Changes for page CPN01- NB-IoT Outdoor Open/Close Dry Contact Sensor User Manual

Last modified by Mengting Qiu on 2024/04/02 16:56

From version < 30.1 >

edited by David Huang
on 2022/10/21 11:20

To version < 31.1 >

edited by David Huang
on 2022/10/21 11:21

Change comment: There is no comment for this version

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@@ -1,10 +1,10 @@
  (% style="text-align:center" %)
--[[image:http://wiki.dragino.com/xwiki/bin/download/Main/User%20Manual%20for%20LoRaWAN%20End%20Nodes/CPL01%20LoRaWAN%20Outdoor%20PulseContact%20%20Sensor%20Manual/WebHome/1652856952171-363.png?rev=1.1||alt="1652856952171-363.png"]]
++[[image:http://wiki.dragino.com/xwiki/bin/download/Main/User%20Manual%20for%20LoRaWAN%20End%20Nodes/CPL01%20LoRaWAN%20Outdoor%20PulseContact%20%20Sensor%20Manual/WebHome/1652856952171-363.png?rev=1.1||alt="1652856952171-363.png" height="578" width="588"]]
--**~1. Introduction**
++= **1. Introduction** =
--**1.1 **What is CPN01 **NB-IOT** Pulse/Contact Sensor
++== **1.1 **What is CPN01 **NB-IOT** Pulse/Contact Sensor ==
  The Dragino CPL01 is a  **NB-IOT Contact Sensor**. It detects open/close status and uplink to IoT server via LoRaWAN network. user can see the dry contact status, open time, open counts in the IoT Server.
@@ -22,7 +22,7 @@
--**1.2 Features**
++== **1.2 Features** ==
  * NB-IoT Bands: B1/B3/B8/B5/B20/B28 @H-FDD
  * Open/Close detect
@@ -39,7 +39,7 @@
  * Micro SIM card slot for NB-IoT SIM
  * 8500mAh Battery for long term use
--**1.3  Specification**
++== **1.3  Specification** ==
  **Common DC Characteristics:**
@@ -55,31 +55,33 @@
  * - B20 @H-FDD: 800MHz
  * - B28 @H-FDD: 700MHz
--**1.4 Installation**
++== **1.4 Installation** ==
  Connect CPL01 to an Open Close sensor like below. So it can detect the open/close event.
--[[image:file:///C:\Users\ADMINI~~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png]] [[image:file:///C:\Users\ADMINI~~1\AppData\Local\Temp\msohtmlclip1\01\clip_image002.png]]
++[[image:image-20221021110329-1.png]]
--**1.5 Applications**
++[[image:image-20221021110340-2.png]]
++== **1.5 Applications** ==
++
  * Open/Close Detection
  * Pulse meter application
  * Dry Contact Detection
--**1.6 Mechanical**
++== **1.6 Mechanical** ==
--[[image:file:///C:\Users\ADMINI~~1\AppData\Local\Temp\msohtmlclip1\01\clip_image003.png]]
++[[image:image-20221021110415-3.png]]
--**~ 1.7 Pin Definitions and Switch**
++== ** 1.7 Pin Definitions and Switch** ==
--[[image:file:///C:\Users\ADMINI~~1\AppData\Local\Temp\msohtmlclip1\01\clip_image004.png]]
++[[image:image-20221021110429-4.png]]
--**1.7.1 Pin Definition**
++=== **1.7.1 Pin Definition** ===
  CPL01 is pre-configured to connect to two external wires. The other pins are not used. If user wants to know more about other pins, please refer to the user manual of LSN50v2 at: [[https:~~/~~/www.dropbox.com/sh/djkxs7mr17y94mi/AABVlWbM9uzK9OA3mXyAT10Za?dl=0>>url:https://www.dropbox.com/sh/djkxs7mr17y94mi/AABVlWbM9uzK9OA3mXyAT10Za?dl=0]]
--**1.7.2 Jumper JP2(Power ON/OFF)**
++=== **1.7.2 Jumper JP2(Power ON/OFF)** ===
  Power on Device when putting this jumper.
