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Changes for page Connection to Senet

Last modified by Xiaoling on 2023/04/21 18:01
From version 60.1
edited by Kilight Cao
on 2022/12/16 17:51
Change comment: Uploaded new attachment "image-20221216175155-1.png", version {1}
To version 61.1
edited by Kilight Cao
on 2022/12/16 17:52
Change comment: There is no comment for this version

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175 175  == 3.5  Trouble Shooting ==
176 176  
177 177  
178 +=== 3.5.1 Why my gateway is showing offline on the Senet Console UI? ===
179 +
180 +
181 +If the gateway does not receive any data packet within 10 minutes, the gateway status in the Senet platform is displayed as Offline.
182 +
183 +This does not affect the normal use of the gateway, and when the node sends the packet again, the gateway status reshows as Active。
184 +
185 +[[image:image-20221216175155-1.png||height="508" width="957"]]
186 +
187 +
188 +
178 178  User can check the station log in the logread/system log page.
179 179  
180 180  [[image:image-20220525084131-17.png]]