parameters to Factory Default. 1118 1118 * (% style="color:#037691; font-weight:bold" %)**AT+FDR1**(%%)** **~/~/ Reset parameters to factory default values except for passwords.(new) 1119 1119 1120 - 1121 1121 === Version Confirmation === 1122 1122 1123 1123 ... ... @@ -1148,7 +1148,6 @@ 1148 1148 ))) 1149 1149 |(% style="width:210px" %)RS485-NB|(% style="width:150px" %)Before V1.0.8|(% style="width:150px" %)After V1.0.8 (including V1.0.8) 1150 1150 1151 - 1152 1152 === UART connection and firmware update methods === 1153 1153 1154 1154