@@ -86,7 +86,7 @@
--**1.7.3 BOOT MODE / SW1**
++=== **1.7.3 BOOT MODE / SW1** ===
 ) ISP: upgrade mode, device won't have any signal in this mode. but ready for upgrade firmware. LED won't work. Firmware won't run.
@@ -95,35 +95,34 @@
--**1.7.4 Reset Button**
++=== **1.7.4 Reset Button** ===
  Press to reboot the device.
++==   ==
++=== **1.7.5 LED** ===
--**1.7.5 LED**
--
  It will flash:
 . Boot the device in flash mode
 . Send an uplink packet
++= **2.  Use CPN01 to communicate with IoT Server** =
--**2.  Use CPN01 to communicate with IoT Server**
++== **2.1  How it works** ==
--**2.1  How it works**
--
  The CPN01 is equipped with a NB-IoT module, the pre-loaded firmware in CPN01 will get environment data from sensors and send the value to local NB-IoT network via the NB-IoT module.  The NB-IoT network will forward this value to IoT server via the protocol defined by CPN01.
  The diagram below shows the working flow in default firmware of CPN01:
--[[image:file:///C:\Users\ADMINI~~1\AppData\Local\Temp\msohtmlclip1\01\clip_image005.png||alt="说明: image-20220708101605-2.png"]]
++[[image:image-20221021110615-5.png]]
--**2.2  Configure the CPN01**
++== **2.2  Configure the CPN01** ==
--**2.2.1  Test Requirement**
++=== **2.2.1  Test Requirement** ===
  To use CPN01 in your city, make sure meet below requirements:
@@ -135,15 +135,15 @@
--**2.2.2  Insert SIM card**
++=== **2.2.2  Insert SIM card** ===
  Insert the NB-IoT Card get from your provider.
  User need to take out the NB-IoT module and insert the SIM card like below:
--[[image:file:///C:\Users\ADMINI~~1\AppData\Local\Temp\msohtmlclip1\01\clip_image006.png||alt="说明: 1657249468462-536.png"]]
++[[image:image-20221021110745-6.png]]
--**2.2.3  Connect USB – TTL to CPN01 to configure it**
++=== **2.2.3  Connect USB – TTL to CPN01 to configure it** ===
  User need to configure CPN01 via serial port to set the **Server Address** / **Uplink Topic** to define where and how-to uplink packets. CPN01 support AT Commands, user can use a USB to TTL adapter to connect to CPN01 and use AT Commands to configure it, as below.
@@ -165,11 +165,11 @@
  Make sure the switch is in FLASH position, then power on device by connecting the jumper on CPN01. CPN01 will output system info once power on as below, we can enter the **password: 12345678** to access AT Command input.
--[[image:file:///C:\Users\ADMINI~~1\AppData\Local\Temp\msohtmlclip1\01\clip_image007.png]]
++[[image:image-20221021110817-7.png]]
  **Note: the valid AT Commands can be found at:  **[[**https:~~/~~/www.dropbox.com/sh/351dwor6joz8nwh/AADn1BQaAAxLF_QMyU8NkW47a?dl=0**>>url:https://www.dropbox.com/sh/351dwor6joz8nwh/AADn1BQaAAxLF_QMyU8NkW47a?dl=0]]
--**2.2.4  Use CoAP protocol to uplink data**
++=== **2.2.4  Use CoAP protocol to uplink data** ===
  **Note: if you don't have CoAP server, you can refer this link to set up one: **[[**http:~~/~~/wiki.dragino.com/xwiki/bin/view/Main/Set%20up%20CoAP%20Server/**>>url:http://wiki.dragino.com/xwiki/bin/view/Main/Set%20up%20CoAP%20Server/]]
@@ -181,13 +181,13 @@
  For parameter description, please refer to AT command set
--[[image:file:///C:\Users\ADMINI~~1\AppData\Local\Temp\msohtmlclip1\01\clip_image008.png]]
++[[image:image-20221021110948-8.png]]
  After configure the server address and **reset the device** (via AT+ATZ ), CPN01 will start to uplink sensor values to CoAP server.
