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Remote.it

Remote Access with Remote.it​

Remote.it is a third-party commercial remote access service. It is separate from Dragino Remote Manager and may require a Remote.it account or subscription.

Remote.it for remote access is available in the latest Dragino firmware for gateway. For security concern, the remote.it only available base on end user demand.

Important Notice:

  • Remote.it access will give full control of your device to remote support.

  • The Remote.it allows Dragino Support to remote access to the device, If user want to access himself, it need to sign up for an remote.it account.

eway](https://www.remote.it/getting-started/dragino).

  • For Quick add remote.it to Dragino for remote debug, please see below:

Prerequisites:

Users must have an account and APP for remote.it

https://app.remote.it

For detailed examples, please see: OpenWrt How to Connect Guide (remote.it)

Method 1: Add the gateway to the Remote.it application using the web interface.​

1. Get the License Key

After logging in to the Remote.it account, click Copy in Step 4 of the image below to get the License Key. 12.png

2. Install the Remote.it software

Users can directly click "Install" on the Web UI to install Remote.

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The Remote.it installation location in the new Web UI (not yet released)

3. Enter the license key

Users need to enter the license key in the box under "2. Register" section and click the "Save" button and "Register" button.

When the user enters this license key, Dragino support will have access to your gateway.

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Remote.it license key entry location in the new Web UI （ not yet released）

4. Check whether the device is successfully registered on the Remote.it application

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Method 2: Access the gateway's Linux console and add it to the Remote.it application.​

1. Click "+" in the APP to add a device

Then click Add "OpenWrt" and the APP will generate a command to register the device. 3.png

2. Copy the device registration command

Click the copy icon in the box to copy the registration command.

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3. Enter the command copied in the previous step in the Linux console

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4. Check whether the device is successfully registered on the Remote.it application

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Preserve the Remote.it Registration During a Firmware Update​

Before version lgw--build-v5.4.1668240318-20221112-1606, once the gateway firmware is upgraded the remote configuration is gone.

This issue is now corrected:

Firmware Earlier Than lgw--build-v5.4.1668240318-20221112-1606​

  1. Upload the backup file to update the configuration.

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  1. Check the 'Preserver Settings' check box when you upgrade the gateway with the firmware.

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Firmware lgw--build-v5.4.1668240318-20221112-1606 or Later​

  1. Only to do: Check the 'Remote.it' check box when you upgrade the gateway with the firmware.

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Legacy: Register HP0D with Remote.it​

Legacy product

HP0D is a retired gateway model. This section is retained only for existing HP0D deployments.

Prerequisites:

Users must have an account and APP for remote.it

https://app.remote.it

1. Click "+" in the APP to add a device​

Then click Add "Linux & Raspberry Pi" and the APP will generate a command to register the device.

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2. Copy the register device command​

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3. Enter the command copied from the previous step on the HP0D Linux command line​

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4. Check whether the device is successfully registered on the Remote.it APP​

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Troubleshooting​

What should users do when gateway Remote.it installation fails​

image-20220907162028-4.png

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(The new Web UI has not been released yet)

Step 1: Please check whether the gateway is connected to the network and can access the internet.

Step 2: If the Internet connection is successful, go back to the Remote.it screen and try clicking "Install" again.If the installation still fails, please try restarting the gateway.

image-20220907161352-3.png

Step 3: Follow the Remoteit user instruction for Dragino Gateway steps to reconfigurez