--[[image:file:///C:\Users\ADMINI~~1\AppData\Local\Temp\msohtmlclip1\01\clip_image009.png]]
++[[image:image-20221021110956-9.png]]
--**2.2.5  Use UDP protocol to uplink data(Default protocol)**
++=== **2.2.5  Use UDP protocol to uplink data(Default protocol)** ===
  This feature is supported since firmware version v1.0.1
@@ -195,13 +195,13 @@
  * **AT+SERVADDR=120.24.4.116,5601   **   ~/~/ to set UDP server address and port
  * **AT+CFM=1       **    ~/~/If the server does not respond, this command is unnecessary
-- [[image:file:///C:\Users\ADMINI~~1\AppData\Local\Temp\msohtmlclip1\01\clip_image010.png]]
++ [[image:image-20221021111025-10.png]]
--[[image:file:///C:\Users\ADMINI~~1\AppData\Local\Temp\msohtmlclip1\01\clip_image011.png||alt="说明: 1657249930215-289.png"]]
++[[image:image-20221021111033-11.png||height="241" width="576"]]
--**2.2.6  Use MQTT protocol to uplink data**
++=== **2.2.6  Use MQTT protocol to uplink data** ===
  This feature is supported since firmware version v110
@@ -213,15 +213,15 @@
  * **AT+PUBTOPIC=NSE01_PUB                    **~/~/Set the sending topic of MQTT
  * **AT+SUBTOPIC=NSE01_SUB          **          ~/~/Set the subscription topic of MQTT
-- [[image:file:///C:\Users\ADMINI~~1\AppData\Local\Temp\msohtmlclip1\01\clip_image012.png]]
++ [[image:image-20221021111058-12.png]]
--[[image:file:///C:\Users\ADMINI~~1\AppData\Local\Temp\msohtmlclip1\01\clip_image013.png]]
++[[image:image-20221021111108-13.png]]
  MQTT protocol has a much higher power consumption compare vs UDP / CoAP protocol. Please check the power analyze document and adjust the uplink period to a suitable interval.
--**2.2.7  Use TCP protocol to uplink data**
++=== **2.2.7  Use TCP protocol to uplink data** ===
  This feature is supported since firmware version v110
@@ -228,13 +228,13 @@
  * **AT+PRO=4   **                                           ~/~/ Set to use TCP protocol to uplink
  * **AT+SERVADDR=120.24.4.116,5600   ** ~/~/ to set TCP server address and port
-- [[image:file:///C:\Users\ADMINI~~1\AppData\Local\Temp\msohtmlclip1\01\clip_image014.png]]
++ [[image:image-20221021111125-14.png]]
--[[image:file:///C:\Users\ADMINI~~1\AppData\Local\Temp\msohtmlclip1\01\clip_image015.png||alt="说明: 1657250255956-604.png"]]
++[[image:image-20221021111131-15.png]]
--**2.2.8  Change Update Interval**
++=== **2.2.8  Change Update Interval** ===
  User can use below command to change the **uplink interval**.
@@ -244,7 +244,7 @@
  **~1. By default, the device will send an uplink message every 1 hour.**
--**2.3  Uplink Payload**
++== **2.3  Uplink Payload** ==
  In this mode, uplink payload includes 87 bytes in total by default.
@@ -253,13 +253,12 @@
  |**Size(bytes)**|**8**|**2**|**2**|**1**|**1**|**1**|**2**|**2**|4
  |**Value**|[[Device ID>>path:#H2.4.1A0A0DeviceID]]|[[Ver>>path:#H2.4.2A0VersionInfo]]|[[BAT>>path:#H2.4.3A0BatteryInfo]]|[[Signal Strength>>path:#H2.4.4A0SignalStrength]]|MOD|[[Interrupt>>path:#H2.4.8A0DigitalInterrupt]]|[[Soil P>>path:#H2.4.7A0SoilConductivity28EC29]]H|[[Soil Temperature>>path:#H2.4.6A0SoilTemperature]]|Time stamp
--
  |2|2|4|8 group
  |[[Soil Temperature>>path:#H2.4.6A0SoilTemperature]]|[[Soil P>>path:#H2.4.7A0SoilConductivity28EC29]]H|Time stamp|...
  If we use the MQTT client to subscribe to this MQTT topic, we can see the following information when the CPN01 uplink data.
--[[image:file:///C:\Users\ADMINI~~1\AppData\Local\Temp\msohtmlclip1\01\clip_image016.png]]
++[[image:image-20221021111201-16.png||height="572" width="792"]]
  The payload is ASCII string, representative same HEX:
@@ -280,9 +280,9 @@
  * **Contact Status, Total pulse, Calculate Flag, The last open duration ,Time stamp : 0100000b0200002663510fed**
  * **8 sets of recorded data: Contact Status, Total pulse, Calculate Flag, The last open duration ,Time stamp : 0100000e0200002663510f39,.......**
--**2.4  Payload Explanation and Sensor Interface**
++== **2.4  Payload Explanation and Sensor Interface** ==
--**2.4.1  Device ID**
++=== **2.4.1  Device ID** ===
  By default, the Device ID equal to the last 15 bits of IMEI.
@@ -294,13 +294,13 @@
  The Device ID is stored in a none-erase area, Upgrade the firmware or run AT+FDR won't erase Device ID.
--**2.4.2  Version Info**
++=== **2.4.2  Version Info** ===
  Specify the software version: 0x64=100, means firmware version 1.00.
  For example: 0x00 64 : this device is CPN01 with firmware version 1.0.0.
--**2.4.3  Battery Info**
++=== **2.4.3  Battery Info** ===
  Check the battery voltage for CPN01.
@@ -308,7 +308,7 @@
  Ex2: 0x0B49 = 2889mV
--**2.4.4  Signal Strength**
++=== **2.4.4  Signal Strength** ===
  NB-IoT Network signal Strength.
@@ -324,7 +324,7 @@
  **99**      Not known or not detectable
--**2.4.5 Calculate Flag**
++=== **2.4.5 Calculate Flag** ===
  The calculate flag is a user define field, IoT server can use this filed to handle different meter with different pulse factor. For example, if there are 100 water meters, meter 1 ~~50 are 1 liter/pulse and meter 51 ~~ 100 has 1.5 liter/pulse.
@@ -334,32 +334,32 @@
  Range (6 bits): (b)000000 ~~ (b) 111111
--**2.4.6   Alarm**
++=== **2.4.6   Alarm** ===
  See [[Alarm Base on Timeout>>url:http://wiki.dragino.com/xwiki/bin/view/Main/User%20Manual%20for%20LoRaWAN%20End%20Nodes/CPL01%20LoRaWAN%20Outdoor%20PulseContact%20%20Sensor%20Manual/#H3.5AlarmBaseonTimeout]]
--**2.4.7 Contact Status**
++=== **2.4.7 Contact Status** ===
 : Open
 : Close
--**2.4.8 Total pulse**
++=== **2.4.8 Total pulse** ===
  Total pulse/counting base on dry [[contact trigger event>>url:http://wiki.dragino.com/xwiki/bin/view/Main/User%20Manual%20for%20LoRaWAN%20End%20Nodes/CPL01%20LoRaWAN%20Outdoor%20PulseContact%20%20Sensor%20Manual/#H2.3.2SensorConfiguration2CFPORT3D4]]
  Range (3 Bytes) : 0x000000 ~~ 0xFFFFFF . Max: 16777215
--**2.4.9 The last open duration**
++=== **2.4.9 The last open duration** ===
  Dry Contact last open duration.
  Unit: min.
--[[image:file:///C:\Users\ADMINI~~1\AppData\Local\Temp\msohtmlclip1\01\clip_image017.png]]
++[[image:image-20221021111346-17.png||height="146" width="770"]]
--**2.4.10  Timestamp**
++=== **2.4.10  Timestamp** ===
  Time stamp : 0x6315537b =1662342011
@@ -367,11 +367,11 @@
  **~ **
--**2.5  Downlink Payload**
++== **2.5  Downlink Payload** ==
  By default, CPN01 prints the downlink payload to console port.
--[[image:file:///C:\Users\ADMINI~~1\AppData\Local\Temp\msohtmlclip1\01\clip_image018.png||alt="说明: image-20220708133731-5.png"]]
++[[image:image-20221021111414-18.png]]
  **Examples:**
@@ -391,7 +391,7 @@
  Downlink Payload: 06000003, Set AT+INTMOD=3
--**2.6  LED Indicator**
++== **2.6  LED Indicator** ==
  The CPN01 has an internal LED which is to show the status of different state.
@@ -400,7 +400,7 @@
  * After CPN01 join NB-IoT network. The LED will be ON for 3 seconds.
  * For each uplink probe, LED will be on for 500ms.
--**2.7 ** Alarm Base on Timeout
++== **2.7  Alarm Base on Timeout** ==
  CPL01 can monitor the timeout for a status change, this feature can be used to monitor some events such as door opening too long etc. Related Parameters are:
@@ -427,7 +427,7 @@
  **AT+TTIG=0,0 **      ~-~-> Default Value, disable timeout Alarm.
--**2.8** Set debug mode
++== **2.8 Set debug mode** ==
  Feature: Enable or Disable debug mode
@@ -434,49 +434,42 @@
  **AT Command: AT+DEBUG**
--|**Command Example**|**Function**|**Response**
--|AT+DEBUG =0|Disable debug mode to 0|OK
--|AT+ DEBUG =1|Enable debug mode to 1|OK
++[[image:image-20221021111629-21.png]]
--== 2.9 Clear Flash Record ==
++== **2.9 Clear Flash Record** ==
  Feature: Clear flash storage for data log feature.
  **AT Command: AT+CLRDTA**
--[[image:file:///C:\Users\ADMINI~~1\AppData\Local\Temp\msohtmlclip1\01\clip_image019.png||alt="说明: image-20220609151132-7.png"]]
++[[image:image-20221021111527-19.png]]
--**~ 2.10 **Set trigger mode
++== ** 2.10 Set trigger mode** ==
  ➢ AT Command: **AT+TTRMOD**
  Feature: Set the trigger interrupt mode.
--[[image:file:///C:\Users\ADMINI~~1\AppData\Local\Temp\msohtmlclip1\01\clip_image020.png||alt="说明: image-20220609151344-9.png"]]
++[[image:image-20221021111552-20.png]]
--**2.11** Set the calculate flag
++== **2.11 Set the calculate flag** ==
  Feature: Set the calculate flag
  **AT Command: AT+CALCFLAG**
--|**Command Example**|**Function**|**Response**
--|AT+CALCFLAG =1|Set the calculate flag to 1.|OK
--|AT+CALCFLAG =2|Set the calculate flag to 2.|OK
++[[image:image-20221021111711-22.png]]
--**2.12**  Set count number
++== **2.12  Set count number** ==
  Feature: Manually set the count number
  **AT Command: AT+SETCNT**
--|**Command Example**|**Function**|**Response**
--|AT+ SETCNT =0|Set the count number to 0.|OK
--|AT+ SETCNT =100|Set the count number to 100.|OK
++[[image:image-20221021111748-24.png]]
++== **2.13 Set the number of data to be uploaded and the recording time** ==
--**2.13 Set the number of data to be uploaded and the recording time**
--
  ➢ AT Command:
  AT+TR=900  ~/~/The unit is seconds, and the default is to record data once every 900 seconds.( The minimum can be set to 180 seconds)
@@ -484,26 +484,26 @@
  AT+NOUD=8  ~/~/The device uploads 8 sets of recorded data by default. Up to 32 sets of record data can be uploaded.
--**2.14 Read or Clear cached data**
++== **2.14 Read or Clear cached data** ==
  ➢ AT Command:
  AT+CDP    ~/~/ Read cached data
--[[image:file:///C:\Users\ADMINI~~1\AppData\Local\Temp\msohtmlclip1\01\clip_image021.png]]
++[[image:image-20221021111810-25.png||height="364" width="797"]]
  AT+CDP=0    ~/~/ Clear cached data
--**2.15  Firmware Change Log**
++== **2.15  Firmware Change Log** ==
  Download URL & Firmware Change log: [[https:~~/~~/www.dropbox.com/sh/1zmcakvbkf24f8x/AACmq2dZ3iRB9F1nVWeEB9Moa?dl=0>>url:https://www.dropbox.com/sh/1zmcakvbkf24f8x/AACmq2dZ3iRB9F1nVWeEB9Moa?dl=0]]
  Upgrade Instruction: [[Upgrade Firmware>>path:#H5.1200BHowtoUpgradeFirmware]]
--**2.16  Battery Analysis**
++== **2.16  Battery Analysis** ==
--**2.16.1  Battery Type**
++=== **2.16.1  Battery Type** ===
  The CPN01 battery is a combination of an 8500mAh Li/SOCI2 Battery and a Super Capacitor. The battery is none-rechargeable battery type with a low discharge rate (<2% per year). This type of battery is commonly used in IoT devices such as water meter.
@@ -515,9 +515,9 @@
  * [[Lithium-Thionyl Chloride Battery datasheet>>url:http://www.dragino.com/downloads/index.php?dir=datasheet/Battery/ER26500/]]
  * [[Lithium-ion Battery-Capacitor datasheet>>url:http://www.dragino.com/downloads/index.php?dir=datasheet/Battery/ER26500/]]
--[[image:file:///C:\Users\ADMINI~~1\AppData\Local\Temp\msohtmlclip1\01\clip_image022.png||alt="说明: image-20220708140453-6.png"]]
++[[image:image-20221021111911-26.png]]
--**2.16.2  Power consumption Analyze**
++=== **2.16.2  Power consumption Analyze** ===
  Dragino battery powered product are all runs in Low Power mode. We have an update battery calculator which base on the measurement of the real device. User can use this calculator to check the battery life and calculate the battery life if want to use different transmit interval.
@@ -533,27 +533,27 @@
  And the Life expectation in difference case will be shown on the right.
--[[image:file:///C:\Users\ADMINI~~1\AppData\Local\Temp\msohtmlclip1\01\clip_image023.jpg||alt="说明: image-20220708141352-7.jpeg"]]
++[[image:image-20221021111923-27.png||height="253" width="783"]]
--**2.16.3  Battery Note**
++=== **2.16.3  Battery Note** ===
  The Li-SICO battery is designed for small current / long period application. It is not good to use a high current, short period transmit method. The recommended minimum period for use of this battery is 5 minutes. If you use a shorter period time to transmit LoRa, then the battery life may be decreased.
--**2.16.4  Replace the battery**
++=== **2.16.4  Replace the battery** ===
  The default battery pack of CPN01 includes a ER26500 plus super capacitor. If user can't find this pack locally, they can find ER26500 or equivalence without the SPC1520 capacitor, which will also work in most case. The SPC can enlarge the battery life for high frequency use (update period below 5 minutes).
--**3.  Access NB-IoT Module**
++= **3.  Access NB-IoT Module** =
  Users can directly access the AT command set of the NB-IoT module.
  The AT Command set can refer the BC35-G NB-IoT Module AT Command: [[https:~~/~~/www.dragino.com/downloads/index.php?dir=datasheet/other_vendors/BC35-G/>>url:https://www.dragino.com/downloads/index.php?dir=datasheet/other_vendors/BC35-G/]]
--[[image:file:///C:\Users\ADMINI~~1\AppData\Local\Temp\msohtmlclip1\01\clip_image024.png||alt="说明: 1657261278785-153.png"]]
++[[image:image-20221021112006-28.png]]
--**4.  Using the AT Commands**
++= **4.  Using the AT Commands** =
--**4.1  Access AT Commands**
++== **4.1  Access AT Commands** ==
  See this link for detail:  [[https:~~/~~/www.dropbox.com/sh/351dwor6joz8nwh/AADn1BQaAAxLF_QMyU8NkW47a?dl=0>>url:https://www.dropbox.com/sh/351dwor6joz8nwh/AADn1BQaAAxLF_QMyU8NkW47a?dl=0]]
@@ -634,9 +634,9 @@
  AT+PWORD       : Serial Access Password
--**5.  FAQ**
++= **5.  FAQ** =
--**5.1  How to Upgrade Firmware**
++== **5.1  How to Upgrade Firmware** ==
  User can upgrade the firmware for 1) bug fix, 2) new feature release.
@@ -644,25 +644,25 @@
  **Notice, **CPN01 **and **CPN01 **share the same mother board. They use the same connection and method to update.**
--**5.2  Can I calibrate CPN01 to different soil types?**
++== **5.2  Can I calibrate CPN01 to different soil types?** ==
  CPN01 is calibrated for saline-alkali soil and loamy soil. If users want to use it for other soil, they can calibrate the value in the IoT platform base on the value measured by saline-alkali soil and loamy soil. The formula can be found at [[this link>>url:https://www.dragino.com/downloads/downloads/LoRa_End_Node/LSE01/Calibrate_to_other_Soil_20220605.pdf]].
--**6.  Trouble Shooting**
++= **6.  Trouble Shooting** =
--**6.1  Connection problem when uploading firmware**
++== **6.1  Connection problem when uploading firmware** ==
  **Please see: **[[http:~~/~~/wiki.dragino.com/xwiki/bin/view/Main/Firmware%20Upgrade%20Instruction%20for%20STM32%20base%20products/#H3.3Troubleshooting>>url:http://wiki.dragino.com/xwiki/bin/view/Main/Firmware%20Upgrade%20Instruction%20for%20STM32%20base%20products/#H3.3Troubleshooting]]
--**6.2  AT Command input doesn't work**
++== **6.2  AT Command input doesn't work** ==
  In the case if user can see the console output but can't type input to the device. Please check if you already include the **ENTER** while sending out the command. Some serial tool doesn't send **ENTER** while press the send key, user need to add ENTER in their string.
--**7.  Order Info**
++= **7.  Order Info** =
  Part Number**:** CPN01
--**8.  Packing Info**
++= **8.  Packing Info** =
  **Package Includes**:
@@ -674,7 +674,7 @@
  * Size: 195 x 125 x 55 mm
  * Weight:   420g
--**9.  Support**
++= **9.  Support** =
  * Support is provided Monday to Friday, from 09:00 to 18:00 GMT+8. Due to different timezones we cannot offer live support. However, your questions will be answered as soon as possible in the before-mentioned schedule.
  * Provide as much information as possible regarding your enquiry (product models, accurately describe your problem and steps to replicate it etc) and send a mail to [[support@dragino.com>>url:http://../../../../../../D:%5C%E5%B8%82%E5%9C%BA%E8%B5%84%E6%96%99%5C%E8%AF%B4%E6%98%8E%E4%B9%A6%5CLoRa%5CLT%E7%B3%BB%E5%88%97%5Csupport@dragino.com]]

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